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Reviews of Villa Carlton - Adults Only

4 out of 5
Villa Carlton - Adults Only
Markus-Sittikus-Strasse 3, Salzburg, Salzburg

Reviews

8.8

Excellent

Rating 10 - Excellent. 507 out of 959 reviews" "
Rating 8 - Good. 335 out of 959 reviews" "
Rating 6 - Okay. 81 out of 959 reviews" "
Rating 4 - Poor. 26 out of 959 reviews" "
Rating 2 - Terrible. 10 out of 959 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Except! WiFi is terrible! In this day and age there is no excuse for a property to not have the equipment to provide good WiFi to all it guests all the time. If you watch tv, they are WiFi, which means they don’t work.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Stayed 3 nights in Dec 2023
Response from Anna on 29 Dec,2023
Thank you

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Anna on 29 Dec,2023
Thank you!

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely looking building in a great location. Not far to walk to reach the river and then you have a lovely walk along the river to the old town. We went in December, it had recently snowed and so the river and all the buildings looked fabulous at night all twinkling with lights. Our room - room 4 was great, very spacious. The receptionist when we arrived was amazing so friendly and accommodating. Downside was not being able to make or have tea / coffee in the room. Also Expedia says 'free bottled water' but it turns out you only get one on arrival and then are expected to pay that was not clearly stated so be careful. Another receptionist was very helpful in booking our concern tickets and explaining how to get there. I would stay again.
Stayed 3 nights in Dec 2023
Response from Anna on 29 Dec,2023
Thank you!

10/10 Excellent

kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good spot , walking distance to old town
Stayed 3 nights in Nov 2023
Response from Anna on 29 Dec,2023
Thank you!

6/10 Okay

John

Travelled with group
Average hotel experience.
Stayed 2 nights in Nov 2023

10/10 Excellent

Michael

Stayed 4 nights in Oct 2023
Response from Anna on 29 Oct,2023
Thank you very much!

10/10 Excellent

Catrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful find!
Stayed 2 nights in Oct 2023
Response from Anna on 29 Oct,2023
Thank you! Hope to see you again :-)

8/10 Good

Sara

Stayed 1 night in Sep 2023
Response from Anna on 24 Oct,2023
Thank you :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay and highly recommend Villa Carlton!
Loved our stay at Villa Carlton! Our room was very comfortable and the hotel is charming. The staff was very friendly and helpful. The location is convenient to the train station and within walkable distance of the castle and other points of interest.
Stayed 2 nights in Oct 2023
Response from Anna on 24 Oct,2023
Thank you!!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Anna on 29 Oct,2023
Thank you!

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel premium double
The hotel is ideally located 10 mins from the old town ,walking distance set in a quiet place along the river, the room was lovely and with a balcony to sit on ,the hotel provided a kettle ,sadly no bar or 24hr reception ,a complimentarty breakfast of hot drinks and croissants also toast ,drinks fruit is provided but not a hot breakfast,which is okay and was nice of the hotel as complimentary ,the shower and room facilities were spotless and the shower was luxurious hot and spacious ,the manager was always helpful and staff pleasant ,you are given instructions to gain entry after 8pm around the back of the hotel ,which we found easy ,overall a lovely stay and we will stay again when we return to Salzburg and the price was really reasonable too, overall first class in a lovely quiet setting
Stayed 3 nights in Sep 2023
Response from Anna on 18 Oct,2023
Thank you :-)

10/10 Excellent

sue

Stayed 2 nights in Oct 2023
Response from Anna on 11 Oct,2023
Thank you very much

8/10 Good

Pamela

Travelled with group
We were delayed by a late train but the receptionist stayed late to get us into our rooms before she left for the evening. We enjoyed the extra space in the rooms we rented. I would have liked a better breakfast than just croissants and apples. A variety of pastries would have been nice and maybe a juice.
Stayed 3 nights in Oct 2023
Response from Anna on 18 Oct,2023
Thank you :-)

8/10 Good

Andy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice boutique hotel. Rooms were comfortable and ample space.
Stayed 3 nights in Sep 2023
Response from Anna on 18 Oct,2023
Thank you :-)

8/10 Good

Ping

Travelled with family
Liked: Cleanliness, room comfort
This hotel is just ok. Only location is good. Breakfast is very simple, you can say no breakfast.
Stayed 2 nights in Sep 2023
Response from Anna on 2 Oct,2023
Dear guest, you have booked a room WITHOUT breakfast. Our small breakfast is provided free of charge - this is also shown in our hotel description! We also have a breakfast guide in which we recommend great cafés and local restaurants in the area if you would like to have a bigger breakfast

10/10 Excellent

Kaitlynn

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is so great. Walkable to hbf or alstadt stations for easy access. Walkable to Old Town/Alstadt and so many sights in Salzburg. The neighborhood around is quiet and feels safe even at night. The rooms are spacious and clean. The lobby is cozy and actually somewhere you'd want to hang out (we did). The breakfast is minimal but the coffee is good and the croissants are super flaky with homemade preserves. The staff was incredible. They were helpful in every interaction; friendly and courteous and all seemed to enjoy what they did. Made our stay so pleasant. No kids is always a bonus but everything else about this property is what should draw you in.
Stayed 2 nights in Sep 2023
Response from Anna on 27 Sept,2023
Thank you!! Best regards from Villa carlton

10/10 Excellent

Laura

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, great location, clean and spacious rooms, wonderful lounge, and breakfast included (local marmalade)
Stayed 2 nights in Sep 2023
Response from Anna on 22 Sept,2023
Thank you very much!!

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
no comment
Stayed 3 nights in Jul 2023
Response from Anna on 22 Sept,2023
'Thx

6/10 Okay

Alistair

Stayed 1 night in Sep 2023
Response from Anna on 24 Oct,2023
Danke schön :-)

10/10 Excellent

Bruce

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Anna on 19 Sept,2023
Thank you very much!

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid at all costs. Stay somewhere else.
Terrible check in. The comfort room has an extremely noisy a/c. When I mentioned my concern, the woman at check in turned sour. She claimed all the a/c’s in every room were exactly the same. I asked to see another room (a standard room), and of course the a/c was extremely quiet. Her dishonesty and rudeness are unacceptable. The other woman at morning shift is unfriendly and everything you request such as ice or coffee is a huge inconvenience to her day. Unbelievable, this staff clearly needs a course in customer service. It is so difficult for these women to smile, greet you kindly and treat you by like a valued client. Very tiring to constantly be exposed to their nastiness. Breakfast was awful, the same every morning - rotten apples, unripe pears, stale toast, didn’t try the store bought croissants. This is not a 3 star hotel, barely 1 star - and the hallway smells like cigarettes, they try to camouflage with scented candles, not good. Stay at your own risk!!! They finally agreed to charge us the standard room rate - unbelievable since we stayed in a standard room, since they refused to have the a/c serviced in the more expensive room. So many other really lovely hotels in the area.
Stayed 4 nights in Sep 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly and helpful staff. The hotel is well decorated and very clean. I will go back!
Stayed 1 night in Sep 2023
Response from Anna on 8 Sept,2023
Thank you :-)

10/10 Excellent

Tommy

Stayed 3 nights in Sep 2023
Response from Anna on 18 Oct,2023
Thank you

10/10 Excellent

Jessica

Travelled with partner
Liked: Staff & service, property conditions & facilities
Beautiful hotel!
Stayed 3 nights in Aug 2023
Response from Anna on 3 Sept,2023
Thank you!! Best regards from Villa Carlton

10/10 Excellent

Teresa

Stayed 3 nights in Aug 2023
Response from Anna on 3 Sept,2023
Thank you!! Best regards from Villa Carlton

10/10 Excellent

Dana

Stayed 1 night in Aug 2023
Response from Anna on 3 Sept,2023
Thank you!! Best regards from Villa Carlton

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2023
Response from Anna on 27 Aug,2023
Thnak you :-)

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stately, 3-story property centrally located between Hbf & historic Salzburg. Very large, clean & well-maintained room with a balcony as a plus. The only downside was a mix-up of our reservation and room rate, which was resolved amicably with hotel staff. Great stay!
Stayed 3 nights in Jul 2023
Response from Anna on 4 Aug,2023
Thank you! Hope to see you again at Villa Carlton.

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to Mirabell and Old Town, quiet, clean and attentive staff.
Stayed 1 night in Jul 2023
Response from Anna on 1 Aug,2023
Thanks for your loevly review!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful. Even stayed up past closing the main doors to let me in after a late concert 🎶
Stayed 2 nights in Jul 2023
Response from Anna on 1 Aug,2023
Thank you very much hope to see you again @ Villa carlton

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
overall the property was superb. The desk staff were efficient, friendly and knowledgable. The hotel location was excellent and the rooms were generous and well appointed. The only negative was the provided breakfast. If the hotel is worried about items going bad then they could offer cereals and yogurts...
Stayed 3 nights in Jul 2023
Response from Anna on 1 Aug,2023
Thank you very much hope to see you again @ Villa Carlton

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay. Great staff, great location near the main Salzburg old town and train, easy walk to both. In a nice quiet and clean area. Charming place. I would recommend to all my friends.
Stayed 3 nights in Jul 2023
Response from Anna on 21 Jul,2023
Thanks for your lovely review!

8/10 Good

Richard

Stayed 2 nights in Jul 2023
Response from Anna on 6 Aug,2023
Thank you!

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This beautiful hotel is only a minute's walk from the river Salzach with its stunning view of the castle and old town. On site car park is a big bonus in a busy city. Boutique style decor is appealing but low staffing levels (help yourself to breakfast, front door closes at 9pm) gave it an odd atmosphere. Frustratingly, holding payment was taken from my bank account on arrival and again on departure. Payment still pending almost two weeks later so my balance is £300 lower than it should be! Will need to contact bank.
Stayed 2 nights in Jul 2023

10/10 Excellent

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is helpful and the room is clean and nice.
Stayed 2 nights in Jun 2023
Response from Anna on 21 Jul,2023
Thank you for your lovely review!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
we had a very quiet room, on the ground floor. Lots of room and a big bathroom. Good closet space. Definitely would come again. Coffee and rolls and some fruit available for breakfast. A small boutique hotel - adults only which we liked. Close to the train station - not so much from the airport.
Stayed 3 nights in Jun 2023
Response from Anna on 21 Jul,2023
Thank you :-)

10/10 Excellent

John, Cleveland Heights

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it…it was amusing somehow. Great coffee, amazing room…5 minutes to Old Town and the Palace gardens. I’m pretty sure they upgraded us to a larger room. We will be back for sure! The building is historic and beautiful.
Stayed 1 night in Jun 2023
Response from Anna on 21 Jul,2023
Thanks for your lovely review!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
Comfortable bed, decent shower, clean. Lovely lounge to relax in. Slightly out of centre but easily walkable. Friendly staff.
Stayed 1 night in Jun 2023
Response from Anna on 21 Jul,2023
Thank You :-)

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
Really great stay. The hotel and staff were excellent. The location was very good for walk from the main train station and also for the centre of Salzburg. The rover is only a stones throw away.
Stayed 2 nights in Jun 2023
Response from Anna on 21 Jul,2023
Thank You :-)

10/10 Excellent

Branislava

Liked: Cleanliness, staff & service, property conditions & facilities
My mom who was a guest at this hotel liked her stay a lot. Friendly staff, especially Andrea. Spacious rooms, great location. The only thing that she felt displeased about was that during her late check in, going to the side of the building was pitch dark and the cobble stone pavement made it difficult for her to navigate. Suggestion to the hotel to set up an automatic light for the people who check in off hours. Evrything else was very nice. Its very close to everything and next to the river.
Stayed 4 nights in Jun 2023
Response from Anna on 21 Jul,2023
'Thanks for your review!

10/10 Excellent

Maralyn

Liked: Cleanliness, staff & service, property conditions & facilities
The room & hotel was most attractively decorated. Very comfortable room. Loved the inside seating area but most particularly loved the outdoor, most welcoming seating area. Staff were super friendly & helpful Most conveniently located 10 minutes walk to train;!10 minutes to major attractions Highly recommend
Stayed 1 night in Jun 2023
Response from Anna on 22 Jun,2023
Thanks for the review! Looking forward to welcome you again! Best regards from the sunny Salzburg

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is so clean and staff are so friendly. I love how close everything is. I didn’t even need bus pass because everything is so close. If I wanted to drop anything off at the hotel before going to my next distinction, I can.
Stayed 3 nights in May 2023
Response from Anna on 8 Jun,2023
Thanks for your lovely review hope to see you again! Greets from Villa Carlton

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean, updated and very spacious!
Stayed 2 nights in May 2023
Response from Anna on 8 Jun,2023
Thanks for your lovely review! Greets from Villa Carlton

8/10 Good

joseph e

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Anna on 8 Jun,2023
Thank you!

10/10 Excellent

RL

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and location.
Stayed 1 night in May 2023
Response from Anna on 29 May,2023
Thank you!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wow! After travelling around for a week what a treat to stay in the very spacious well appointed room. Clean and comfortable and a fantastic location a block from the river and 6min walk from the centre of town
Stayed 2 nights in May 2023
Response from Anna on 29 May,2023
Thanks for your lovely review. Freets from Villa carlton

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is in a very good location, within walking distance of the palace grounds, the train station, and old town. The staff was really excellent and very attentive
Stayed 2 nights in May 2023
Response from Anna on 29 May,2023
Thanks for your lovely review! Greets from Villa Carlton

10/10 Excellent

Saskia

Stayed 1 night in Apr 2023
Response from Anna on 29 May,2023
Thank You!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and location in Salzburg!
Stayed 3 nights in Apr 2023
Response from Anna on 27 Apr,2023
Thanks for your lovely review! Hope to see you again! Greets from Villa Carlton