Ryde City Council Holidays

1

This is, without question, the worst hotel I have ever had the misfortune of staying in. I genuinely cannot understand how this place has positive reviews. I stayed here for one night with my mother and my baby, and it was a complete disaster from the moment we arrived. The room was filthy and absolutely reeked. The smell was so foul it was like sleeping in a sewer. It was overpowering, disgusting, and made me want to leave the second we walked in. The bed was like sleeping on a slab of concrete. It was unbelievably uncomfortable, and to top it off, there were only two pathetic pillows for the entire bed. A decent night's sleep was impossible. Whoever is making decisions about this hotel clearly has their priorities backwards. Instead of wasting money on a fancy toilet, maybe spend it on basic cleanliness, comfortable beds, and facilities that guests actually care about. The car park is an absolute nightmare. I specifically called before arriving to ask whether my car would fit and was assured there would be "heaps of room." That was completely false. The spaces are ridiculously tight, and I ended up scraping my car trying to get out because of the misleading information I was given. The staff were nice but acted like they couldn't care less. They seemed totally unaware of what was going on and showed no interest in resolving the issue. I woul never stay here again even if I was given.it for free.

Class all the way and Phillip at reception was brilliant. The advice he gave regarding local restaurants was well received and accurate. The only disappointment was we had only one night there! We will be back!

Great spot close to light rail and the Rocks. Great breakfast and lovely room

Very central location with good access to public transport and walking distance from major hotspots. Good range of amenities provided in the room. Excellent staff