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Reviews of Rixos Premium Saadiyat Island

5 out of 5
Rixos Premium Saadiyat Island
Saadyat Island, Abu Dhabi, Abu Dhabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 115 out of 193 reviews" "
Rating 8 - Good. 47 out of 193 reviews" "
Rating 6 - Okay. 17 out of 193 reviews" "
Rating 4 - Poor. 7 out of 193 reviews" "
Rating 2 - Terrible. 7 out of 193 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Sadik

Stayed 5 nights in Feb 2024

10/10 Excellent

RUTH ELLEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Mahmoud on 29 Jan,2024
Dear Ruth EllenIt is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Mahmoud

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Say yes to Rixos.
Absolutely great hotel. It was spotless and the service and amenities fantastic. The food was outstanding and no two days the same. A big shout out to Keenan in the diningroom he is an absolute star. He kept the same table for us, had drinks ready on arrival, his service was second to none.
Stayed 8 nights in Sep 2023
Response from Mahmoud on 20 Dec,2023
Dear RachelIt is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Mahmoud

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel and staff couldn't do enough for you
Stayed 2 nights in Nov 2023
Response from Mahmoud on 20 Dec,2023
Dear Matthew,It is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Mahmoud

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely superb, staff are amazing and hotel very pleasant. Thank you
Stayed 15 nights in Jul 2023
Response from Aika Kadyrkulova on 28 Sept,2023
Dear guest Richard,It is our absolute aim to provide our guests with the highest standards of personal service.Thank you for your wonderful review and I hope your memories at Rixos Premium Saadiyat Island Abu Dhabi will be cherished for years to come.We look forward to warmly welcoming you back again.Best regards,Aika KadyrkulovaAssistant Guests Relations Manager

8/10 Good

Ian James Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the property there is everything to do…20min taxi ride min to anything else, however taxi are very cost effective.
Stayed 6 nights in Sep 2023
Response from Mahmoud on 16 Sept,2023
Dear Valued Guest Ian James Thomas,We are thrilled to read your positive review of your recent stay with us! Thank you so much for sharing your experience and for choosing our hotel as your home away from home. It's great to know that you found our facilities and services to be up to your satisfaction. We take pride in providing our guests with a comfortable and enjoyable stay, and we're delighted to hear that you felt well taken care of by our staff.We look forward to the opportunity to welcome you back soon!Best Regards,Mahmoud

10/10 Excellent

Craig Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, food and staff great.
Stayed 11 nights in Jul 2023
Response from Mahmoud on 28 Aug,2023
Dear Craig Daniel,We very much appreciate your comments regarding your stay at the Rixos Premium Saadiyat Island Abu Dhabi!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Mahmoud

10/10 Excellent

SHOMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about the Rixos for us and our children, this is the second year we’ve been and it didn’t disappoint, in fact we fell in love with the location - the facilities - the staff and services even more!
Stayed 10 nights in Aug 2023
Response from Mahmoud on 28 Aug,2023
Dear SHOMA,We very much appreciate your comments regarding your stay at the Rixos Premium Saadiyat Island Abu Dhabi!We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,Mahmoud

10/10 Excellent

Aziz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with excellent staff
the hotel is excellent. staff is responsive. special thanks to Assem at the reception, concierge Dilmurad, as well as the waiter in the lobby bar Azizbek. They took very good care of us all the days of our holiday. We have been to two a la carte restaurants. Loved Aja Asian Restaurant.
Stayed 4 nights in Jul 2023
Response from Mahmoud on 1 Aug,2023
Dear valued guest Aziz,Thank you for staying with Rixos Premium Saadiyat Island!Thank you so much for your positive feedback! It's truly rewarding to know that we were able to provide you with a great experience during your stay. We always strive to provide our guests with the highest level of service and I'm thrilled to hear that we exceeded your expectations. We look forward to having you stay with us again soon!Best regards,Mahmoud

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Limited Entertainment
Stayed 9 nights in Jul 2023
Response from Mahmoud on 26 Jul,2023
Dear Benjamin,Thank you for choosing Rixos Premium Saadiyat Island as your family getaway!Great to hear positive feedback from you! We're thrilled to know that you had a wonderful experience with us. Thank you so much for sharing your feedback, it means a lot to us. We are delighted to have exceeded your expectations and we hope to continue providing you with exceptional service.We can't wait to welcome you back soon.Best regards,Mahmoud

10/10 Excellent

Ruzi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel, amenities, staff and experience
Stayed 4 nights in Jul 2023
Response from Mahmoud on 25 Jul,2023
Dear,Thank you for staying with Rixos Premium Saadiyat Island!Thank you so much for your positive feedback! It's truly rewarding to know that we were able to provide you with a great experience during your stay. We always strive to provide our guests with the highest level of service and I'm thrilled to hear that we exceeded your expectations. We look forward to having you stay with us again soon!Best regards,Mahmoud

6/10 Okay

IBRAHIM SAMI

Disliked: Staff & service, property conditions & facilities
Not recommended for adults or couples Following items were broken in our room. -Shower tray - bed side light switch, reading light and lamp. - plug sockets on one side of the bed - hair dryer The quality of finish in this hotel is more of a 4 star rather than 5 star. We were entitled to 3 free alacart restaurants however we were only able to access two as everything was fully booked. You can only book these once you get to the venue. We booked these the first hour of arrival.
Stayed 5 nights in May 2023
Response from Mahmoud on 9 Jun,2023
Dear Mr. Ibrahim,Thank you for taking the time to tell us about your experience at the Rixos Premium Saadiyat Island Abu Dhabi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023
Response from Mahmoud on 22 Jun,2023
Dear Value Guest,We very much appreciate your comments regarding your stay at the Rixos Premium Saadiyat Island Abu Dhabi!Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us.

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was ideal for family holiday. Pool room especially good for teenager.
Stayed 6 nights in Feb 2023
Response from Aika Kadyrkulova on 22 Feb,2023
Dear guest Sara,We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,Aika KadyrkulovaAssistance Guest Relations Manager

4/10 Poor

Ajad

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
None
Stayed 7 nights in Jan 2023

2/10 Terrible

James

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Several drink orders were taken and never arrived. Availability of restaurants very limited - having to eat in the buffet for majority of two week stay (which we cut short). In buffet, arriving 5 minutes before food stopping being served and the chef telling a member of staff not to give my wife any food.
Response from Assem Iztleuova on 29 Dec,2022
Dear Mr. James,We sincerely regret reading that your stay at our Rixos Premium Saadiyat fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated.Our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance.Best regards,Assem IztleuovaGuest Relation Team Leader

10/10 Excellent

Funda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most amazing hotel
What an amazing all inclusive hotel! Very luxurious from drinks food to even the bathroom shampoos etc it was a true wow factor. The best hotel in the UAE! Loved it!
Stayed 2 nights in Sep 2022
Response from Patricia Vizcaino on 15 Sept,2022
Dear Guest Funda, Thank you for sharing your amazing memories with us in the hotel and we will be glad to have you as our guest again in the future.Best regards Patricia VizcainoGuest Relations Manager

10/10 Excellent

Ofer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and good location
Stayed 4 nights in Aug 2022
Response from Guzel Hamarat on 27 Aug,2022
Dear Guest Ofer,Thank you very much for leaving these wonderful comments on Google, we are delighted that you enjoyed your stay among us.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards,Guzel HamaratAsst. Guest Relations Manager

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever!!!!!
Stayed 5 nights in Aug 2022
Response from Patricia Vizcaino on 14 Oct,2022
Dear Mr David, Thank you for the wonderful review, we wish to welcome you soon.Best regards Patricia Vizcaino

10/10 Excellent

Muhsin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
شكرا ريكسوس السعديات
فندق رائع يستحق التجربه جميع الموظفين بشوشين جميع خدمات متوفره لاتحتاج ان تطلبها شكرا ريكسوس السعديات
Stayed 2 nights in Aug 2022
Response from Patricia Vizcaino on 14 Aug,2022
لسید بعد التحیة نشكركم على إيجاد الوقت للإجابة على ھذة الإستمارة. نحن نقدر كثیرا تعلیقاتكم الإجابیة حول اقامتكم في فندق لقد قمت بمشاركة تعلیقاتكم مع فريق العمل لیكونوا على دراية بمشاركتھم في إرضائكم وكونھم عند حسن توقعاتكم. إن التقییم الإيجابي من عملاءنا يعتبر أفضل مكافئة لنا- شكرا نحن نتطلع للترحیب بكم مرة أخرى في مع خالص الشكر و التقدير

6/10 Okay

yarin

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Do not come this hotel
The hotel is amazing, the service in the pool area also. But expect that: the food at the hotel is not more then discussing. Maybe they have much food to choose but the quality of the food is horrible. The office desk guys was so unkindly if I look at all the other hotels i have been in the uae. The manager of the restaurants called bibi is a terrible guy who I won’t let him to manage a kiosk. So the overall when I payed around 500usd per night is not worth it at all
Stayed 2 nights in Jul 2022

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return stay
This was our second stay, the first time was when the hotel was just opened. Our only comment is that the food standard was lower now, and are mainly stew type meals whereas before there were sushi counters and more exciting options. Staff were friendly and attentive. Still a pleasant stay.
Stayed 4 nights in May 2022
Response from Patricia Vizcaino on 10 Jun,2022
Dear guest, Thank you for the nice comment you have left after your second stay in the hotel. We sincerely lament the the quality of our food this time was not up to your standards and we have shared this information to the responsible. Thank you once again for your honest critics and we are looking forward to welcome you in the future. Best regards Patricia Vizcaino

10/10 Excellent

Gulsah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing, appreciate excellent food, comfort and kid friendliness.
Stayed 3 nights in May 2022
Response from Guzel Hamarat on 9 May,2022
Dear Gulsah, Thank you for reviewing your stay in the hotel with such a nice words. We are looking forward to your next visit. Bet regards, Guzel Hamarat Asst. Guest Relations Manager

10/10 Excellent

Kaveri, Johannesburg

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families. Fantastic facilities all located on site. Brilliant service received from hotel management.
Stayed 4 nights in Apr 2022
Response from Patricia Vizcaino on 17 Apr,2022
Dear Mrs Kaveri, We are glad to know that you have enjoyed and that we were able to make sure your bad experience from the beginning, was well taken cared, and you enjoyed the overall experience with your beautiful family. We are looking forward to welcome you again and on the meantime we will take care of the rest of the family for you. Best regards Patricia Guest Relations Manager

10/10 Excellent

Gordon

Stayed 3 nights in Mar 2022
Response from Patricia Vizcaino on 21 Mar,2022
Dear Mr Gordon, Thank you from the nice rating you shared regarding your last stay at Rixos Premium Saadiyat Island. We are looking forward to welcome you again in the nearest future. Best regards Patricia Vizcaino Guest Relations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guzel Hamarat on 25 Dec,2021
Dear Guest, Greetings from Rixos Premium Saadiyat Island Abu Dhabi and thank you so much for the nice rating. We are looking forward to serving you again very soon. Best regards, Guzel Hamarat Asst. Guest Relations Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Guzel Hamarat on 19 Dec,2021
Dear Karen, Greetings from Rixos Premium Saadiyat Island Abu Dhabi and thank you so much for your outstanding rating. Best regards, Guzel Hamarat Asst. Guest Relations Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bad
Bad sewage smell in room. Bad food.
Stayed 2 nights in Dec 2021
Response from Patricia Vizcaino on 17 Dec,2021
Dear Guest, Although we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. At Rixos Premium Saadiyat Island we follow very strict protocols to guarantee satisfying results regarding hygiene and Cleanliness in our hotels, your feedback will give us an opportunity to bring your remarks to the attention of our entire management team. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Rixos Premium Saadiyat Island will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best regards Patricia Vizcaino

10/10 Excellent

AYYANAR

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary night at Rixos
We stayed in Rixos, Abudhabi for 1 night. It was an amazing experience. All inclusive concept was exceptional. From Crystal in reception to Rixy kids club everything was organised well. Aqua andcwave pool for kids well maintained. Hope to visit again soon
Stayed 1 night in Dec 2021
Response from Guzel Hamarat on 13 Dec,2021
Dear Mrs. Ayyanar, Thank you for this wonderful review. We are glad that you enjoyed you stay at Rixos premium Saadiyat Island and the nice words towards our colleagues. We are looking forward to welcome you again. Kind regards, Guzel Hamarat Asst. Guest Relations Manager

10/10 Excellent

SOOGYEONG

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Patricia Vizcaino on 23 Nov,2021
Dear Guest Soogyeong We greatly appreciate the time you spent to share your recent holiday experience at our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon Best regards, Patricia Vizcaino Guest Relations Manager

10/10 Excellent

Ovashnee

Stayed 1 night in Sep 2021
Response from Patricia Vizcaino on 30 Oct,2021
Dear Mr Ovashnee, Thank you for the nice rating regarding your last stay at Rixos Premium Saadiyat Island, we are glad to know that you enjoy your stay with us. We are looking forward to welcome you in the nearest future. Best regards Patricia Vizcaino Guest Relations Manager

10/10 Excellent

Pankaj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Patricia Vizcaino on 5 Oct,2021
Dear Mr Pankaj, Thank you for your nice review. We are looking forward to meet you and your family back again. Best regards

8/10 Good

Firas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Patricia Vizcaino on 4 Aug,2021
Dear Mr Firas, Firstly we thank you for making our hotel your choice place for your visit to Abu Dhabi, although we regret that we fell a little short of your expectations this time around. Thank you for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Warm regards Patricia Vizcaino Guest Relations Manager

10/10 Excellent

Nour

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Patricia Vizcaino on 23 Jul,2021
Dear Mrs Nour, Thank you so much for taking the time out to share such positive feedback. We are all delighted to see your positive review regarding your recent stay with us & we are so happy to know that you enjoyed to the fullest your trip in Abu Dhabi! It was such a pleasure to host you in our complex and help you to enjoy your vacation in any way possible. We look forward to welcoming you again to Rixos Premium Saadiyat Island very soon! Our best wishes, Patricia Vizcaino Guest Relations Manager

4/10 Poor

Colette

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2021
Response from Patricia Vizcaino on 18 Jun,2021
Dear Mrs Colette, Although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We would like to contact your for further detailed information about your last stay in the hotel, if you could please contact us, it would be much appreciated, to patricia.vizcaino@rixos.com. Best regards

8/10 Good

Dima

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Patricia Vizcaino on 13 Jun,2021
Dear Mrs Dima, Thank you for your review rating. We hope to see you soon with us again. Best regards

4/10 Poor

Yazan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing experience
This was our second time to stay at the premium room, we came back because we had a great experience the first time. But we were really disappointed this time for a couple of reasons: 1- my sister came to visit in order to see the room/ pools as she was planning to book later on but they didnt allow her to see our room neither to check the pool and beach area despite how much we tried with them but they were very rude with this matter! 2- on our second night i got a food poisoning and was not able to leave the room the whole day until check out. My family and I will consider other resorts for our future bookings although we like the idea of the pool access rooms
Stayed 2 nights in Jun 2021
Response from Patricia Vizcaino on 10 Jun,2021
Dear Mr Yazan, Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests. Please be informed that as an All Inclusive hotel we are not allowing visitors in the room, if they are not registered, however they can pay an extra charge for enjoying all the facilities of the hotel whenever they like Our Front desk department is always happy to give assistance with this matter. We would like to contact your for further detailed information about your last stay in the hotel, if you could please contact us, it would be much appreciated, my email address is patricia.vizcaino@rixos.com. Best regards

10/10 Excellent

sukjun yang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
so nice
enjoyed with family and i had great time i have stayed ever
Stayed 1 night in Jun 2021
Response from Guzel Hamarat on 10 Jun,2021
Dear Guest Sukjun, Thank you so much for taking the time out to write such positive feedback on the Booking community!! We are all delighted to read your positive comments regarding your recent stay with us & we are so happy to know that you enjoyed to the fullest your trip in Abu Dhabi! It was such a pleasure to host you in our complex and help you to enjoy your vacation in any way possible. We look forward to welcoming you again to Rixos Premium Saadiyat Island very soon! Our best wishes, Guzel Hamarat on behalf of the Rixos Team

8/10 Good

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food is average, there is a lot of choice at the buffet but none of it was amazing. I think I expected more based on the opulence of the dining room. However, cocktails in the lobby bar were very good. The hotel setting and accommodation is fantastic.
Stayed 1 night in Jun 2021
Response from Patricia Vizcaino on 10 Jun,2021
Dear Mr Thomas, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Best regards

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staycation
Stayed 2 nights in May 2021
Response from Patricia Vizcaino on 10 Jun,2021
Dear Guest Mario, Thank you for your nice rating and we are pleased that you enjoy your staycation with us. We hope to see you soon with us again. Best regards Patricia Vizcaino

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Patricia Vizcaino on 10 Jun,2021
Dear Guest Angelica, Thank you for your nice review rating. We hope to see you soon with us again. Best regards Patricia Vizcaino

6/10 Okay

Abhilash

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2021
Response from Pradeep Bijlwan on 4 Jun,2021
Dear Mr. Abdullah , Thank you for sharing your rating on your recent holiday experience among us. Please if you can share further details with me as we would like to know about your experience : Pradeep.bijlwan@rixos.com Once more we thank you and look forward to serving you again soon. Regards, Pradeep Bijlwan

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Excellent experience from rooms, food, swimming pool, kids water park and all facilities. Staff are extremely welcoming and helpful. For real it was the best hotel experience i had in UAE
Stayed 1 night in May 2021
Response from Pradeep Bijlwan on 4 Jun,2021
Dear Mr. Abdullah , Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Regards, Pradeep Bijlwan

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Kristian Mark Guest Relation on 20 May,2021
Dear Mr. Ahmed, Thank you very much for leaving these wonderful rating, we are delighted that you enjoyed your stay among us. Thank you again and we look forward to your next visit. Sincerely, Kristian Mark Guest Relation

10/10 Excellent

Temilolu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Kristian Mark on 20 May,2021
Dear Guest Temilolu, Thank you for the high rating and the wonderful comments. We appreciate it very much. We are looking forward to welcome you all back again soon. Best regards, Kristian Mark Guest Relation

8/10 Good

Mariia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. We loved everything. However I would prefer that the staff would remind the guests to wear their masks properly in the buffet area.
Stayed 2 nights in Apr 2021
Response from Kristian Mark on 20 May,2021
Dear Guest Mariia, Thank you for the high rating and the wonderful comments. We appreciate it very much. We are looking forward to welcome you all back again soon. Best regards, Kristian Mark Guest Relation

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2021
Response from Kristian Mark on 20 May,2021
Dear Guest Mohamed, Thank you for the high rating . We appreciate it very much. We are looking forward to welcome you all back again soon. Best regards, Kristian Mark Guest Relation

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place
Many parts were spectacular, however the room did not contain bathrobes and some of the toiletries in Standadr 5 star hotels. The air conditioning didn’t work and when trying to get help in the middle of the night there were no robes to put on, no apologies just asked us why we didn’t call for the robes.... we ask for them , yet they came in the middle of the night with no robes and kept calling , problems not solved , no offer to reconcile the inconvenience and we had a sleepless night. The restaurant, bar and Pool service was outstanding. The aqua fitness was amazing!
Stayed 1 night in Apr 2021
Response from Catrina Guest Relations on 24 Apr,2021
Dear Mr.William, Thank you for taking the time to tell us about your experience at the Rixos Premium Saadiyat Island. We regret to hear from you that your experience did not meet your expectations. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, Catrina- Guest Relation

10/10 Excellent

Tessa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay, amazing place
We had an amazing experience at the Rixos for a 1 night stay this weekend. The staff are all so friendly and the service is the best of anywhere I’ve been. Every staff member you come across from the pool waiters to the concierge to the restaurant staff are absolutely amazing and so helpful. All of the food and drinks are out of this world and the breakfast is the best hotel breakfast we’ve ever had. We have been to the Rixos many times and will continue to do so.
Stayed 1 night in Apr 2021
Response from Catrina-Guest Relations on 24 Apr,2021
Dear Guest Tessa, We very much appreciate your comments regarding your stay at the Rixos Premium Saadiyat Island. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Catrina-Guest Relations

6/10 Okay

Abdur-Raheem

Travelled with family
Disliked: Staff & service
Stayed 1 night in Mar 2021
Response from Catrina Guest Relations on 24 Apr,2021
Dear Mr. Abdur-Raheem, Thank you for taking the time to tell us about your experience at the Rixos Premium Saadiyat Island. We regret to hear from you that your experience did not meet your expectations. Again, we genuinely appreciate the time you took out of your day to inform us of the inadequacies you experienced during your stay and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Sincerely, Catrina- Guest Relation