COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

GHL Relax Hotel Sunrise

Photo gallery for GHL Relax Hotel Sunrise

Featured image
Private beach, sun-loungers, beach umbrellas, beach towels
Outdoor pool, open 9 AM to 9 PM, pool umbrellas
Premium bedding, down duvets, minibar, in-room safe
Premium bedding, down duvets, minibar, in-room safe

Overview of GHL Relax Hotel Sunrise

GHL Relax Hotel Sunrise

3 out of 5

3.6/5 Good

Guests rated this property 3.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
Avenida Newball No. 4-169, San Andres, San Andres y Providencia

Explore the area

  • Popular LocationPaintball San Andres2 min walk
  • Popular LocationCoton Cay4 min walk
  • Popular LocationSpratt Bight Beach8 min walk
  • AirportSan Andres (ADZ-Gustavo Rojas Pinilla Intl.)7 min drive

Choose dates to view prices

About this area

San Andres

Located in San Andres, GHL Relax Hotel Sunrise is connected to the convention centre. The area's natural beauty can be seen at Spratt Bight Beach and Islote Sucre.

What's nearby

  • Paintball San Andres - 2 min walk
  • Coton Cay - 4 min walk
  • Spratt Bight Beach - 8 min walk
  • Punta Norte - 9 min drive
  • North End - 9 min drive

Getting around

  • San Andres (ADZ-Gustavo Rojas Pinilla Intl.) - 7 min drive

About this property

GHL Relax Hotel Sunrise

Hotel with private beach and full-service spa
Catch some rays on GHL Relax Hotel Sunrise's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 2 restaurants. All 170 rooms offer comforts such as premium bedding and down comforters, plus 24-hour room service and flat-screen TVs with cable channels. Minibars, rainfall showerheads and free local calls are among the other amenities available to guests.
GHL Relax Hotel Sunrise offers 170 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

An outdoor pool and a spa tub are on site. Other recreational amenities include a private beach, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Spa. Services include massages. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing
Protective shields in place at main contact areas
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free full breakfast available daily 7 AM–11 AM
  • 2 restaurants
  • 2 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Aerobics classes
  • Fitness centre
  • Full-service spa
  • Karaoke
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Shopping
  • Hot tub

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (4747 square feet of space)
  • Meeting rooms 2

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Dock
  • Picnic area
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • Massages
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding; children may not be eligible for complimentary breakfast

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after 1 January 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travellers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

If you are travelling with a child, your property may require you to present the following documents: Parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult a Colombian consulate office prior to travel for further guidance.
Pool access available from 9 AM to 9 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

GHL Relax Hotel Sunrise San Andres
GHL Hotel Sunrise San Andres
GHL Sunrise
GHL Sunrise San Andres
GHL Relax Sunrise San Andres
GHL Relax Sunrise
GHL Relax Hotel Sunrise Hotel
GHL Relax Hotel Sunrise San Andres
GHL Relax Hotel Sunrise Hotel San Andres

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 137 out of 603 reviews
5 - Excellent 23%
Rating 4 - Good. 245 out of 603 reviews
4 - Good 41%
Rating 3 - Okay. 117 out of 603 reviews
3 - Okay 19%
Rating 2 - Poor. 63 out of 603 reviews
2 - Poor 10%
Rating 1 - Terrible. 41 out of 603 reviews
1 - Terrible 7%

3.5/5

Cleanliness

3.7/5

Staff & service

3.4/5

Amenities

3.2/5

Property conditions & facilities

2/5 Poor

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
-forced to wait until 4:30pm for a room without any information. -staff not very friendly and seems depressed. -nothing happens fast or in a timely manner. -hotel was falling apart. Pieces falling from ceiling. Dirty hotel. -wood deck surrounding pool is extremely dangerous. Places you could fall through. -ridiculous small beach area next to dock. -not worth it in anyway. Photos online and videos on YouTube are a lie. Place should be condemned.
Stayed 3 nights in Jul 2021

3/5 Okay

Travelled with group
Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jul 2021

1/5 Terrible

Travelled with partner
Disliked: Staff & service, amenities
Bad service rooms not ready, small restaurant for take the breakfast long lines and very bad service bad quallity of food and drinks, bad the only nice is the room but is overpriced for the received.
Stayed 2 nights in Jun 2021

1/5 Terrible

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient boat docking.
Stayed 4 nights in May 2021

1/5 Terrible

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the worst i have been ever !! It was my birthday so my girlfriend and I thought we do something nice. I travel 50 countries and for a hotel that I payed for two of us 1300 dollars it was like a 2 star hotel . every thing was broken or under construction and very poor maintnace . From day one when I walk in the lobby was tape off with construction tape and par of the roof was falling down . At the front desk it took 35 minutes to get to the Agent to check us in .. then they said the room will be ready soon . it was 2 pm . We waited for 3 hours and no room availabel. I told them to cancel my reservation and they give me a room . other people were in the same situation as we . When we got to our room . the A/C was not working , the toylet sit cover would not stay up when using the toylet . The sliding door to the balcony would not stay close, therefor the room was always hot. . I Call maintnance they said they would fix it.. the next day I went to the front desk and ask the same thing . they only fix one thing and the rest they never fixed all week . we had not a/c the all week . other items that were broker I did not even mention. The restrooms at the lobby smell so bad that is soon as you get it , you want it to do your business and get out. the tiles were broken , the water closet would not flash . The food on the buffet had no flavor at all. The windows on the outside of the elevator were replace with constuction wood sheets , to much to say. DON'T
Stayed 7 nights in May 2021