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Reviews of Hotel Acantilado de la Tierra

3.5 out of 5
Hotel Acantilado de la Tierra
I-01 # 1 a 99, Frente a la planta de energia sopesa, San Andrés

Reviews

8.2

Very good

Rating 10 - Excellent. 13 out of 23 reviews" "
Rating 8 - Good. 4 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful and set in an very picturesque area with great views. The staff are friendly and very helpful. The property is secluded so you require your own transport or taxi/etc to stay there. My only complaint is that there was no running water in the morning due to a fault which lasted a number of hours and meant that I had to use water from a barrell to wash etc in the morning which was unexpected and inconvenient.
Stayed 1 night in Jan 2024

6/10 Okay

Sang

Liked: Staff & service, amenities
Internet was not working properly
Stayed 5 nights in Nov 2023
Response from Derly Ortiz on 13 Dec,2023
We apologize for the inconvenience caused by the internet issues during your stay. Providing a reliable internet connection is important to us, and we regret any disruption to your experience. We will investigate and address the problem promptly to ensure that future guests have a smoother internet experience. Thank you for bringing this to our attention, and we appreciate your understanding. Atentamente Derly OrtizServicio al cliente

10/10 Excellent

Jayda, ORLANDO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from On Vacation on 23 Aug,2023
¡Hola Jayda! Agradecemos tu opinión con relación a las instalaciones estamos muy contentos de saber que superamos las expectativas, ofreciéndole un ambiente muy bien cuidado y confortable. Trabajamos para que nuestros viajeros tengan experiencias memorables, Queremos contar contigo de nuevo en nuestros hoteles. ¡Sabemos que contaremos contigo en tus próximas vacaciones!

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
definitely a pleasant stay here! the staff was extremely nice & super helpful & informative. if you come with no plans at all they can definitely help you out by recommending many restaurants/activities! there was no hot water to shower with but i believe this is the case for the entire if not most of the island. with it being super hot & humid the cold water felt great regardless! would for sure stay again! the views are beautiful!
Stayed 3 nights in Jun 2023
Response from On vacation on 6 Jul,2023
¡Hola Brianna! Queremos agradecerte por haber preferido nuestros servicios. Muchas gracias por tomarte el tiempo para darnos tu opinión con relación a las instalaciones y el servicio de nuestro hotel, día a día ponemos nuestro mayor esfuerzo para garantizar un servicio de calidad, estamos muy contentos de saber que nuestro personal hizo que tu estancia fuera agradable. Esperamos recibirte de nuevo para seguir creando experiencias memorables para ti. ¡Sabemos que contaremos contigo en tus próximas vacaciones!

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view & peace is unique.

10/10 Excellent

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff are excellent;. Only missed hot water in the shower.
Response from Estefany G. on 1 Dec,2022
For us it was a pleasure to receive you, we hope you return soon.

4/10 Poor

Egita

Travelled with group
Disliked: Amenities, property conditions & facilities
It was nice view from the property
Stayed 3 nights in Oct 2022
Response from cliente on 4 Nov,2022
¡Hola!Queremos agradecerte por haber preferido nuestros servicios. Muchas gracias por tomarte el tiempo para darnos tu opinión con relación a las instalaciones y el servicio de nuestro hotel, día a día ponemos nuestro mayor esfuerzo para garantizar un servicio de calidad, estamos muy contentos de saber que nuestro personal hizo que tu estancia fuera agradable. Esperamos recibirte de nuevo para seguir creando experiencias memorables para ti. ¡Sabemos que contaremos contigo en tus próximas vacaciones!

10/10 Excellent

JORGE, MIAMI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I spent two nights at the resort and were extremely happy wit our experience. We got there early and we’re greeted by the staff and management with smiles. Our room was turned over to us earlier than check-in and we were able to enjoy a wonderful view and pool. We ordered drinks and coco loco which were nice and strong. The bartender Orlando was great and had connections with tours and rental vehicles if we needed. The grounds are magnificent and we walked to both the Cueva de Morgan and the island house. Please note that if your going to have lunch or dinner on-site you need to let them know in the morning. If your looking for a great getaway that’s nice and quite this is your place. My only advise to hotel management would be to have some bicycles on-site for your guests to use. Other than that everything was perfect.
Stayed 2 nights in Sep 2022
Response from Analista on 7 Oct,2022
Hola Jorge, Gracias por elegir el Hotel Acantilado de la tierra como su Hotel de descanso, nos alegra saber que disfruto su estadía y conociera estos lugares tan maravillosos de la Isla de San Andrés. Agradecemos su sugerencia.CordialmenteOn Vacation

2/10 Terrible

Eusebio, Miami

Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the Best hotel experiences I ever had. The staff was really helpful and kind, Don Eddy and Kettie were really great humans and during our stay they did the best they could to make us feel really welcome and with a lot of recommendations to do in San Andres Island.
Stayed 4 nights in Jan 2021

10/10 Excellent

Kikin, Phoenix Arizona

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Analista on 29 Jan,2020
Hola Kikin! Agradecemos por tomarse el tiempo de escribirnos, nos alegra leer tu experiencia en nuestro hotel, trabajamos día a día para que nuestros viajeros tengan experiencias memorables, queremos contar contigo de nuevo en nuestros hoteles. Saludos Cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very peaceful and charming. The staff are all wonderful and the food, delicious.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate hotel perfect for couples with nice view
Stayed 1 night in Jun 2018

8/10 Good

Sebastian, London. UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded and peaceful hotel
I loved this place from the moment I entered through the uphill alleyway leading to the reception. The assistant manager Mr Alex together with Mr Jeffrey gave us a welcoming cocktail which we drank by the infinite pool side. This hotel is surrounded by lovely gardens, mango trees and served by high quality and dedicated staff. I would recomend this hotel to anyone keen on spending quiet and stress free time. The taxi from the airport will cost you around 10 dollars. There is a bus from the main road to the town centre that cost 2.200 colombian pesos(around 1 dollar).
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet place
It is a very small hotel 6 rooms. Very quiet and in the middle of the island. It is peaceful and very relaxing.

10/10 Excellent

Fanny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe
Personnel très agréable et au petit soin Vu magnifique et chambre spacieuse
Stayed 2 nights in Sep 2021
Response from ON VACATION. on 25 Oct,2021
¡Hola! Queremos agradecerte inmensamente por haber preferido nuestros servicios. Muchas gracias por tomarte el tiempo para darnos tu opinión, realmente marcó la diferencia ¡Así podemos crecer juntos y ofrecerte a ti y a todos nuestros viajeros un mejor servicio cada día!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2021

8/10 Good

Mario F

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Aseo a las habitaciones
El servicio de restaurante no tuvo mucha variedad al parecer tuvieron problema con el pedido, pero el aseo a las habitaciones muy deficiente no hacen aseo todos lo días no cambian toallas, no cambian tendidos a diario, no revisan si se acaba el jabón o el papel en general deberían mejorar mucho el aseo de las habitaciones más en estos tiempos de COVID, también fumigar ya que se entran a las habitaciones gusanos y son molesto tener muchos gusanos a diario
Stayed 8 nights in Jan 2021

6/10 Okay

Pablo

Liked: Cleanliness
El lugar es hermoso y la gente que atiende es muy amable. Sin embargo, el hotel queda muy retirado de todas las posibles actividades y por el precio uno podria esperar mas.
Stayed 4 nights in Mar 2019

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel con mucho encanto. Relajación y tranquilidad
Hotel pequeño pero muy acogedor. Nada que ver con otros hoteles "de masas y de todo incluido BARATO" que vi en la isla. Está lejos de todo pero ese es parte de su encanto: tranquilidad y relax; lejos del bullicio del centro. Necesitas transporte cada vez que quieras moverte. Comida buena. Limpio. Para mí, muy recomendable si buscas tranquilidad y descanso. El trato del personal, con Alex al frente, muy bueno.

2/10 Terrible

Foppe, VdH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bumped due to overbooking
Upon arrival we were refused a room despite our confirmed reservation. They tried to move us to a lower quality sister hotel but we did not accept that. According to local people they pull this trick all the time as the underlying company OnVacation manages several properties on the island. Our impression of the location and facilities was positive, but because of the whole situation I cannot give them any credit for that in this review. It turned out that they already knew for a week that they wouldn't give us a room and instead sell all the rooms to a group.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful hotel, outside of the centro
This was a beautiful place to stay on San Andrés. Delicious food, quiet, clean and has a gorgeous view. While some may say it's a disadvantage to be outside of the center of town, it's very easy to take a taxi in when you need to (25mil pesos each way) and the staff is willing to help you arrange anything you need, including tours. Great stay!