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Reviews of Alpine Inn And Suites

2 out of 5
Alpine Inn And Suites
560 Carter St, San Francisco, CA

Reviews

7.4

Good

Rating 10 - Excellent. 351 out of 1001 reviews" "
Rating 8 - Good. 267 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 96 out of 1001 reviews" "
Rating 2 - Terrible. 124 out of 1001 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lawrence, San Francisco is

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
81
Stayed 1 night in Mar 2024

4/10 Poor

athena

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Didn't like it
Stayed 1 night in May 2024

10/10 Excellent

Lita, Daly City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Ronan

Liked: Staff & service
Stayed 3 nights in May 2024

2/10 Terrible

Gage

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Jesus Antonio, Vallejo

Travelled with group
Disliked: Staff & service, amenities
I booked thru Expedia and when we got to the property we were told that we pass the window of accommodating online reservations and we need to rebook a room thru the property's website - which we did coz we were tired and don't want to go anywhere. We ended having to pay twice and to this day Expedia hasn't refunded us.
Stayed 1 night in Jan 2024

8/10 Good

Corrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Cow Palace.
Stayed 1 night in May 2024

6/10 Okay

Judith

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Nice parking space
Stayed 1 night in Apr 2024

2/10 Terrible

Robert

Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Only problem was the fridge started leaking
Stayed 1 night in Apr 2024
Response from Vipul Kumar on 25 Apr,2024
We apologize for the inconvenience caused. We are working on it already. But, we are happy that you had a wonderful stay. We hope you consider us again in future.

8/10 Good

Yan tung

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Inside room is super cold and the room with the heater is so noisy. The cleanness is ok.
Stayed 1 night in Apr 2024

4/10 Poor

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Tv didn't work
Stayed 1 night in Apr 2024

10/10 Excellent

Dorothea

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is heaven.
Stayed 1 night in Apr 2024
Response from Vipul Kumar on 25 Apr,2024
We are happy that you had a wonderful stay. We hope you consider us again in future.

10/10 Excellent

Emely

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this place for the cow palace we walked there and back with no troubles. The only thing was that the key card was not working, but the manager there was alone and unlocking all the rooms by himself for anyone which I applaud. Poor guy was very stressed but still managed to be very nice and patient with everybody. I hope they get that key card situation figured out. We also checked in and out very easily!
Stayed 1 night in Mar 2024
Response from Vipul Kumar on 25 Apr,2024
We are happy that you had a wonderful stay. We hope you consider us again in future.

10/10 Excellent

Claudio, San Francisco

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Vipul Kumar on 25 Apr,2024
We are happy that you had a wonderful stay. We hope you consider us again in future.

6/10 Okay

Kevin

Liked: Cleanliness
Asked for towels didn’t get any till hours later
Stayed 2 nights in Mar 2024

2/10 Terrible

Cheenue

Disliked: Staff & service, property conditions & facilities
Didn’t give me keys and neighbors were so loud. Kept me up until 4am so I just decided to leave.

2/10 Terrible

Doris

I never got a chance to stay because I reserved a room at 11pm and didn’t get there till 1am and no one never answered for me to check in.
Stayed 1 night in Mar 2024
Response from Vipul Kumar on 25 Apr,2024
We apologize for the inconvenience, and i have gone ahead and processed the refund for the stay. I hope you consider staying with us in future.

10/10 Excellent

Christopher

Stayed 1 night in Mar 2024
Response from Vipul Kumar on 25 Apr,2024
We are happy that you had a wonderful stay. We hope you consider us again in future.

6/10 Okay

Eustacio

Travelled with family
Have hard time checking-in cause there was no Lve receptionist to assist us, only virtual assistant that we can not understand each other because the Audio was very poor. The virtual assistant made an error on our check-out date which was March 9, instead of March 10.But when we checked out on March 9, we were told by the receptionist named Vipul, that our check out date was Mar 10 and not Mar 9. But I told the receptionist to cancel Mar 10 for I was able to arrange with my girlfriend already if my guests can sleep with us on Mar 9 which she agreed.The receptionist told me that I have to call Expedia and tell Expedia that my guests only sleep for one night on Mar 8 only, so that Alpine can refund me thru Expedia the other night. Attached herewith is the receipt when we check-in for your perusal and review.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennie

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Fernando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Yed
Stayed 1 night in Feb 2024
Response from Vipul on 5 Mar,2024
We apprieciate your feedback. We look forward to having you again.

6/10 Okay

??

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Was okay overall, but had difficulty checking out. There was no one in the front and no one answered the phone.
Stayed 2 nights in Feb 2024
Response from Vipul on 5 Mar,2024
We apologize for the inconvinience caused, but we have Kiosk to help our customers check-out in the morning. Regardless, we apologize for the inconvinience and look forward to having you in future.

10/10 Excellent

Claudio, San Francisco

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alpine Inn on 3 Mar,2024
Hello! Thank you for taking time to review your stay. We are glad to hear that your visit surpassed expectation and greatly appreciate your feedback. We look forward to having you again very soon. Have a great day!

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-out time is 11 o’clock but housekeeping came in my room at 10. That really could’ve been a bad thing to walk into
Stayed 1 night in Feb 2024
Response from Alpine Inn on 2 Mar,2024
Hello,First of all , so sorry for the Inconvienced We will be bringing it up to the Management. We are more and happy to assist you againThank you

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alpine Inn on 24 Feb,2024
Hello,Thank you for your Comnent. We are more happy to assist you on your next Visit. Please come again.Thank you.

8/10 Good

Robin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptionist and all staff members are very kind to help you and very cooperative.
Stayed 1 night in Feb 2024
Response from Alpine Inn on 22 Feb,2024
Hello,Thank you for your Comment, We are more happy to have you again, Please come again.Thank you.

2/10 Terrible

Carmen

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The roof leaked and the bathroom window did not lock.
Stayed 2 nights in Feb 2024
Response from SiaaT on 19 Feb,2024
Dear Camen,We are sorry that we have failed to live up to your expectation. We will keep up our efforts so that you wii be satisfied with our service.Thank you for your feedback. We really appreciated it.

8/10 Good

Rhoda Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its clean and cleaning staff are friendly
Stayed 4 nights in Feb 2024
Response from SiaaT on 19 Feb,2024
Dear Rhoda Alma,Thank you for your kind feedback. We really appreciated it. See you again.

8/10 Good

A.

Business traveller
Liked: Cleanliness, staff & service
It’s a very great choice if you’re just staying near the airport for one to two nights. The price is very reasonable. But if you’re traveling, it’s not anything luxury. The air conditioning is broken in my room. I spent a very cold late night in room 102. I don’t know how other rooms’ air conditioners, but mine is not working. They say they’re going to repair it, I believe they would! Other than that, the bed is clean, everything is clean, the water is good, very warm.
Stayed 1 night in Feb 2024
Response from Alpine Inn on 15 Feb,2024
Thank you for giving us the opportunity to host you. We apologize that you had problems with the room. Rest assured, our team is already addressing the issues. Looking forward to hosting you in the future.

10/10 Excellent

Ruben

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from SiaaT on 19 Feb,2024
Dear Ruben,Thank you for your Kind feedback. We really appreciated it. See you again.

8/10 Good

Robin

Stayed 2 nights in Feb 2024
Response from Alpine Inn on 13 Feb,2024
Hello, We apologized for the Inconveience We will bring it up to the Management. So sorry, hopefully your next visit will be much better and satisfied. Thank you.

4/10 Poor

Michael

Stayed 1 night in Feb 2024
Response from Alpine Inn on 12 Feb,2024
Hi ,Apologized for the Inconvencience ,We will bring it up to the Management. We will be more happy to assist you on your next visit.Thank you

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jan 2024
Response from SiaaT on 12 Feb,2024
Dear Femando,Thank you for your feedback. We appreciated it . See you again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean
Stayed 1 night in Feb 2024
Response from SiaaT on 11 Feb,2024
Dear Mr David,Thank you for your kind feedback. We really appreciated. See you again

6/10 Okay

Sophie

Stayed 2 nights in Feb 2024

8/10 Good

Jesus Antonio

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were surprised to be informed that check-ins from online booking ends at 10pm. Alpine Inn will make a new reservation in their website and declare a No-Show in the Expedia reservation. I am still waiting if Expedia will refund us.
Stayed 1 night in Feb 2024
Response from Alpine Inn on 9 Feb,2024
Dear guest, Thank you for taking time to review your stay. We are sorry to hear that you were surprised about the check-in time. This policy is clearly listed on all booking sites which we list through, as well as in the email confirmation you receieved after booking. We recommend calling Expedia to request the refund. We look forward to seeing you again soon. Best wishes

4/10 Poor

Jacob

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
Bad wifi and no one there could help me. Came to the front office several times and it was locked or no one was there. Hidden fees all over the place, $100 to get the room I booked because it was a king? 10 a day to park?
Stayed 5 nights in Jan 2024
Response from Alpine Inn on 7 Feb,2024
Hello,Apologized for the inconvenience due to your staying with So sorry but We will bring it up to the Management . Please come again We will be more and happy to assist you again. Thank you.

8/10 Good

Randall

Disliked: Staff & service, amenities
Nice place to stay. They charge for parking even though it's not stated on website. They have you do a virtual check in with no person available. Hard to hear him and they could not hear me. No privacy while checking in with your PII.
Stayed 1 night in Feb 2024
Response from SiaaT on 6 Feb,2024
Dear Viewer,Thank you for your kind feedback. We are greatly appreciated. See you again.

8/10 Good

Patricia

Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Overall good stay, location is secluded and safe. Although, the customer service from one worker was not great. He was very rude.
Stayed 1 night in Jan 2024
Response from Siaa on 12 Feb,2024
Dear Anonymous,I apologies for the unpleasant experience you had with our company. We strive to provide a positive experience for all of our customers. Thank you for your feedback . We appreciated and see you again

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & Comfortable Stay
I had to extend my stay in San Francisco by one night and needed somewhere somewhat close to San Francisco State University. I was not in need of more luxurious accomodations, just a bed, bathroom, & a place for my bicycle inside the room. I chose not to drive to dinner and walked (~1 mile total) instead, right past the Cow Palace! There's not much for food options but Papa Ray's Pizza was my choice. Do not underestimate the driveway's hill when walking or maneuvering your car. The parking was a bit tight, your car MUST fit inside the space & not impede other guest vehicles or your car could get towed. Regular cars are charged $10 for parking on top of room charge. They have other parking spots for larger vehicles, but mine was immediately outside my room. Didn't try the "breakfast" since I left at 6:30 am & had a long drive back to L.A. The place reminded me of a Route 66 motel, but with room updates. Card entry keys, 24 hour front desk, decent plumbing, but kinda small & dark shower stall. I was not expecting The Ritz & was not disappointed. I would stay there again, but I don't ask for chocolates on the pillow from my hotels.
Stayed 1 night in Jan 2024
Response from Alpine Inn on 3 Feb,2024
Hello, Thank you for your coment, We will bring it up to the Management . Apologised for any inconvenience. We are more and happy to assist on your next visit with us.Thank you

4/10 Poor

Claudia, South San Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad customer services from desk and room it was dirty bed
Stayed 2 nights in Jan 2024
Response from Alpine Inn on 3 Feb,2024
Hello,,We apologised for your staying with us and your Coment.We will bring it up to the Management. So sorry for the Inconvenience. We are more and happy to have assist you on your next visit with us. Thank you.

8/10 Good

Mike

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Siaa T on 4 Feb,2024
Dear Viewer,Thank you for your kind feedback. We really appreciated. See you again.

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Love the place rooms are huge and the service is excellent
Stayed 1 night in Jan 2024
Response from Siaa T on 2 Feb,2024
Dear Viewer,Thank you for you kind feeback We really appreciated. see you again.

8/10 Good

Surjeet

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2024
Response from SiaaT on 4 Feb,2024
Dear ViewerThank you for your kind feedback. We really appreciated. See you again.

6/10 Okay

harvinder

Travelled with family
Liked: Staff & service
Smoking smells from the rooms.
Stayed 1 night in Jan 2024
Response from Siaa on 2 Feb,2024
Dear ViewerThank you for your Kind feedback. We really appreciated . See you again

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
It is amazing for your money they have private rooms clean and spacious!!!
Stayed 1 night in Jan 2024
Response from Siaa T on 28 Jan,2024
Dear Viewer,Thank you for your kind feedback we really appreciated. See you again.

4/10 Poor

dwayne

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never go back again. If you are families don’t go here at all.
Stayed 1 night in Jan 2024
Response from Alpine Inn on 27 Jan,2024
First of all, We apologized regarding the Inconvenience during your staying with us. We will bring it up to the Manegement, We are more and happy to have you again,hopefully everything will be okay. Once again so sorry for the Inconvenience.

4/10 Poor

Yun Jia

Disliked: Cleanliness, staff & service
Debris on floor and bed, very noisy heater, unpleasant check in, and loiterers on property
Stayed 2 nights in Jan 2024
Response from Siaa on 12 Feb,2024
Dear Yun Jis ,I expressed my sincerest aplogies for the unpleasant experience you had with our company..I want to ensure you that we take customer satisfaction very seriously and we are committed to provide the best possible service to all our customers. Thank you for you feedback. We really appreciated. See you again.