"While the room was clean & the cleaning lady was very nice, I was charged an additional amount after checkout without any description whatsoever. The very lowest rating is because of a ridiculously inappropriate call and text. "Howard" yelled, spoke over me the entire call and then texted me, "You need help!"
I had replied to the email regarding the additional charge twice and also left a voicemail asking why we were charged. Then after 3 days, I texted the number that it was my 4th & final request for an explanation of the additional charge and if I did not receive a reply, my only recourse would be to contest the charge and that my review would reflect the lack of communication.
In his call Howard said it was a dog cleaning fee & challenged my response that Expedia clearly stated a fee was not applicable to service animals. I texted him a screenshot and he did ultimately refund me. Had he been polite and apologized for not responding to my emails & voicemail, I would not need to leave the very lowest rating possible. I have never been yelled at and this man should never have contact with customers. Needless to say, I would never stay at the Starlight Motel again. "