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PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

4.0 star property
Family-friendly hotel with 5 restaurants and bars/lounges

Choose dates to view prices

Photo gallery for PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lobby
Minibar, in-room safe, desk, free cots/infant beds
Minibar, in-room safe, desk, free cots/infant beds
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast available
  • Gym
  • Pool
  • Laundry
The current price is S$240
includes taxes & fees
20 Jul - 21 Jul

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
Satellite channels
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed
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About the area

Map
Rambla del Parc, s/n, Salou, 43840

What's nearby

  • PortAventura World - 11 min walk - 1.0 km
  • Ferrari Land - 11 min walk - 1.0 km
  • Illuminated Fountain - 16 min walk - 1.4 km
  • Lumine Mediterránea Beach Club & Golf Community - 4 min drive - 2.4 km
  • Cala Font Beach - 6 min drive - 4.5 km

Getting around

  • Salou Port Aventura Station - 11 min walk
  • Barcelona El Prat Airport (BCN) - 70 min drive

Restaurants

  • ‪Racó de Mar - ‬14 min walk
  • ‪Cervecería de l'Estació - ‬16 min walk
  • ‪Black Bull - ‬12 min walk
  • ‪Broodje Van Kootje - ‬15 min walk
  • ‪Lazy Wave - ‬12 min walk

About this property

PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land

Upscale family-friendly hotel near PortAventura World
Located close to Ferrari Land, PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land provides a poolside bar, a terrace and a coffee shop/cafe. For some rest and relaxation, visit the sauna or the hot tub. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the gym, as well as activities such as beach volleyball. In addition to a garden and a playground, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool, with sunloungers and pool umbrellas
  • Free self-parking
  • Buffet breakfast (surcharge), an electric car charging station and concierge services
  • A front desk safe, bike parking and tour/ticket information
  • Guest reviews speak highly of the helpful staff
Room features
All 497 rooms include comforts such as air conditioning, as well as perks such as free WiFi and safes.
More amenities include:
  • Highchairs and free infant beds
  • Bathrooms with baths or showers and free toiletries
  • Flat-screen TVs with cable channels
  • Balconies or patios, LED light bulbs and daily housekeeping

Languages

Catalan, English, French, Russian, Spanish

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8.2 out of 10, Very good, 409 reviews
The price is S$255
includes taxes & fees
20 Jul - 21 Jul
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 6 to 15 for adults and EUR 6 to 15 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffet Bohio
  • La Bodeguita del Medio
  • Puerto Viejo
  • Restaurante La Piazza
  • Salsa Cafe

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 15 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 6 to 15 for adults and EUR 6 to 15 for children
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number HT-000772

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
This property caters to LGBTQ+ guests
The seasonal pool will be open from April to October
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

PortAventura Caribe
PortAventura Caribe Salou
PortAventura Hotel Caribe Salou
Hotel Caribe Salou
Caribe Hotel Salou

Frequently asked questions

Does PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool and a children's pool.

How much does it cost to stay at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

As of 3 Jul, 2025, prices found for a 1-night stay for 2 adults at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land on 20 Jul, 2025 start from S$239.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land pet-friendly?

No, pets are not allowed at this property.

How much is parking at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Self-parking is free at this property.

What time is check-in at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Check-in start time: 3 PM; check-in end time: anytime.

What time is check-out at PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land?

Checkout is at 11 AM. Late checkout is available for a fee (subject to availability).

Where is PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land located?

This family-friendly Salou hotel is located near the beach, within a 15-minute walk of Tourist Office of Salou, PortAventura World and Ferrari Land. PortAventura Caribe Aquatic Park and Bosc Aventura Salou are also within 1 mile (2 km). Salou Port Aventura Station is 11 minutes by foot.

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PortAventura Hotel Caribe - Includes unlimited access to PortAventura Park & 1 access to Ferrari Land Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 187 out of 533 reviews
Rating 8 - Good. 217 out of 533 reviews
Rating 6 - Okay. 83 out of 533 reviews
Rating 4 - Poor. 31 out of 533 reviews
Rating 2 - Terrible. 15 out of 533 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel setting, very chilled. Check-in was slow. Cheap Estrella! What's not to love.
Stayed 1 night in Jun 2025

8/10 Good

Anthon Roy

Liked: Cleanliness, property conditions & facilities
Very clean property, with sone oddities. Difficult to find snacks specifically water after bars close in the evening. We struggled to find a vending machine that sold any soft drinks or water, cigarettes and park tickets were available though. Also there us an indiorbpool, but was closed until 18:00pm and was an extra charge of €10 per person. Otherwise generally nice pools with a man made beach.
Stayed 2 nights in May 2025

4/10 Poor

IRENE

Disliked: Cleanliness, property conditions & facilities
The old hotel,beds are uncomfortable and bedding clothes is very worn out and not looking or smelling fresh. Food is expensive and bad quality as well.Not recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place to visit hence why this is our 3rd time here.
Stayed 5 nights in Jul 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time!
Stayed 1 night in Jul 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good food options, clean rooms and facilities and within 15 minutes walk of the theme park. Would book again
Stayed 7 nights in Jul 2024

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Porta Ventura and Ferrari Land
Stayed 1 night in Jul 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall experience
Stayed 1 night in Jun 2024

10/10 Excellent

didier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property, nice welcome
Stayed 1 night in Aug 2022

8/10 Good

melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dated but clean. Breakfast average , we arrived late the night before so had to book latest breakfast slot so items ran out.
Stayed 1 night in Sep 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite quiet during the day, it seems most people were in the parks, this meant not much choice for food or drinks in hotel during the day. But loved the connection to the parks and being able to walk just 15mins to be in Portaventura, but also option to walk to the beach in around 15minutes too. Best Portaventura hotel in terms of distance from beach. Best of both worlds.
Stayed 3 nights in Aug 2024

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Theme Park fun

Super experience from start to finish. Went with older children and a great location. Hotel was clean although got a little busy at mealtimes but that’s to be expected. Would recommend
Stayed 4 nights in Jul 2023

10/10 Excellent

Wing Fai Teresa

Liked: Amenities
The dining choice is limited. Only the buffet area in the hotel no more options. If you want more choice you can hire taxi to nearest restaurant. It will be €14-15 oneway
Stayed 3 nights in Aug 2024

8/10 Good

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Caribe Hotel - Great Stay

Staying at the Caribe Hotel was lovely. They had 2 pools to choose from, whereby one was beach themed. The food was really nice and they had a great selection. You could walk to the theme park which was ideal. The only downside was that there were no trolleys to help take your luggage to your room which would have been nice.
Stayed 3 nights in Aug 2023

6/10 Okay

Janet

Liked: Cleanliness, staff & service
The set up was brilliant.
Stayed 3 nights in Jul 2022

6/10 Okay

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ideally located for the attractions next door however there was a big price to pay for this. Our first night there was excessively loud music until past 1130pm and the 2nd night our sleep was repeatedly disturbed by rowdy Spanish guests, particularly school groups, who were either arriving late or returning from an evening out. Suffice to say, we won’t be returning.
Stayed 2 nights in May 2024

6/10 Okay

Richard

Liked: Cleanliness, property conditions & facilities
The holiday was great, It would have been nice to know in advance that the hotel was changed. It was a bit frustrating on the first day the hotel not having any recollection of the booking.
Stayed 4 nights in Apr 2023

6/10 Okay

Nicola

Disliked: Staff & service
No towels in room at all, no one would bring me any……asked ME, to walk to reception to get them Couldn’t check in until after 5pm!!!!!
Stayed 1 night in Jun 2024

2/10 Terrible

michline

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Everything you have to wait. Lunch is bad because you have ro enrer the park and walk for 1 hour an wait for half an hour to get our turn . The food is the same in breakfast and dinner. The waiting in the park in terrible we cant play with the game sbeacuse of the waiting time (hours) . No animation time .
Stayed 4 nights in Jul 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in took forever as reception constantly understaffed. Room keys didn’t work for lots of people which caused confusion and further delays. Rooms outdated and need a refurb, long walking distance to rooms and rooms are noisy. I do not recommend
Stayed 1 night in Jun 2024

6/10 Okay

Natalia

Disliked: Property conditions & facilities
The salted swimming pool is very good but the rooms very old need a refurbishment The room could be better cleaned and beds a bit more properly made , sheets stretched etc For me all around was not a real 4 stars level Pay for coffee cups , drinks cups when drinking at the pools bar was not good , doesn’t make sense When we booked we should be told that the FB lunch is for eating at the park and not in the hotel ,like we were expecting It forces us to go to the park everyday at lunch time even if we don’t want it
Stayed 7 nights in Jul 2023

8/10 Good

Paul

Liked: Cleanliness
The room was lovely , with a good view of the swimming pool, the food was great very good selection , the only bad thing was the cleaners. When we got to the room there was no hand soap , no shower gell and no shampoo all dispensers were empty, we askedthe cleaners for showegel 4 times but never got any. This was areal pity cause everything else was great
Stayed 5 nights in Jul 2023

10/10 Excellent

Haroon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

All thanks to Monica (a chef at pancake station)

The stay was amazing. Kids loved every part of it. From breakfast to pool time. It was amazing. We will be back at portaventura Hotel Caribe. The staff at the breakfast time was so lovely and helpful. Even with the language barrier they catered to our requirements. A chef called “Monica” at the pancake station made my daughter fall in love with the pancakes. She made her flower shaped and Minnie shaped pancakes and my daughter who is a fussy eater kept going for more! The day we were leaving that lady still remembered us and was offering to make my daughter her favourite pancakes despite being so busy at the station. Her little action of affection made my daughter so happy. She (Monica) deserves all the appreciation and recognition for her lovely personality. Thanks a lot Monica, we will always remember you.
Stayed 4 nights in Jul 2023

6/10 Okay

Sue

Disliked: Amenities, property conditions & facilities
Was very disappointed with the water feature between the two pools, it was dirty, green sludge, it could have been made beautiful with fountains and illumination, instead it was a breading ground for midges and mosquitos - really spoiled the look and ambiance of the hotel, It was nothing like the pictures portrayed. Was disappointed at having to pay extra to use the water park which cost another 125 Euros on top of what we had already paid. Disappointed that we had to pre-book dinner and breakfast slots, and only had 40 minutes to eat and go for breakfast, and an hour for dinner. Felt like you had to rush your food and get out quickly ready for the next load of people to come in. This also meant, that you had to plan your days around your meal times, which impacted which shows you could or could not get to see in the Parks during the evening. It really did limit our freedom to come and go, it was very restrictive. Spent 20 Euros to store luggage before our rooms were ready - have never had to pay store luggage at any hotels ever before, This was not a genuine 4 star hotel, more like a 3 star, it was a bit run down, the best part was the two swimming pools, but that was it. No entertainment during the day, and only a mini disco at night for children. Accommodation layout reminded us of Butlins chalets.
Stayed 5 nights in Jul 2024

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really on property, it is a mile walk to the park entrance. Two miles to the big coasters and NO SHUTTLE! Very poor communication, even considering the language barrier . This is basicly a “Motel/ Motor lodge with separate buildings that you can NOT park near. No bell service, not allowed to even drop your bags and park the car, Felt like a second class/ low class experience the whole stay. Too many small things wrong to even mention . The big ones , The room smelled bad even after two cleanings, the breakfast/ meal service was disorganized and barely acceptable, checkin and purchase of park upgrades was underwhelming , Made me feel like some how they were doing me a favor for letting me stay there! Not focused at all on customer experience. Just going through the motions Very below expectations
Stayed 2 nights in Jul 2023