Saint-Marcel Holidays

Booked a renovated room & it seems the only renovation was new carpet & some paint. Same old beat up furniture from the first time I stayed there in the mid 90s. I've stayed here several times over the years & it just seems there is an overall lack of maintenance, examples being 2-3 pools closed daily, took about 3-4 minutes to get lukewarm water in the shower & sinks, stains on the ceiling & curtains. Slots were extremely tight & the fire alarm went off at least once daily. Overall, not really impressed with the past few visits to the Rio. One bright spot was a housekeeper named Maria who does an excellent job and cares about her work.

Our stay at Crockfords Hotel in Las Vegas was amazing from beginning to end\. Everyone we encountered was friendly, welcoming, and professional from the moment we arrived until the time we departed\. Our room was beautiful, comfortable, and always kept exceptionally clean\. The bed was made each day, and the housekeeping team did an outstanding job throughout our stay\. They were helpful, attentive, and truly made us feel well taken care of\. The excellent service and attention to detail made our experience very special\. We would definitely stay at Crockfords again and highly recommend it to anyone looking for a luxurious and welcoming hotel experience in Las Vegas\.

I noticed that this property has been upgraded. I love the upgrades to the restaurant. Charter 75 Modern Kitchen is a nice addition. I miss the Subway. I traveled with my family which included two adult children and a 6 year old. Frankly, this casino looks nicer but is missing amenities. Other properties like the Orleans have a cinema, bowling alley, Chocolate factory, and lots of food court options ( open until 12:30-1:00pm) I think both properties are owned by the same company, so it was nice to compare them. Gold Coast has been our go to for the past 7-8 years, but this time we split our time with the Orleans and we were pleasantly surprised. Also, love the good entry point that the blackjack tables at the Gold Coast. The front desk and valet not as helpful at the Gold Coast. I asked the front desk about getting a taxi and the female said, “I don’t know ask the valet.” Not very helpful, they all should be able to answer a simple question and be polite about it. One thing I am noticing is that the idea of “hospitality” is quickly being erased from hotels. At check in there is no explanation about amenities, just here is your room key, get out of here kinda attitude. Please retrain employees to make people feel welcomed. Also, extend hour to the pool until 8pm. Kids need something to do while that Dads are gambling. Also, air conditioning was very good. Overall, 7 out of 10 for a budget Vegas experience. Thank you.