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Reviews of Club Wyndham Harbour Lights

3.5 out of 5
Club Wyndham Harbour Lights
911 5th Ave, San Diego, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 91 out of 172 reviews" "
Rating 8 - Good. 50 out of 172 reviews" "
Rating 6 - Okay. 19 out of 172 reviews" "
Rating 4 - Poor. 7 out of 172 reviews" "
Rating 2 - Terrible. 5 out of 172 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal from the very beginning til the end. Everyone was very helpful and super sweet.
Stayed 3 nights in May 2024

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you like the bars and restaurants of the GasLamp area. It can be quite loud at night especially on Friday and Saturday.
Stayed 5 nights in Jan 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Amenities
Excellent central location. Staff was great and hotel was very well maintained. Room was spacious and had great amenities. Would recommend.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience! I’m BIG on customer service and they nailed it! Prior to arrival I received a text confirming details of my stay. They have a VIP chalk board for guests with your name that makes you feel special. Harmony checked me in and was fantastic. She was patient, kind and knowledgeable. I was able to check in early from a long flight and prepare for the conference I was attending at the convention center. A plethora of local restaurants to choose from. Homeless are around but unavoidable. Felt safe with key card access to the hotel. My room was clean and quiet, it had a kitchenette area that was a plus. Will definitely return next time I’m in San Diego.
Stayed 3 nights in Jan 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Ian

Stayed 3 nights in Jan 2024

10/10 Excellent

Mirna, oakland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel definitely coming back again to book!
Stayed 2 nights in Jan 2024

10/10 Excellent

MARY

Stayed 3 nights in Jan 2024

2/10 Terrible

Bret

Stayed 4 nights in Dec 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, great valet service, concierge was helpful, very walkable area!
Stayed 2 nights in Nov 2023

10/10 Excellent

Ziley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central location
Stayed 2 nights in Oct 2023

4/10 Poor

francisco j

Stayed 4 nights in Sep 2023

4/10 Poor

Catherine

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in was fine but then when all we wanted was to settle in after a very long trip, we were subjected to a hard sales pitch to schedule our attendance at a 90 minute Wyndham properties presentation. This was unexpected and not appreciated. The app used by the valet service didn’t work so we spent quite a bit of time trying to confirm that our car was actually there. The hotel and valet staff were helpful but could not send us a message with the link to retrieve our car. The room was large, attractive and comfortable but the window seal was broken so we could hear every conversation on the sidewalk below it.
Stayed 3 nights in May 2023

10/10 Excellent

Jodi

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious rooms. Quiet despite being in gaslamp district. Overall very helpful and kind staff.
Stayed 7 nights in Apr 2023

8/10 Good

Dehl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful, room was great, staff were fantastic, however ensure you use the ear plugs every night!! The windows are paper thin and the street it faces is extremely busy with bars, restaurants and homeless people. It is a great location, just be prepared.
Stayed 2 nights in Feb 2022

10/10 Excellent

Lavin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A continental breakfast service would have been nice. But due to covid,,,it's understandable why it wasn't currently available.
Stayed 3 nights in Feb 2022

10/10 Excellent

Mir, Glen Ellyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the only seedy block in the gaslamp quarter...surrounded by tattoo parlors, liquor stores, and pawn shops...lots of homeless gathering at night. Can hear all the street noise all night, esp on lower floors. Once inside, facility is great.
Stayed 4 nights in Aug 2021

10/10 Excellent

Damien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Star Customer service!
Had a mixup with her room. Rachel the general manager was one of the best customer service managers that Have meet. She was understanding and went over and beyond. Her staff was also very courteous and friendly. Highly recommend this Hotel.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit noisy at night but understandable considering we are right in downtown. Service was good, bed was comfortable. Hot water in the pipes came quickly. The kitchenette was cute and had what was needed.
Stayed 2 nights in May 2021

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and professional
Very nice and clean. Service staff very professional
Stayed 3 nights in Feb 2021

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was very nice. Same with the staff (very friendly). Unfortunately, there were very loud and rowdy people who for whatever reason hung out in front of the hotel until 2:00am in the morning on both nights. On the second night a huge fight broke out right underneath our room involving several people. The hotel security did absolutely nothing about it. It's for this reason that I will never stay at this hotel again.
Stayed 3 nights in Feb 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Katerina, New York, NY

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a picky client, but it was very nice stay in the heart of the city, right in center of party. Clean, spacious rooms, nice bathroom and kitchenette, everything is pleasant and equipped. Cons: 5th ave is super noisy at night, no daily room service, no Nespresso on site. Pros: valet fee waived if you attend 1.5 hr lecture at breakfast, nice internet speed included, pastry in foyer in morning, discount given for breakfast at Cafe21 which is absolutely delicious!!! Overall: highly recommended
Stayed 5 nights in Sep 2019

8/10 Good

Yu-Te

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel like in my home but a Suggest at least a room service each 2-3 days and not 4days as established.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I just loved that it suited our purpose for just my husband and Iand a beautiful family wedding
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good nice staff. Rooms where well equipped. Great gym.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2018

10/10 Excellent

jill d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

10/10 Excellent

TANYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location, easy to walk everywhere. Renovations currently happening but we were heading off before 9 anyway so it didn't affect our stay. Front desk staff were very friendly and helpful.
Stayed 2 nights in Oct 2018

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of the sales pitch
The hotel's top two floors were under construction which created early morning noise if you were trying to sleep in. Also this is a vacation club hotel so expect to be hassled for a free breakfast meeting upon your arrival. The rooms are newly renovated and very clean.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2018

10/10 Excellent

BelindaOng, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the fact that they had many restaurants and places to walk around
Stayed 2 nights in Aug 2018

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Weekend!!
Girls weekend. Hotel is great. Having the kitchen in the room was a huge time and money saver. The only drawback is the area of the Gaslamp that the hotel is located has become very sketchy. Lots of homeless all over the sidewalk and police sirens all night long.
Stayed 3 nights in Aug 2018

8/10 Good

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Marina, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jean and Heather were amazing at the front desk and concierge staff were superb :) Definitely recommend this place
Stayed 8 nights in Jul 2018

10/10 Excellent

larry, visalia ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Gas lamp
Clean rooms, great location . Staff was helpful, we got to town early but they held our bags and even had them in our rooms when we checked in ...tje did talk about their time shares but were never pushy, a quick no thanks was all that was needed
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay with good view
staff was very friendly, complementary muffins and lemonade were a nice touch. the room was beautiful and spacious, though a little dim lighting. i enjoyed the rounded window view which was of the downtown street. not fond of paying for valet parking.
Stayed 1 night in Jun 2018

8/10 Good

Ma. Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, room comfort
Great Location but Questionable Service
Overall, loved the location and room was good quality. In my opinion, the staff was a little too aggressive regarding sales presentation. We were never offered a refresh of key items such as towels, linen, tissues etc... We found that to be unusual.
Stayed 4 nights in May 2018

10/10 Excellent

Keyla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
good location in san diego downtown, but not quite good service. plus the room is not quite equipped.
Stayed 1 night in May 2018