All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello,we just got only 2 rating from you, look like something was not up to your expectation. I would appreciate if you will share the reasons so that we can work upon it and make sure that your future stay will be as per your expectation.
8/10 Good
Joshua
7 May,2024
Liked: Cleanliness, staff & service
Decent hotel, nice room… a little squidgy around the edges, but overall comfortable! Staff was lovely.
Joshua
Stayed 1 night in May 2024
Response from Tushar Pandya on 7 May,2024
Thank you for the Positive Score review of your stay at Hotel 1550. Our great location is minutes from the airport and other popular attractions. We are glad that you had a pleasant stay. We would love to host you again next time your travels bring you back to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Very friendly staffs, 24 hrs soft-drink provided for free, good location, free shuttle bus going to airport; a bit noisy at night as airplanes passing by.
Shaohui
Stayed 1 night in Apr 2024
Response from Customer Care Team on 24 Apr,2024
Dear guest, Thank you for taking the time to share your feedback with us! We're glad to hear that you found our staff friendly, enjoyed the complimentary soft drinks, and appreciated our convenient location and free shuttle service to the airport. We apologize for any noise disturbances caused by airplanes passing by at night. We understand how important a good night's rest is for our guests and we will look into ways to minimize the noise in the future to ensure a more peaceful stay for you and our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you for staying with us at Hotel 1550 - SFO Airport!Warm regards,Guest Experience TeamHotel 1550
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
10/10 Excellent
Christopher
18 Apr,2024
Christopher
Stayed 1 night in Apr 2024
Response from Customer Care Team on 8 May,2024
Christopher - Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Warm regards,Guest Experience TeamHotel 1550
Although you can hear plane sounds it did not disrupt our sleep. Room clean, comfortable, quiet heating, nice TV, great towels. Refrigerator did not work. Lots of places to eat nearby or you can call to deliver. Wine and beer available in hotel. Nice breakfast.
Dara
Stayed 1 night in Apr 2024
Response from Tushar Pandya on 17 Apr,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
10/10 Excellent
Jeanliz
Travelled with family, Travelled with family and small children
Staff were very helpful and attentive. Rooms were clean and comfortable.
Jeanliz
Stayed 1 night in Apr 2024
Response from Tushar Pandya on 4 Apr,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Great breakfast options, excellent service. Clean space, nice lighting, good direct tv show options.
Rashid
Stayed 1 night in Mar 2024
Response from Tushar Pandya on 2 Apr,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Called night receptionist at 0030 past midnight to ask if I could book the room via Expedia as I had missed my international flight and needed to sleep. He said yes he had availability but book after midnight, which I did. Took $48 Uber to hotel 0045 am and he refused to give me the room until checkin at 3 pm. I am a 70 yr old lady and they took my funds which was non refundable and expected me to return that afternoon. But he offered a” more expensive “ room immediately if I paid more money. PLEASE BEWARE AS THEY PULL STUNTS LIKE THIS AND STEAL YOUR MONEY. Expedia was a non refundable transaction. Remember, I called after midnight and asked to pay the overnight rate, but would only have the room till 11-12 noon. He said yes use Expedia and then left me high and dry at 1:30 in the morning. Shocking customer service.
Jillian
Response from Tushar Pandya on 23 Mar,2024
Hello Madam, I humbly request you to not to narrate wrong story. The fact is you called after midnight to check availability of room. My front desk person specifically told you that he has only 1 X suit room available and he quoted you the rate, then you said that you are getting better rate online and FD said that if you are getting better rate for said date then it's your wish. You arrived after midnight with wrong date booking (instead of 3/20 ,you booked online for 3/21) which was not our mistake though we offered you the help of charging the difference (regular room to suit) and give you the only suit room available. You did not agreed to it and was asking for refund, though it was non-refundable booking we refunded the charges and gave you the print proof of refund.
10/10 Excellent
Justin
Travelled with family
19 Mar,2024
Liked: Cleanliness, amenities
Good location and proximity to the airport
Justin
Stayed 1 night in Mar 2024
Response from Tushar Pandya on 20 Mar,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Excellent property. After 7a there will be some outdoor noise from street traffic and trash pick ups.
Patrick
Stayed 1 night in Mar 2024
Response from Tushar Pandya on 19 Mar,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you for the Positive Score review of your stay at Hotel 1550. Our great location is minutes from the airport and other popular attractions. We are glad that you had a pleasant stay. We would love to host you again next time your travels bring you back to San Bruno.Best Regards,
10/10 Excellent
Silvina
4 Mar,2024
Front desk helped me very well and the shuttle to the airport was very helpful
Silvina
Stayed 2 nights in Mar 2024
Response from Tushar Pandya on 5 Mar,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you for the Positive Score review of your stay at Hotel 1550. Our great location is minutes from the airport and other popular attractions. We are glad that you had a pleasant stay. We would love to host you again next time your travels bring you back to San Bruno.Best Regards,
Perfect place for an early flight. Clean, comfortable and efficient.
Angelo
Stayed 1 night in Feb 2024
Response from Tushar Pandya on 29 Feb,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Dear Elsie, Thank you so much for taking the time to rate your recent stay at Hotel 1550. We are pleased to know you had a positive overall experience at our airport hotel, and it's great to read that our proximity to SFO suited you. If there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your complete satisfaction is our ultimate goal, and we'd love to exceed your expectations on a future visit. We look forward to welcoming you back soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Warm regards,Guest Experience TeamHotel 1550
Very nice boutique style hotel. Staff was super friends and accommodating. Rooms were spacious and clean.
Patrick
Stayed 1 night in Feb 2024
Response from Tushar Pandya on 26 Feb,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Little noisy with the el Camino so close but nice hotel and nice staff
Monica
Response from Tushar Pandya on 25 Feb,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
10/10 Excellent
FERHAN, ASHBURN
22 Feb,2024
FERHAN
Stayed 1 night in Feb 2024
Response from Customer Care Team on 20 Mar,2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
Thank you for the 5 out of 5 rating, Matthew - it's greatly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. We appreciate you choosing Hotel 1550 for your accommodation on this trip and look forward to welcoming you back soon for another positive experience. Enjoy your travels, and thank you for staying with us on this journey!Warm regards,Guest Experience TeamHotel 1550
Friendly staff and great location. Room was clean and it was a nice surprise to find not just a mini fridge but also a microwave.
Cecille
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb,2024
Dear Cecille, We are always pleased to receive feedback from our guests in relation to their stays at Hotel 1550, and we are delighted with your rating and comments - thank you very much. We are glad that you found the room clean and the staff friendly, and it's great to know that you appreciated our convenient location and the availability of a mini fridge and microwave in your room. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we can't wait to have you back soon so we can share another 5-star experience with you. Enjoy your travels, and thank you for choosing us!Warm regards,Guest Experience TeamHotel 1550
Well run, clean, friendly staff, spacious rooms, and perfect for a layover. Shuttle to the airport and good breakfast (omelette/toast/oatmeal/coffee/juice/hot chocolate/cereal). Great value for price.
Anne Sophie
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb,2024
Thank you for the glowing review, Anne! We are thrilled to hear that our accommodation offered you great value for price - this is exactly the kind of feedback we strive to hear from our guests! We are so glad you appreciated our clean and well-maintained facilities, spacious rooms, and friendly staff, and it's a pleasure to read that our breakfast offering and airport shuttle service were to your satisfaction. We also hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to have you back at Hotel 1550 for another 5-star experience. Enjoy your travels, and thank you for choosing us!Warm regards,Guest Experience TeamHotel 1550
The hotel was clean and quiet, the shuttle to the airport was fast and efficient. We were very pleased with this hotel.
Jamie
Stayed 1 night in Feb 2024
Response from Tushar Pandya on 8 Feb,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
10/10 Excellent
Bethany
Travelled with family
5 Feb,2024
The staff was professional and friendly. They even prepared a bag with snacks since we left too early for breakfast!
There was mold in the shower. Otherwise it seemed clean.
Bethany
Stayed 1 night in Feb 2024
Response from Tushar Pandya on 5 Feb,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
10/10 Excellent
Catherine
4 Feb,2024
Catherine
Stayed 1 night in Feb 2024
Response from Tushar Pandya on 5 Feb,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
10/10 Excellent
Linda
Travelled with partner
30 Jan,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel 1550 is trying. It’s a cute building and the staff is superior. The inside is modern but shabby. The free shuttle to and from the airport is great.
Linda
Stayed 1 night in Jan 2024
Response from Tushar Pandya on 30 Jan,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Everything I needed was available. Hotel was clean. Simple basics for a comfortable, safe overnight stay. Staff friendly and helpful. Nice breakfast.
Verified traveller
Stayed 1 night in Jan 2024
Response from Tushar Pandya on 29 Jan,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
My stay at this hospital is always amazing. The staff are very nice and friendly. The rooms are nice and clean. The Breakfast is a winner. Only thing is the cable Direct TV skips and buffers while watching a movie. Other than that everything else is great. I do recommend this Hotel to others!!!!
Rona
Stayed 2 nights in Jan 2024
Response from Tushar Pandya on 27 Jan,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
8/10 Good
Robert
18 Jan,2024
Robert
Stayed 1 night in Jan 2024
Response from Tushar Pandya on 8 Feb,2024
Thank you for the Positive Score review of your stay at Hotel 1550. Our great location is minutes from the airport and other popular attractions. We are glad that you had a pleasant stay. We would love to host you again next time your travels bring you back to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
10/10 Excellent
Marie G
16 Jan,2024
Marie G
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan,2024
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team
I tried to shower in the morning, but there was no warm water. I waited for over an hour, but ended up leaving without being able to shower. Moreover, the hotel manager was unfriendly.
Jung
Stayed 1 night in Jan 2024
Response from Tushar Pandya on 16 Jan,2024
Hello,We are very sorry to hear that you had such a poor experience during your recent stay at our hotel. This is not the type of experience we want for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. There was unexpected problem in boiler and due to that hot water was not coming, though it was fixed in the afternoon.Again, it's deeply regrettable that your experience with us was less than ideal, and we hope to have another opportunity to serve you better and share a more positive experience with you. Thank you for your business and your feedback. We appreciate both
10/10 Excellent
Christina
15 Jan,2024
Christina
Stayed 1 night in Jan 2024
Response from Tushar Pandya on 16 Jan,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
8/10 Good
Arthor
Business traveller
11 Jan,2024
Liked: Cleanliness, staff & service, room comfort
1550 Hotel stay
No hot water for showering and bathrooms need upgrading. Clean breakfast area and good coffee
Arthor
Stayed 1 night in Jan 2024
Response from Tushar Pandya on 12 Jan,2024
We are so sorry for hot water issue during your stay, there was a problem with boiler and problem was fixed later in the day. So sorry for the inconvenience.Thank you for the Positive Score review of your stay at Hotel 1550.We would love to host you again next time your travels bring you back to San Bruno.Best Regards,
I was tired and ready to spread out when I arrived. I was greeted with a friendly face and offered a complimentary glass of wine ( or bottled water). I gratefully accepted the wine and had a nice nightcap before falling into bed!
Although the hotel is on a busy street, the windows kept most of the noise to a quiet hum. The bed was very comfortable and I slept like a log!
Prindle
Stayed 1 night in Jan 2024
Response from Tushar Pandya on 11 Jan,2024
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
The sheets had drop stains on them and they had the appearance of blood , could’ve been ketchup but wasn’t taking any chance . This ruined the ability to relax even though they changed them out .
Sean
Stayed 1 night in Jan 2024
Response from Tushar Pandya on 10 Jan,2024
We are very sorry to hear that you had such a poor experience during your recent stay at our hotel. This is not the type of experience we want for our guests, and we sincerely apologize for any failure in delivering on our commitment to provide you with a clean, comfortable, and pleasant place to stay. Your comfort and satisfaction are important to us, so we'll be sure to discuss your feedback with our housekeeping team. It's deeply regrettable that your experience with us was less than ideal, and we hope to have another opportunity to serve you better and share a more positive experience with you. Thank you for your business and your feedback. We appreciate both
8/10 Good
Rick
4 Jan,2024
Rick
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan,2024
Dear Rick, Thank you for choosing Hotel 1550 and taking the time to review your recent stay with us. We appreciate your business and feedback and are pleased to learn you had a positive overall experience at our hotel. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next stay. Have a safe trip & Happy New Year! Warm regards,Guest Experience TeamHotel 1550
This was my third time staying here and I’ve been satisfied every time. The staff is wonderful, rooms are always clean, beds are comfortable, and location is great. List goes on. I have nothing but good things to say about this hotel. I’m beyond appreciative
Priscilla
Stayed 1 night in Dec 2023
Response from Tushar Pandya on 21 Dec,2023
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you for the Positive Score review of your stay at Hotel 1550. Our great location is minutes from the airport and other popular attractions. We are glad that you had a pleasant stay. We would love to host you again next time your travels bring you back to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
10/10 Excellent
Carol
16 Dec,2023
Liked: Cleanliness
Carol
Stayed 1 night in Dec 2023
Response from Tushar Pandya on 17 Dec,2023
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,
Thank you so much for the PERFECT SCORE review! We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated. We can't wait to have you back for another pleasant stay with us on your next visit to San Bruno.Best Regards,