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Reviews of Holiday Inn Express San Francisco Union Square, an IHG Hotel

2.5 out of 5
Holiday Inn Express San Francisco Union Square, an IHG Hotel
235 O Farrell Street, San Francisco, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 480 reviews" "
Rating 8 - Good. 181 out of 480 reviews" "
Rating 6 - Okay. 40 out of 480 reviews" "
Rating 4 - Poor. 13 out of 480 reviews" "
Rating 2 - Terrible. 16 out of 480 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Xxx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have but expensive for the space .There are better hotels in less price nearby.
Stayed 3 nights in Apr 2024

10/10 Excellent

Nicholas

Stayed 6 nights in Mar 2024

8/10 Good

Fern

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convinient and a good price point for a family of 4.
Stayed 2 nights in Mar 2024

8/10 Good

Hillary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located to easily get around city via public transportation. Plenty of restaurants in walking distance. Good breakfast selection. Larger rooms for city hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is overran with homeless but the hotel itself was very nice and the breakfast bar is amazing
Stayed 1 night in Dec 2023

10/10 Excellent

AMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

PRASHANT

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Dec 2023

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Saksham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Juan David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
I loved the room. Bed clean and comfortable. Loved Dove products. Front desk very helpful. Breakfast was great-simple scrambled eggs, turkey sausage, various breads, juices and fruits. Kids loved the pancake machine..
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great. Hotel is walking distance to downtown. Breakfast was also great.
Stayed 1 night in Sep 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and in a great area. The hotel valet was particularly convenient for us
Stayed 3 nights in Sep 2023

10/10 Excellent

Angela, Huntington Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff and the cleaning
Stayed 2 nights in Sep 2023

8/10 Good

SERHIY

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything is great
Stayed 11 nights in Aug 2023

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
.
Stayed 4 nights in Aug 2023

8/10 Good

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fit the bill for what I needed
Stayed 2 nights in Jul 2023

10/10 Excellent

Jose

Stayed 1 night in Jun 2023

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good room. Excellent staff. Easy breakfast. Good public transport options. Only downside was the proximity to the increasing numbers of homeless in the city which was a reminder that something needs to be done to look after the most vulnerable rather than minimising tax for the wealthy.
Stayed 2 nights in May 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Had a great stay. Convenient to everywhere.
Stayed 1 night in May 2023

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Apr 2023

10/10 Excellent

kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!!!!
Stayed 3 nights in Apr 2023

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except the adjacent Hilton Hotel and Conference Center on O’Farrell. Employees at the loading dock would work at all hours of the night moving trash with forklifts, using leaf blowers, etc. Was woken up two mornings in a row at 3:30AM. Would stay at this Holiday Inn Express again.
Stayed 5 nights in Apr 2023

6/10 Okay

Shann

Travelled with family
Location was fine, but the carpet smelled in the room!
Stayed 3 nights in Mar 2023

10/10 Excellent

Brenda

Stayed 2 nights in Feb 2023

4/10 Poor

Lucina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like the buffet and all the breakfast choices, however, it was too noisy and could not sleep. Also, the parking situation was very inconvenient. I called and even talked to a person and they assured me they had oarkubg but failed to say they charge $65 per night! Ended up having to park in a parking garage and felt unsafe.
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Clean and comfortable. Good breakfast. Great location.
Stayed 1 night in Feb 2023

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast is good and the location is very convenient.

6/10 Okay

Chung Wai

Travelled with family
Liked: Staff & service, amenities
The window is not able to close, hence very noisy The cleaning lady keep throw away our stuff which we didn't put inside the trash bin.

8/10 Good

Leticia

Travelled with family
Liked: Staff & service, room comfort
Holiday Inn Union square
Location is great and the price was great as well. When we first opened the door to the room, it had a horrible moldy smokey odor to it. The window only open 1/8 of the way.
Stayed 2 nights in Dec 2022

10/10 Excellent

Oliver, Paso Robles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay!

8/10 Good

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I walked in,Nick greeted me with so much politeness and welcoming and that to me is #1. Location is great! Walkable to all major attractions in and around downtown SF/Union Square. One thing I disapproved was the blinds in my room wouldn’t close all the way, that’s about it really.

10/10 Excellent

Catherine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and the complimentary breakfast was fantastic

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for having breakfast. Cozy rooms.

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Daniel

Stayed 1 night in Dec 2022

6/10 Okay

Ray

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location and nothing else
Nice location, but even though the staff are super friendly they don’t know anything about the city. We booked a room with fridge and we did not have it… later on they could arrange a fridge and put to us. Breakfast is SUPER bad. Any kind of cheese and all plastic packaging as well cutlery. Window almost impossible to open and room really warm. No air conditioning as well. Besides of the location, that indeed is a plus plus, nothing really positive to say/
Stayed 4 nights in Nov 2022

10/10 Excellent

Yong Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have a pleasant stay with nice helpful receptionist who helps us a lot
Stayed 2 nights in Nov 2022

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Wilfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect, the staff super friendly, nice room and the breakfast delicious. My wife was happy, which means I’m happy!
Stayed 3 nights in Oct 2022

10/10 Excellent

Piyada

Liked: Cleanliness, staff & service
Noisy, difficult to sleep tight
Stayed 3 nights in Oct 2022

8/10 Good

Shawn

Stayed 1 night in Sep 2022

10/10 Excellent

Bhawani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Sep 2022

2/10 Terrible

Jessica

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Not impressed and would never book at this hotel again. My fiancé and I requested a city view and a mini fridge. Walked into our room and we got a view of an alley/brick wall and no fridge. Thankfully, they switched us to a better room. We had to remind the front desk every morning to clean our room because we would come back around 6pm to find it unclean. We were then told that since there is a shortage of staff, they cannot clean it every day when we paid for it to be cleaned every day. The hotel staff couldn’t tell us anything about things to do in the area or the service of the cable cars. Would recommend another hotel that cleans every day and knows about the area.
Stayed 5 nights in Sep 2022

8/10 Good

Medard

Liked: Staff & service, amenities
It was convenient, clean, and safe. It provides breakfast as well which is rare.
Stayed 2 nights in Sep 2022

8/10 Good

dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

8/10 Good

Octavio

Stayed 2 nights in Aug 2022

4/10 Poor

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Very little service of the room eg no replacement towels or coffee. I have yet to have my $100 credit card deposit refunded
Stayed 2 nights in Aug 2022

10/10 Excellent

Milan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean room and all linens also looked good quality, staff is friendly and had good variety of breakfast in morning.
Stayed 1 night in Aug 2022