Hotels near Sakura Novi

"The first day when we arrived at the hotel. It was so many people there and kids running wild all over the hotel. The room that the front desk clerk gave me was awful. Beds was sloppy made up, bathroom sink cracked, tub was stopped up, no heat, balcony door was broke and couldn’t open, couch was worn out and didn’t let out, the pillow covers and and one bedsheets had mildew stains on it, the wall had broken pieces of concrete on it, they just need to throw everything in that room in the garbage and remodel it over. My whole stay I called for house keeping to bring us clean towels, and toilet paper. They bought up clean towels one time and the rest of our stay we had to go downstairs to get whatever else we needed. I NEVER ever been to an Embassy suites hotel where me and my family was treated so bad. The staff there is rude, racist and needs to be re-trained on how to work with paying guests. The swimming pool area stayed dirty and no one never showed up to re-stock the towels. I went several times to the front desk to ask if I could get 3 towels for me and my kids and Jessica said I can’t give you any towels right now but I’m going to have someone bring them in the pool room. Me and my kids was in the pool for 2 hours and no one never showed up to restock the pool room towels. On our way out at 10 pm when the other guests arrive at the pool, I noticed the guy on his way in the pool room a bunch of towels to restock. Also the elevator stopped working. I stay was horrible."

"Room was very clean "

"Beautiful facility, very clean with friendly staff and good food."

"Clean"

"It was a pleasant getaway for a self care weekend. "

"It was nice "

"3-star property with 5-star staff. The hotel and rooms could use a refresh for sure, but I wouldn’t want to deter anyone from staying here especially as an individual traveller. The staff were all extremely friendly and help"

"No cleaning service during the stay. Bathroom paint job was pretty bad considering the recent renovation. Maybe the repair was incomplete? There is an energy saving power shutoff system that dropped the temperature at night. I suggest they put an information card or sign up to explain how it worked because we were just guessing."

"Breakfast was ok"