Salcajá Hotels from S$33

"Stunning views, but fundamental service failures and absent management. While Sababa Resort looks beautiful in photos, my actual experience was far from a 'resort' stay. We were left without water from 12:45 pm until 11:30 pm. Not being able to use basic bathroom services for nearly 11 hours is unacceptable at this price point. To make matters worse, management was completely MIA. After sending a WhatsApp message and being told it would take 2–3 hours, they stopped responding entirely. On top of the water issues, many rooms lacked light and the Wi-Fi was unreliable. Speaking with other guests, it seems these 'technical issues' are a daily occurrence here. While the ground staff are lovely people, the lack of leadership and accountability from management is a dealbreaker. You can find the same views and better amenities nearby for a fraction of the cost. Save your money and stay elsewhere."

"Awesome view. The food is great and fresh. The staff is kind, servicial and excellent. Is the place to stay. "

"El Picnic was a truly special place to stay on Lake Atitlán. The hosts are wonderful and make the experience along with the beautiful setting. Gabi went above and beyond, from helping coordinate transportation before our arrival to suggesting and arranging unique local experiences during our stay. One of her recommendations, a bird-watching hike, ended up being a highlight of our trip (we even saw a quetzal!). Meals were excellent, with delicious breakfasts and dinners shared with other guests and the hosts. There’s not really a menu, but everything was fresh, delicious and thoughtfully prepared, and added to the experience. This is not a traditional hotel. It’s open air and immersive. You’ll hear the natural sounds of the area at night, which was part of the charm. Good to know: there are quite a few stairs, and you should be comfortable with that. Bugs were not an issue at all during our stay. If you’re looking for a unique, authentic experience with incredible hosts, we highly recommend El Picnic."

"The location is easy to find and there’s plenty to do nearby. If you’re renting a car, be aware that you can’t drive directly to the hotel due to the very narrow streets. I found a parking lot about a 5-minute walk away, which was still quite convenient. The pool wasn’t very inviting, so we didn’t end up using it. On a positive note, the front desk staff member was very friendly, knowledgeable, and spoke English, which was extremely helpful."

"Hotel restaurant exceeded expectations and the massage at the spa was fantastic. However, we had an ant problem at one point in our bathroom and the front desk isn't 24 hour. Front desk could have been more helpful with giving recommendations and information (for example, one of their restaurant recs was closed on Sundays and they didn't tell us that). The noise from the bar next door was extremely loud until 10pm each day. Pool and hot tub were nice. It was great to have someone come meet us at the dock and get our luggage upon arrival to San Marcos."

"Beautiful view, convenient location, safe property. But not luxury, overpriced. "

"The view and stay were great overall. Staff was very accommodating"

"Me encanto, muy buena atencion y sugerencias acorde a las necesidades!"

"The staff is so unwelcoming, the restaurant is super slow. So if you are hungry, do not order from there because it will take a long time for you to get the food. The beds were kind of hard. The hotel is beautiful. It’s in front of the water."