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Reviews of Hotel Isla Bonita

3.5 out of 5
Hotel Isla Bonita
Grand Road 61-94 San Luis, San Andrés

Reviews

7.6

Good

Rating 10 - Excellent. 14 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 5 out of 36 reviews" "
Rating 4 - Poor. 1 out of 36 reviews" "
Rating 2 - Terrible. 5 out of 36 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Richard

Travelled with partner
Disliked: Staff & service, amenities
The hotel locks its doors due to the area, you have to knock to get in, but there were many times we were left waiting for 5 minutes to get in. The staff are then rude about it. The staff for the most part were very rude. Could never make breakfast because it was suppose to close at 9am, but youd be lucky to see anyone or food after 8:20am. Never will return.
Stayed 3 nights in Mar 2022
Response from Respuesta on 22 Mar,2022
Gracias por calificar nuestro servicio, para nosotros es muy importante su opinión, agradecemos nos indique sus datos y ponernos en contacto para saber lo sucedido, lo esperamos pronto en nuestro hotel Isla Bonita.

8/10 Good

MARIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was ok . Food was delicious. Rooms was clean
Stayed 2 nights in Jan 2022
Response from Respuesta on 6 Jan,2022
Querido Huésped, Gracias por escoger nuestro Hotel para su estadía. Lo esperamos próximamente.

2/10 Terrible

Margarita Maria Mesa

Stayed 4 nights in Oct 2021
Response from Respuesta on 18 Jan,2022
Muy buenos días, Muchas gracias por elegir nuestro Hotel para pasar unos días de descaso. Esperamos recibirlo muy pronto de nuevo en la Isla del Paraíso. Cordialmente Hotel Isla Bonita

2/10 Terrible

berenice

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Skip this hotel!
Do not recommend this hotel. No hot water in the shower, paper thin walls, no ‘free’ shuttles as listed on website, pool bar not open, not centrally located. Best thing was the front desk staff. I feel bad they had to work there.
The pool midday
Stayed 2 nights in Jul 2021
Response from Respuesta on 18 Jan,2022
Buen día! muchas gracias por el comentario vamos a mirar internamente lo ocurrido. Gracias por elegirnos esperamos recibirlo de nuevo en nuestro hotel. Feliz día!

8/10 Good

HERNAN D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friends, family stay
Simple and convenient
Stayed 2 nights in Jan 2021

8/10 Good

D, Toronto Canada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
WIFI service needs to happen in all rooms for people to want to stay! Cannot have in just lobby. It’s very slow too. Staff and locals nice, area is very island and local, and was surprised though to have hot water. Overall it’s nice for a cottage type island vacation
Stayed 6 nights in Dec 2019
Response from Respuesta on 18 Jan,2022
Muy buenos días, Muchas gracias por elegir nuestro establecimiento durante su visita en la Isla de San Andrés y por su comentario que nos ayuda a mejorar cada día más. Vamos a tener muy en cuenta sus comentarios para mejorar nuestros servicios. Esperamos recibirlo pronto de nuevo en nuestro Hotel. Cordialmente Hotel Isla Bonita

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, the front desk staff were fantastic!
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like almost everything from the hotel. Perhaps, they will need more amusement site for children. The WiFi service it is only in the lobby. We don't like the food, because, they did not have all the inputs and the food was not good.
Stayed 5 nights in Jul 2019

8/10 Good

James A

Nice place but away from the action
It was a nice place in a reasonably quiet neighborhood. It has security and safety lick boxes. Most staff speaks English. Amazingly, English is the native language here. However, Spanish is most prevalent. The included breakfast is simple, but decent. Rooms clean. The air and tv worked fine. Only could get wifi at the reception area. Nice place but a little far from the tourist action.
Stayed 2 nights in Sep 2018

2/10 Terrible

Mark, Michigan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, horrible, horrible. In the slum of the town, no other guests to be seen, room did not have hot water or light bulbs. Air conditioning stopped working. I was charged more that stated rate on Expedia. Would remove this hotel from your site.
Stayed 2 nights in Aug 2018
Response from service to the client on 29 Aug,2018
Dear Mark. We want to thank you for your comments about our Isla Bonita hotel, which encourages us to improve and work every day to provide better travel experiences to our clients, respecting them if we must respectfully make certain corrections because we consider them very strong. You mention that the hotel is located in a poor neighborhood of the city and the reality is that the island does not have in itself a social division between rich and poor neighborhoods. San Andres is an island of only 24 Km2 whose inhabitants intermingle in the same , without any real difference in their economic capacities, all inhabitants are simple and humble people, not imposing on the island a social difference of classes as you want to note, the hotel is located in the center of the island in the traditional sector of San Luis in the middle of the best beach sectors that San Andres has; Sound Bay Field, Rocky Cay and Genny Bay; We regret the fact that the hot water was not available in your shower but we also did not show in our log of requests that you report problems with the hot water in your shower as we did not show a report of problems with the air conditioning of your room, about the fee that is adduced is charged more, it corresponds to the hotel insurance that is not included in the rate of any of the platforms and is of a governmental nature that corresponds to U $ D 1.70 per night per passenger. About your request to remove our hotel from the platform of Expedia we invite you to review the comments of other guests who have had the opportunity to leave on us, we think that your requirement is based on a dissatisfaction of your trip outside of We and his comments are vitiated by external frustration because he reviews things as illogical as the rooms did not have light bulbs or that there were no guests in the hotel

8/10 Good

Alejandro

Travelled with partner
Es un hotel tranquilo, los colaboradores son muy atentos y te hacen sentir como en casa.
Stayed 3 nights in Jan 2024
Response from Alejandro on 29 Jan,2024
Gracias por calificar nuestro servicio, para nosotros es muy importante su opinión, los esperamos de vuelta en nuestro hotel Isla Bonita.

8/10 Good

Carolina

Travelled with family
Liked: Staff & service
Esta bien pero falta mejorar.
Es un hotel alejado del centro de san Andrés, por el sector de san Luis. No tiene playa privada pero a 5 minutos hay una playa hermosa con restaurantes y bares. El hotel es sencillo con varias habitaciones y una piscina MUY pequeña. No me gusto que al momento de llegar no sabían que habitación era la mía, ni que plan había escogido. Siempre recomiendo hacer una foto de su reserva por hoteles.com Muchas veces en el hotel cambian las condiciones porque prefieren que hagan directamente la reserva con ellos. El aseo del baño puede mejorar mucho. Además del silencio en las habitaciones. El personal habla muy duro al lado del comedor, cosa que interfiere con la tranquilidad de las habitaciones cerca. En general es bien. Además es difícil encontrar un hotel bueno y con un precio razonable.
Stayed 3 nights in Jan 2022
Response from Respuesta on 13 Jan,2022
Muy buenos días Señora Carolina Muchas gracias por elegir nuestro establecimiento durante su visita en la Isla de San Andrés y por su comentario que nos ayuda a mejorar cada día más. Vamos a tener muy en cuenta su feedback para mejorar nuestros servicios y nuestras instalaciones. Esperamos recibirla pronto de nuevo en nuestro hotel. Cordialmente Hotel Isla Bonita

10/10 Excellent

Raquel

Stayed 3 nights in Sep 2021
Response from Respuesta on 18 Jan,2022
Muy buenos días, Muchas gracias por elegir nuestro Hotel para pasar unos días de descaso. Esperamos recibirlo muy pronto de nuevo en la Isla del Paraíso. Cordialmente Hotel Isla Bonita

4/10 Poor

liliana

Travelled with family
Disliked: Cleanliness, property conditions & facilities
NORECOMENDABLE
Inicialmente la reserva no estaba como la pagamos,nos asignaron habitaciones con muy mal olor y en el ultimo rincon del hotel. el aseo de las habitaciones pesimo,detras de las puertas al cerrarlas encuentras toda la basura,debajo y detras de las camas igual. wifi nunca hay. y coger taxi imposible. en resumen no volveria,ni lo recomendaria.
Stayed 3 nights in Aug 2021
Response from Diana Restrepo on 24 Aug,2021
Señora Liliana Gómez, soy Diana del aérea de reservas de antemano ofrezco disculpas por los inconvenientes causados durante su estadía. Muchas gracias por su comentario lo tendremos en cuenta para mejorar nuestros servicios. Esperamos poder recibirla de nuevo en nuestro hotel brindándole un mejor servicio. Feliz día y fuerte abrazo desde la Isla de San Andres.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nao tem Agua quente nos banheiros
Staff amavel, o hotel se encontra em boas condicoes, mas nap tem agua quente nos banheiros.
Stayed 4 nights in Aug 2021
Response from Respuesta on 18 Jan,2022
Buen día! muchas gracias por el comentario vamos a mirar internamente lo ocurrido con su reserva. Gracias por elegirnos esperamos recibirlo de nuevo en nuestro hotel. Feliz dia!

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, cómodo, limpio
Stayed 2 nights in May 2021

10/10 Excellent

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen servicio, cómodo y limpio.
Stayed 2 nights in May 2021

10/10 Excellent

Cedric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy chevere ese hotel
El hotel es muy lindo, con una piscina perfecta para descansar, el personal es muy amable y atento para los clientes, fue un estadio perfecto
Stayed 7 nights in Mar 2021

10/10 Excellent

Iliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Wir haben das Hotel mit Halbpension für 15 Nächte gebucht. Für 15 Tage haben wir das gleiche Essen für Frühstück bekommen und von Abwechslung kann man nicht sprechen. Viel schlimmer war jedoch das Abendessen. Obwohl der Preis des Hotels mit Halbpension viel teuer wird, war das Essen sein Preis nicht wert. Zum Abendessen gab es kein Buffet, aus welchem wir das Essen selbst aussuchen durften, sondern wurde uns a La Carte serviert ohne dass wir aussuchen durften, was wir essen wollten. Es war jeden Tag eine Überraschung. Immer wieder mussten wir aus der Imbiss noch etwas zum Essen gekauft. Hochwertig war das Essen nicht und oft auch nicht ausreichend. Nachdem wir das Personal diesbezüglich angesprochen haben, wurde das Essen nicht mehr a „La Carte“ sondern aus einem „Mikro-Buffet“ serviert. Dagegen mussten wir früh essen gehen, weil das Buffet schon 30 bis 1 Stunde früher abgebaut wurde, so dass die Mitarbeiter des Hotels aus demselben Essen essen konnte, was wir „nicht geschafft“ haben. Das Hotel liegt in einer guten Location aber ohne große Restaurants in der Nähe. Buse fahren regelmäßig vor der Tür. Mitarbeiter sind hilfsbereit, wenn man aktiv nach ihrer Hilfe sucht.
Stayed 15 nights in Aug 2019

2/10 Terrible

MARIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad behavior, dirty hotel
Dirty, no hot water unless you asked for it in the morning, insects, bad behavior. Asked them 3 times to change the dirty sheets. No safe box.
Stayed 4 nights in Aug 2019

6/10 Okay

GEANNE

Disliked: Cleanliness
Confortável!
No geral pousada bacana, confortável, area de lazer boa mas não me hospedaria novamente.... reservamos um quarto com cama King pela descrição do hotéis.com mas a pousada inteira só tem cama casal, chuveiro péssimo sem pressão, então não sai água direito e gelaaaada, não tem opção quente... reservamos sem o café da manhã pq vimos comentários anteriores que não vale a pena. Ahhhh e bem longe do centro, eles tem transfer para o centro que sai as 9h e volta as 18h.
Stayed 4 nights in Jul 2019

10/10 Excellent

SARA CAMILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!!
Excelente hotel, perfecto para descansar y estar tranquilo. Queda retirado del centro pero el hotel ofrece servicio para transportarse del hotel al centro y del centro al hotel.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hospedaje
El hotel es un lugar acogedor, cómodo, tranquilo y las instalaciones siempre muy limpias. La piscina me pareció un poco pequeña, por lo demás, todo excelente. Gracias por su atención
Stayed 3 nights in Jun 2019

10/10 Excellent

Inès

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top ! Super séjour et hôtel !
Top ! L'hôtel est propre, calme, avec la clim, assez moderne et l'équipe est super. Les filles de l'accueil sont disponibles 24/24 pour conseiller et nous avons même pu laisser nos valises pendant toute la journée et prendre une douche avant de prendre l'avion dans une chambre que la réception nous as laissé à disposition après notre check out ! Il y a un agent de sécurité toute la nuit mais les environs sont très safe. Nous avons passé un super séjour entre amies (+ la piscine après la plage c'est toujours agréable). Point plus négatif : Pas de wifi dans les chambres, et petit dej pas terrible.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Piscine superbe, très belles chambres et personnel très sympathique
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
ottima struttura tranne la colazione pessima per noi occidentali
Stayed 10 nights in Jan 2019

8/10 Good

Camilo ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
Lindo Hotel, lejos del bullicio del centro, tiene transporte y las instalaciones son muy bonitas
Stayed 4 nights in Jan 2019

10/10 Excellent

Nathalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Izidoro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom custo beneficio, limpo e com bom cafe
Hotel muito limpo, com bom cafe da manha e atendentes muito atenciosos
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
La recepcionista fue lo mejor de nuestra estadía, una atención incomparable igualmente todo el equipo de trasporte.
Stayed 4 nights in Sep 2018

8/10 Good

Cybelle

Liked: Cleanliness, property conditions & facilities, room comfort
A pousada é nova, cama ótima, área comum muito boa. Tudo novinho, piscina maravilhosa, para ficar melhor precisava água quente no chuveiro, banho frio não era nada agradável. Agora o atendimento é péssimo e a comida, café da manhã eram horríveis. Tinha somente uma funcionaria querida e que sorria, o restante de muita má vontade.
Stayed 5 nights in Aug 2018
Response from service to the client on 18 Aug,2018
Caro Cybelle Agradecemos por ter escolhido o hotel bela ilha como o hotel para passar as suas férias na bela ilha de San Andres, assim como nós obrigado por seus comentários sobre os nossos quartos e facilidades que foram especialmente projetados para o conforto dos nossos clientes; sobre os comentários nos faz água vai realizar uma auditoria sobre o que aconteceu no seu caso, porque temos este serviço habilitado e ter recebido nenhum relatório de danos, nossos funcionários não entendem o que aconteceu porque se algo que eles valorizam os nossos hóspedes é de alta qualidade de sua atenção, por essa razão, passaremos sua preocupação para o departamento de talento humano para revisar seu caso em particular e sobre a comida que passaremos para o nosso chef para nos dizer o que poderia ter acontecido; todo o nosso trabalho pessoal em uma equipe forte criação de sinergias positivas para proporcionar a melhor experiência para os nossos hóspedes durante sua estada apreciar as suas preocupações e vamos continuar a trabalhar para melhorar dia a dia

6/10 Okay

Marcos

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Muito limpo , porém o serviço de alimentação e péssimo! Café da manhã limitadissimo e não recomendo pegar o pacote com janta! Comida horrível e servida com muito má vontade!
Stayed 5 nights in Aug 2018
Response from service to the client on 16 Aug,2018
Apreciado Marcos Enviámos-lhe uma saudação de agradecimento pelos seus comentários, o que nos faz trabalhar para melhorar todos os dias todos os nossos serviços e também agradecemos por ter escolhido o hotel Isla Bonita como seu hotel para passar as suas férias. Em relação às suas preocupações, lamentamos não ter tido uma boa experiência com o nosso serviço de alimentação, tomaremos as medidas necessárias porque encontramos esta preocupação recorrente e, juntamente com o nosso chef, tomaremos as medidas adequadas para que isso não aconteça, também reveremos a atitude dos nossos funcionários antes de você, que são a nossa razão de ser.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel pero lejos del centro
En general me fue bien aunque los hoteles en la isla tienen muchas deficiencias, este en particular su ubicación no es la mejor al estar considerablemente lejos del centro. La habitación estuvo bien, la cama muy cómoda y la amabilidad de la mayoría del personal fue excelente, particularmente de Heather y Alexander, no tanto de Lina de recepción quien en una ocasión fue un poco ruda al negarme compartir un poco de agua de una jarra que tenía para ella sola.
Stayed 5 nights in Jul 2018
Response from servicio al cliente on 11 Aug,2018
Apreciado Roberto. agradecemos su visita a nuestro hermoso hotel Isla Bonita y el habernos permitido trabajar para usted y atenderlo; respecto de su inquietud sobre la distancia del hotel al centro de compras, esto está cubierto con nuestro servicio de traslado gratuito diario del hotel al centro y del centro hacia el hotel lo cual solo toma 18 minutos. para acceder a este servicio solo se debe reportar en recepción y se le informará de las salidas programadas; lamentamos lo sucedido con Lina nuestro departamento de talento humano tomara su inquietud con el ánimo de mejorar nuestra calidad y amabilidad en nuestros servicios

10/10 Excellent

Ana Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lina e Gordón
Adorei a estadia no hotel. Excelentes funcionários, Lina e Gordón foram bem receptivos e ajudaram a organizar uma comemoração de aniversário para minha filha, as crianças o adoraram pela atenção e carinho. Ficamos muito contentes.
Response from Reservas on 1 Mar,2018
Querido Huésped, Gracias por escoger nuestro Hotel para su estadía. Lo esperamos próximamente.

6/10 Okay

julie, Québec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel neuf qui nécessite quelques ajustements
Bel hôtel, neuf et propre, belle piscine, personnel très gentil, un peu éloigné du centre, mais très près de la belle plage de San Luis. Peu de restaurants dans le coin. Et le restaurant de l’hôtel (qui ne sert que le buffet le soir et le déjeuner) est moyen. Pas de séchoirs à cheveux et internet seulement dans le lobby.
Stayed 4 nights in Jan 2018
Response from Reservas on 25 Jan,2018
Querido Huésped. Agradecemos sus comentarios y tomamos sus comentarios para mejorar en nuestra labor. Cada día trabajando para mejorar.