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Reviews of Ruth Zefat By Dan Hotels

Ruth Zefat By Dan Hotels
Tet Zayin Street 1A, Artist Colony, Safed

Reviews

8.4

Very good

Rating 10 - Excellent. 76 out of 146 reviews" "
Rating 8 - Good. 39 out of 146 reviews" "
Rating 6 - Okay. 15 out of 146 reviews" "
Rating 4 - Poor. 8 out of 146 reviews" "
Rating 2 - Terrible. 8 out of 146 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must commend Yitzchak, the manager of the hotel for his kindness towards us !
Stayed 2 nights in Aug 2023
Response from stav on 12 Sept,2023
Dear JayWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

8/10 Good

Leonard, Monroe

Stayed 1 night in Sep 2023
Response from Ro-e on 28 Sept,2023
Dear Leonard,Thank you for choosing to stay at the Ruth Safed Hotel and for devoting your time to write this feedback.I am very glad you enjoyed the beautiful hotel and its surroundings but so sorry to hear about the staff and restaurant.I do hope you will give us a chance in the future to correct your experience. Kind Regards,Ro-eGuest relations Ruth Safed

10/10 Excellent

Joseph

Liked: Staff & service, amenities
Overall was beautiful
Stayed 3 nights in Aug 2023
Response from Stav on 6 Sept,2023
Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

6/10 Okay

Yechezkel

Liked: Cleanliness, property conditions & facilities
Very dishonest anything they promised they lied about… very upsetting would not reccomend
Stayed 2 nights in Aug 2023
Response from stav on 3 Sept,2023
dear YechezkelI have received the survey you filled out after your departure this morning and was sorry to hear that you were not satisfied with the courtesy and professionalism of the staff. We will take note of the comments as we are making constant efforts for a successful stay for all our guests.Hope to see you again among our guests.Kind Regards,StavGuest relations managerRuth Safed

6/10 Okay

David, Tyler

Travelled with family
Liked: Cleanliness, staff & service, amenities
This is an older property with different levels and lots of stairs to negotiate with luggage. It took some effort to get everyone and our luggage from the car park to the room (hauling bags ups numerous flights of stairs).
Stayed 1 night in Aug 2023
Response from stav on 3 Sept,2023
dear DavidThank you for staying with us. I have checked your reservation.Indeed, as the hotel is such a special and unique part of the old city of Safed, there are many stairs but some say it is a part of the magic . For your next stay, I urge you to request a room in the Geffen wing, which has an elevator.Hope to see you again among our guests.Kind Regards,StavGuest relations managerRuth Safed

6/10 Okay

Dan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The only issue is the lack of flexibility of the hotel staff. I booked 2 rooms for me and for my elder parents who need some time to move and organize themselves. I asked for any option for a later departure on the last day. Not only it was declined but also the hotel staff came and knocked to my parents’ room one hour before the regular time, asking them to leave (earlier though). This is very inappropriate for that type of hotel and toward that kind of slow motions old people, particularly because our rooms were not ready until 45 minutes past the checking time. Maybe the hotel should indicate in the description that flexibility and velocity is expected from customers there and not from the hotel staff.
Stayed 2 nights in Aug 2023
Response from stav on 27 Aug,2023
dear Danthank you for your feedbackmy name is stav and i am the guest relation manager at "ruth safed" hotelat dan hotels we put satisfaction of our guests as a top priority and as such we try to make most of our guestshappy and have joyful vacation with uswe are having difficulty to except all of our guests request regarding late check out at august , " hot season" , when ever someone asking to make late check out - not all the time we succeed to fill his request - but I can guarantee that we do our best. We have taken your comments to our attention and they have been forwarded to the department heads in order for them to be treated immediately and to prevent their recurrence in the future.I do hope you will give us a chance in the future to correct your experience. Kind Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from stav on 16 Aug,2023
dear JeffreyWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Yaffa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from stav on 1 Aug,2023
dear YaffaWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

10/10 Excellent

berl, brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
every thingwas good, from food to sleep
Stayed 1 night in Jul 2023
Response from stav on 25 Jul,2023
dear BerlWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

4/10 Poor

shalom

Liked: Staff & service
Loud yelling noises every weekend night until 2-3am.
Stayed 2 nights in Jun 2023
Response from stav on 6 Jul,2023
dear shalomdid you ask reception for help?if not they will be happy to assist youyelling from the hotel or outside at the city?regards

8/10 Good

Riki

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from stav on 22 Jun,2023
dear RikiThank you for taking the time to share your hospitality experience, we were happy to host you. The hotel staff are devoted to give the best service, and feedback like yours proves that we have succeeded.we will be happy to host you again in the future for another great experience.Kind Regards,StavGuest relations managerRuth Safed

10/10 Excellent

p m

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from stav on 15 Jun,2023
Dear GuestThank you for choosing to stay at the Ruth Safed Hotel and for giving us perfect rating . The hotel staff are devoted to give the best service and feedback like yours proves that we have succeeded.We will be happy to have you again among our guests.Kind Regards,StavGuest relations managerRuth Safed

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon arrival, my wife and I entered our room to find that it was not cleaned, the bed was not made, and the bathroom was disgusting. We were moved to another room which did not meet the specifications of my original reservation and the hotel did not provide a discount/refund for the situation. The only thing they did give us was two free glasses of the cheapest bottle of wine at the bar. This was a horrible experience and the staff was rude and obnoxious. We will never stay here again and do not recommend this hotel.
Stayed 1 night in May 2023
Response from stav on 4 Jun,2023
dear MichaelThank you for choosing to stay at the Ruth Safed Hotel and for devoting your time to write this feedback. I am very sorry to hear about the staff and cleanness of the room. We have taken your comments to our attention and they have been forwarded to the department heads in order for them to be treated immediately and to prevent their recurrence in the future.I do hope you will give us a chance in the future to correct your experience. Kind Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Sheilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from stav on 29 May,2023
Dear SheilahThank you for choosing to stay at the Ruth Safed Hotel and for taking time to give us feedback.I am glad to see you have enjoyed your vacation with us. We look forward to see you among our guests again and hope next time will be a perfect stay as well. Best Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, beautiful & we loved the location. The views are amazing & the air was fresh & clean. We loved the art galleries & the food was great. It’s a true unexpected gem & we would love to return.
Stayed 3 nights in May 2023
Response from stav on 28 May,2023
dear AndreaThank you for choosing to stay at the Ruth Safed Hotel and for giving us perfect rating . The hotel staff are devoted to give the best service and feedback like yours proves that we have succeeded.We will be happy to have you again among our guests.Kind Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Maury

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent facilities for visiting the wondrous city of Zfat/Safed.
Stayed 1 night in May 2023
Response from stav on 28 May,2023
dear MauryWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

10/10 Excellent

David

Stayed 2 nights in May 2023
Response from stav on 11 Jun,2023
dear DavidWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Abraham

Stayed 2 nights in May 2023
Response from stav on 14 May,2023
dear AbrahamThank you for choosing to stay at the Ruth Safed Hotel and for taking time to give us this perfect feedback.I am glad to see you have enjoyed your vacation with us. We look forward to see you among our guests again and hope next time will be a perfect stay as wellBest Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Segal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from stav on 9 May,2023
dear SegalThank you for choosing to stay at the Ruth Safed Hotel and for taking time to give us feedback.I am glad to see you have enjoyed your vacation with us. We look forward to see you among our guests again Best Regards,StavGuest relations managerRuth Safed

10/10 Excellent

ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from stav on 27 Apr,2023
Dear RuthThank you for choosing to stay at the Ruth Safed Hotel and for taking the time to write this feedback.I was happy to read that you enjoyed your stay – . We take an effort to satisfy everyone. The hotel staff are devoted to give the best service, and feedback like yours proves that we have succeeded.We will be happy to have you again among our guests.Kind Regards,StavGuest relations managerRuth Safed

8/10 Good

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charged extra for an additional person, even though there was no indication of this when I made the Expedia reservation. In addition, I reserved a room with one or two beds with a pullout sofa, and received a room with one bed. So I felt upset about this.
Stayed 3 nights in Mar 2023

10/10 Excellent

Fred R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A treasure in the old city of Zefat
We were extremely pleased with our two night stay at Ruth Zefat by Dan. The room was extremely comfortable, clean and well appointed. The staff was very friendly and helpful
Stayed 2 nights in Mar 2023
Response from stav on 20 Mar,2023
dear FredWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

4/10 Poor

Eyal

Disliked: Staff & service, room comfort
VERY DISAPPOINTING STAY
Wanted to treat my wife to an expensive trip in beautiful Zafed and ended up being highly disappointed by this hotel. For starters we had been dreaming of swimming in the pool and when we got here we were rudely notified that the pool is closed half of the year (wasn’t mentioned anywhere) To make matters worse, the front desk lady was very unwelcoming and nasty. The breakfast buffet was subpar and not something I would expect from a Dan hotel. Overall I feel like I was robbed of my money
Stayed 1 night in Feb 2023
Response from stav on 28 Feb,2023
dear EyalThank you for choosing to stay at the Ruth Safed Hotel and for devoting your time to write this feedback. I am truly sorry to hear you were not satisfied with the courtesy and professionalism of the staff. . I am very sorry that this was your feeling and experience of your recent stay with us. for your information swimming season in every hotel in Israel opens from April until October, We have taken your comments to our attention and they have been forwarded to the department heads in order for them to be treated immediately and to prevent their recurrence in the future.I do hope you will give us a chance in the future to correct your experience . Kind Regards,StavGuest relations managerRuth Safed

10/10 Excellent

philip

Travelled with family
Liked: Property conditions & facilities
Enchanted
Excellent stay Beautiful hotel
Stayed 1 night in Jan 2023
Response from stav on 26 Jan,2023
dear PhilipDear ? ,Thank you for choosing to stay at the Ruth Safed Hotel and for giving us perfect rating . The hotel staff are devoted to give the best service and feedback like yours proves that we have succeeded.We will be happy to have you again among our guests.Kind Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Shoshana

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel was absolutely gorgeous! It had beautiful history in the walls. I loved walking about the property and reading about the history. It was clean. My daughter loved the lemonade they had out when guests arrive or just in the lobby. She said it was her favorite drink ever and was sad the next day when it was orange juice she wanted to buy it in the cafe but they didn’t sell it.
Stayed 2 nights in Jan 2023
Response from stav on 26 Jan,2023
Dear ShoshanaWow! What a great way to start the day ! Thank you for giving us this perfect rate !We take an effort to satisfy everyone and I am happy to see it's working ! Looking forward to have you as our guest again.Best Regards,StavGuest relations managerRuth Safed

10/10 Excellent

Doron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, free parking, great breakfast, convenient location, can walk to artists' colony, old quarter, ...
Response from stav on 5 Jan,2023
Dear DoronThank you for choosing to stay at the Ruth Safed Hotel and for giving us this perfect rate . The hotel staff are devoted to give the best service , and feedback like yours proves that we have succeeded.We will be happy to have you again among our guests.Kind Regards,stavGuest relations managerRuth Safed

10/10 Excellent

Kevin

Stayed 1 night in Dec 2022
Response from stav on 29 Dec,2022
dear kevinDear ? ,Thank you for choosing to stay at the Ruth Safed Hotel and for giving us this perfect rate . The hotel staff are devoted to give the best service , and feedback like yours proves that we have succeeded.We will be happy to have you again among our guests.Kind Regards,stavGuest relations managerRuth Safed

2/10 Terrible

David

Travelled with family and small children
Disliked: Staff & service
The Staff are mean and incompetent. They charged me twice and then realized that I'd prepaid. Then they only refunded part of my payment claiming they had to keep a VAT when I am a foreigner and should pay no VAT. They tried to make ridiculous excuses. Then I spent hours on the phone trying to give them my email address so they could send me my bill and the ignorant and jerky guy on the other end still has not typed in the correct email address. Go at your own risk.
Response from stav on 25 Dec,2022
dear david Thank you for choosing to stay at the Ruth Safed Hotel I am very sorry that this was your feeling and experiences of your recent stay with us. Your comments have been forwarded to the department heads in order for them to be addressed immediately and to prevent their recurrence in the future.guest relation

10/10 Excellent

Leon

Stayed 1 night in Sep 2022
Response from stav on 28 Sept,2022
Dear LeonThank you for choosing to stay at the Ruth Safed Hotel and for giving us this perfect rate . The hotel staff are devoted to give the best service , and feedback like yours proves that we have succeeded.We will be happy to have you again among our guests.Kind Regards,stavGuest relations managerRuth Safed

8/10 Good

Pnina

Stayed 3 nights in Sep 2022
Response from stav on 22 Sept,2022
שלום פנינהתודה שבחרת להתארח במלון רות צפתאנו מודים לך על הדירוג הגבוה.נשמח לארח אתכם שוב,סתיומנהלת קשרי אורחיםרות צפת

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from stav on 18 Sept,2022
Dear GeraldWow! What a great way to start the day ! Thank you for giving us this perfect rating ! We take an effort to satisfy everyone and I am happy to see it is working ! Look forward to have you as our guests again Best Regards,stavGuest relations managerRuth Safed

10/10 Excellent

liliane

Stayed 1 night in Aug 2022
Response from stav on 1 Sept,2022
Dear Liliane,Wow! What a great way to start the day ! Thank you for giving us this perfect rating ! We take an effort to satisfy everyone and I am happy to see it is working ! Look forward to have you as our guests again Best Regards,stavGuest relations managerRuth Safed

8/10 Good

Liron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! The water in the pool are very cold they have to worm it.
Stayed 1 night in Aug 2022
Response from stav on 28 Aug,2022
dear lironThank you for choosing to stay at the Ruth Safed Hotel and for devoting your time to writing this feedback.Your comment have been forwarded to the department head in order for it to be dealt with immediately and to prevent their recurrence in the future.We will be happy to host you again in the future for another great experience.Kind Regards,stavGuest relations managerRuth Safed

10/10 Excellent

chaim

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Clean and nice but can use some updates.
Stayed 2 nights in Aug 2022
Response from stav on 28 Aug,2022
dear chaimThank you for choosing to stay at the Ruth Safed Hotel and for taking the time giving us a feedback.I am glad to see you have enjoyed your vacation with us . Your response will be forwarded to the relevant departments to increase motivation to continue to provide quality and professional service to the rest of our guests.We look forward to see you among our guests again and hope next time will be a perfect stay . Best Regards,stavGuest relations managerRuth Safed

8/10 Good

Oren

Stayed 2 nights in Aug 2022
Response from stav on 28 Aug,2022
dear orenThank you for taking the time to share your hospitality experience, we were happy to host you. The hotel staff are devoted to give the best service, and feedback like yours proves that we have succeeded.Until next time Kind Regards,stavGuest relations managerRuth Safed

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Beautiful hotel in historic setting
We had a lovely stay here with our family. The staff was friendly, helpful and welcoming. The location is excellent, close to the artists' colony and the old town. The views on the surrounding mountains are beautiful. The swimming pool is amazing! Rooms are a bit dated but comfortable and big enough. Wide choice for breakfast.
Stayed 2 nights in Aug 2022
Response from Liat on 7 Aug,2022
Dear Guest, Thank you for choosing to stay at the Ruth Safed Hotel and for taking the time to writing this feedback. I was happy to read that you enjoyed your stay – the room, the location, our great swimming pool & our big breakfast. We take an effort to satisfy everyone. The hotel staff are devoted to give the best service , and feedback like yours proves that we have succeeded. We will be happy to have you again among our guests. Kind Regards, Liat Guest relations manager Ruth Safed

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best place to stay within the old city of Safed. The property is in a good condition. The room was comfortable, a tad dated. The staff ensured the toiletries were always stocked. The breakfast and Shabbat meals were of a good standard. I would stay here again.
Stayed 4 nights in Jul 2022
Response from Liat on 27 Jul,2022
Dear Stephen, Wow! it is a great way to start the day ! Thank you . I was happy to read that you enjoyed your stay – the room & our big meals. We take an effort to satisfy everyone. Look forward to have you as our guests again Best Regards, Liat Guest relations manager Ruth Safed

10/10 Excellent

marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and friendly and went beyond even printing a few pages for me at no charge. The location is great. Consider having a sabath meal at 5 minute walk away chabad lipshutz family for added good experience. I will be back!
Stayed 2 nights in Jun 2022
Response from Liat on 4 Jul,2022
Dear Marvin Thank you for your kind words & great rating . The hotel staff are devoted to give the best service , and feedback like yours proves that we have succeeded. we do have Shabat meals in the hotel for our guests . We will be happy to have you again among our guests. Kind Regards, Liat Guest relations manager Ruth Safed

10/10 Excellent

DORIT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Liat on 28 Jun,2022
דורית היקרה! תודה על הדירוג הגבוה! היה כיף להכיר נשמח לראותכם שוב בעתיד ד"ש לצפון תל אביב ;) בברכה ליאת מנהלת קשרי אורחים רות צפת

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway!
Stayed 2 nights in Jun 2022
Response from Liat on 15 Jun,2022
Dear guest , Thank you for choosing to stay at the Ruth Safed Hotel and for taking the time giving us this great feedback. We look forward to see you among our guests again . Best Regards, Liat Guest relations manager Ruth Safed

10/10 Excellent

YECHIEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accommodations
Stayed 1 night in May 2022
Response from Liat on 19 Jun,2022
Dear Yechiel Thank you for choosing to stay at the Ruth Safed Hotel and for taking the time giving us a feedback. I am glad to see you have enjoyed your vacation with us . We look forward to see you among our guests again . Best Regards, Liat Guest relations manager Ruth Safed

10/10 Excellent

Malky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was beautiful food was amazing! Friendly staff
Stayed 2 nights in May 2022
Response from Liat on 14 Jun,2022
Dear Malky Thank you for choosing to stay at the Ruth Safed Hotel and for taking the time giving us this great feedback. We look forward to see you among our guests again . Best Regards, Liat Guest relations manager Ruth Safed

8/10 Good

Michael

Stayed 1 night in May 2022
Response from Liat on 22 May,2022
Dear Michael Thank you for choosing to stay at the Ruth Safed Hotel and for taking the time writing this feedback. I was happy to read that you enjoyed your stay. We take an effort to satisfy everyone. Hope to see you again among our guests. Kind Regards, Liat Guest relations manager Ruth Safed

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great. Helpful manager.
Stayed 1 night in May 2022
Response from Liat on 22 May,2022
Dear James Thank you for choosing to stay at the Ruth Safed Hotel and for taking the time giving us a feedback. We look forward to see you among our guests again and hope next time will be a perfect 10 stay . Best Regards, Liat Guest relations manager Ruth Safed

8/10 Good

Preben

Stayed 4 nights in May 2022
Response from Liat on 22 May,2022
Dear Preben, Thank you for choosing to stay at the Ruth Safed Hotel and for taking the time giving us this feedback. We look forward to see you among our guests again . Best Regards, Liat Guest relations manager Ruth Safed

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended for a Shabbat in Safed
Lovely staff. Clean and comfortable.
Stayed 2 nights in May 2022
Response from Liat on 22 May,2022
Dear Joshua Thank you for choosing to stay at the Ruth Safed Hotel and for taking the time to writing this feedback. I was happy to read that you enjoyed your stay – the room & the staff . The hotel staff are devoted to give the best service, and feedback like yours proves that we have succeeded. We will be happy to have you again among our guests. Kind Regards, Liat Guest relations manager Ruth Safed

10/10 Excellent

Malka

Stayed 2 nights in Apr 2022
Response from herzel on 8 May,2022
Dear Malka , thank you for the flattering feedback , we hope to see you among our guests soon best regards , Levi herzel

10/10 Excellent

shlomi

Stayed 1 night in Apr 2022
Response from herzel on 8 May,2022
Dear shlomi, we thank you for the flattering rating , it was our pleasure to host you and we do hope to see you soon best regards , levi herzel

6/10 Okay

AVI

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The good: unique property with nice antiquity ambiance, great location, wonderful breakfast and dining staff and a GM who is responsive to guests needs. The bad: slow check in. Original room was not as advertised. Second room offered was dirty with mold on the ceiling. Finally- we were offered a room as shown in the Expedia photo and this room was clean with a great view.
Stayed 1 night in Apr 2022
Response from herzel on 8 Apr,2022
Dear Guest , thank you for the flattering feedback and your comments .your comments will be thoroughly tested and professionally handled in order to prevent similar complaints in the future .we hope to see you soon in the near future , Best regards -Levi herzel

8/10 Good

usher

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from herzel on 23 Mar,2022
אורחים יקרים ,אני מודה לכם על הדרוג בתקווה לראותכם בקרוב בין אורחנו בכבוד רב לוי הרצל -עוזר מנכ"ל