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By far, this was the worst hotel I’ve ever been. There is a destination charge and they don’t inform the guests during check in.
Amirhossein
Stayed 1 night in May 2024
Response from Manager on Duty on 21 May,2024
Thank you for taking the time to provide your feedback. We greatly value your thoughts and sentiments as they help us continuously improve our services. Regarding the destination fee, we regret any confusion that may have risen during your check-in process. While the fee was communicated prior to confirming your reservation, we apologize if it was not adequately reiterated upon your arrival. If you were unable to enjoy the perks associated with the destination fee, please allow us the opportunity to review your reservation details and address any concerns you may have. We look forward to the possibility of resolving this matter and hearing from you soon
The property was great, the waiter at the hotel bar was awesome.
Outside of hotel there were homeless and mentally ill people. Nothing new, just keeping it from being a better score.
George
Stayed 1 night in Mar 2024
2/10 Terrible
Yanna, Princeton
Travelled with group
30 Apr,2024
Disliked: Staff & service
We had to ask for changing the rooms as the ones given to us were not clean. The new rooms were good - spacious and clean.
We wanted to stay for additional night but that was possible at higher rates. The receptionists did not make an effort to an accommodate our needs. We checked out after the first night and yet got charged for a second night. We spent valuable time to sort out the errors made by the hotel personnel
Overall disappointing experience.
Yanna
Stayed 1 night in Apr 2024
Response from Manager on Duty on 30 Apr,2024
Thank you for taking the time to address this as this is not Hilton standard. We will certainly take this into consideration and use it as learning tool to give a better experience to our guests. However, I am unable to locate your reservation, would you mind providing that to us so we can take a look, in hopes we can still make it right for you? Hoping to hear from you soon.
Hotel needs to be remodeled.
Breakfast was good but expensive.
Tumata
Stayed 3 nights in Apr 2024
Response from Manager on Duty on 24 Apr,2024
We appreciate your feedback, rest assured we will inform the appropriate departments to enhance our guest experience. We hope to welcome you back in the future!
Staff was awesome from valet, check in & bartender.
Rooms we clean and comfortable. Walking distance to all the theaters. The streets have many homeless, but the property was safe.
JEFFREY
Stayed 1 night in Apr 2024
4/10 Poor
Madeleine
Travelled with group
21 Apr,2024
Liked: Cleanliness
This place was expensive for what it offered. The rooms were very average and dated. The lobby is nice. The only parking available is Valet only, which is incredibly expensive. The area feels unsafe so parking somewhere else and walking back is not really an option. The pool is at another hotel which is not walkable due to the area.
Madeleine
Stayed 2 nights in Apr 2024
Response from Manager on Duty on 22 Apr,2024
Thank you for taking the time to fill out our guest survey of your stay at Parc55. We are sorry to read that your stay was less than satisfactory as we always strive to exceed our guests' expectations. We will certainly be addressing your review, regarding parking, condition of the room and the pool with our team to see how we can improve moving forward. While we understand the hassle of walking across the street to our complex/sister property, your safety is our number one priority. Our security team is available 24/7 should assistance be needed. We hope to welcome you back to Parc 55 in the future. Should your travel plans lead you here, please let us know and we will assure you an enhanced stay. At your service,Manager On Duty.
The location is excellent for the Theater district. Our check-in was very slow but everything else was wonderful. The area around the property is very homeless but that is not the fault of the hotel. We would definitely stay there again.
The hotel staff was very accommodating and helpful, my niece actually had an accident and fell and sprained her ankle and the staff was accommodating meeting us with a wheelchair and bringing her to the room.
The check in and check out process was easy. We had no wait. It’s close to many things in the city, but the streets further north aren’t that nice/can be dangerous. We had no issues and the room was nice and clean.
This property is amazing but the surrounding area was very unsafe. I believe this was once a very nice area but unfortunately the area outside the property is chaos on two sides.
Thank you for taking the time to rate your experience with us. We appreciate your business and feedback. If there is anything we can do to make it right with you, please don't hesitate to let us know.
Love the ease with the staff and not the 1st or last time I’ll be staying @this property! Amazing views also ! Thanks again
Karl William
Stayed 2 nights in Mar 2024
10/10 Excellent
Nabaz
17 Mar,2024
Nabaz
Stayed 1 night in Feb 2024
6/10 Okay
Marcus
Travelled with partner
9 Mar,2024
Liked: Property conditions & facilities
Disliked: Staff & service
Our executive suite was sparce with only one tv, and not close to sitting areas. Windows (in both room and 55 restaurant) were dirty. Service in restaurant very slow, yet quality of breakfast food was great. Overall, too expensive!
Response from Front Office Manager on Duty on 9 Mar,2024
Hello Ms. Kelly, We are sorry to hear that your stay was unsatisfactory. Your feedback is very important to us and will be sure to address this to the appropriate department. If you have any plans to come back in the future, please reach out to one of the Managers so we can ensure to enhance your stay.
The hotel itself was extremely nice for a fair price, had an amazing stay and all staff were so kind and helpful! Would definitely recommend coming here again!