Outdoor pool, pool umbrellas, pool loungers
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Reviews of Portobelo Plaza de las Americas

3.5 out of 5
Portobelo Plaza de las Americas
Avenida Las Americas 1A-101, San Andrés

Reviews

8.0

Very good

Rating 10 - Excellent. 96 out of 245 reviews" "
Rating 8 - Good. 83 out of 245 reviews" "
Rating 6 - Okay. 30 out of 245 reviews" "
Rating 4 - Poor. 20 out of 245 reviews" "
Rating 2 - Terrible. 16 out of 245 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel Ubal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Bea. on 6 May,2024
Gracias Daniel por sus comentarios. Esperamos tenerlo de regreso pronto!!

10/10 Excellent

Maritza, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, people really nice and helpful
Stayed 3 nights in Apr 2024
Response from Bea. on 18 Apr,2024
Gracias Maritza, fue un gusto tenerte con nosotros!!

8/10 Good

Francisco, Hyde Park

Travelled with group
Liked: Cleanliness, staff & service, amenities
No Warm or hot water in the sink, hot water took about 5-7 minutes to get warm. Bathroom could use more shelves to put shower essentials. Breakfast could start at 0700. Staff was very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Bea. on 6 May,2024
Buen Dia Francisco, tomaremos en cuenta sus observaciones, gracias por el tiempo dedicado a hacerlos. Esperamos tenerlo pronto de regreso en nuestro pequeño paraiso.

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Very friendly and efficient staff.
Stayed 4 nights in Jan 2024
Response from Beatriz Cruz. on 8 Feb,2024
Thank you very much for rating us, we hope to have you back soon in our sea of seven colors.

10/10 Excellent

William, MALIBU

Travelled with partner
Liked: Amenities
Stayed 4 nights in Jan 2024
Response from Bea. on 9 Feb,2024
Gracias por su calificación Sr William, nos alegra que su estadía haya sido placentera. Esperamos que regrese pronto!

8/10 Good

Ana Milena Yepes

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I did enjoy my stay at the hotel, but I found very inconvenient that the restaurant is only open during the day and doesn’t have the dinner option, very often the places outside are very crowded with big lines to get some food and the hotel should have the option to eat in the restaurant.
Stayed 4 nights in Dec 2023
Response from Bea. on 9 Feb,2024
Buen día Sra Ana Milena, gracias por su calificación, tomaremos en cuenta sus observaciones!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in San Andres
Overall a great experience here. Friendly staff, central location, great breakfast options, clean & nice rooms. Special shoutout to Señor David for making us feel extra welcome.
Stayed 2 nights in Jan 2024
Response from Beatriz Cruz. on 8 Feb,2024
Mr. Jaime, thank you for your comments, we are very happy that your stay met your expectations, cordial greetings to you and yours!

10/10 Excellent

Omaira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Beatriz Cruz. on 8 Feb,2024
Un cordial saludo Sra Omaira, gracias por su calificación. Esperamos que este 2024 este inundado de cosas buenas para Ud. y los suyos. Saludos cordiales de todo el staff!!

6/10 Okay

Victor, Trenton

Travelled with group
Liked: Staff & service, property conditions & facilities
Last minute booking and didnt have an issue. Staff assited us above and beyond. And the room was nice and clean.
Stayed 1 night in Aug 2023
Response from Beatriz Cruz. on 8 Feb,2024
Thank you for taking the time to rate us Mr. Victor, it was a pleasure having you with us!

6/10 Okay

Juan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

8/10 Good

DAVID

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff were friendly and helpful. Half of them were native islanders who could good English. Quiet and air conditioning good. Excellent buffet breakfast include with good variety.Negative were the limited pool hours, 10am - 7pm and closed on Tuesdays for limited "maintenance", which is ridiculous. Needs ice machines and drinking water dispensers, though not generally available in Colombia.
Stayed 14 nights in Jan 2023

2/10 Terrible

William

Stayed 3 nights in Jan 2023

4/10 Poor

Frederico

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Staff would knock on the door repeatedly waking us up to clean the room. No “do not disturb” sign available. Leaking bathroom and no toilet paper in receptions bathroom. A/C doesn’t work properly. Only good thing is the location.

6/10 Okay

Alvaro

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Cleaning poor did not clean the room one day no cleaning supplies in the bathroom
Stayed 5 nights in Nov 2022

2/10 Terrible

Mishael

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2022

8/10 Good

jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer than the Place Latam had chosen for me named Apartamento Altamar i spent one night thereit was a nightmare and had to move to Portobello Thanks God
Stayed 3 nights in Sep 2022

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of construction on property
Stayed 5 nights in Aug 2022

10/10 Excellent

Joshua

Stayed 1 night in Aug 2022

6/10 Okay

Laura F, Woodside

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel is very central to everythign with minimal walkig distance. AVOID the restaurant - it's breakfast selection is extremely lackluster and most of it's restaurant crew is often cranky and unfriendly. If it wasn't for the restaurant I would give this hotel 5 stars.
Stayed 5 nights in Jul 2022

10/10 Excellent

JENNIFER

Travelled with group
Liked: Staff & service
excellent service, clean, good food, near beach and restaurants
Stayed 4 nights in Jul 2022

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está muy bien situado el personal es muy amable , el desayuno está muy bueno en general todo fue muy bueno , volvería sin dudarlo
Stayed 5 nights in Jul 2022

8/10 Good

Rafael

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Well located and remodeled. Breakfast was awesome.
Stayed 3 nights in Jul 2022

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

2/10 Terrible

Daniela

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was not clean. Staff wont even greet you when arrive. Don't even try to ask questions, it bothers them. The concierge responded to me: "you and your questions"
Stayed 3 nights in Mar 2022

8/10 Good

Theodore

Liked: Cleanliness, staff & service
Nice location
Last minute choice as another hotel cancelled my booking. Nice convenient location. Not as upscale as i would have liked, but not bad.
Stayed 1 night in Jan 2022

4/10 Poor

Eduard, sugar land

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Eduard, sugar land

Stayed 4 nights in Jan 2022

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: New building, clean guest rooms, close to Spratt Bright Beach (5 minutes walking). Cons: Crowded on-site restaurant and their food is only okay, front desk staff were not very friendly.
Stayed 3 nights in Jan 2022

6/10 Okay

Yazeed

Liked: Cleanliness
Disliked: Property conditions & facilities
Good location, but outdated.
Stayed 1 night in Dec 2021

10/10 Excellent

Arnold

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

4/10 Poor

Estela

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The staff are very unfriendly and rude, they need to be trained in customer service, no even a welcome smile. Room size was ok and pretty good size. Bathroom has mold. Terrible breakfast.
Stayed 1 night in Nov 2021

4/10 Poor

Joshua

Disliked: Staff & service, room comfort
Stayed 3 nights in Nov 2021

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Portobello Plaza on You Tube
First room was very small with no window so per our request we were walked to another room that had a window looking at the pool. Great. So I thought. After the front desk person left I pulled back the sheets and I saw a few body hairs and definite urine dribble. I went downstairs and wanted new sheets. Within minutes a housekeeper came by and I had to argue with her that yes she made the bed but with the previous guest's sheets. They were eventually changed. I found a chunk of lipstick on the bathroom counter which I tried to wipe up with a few sheets of toilet paper (kleenex must be considered a luxury) which smeared it even more. If only I had packed my own cleaning supplies! The shower spicket was not good and the weight of my 3.4 oz bodywash made the soap shelf fall to the shower ground. And those certainly didn't look like my hairs in the shower drain, and my stay had just begun. The other hotel guests walking down the hall after midnight must have been clueless that the bottom of the door had a big gap so their voices carried into my sanctuary. I tried to convince myself that no critters would slither into my room, since I was on the 5th floor. The last straw was that one of the recessed lights over the bed flickered every 20 seconds ALL NIGHT LONG. I posted it on YouTube.180 flashes per hr for every hour that I stayed in bed. One of the worst night's sleep I have ever had! The next day they tried to appease me with a different room, but I had had enough of Portobelo
Stayed 2 nights in Nov 2021

8/10 Good

Ivonne, Corona

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was close to everything. Good breakfast and it was near the beach, which made it very convenient.
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
El hotel es bueno sin embargo no tiene
Stayed 3 nights in Oct 2021

2/10 Terrible

JAMES

Stayed 1 night in Oct 2021

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 2 nights in Oct 2021

4/10 Poor

Barry, Hoboken

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I just didn’t have a good stay and wound up moving hotels. For $150 usd I paid a night we were given a room with no windows. Really small. Check in process is so slow. It’s almost upsetting. Fee breakfast
Stayed 4 nights in Sep 2021

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👌
Goog
Stayed 2 nights in Sep 2021

2/10 Terrible

Mario

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Lo unico bueno que tiene es lo cerca que esta de la playa. El check in es un servicio muy muy lento los trabajadores se entretienen hablando entre ellos al pagar tenian problema con el datafono solicite hacer transferencia y no aceptaron me enviaron a la calle a sacar dinero en cajero luego de 40 min sacando plata cuando llegue nuevamente terminaron en entregarme la habitacion al dia sguiente llegue al hotel a las 4pm y la picsina estaba cerrada en recepcion nos dijeron que fue por la lluvia pero ya tenia casi 2 horas que habia dejado de llover estabamos varias personas a la espera que abrieran la picsina un trabajo le paracio mal que no abrieran y nos dijo que hiba a hablar con el gerente luego de 20 min bajo y dijo que no abririan la picsina uno de los guespedes pidio hablar con el gerente y no quizo atenderlo esa misma noche dali a comer llegue al hotel a media noche y perdi mi TAPABOCAS el hotel estaba cerrado solo estaba un trabajador en la recepcion q no me abrio la puerta me dijo q tenia q buscar un tapabocas mi esposa entro para buscar en la habitacion entiendo muy bien que por motivos de pandemia sea obligatorio pero cuando tu negocio no es vender un producto si no prestar un servicio para nada les cuesta tener una caja de tapabocas que solo cuesta 10 mil pesos y
Stayed 3 nights in Sep 2021

4/10 Poor

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff here are not the friendliest. We actually called to see if we could get a water delivered to our room and the desk said no and hung up on us. The wifi is pretty much nonexistent so hopefully you don't need to rely on that. Some of the food service staff were friendly and took good care of us but the that’s about it. Overall I would recommend staying elsewhere.
Stayed 2 nights in Sep 2021

2/10 Terrible

DANIEL A

Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Great place close to the beach and attractions Small rooms, but everything you need
Stayed 2 nights in Sep 2021

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

William

Stayed 1 night in Aug 2021

10/10 Excellent

Victor M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Im like all abaut the service and attention
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent customer service, close to everything definitely recommended
Stayed 3 nights in Jul 2021

4/10 Poor

John

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Not the best choice
Wrist band hotel No visitors (don’t plan to meet new friends) 3 pm check in start (60 minutes wait) 4 pm in room Unhappy staff Don’t pay more than $70USD per night Line at breakfast takes 30 min opens at 7:30am Slow lazy staff Pictures make it look special but it’s not $150 fine if you clog a toilet A hotel of rules for guests over performance to guest experience Bathroom smells of cat pee
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place. It is really nice. The staff is very friendly and helpful. It is a clean hotel. The room was comfortable, clean, with AC and silent.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and location excellent Food great
Stayed 5 nights in Jul 2021