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The Donatello

3.5 star property
Hotel with a sauna, steps from Union Square

Choose dates to view prices

Photo gallery for The Donatello

Lobby
Property amenity
Property entrance
Lobby sitting area
Living area
The Donatello near Union Square offers a true urban sanctuary. Guests can book aromatherapy or deep-tissue massages at the spa, enjoy meals at Zingari restaurant, connect with high-speed WiFi, and take in city panoramas from the rooftop terrace.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Gym

Room options

Check availability for these dates

Tonight

Sep 19 - Sep 20
Check availability for tonight Sep 19 - Sep 20

Tomorrow

Sep 20 - Sep 21
Check availability for tomorrow Sep 20 - Sep 21
Available filters for rooms
Showing 1 of 1 room

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchenette

Living area

Studio Suite, 1 King Bed with Sofa bed, Kitchenette

9.4 out of 10
Exceptional
(179 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Kitchenette
Mini-fridge
HDTV
Hypo-allergenic bedding
Down duvet
  • 37 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
501 Post St, San Francisco, CA, 94102

What's nearby

  • Union Square - 2 min walk - 0.2 km
  • Moscone Convention Center - 14 min walk - 1.2 km
  • Oracle Park - 3 min drive - 2.5 km
  • Lombard Street - 3 min drive - 2.2 km
  • Pier 39 - 3 min drive - 2.9 km

Getting around

  • San Francisco Station - 2 min drive
  • Powell St & Post St Stop - 2 min walk
  • San Francisco International Airport (SFO) - 31 min drive

Restaurants

  • ‪Pinecrest Diner - ‬2 min walk
  • ‪Lost Cat Bar & Bites - ‬1 min walk
  • ‪Level III - ‬1 min walk
  • ‪The Thonglor - ‬2 min walk
  • ‪PLS on Post - ‬1 min walk

About this property

The Donatello

Hotel near Moscone Convention Center
Union Square and San Francisco Museum of Modern Art are located near The Donatello, which provides a terrace, a bar and a gym. For some rest and relaxation, visit the sauna. The on-site restaurant, Zingari, offers lunch and dinner. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Valet parking (surcharge), express check-out and a billiards/pool table
  • ATM/banking services, a lift and tour/ticket information
  • Smoke-free property, concierge services and meeting rooms
  • Guest reviews give top marks for the helpful staff and proximity to shopping
Room features
All 94 rooms include comforts, such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and separate sitting areas. Guest reviews highly rate the cleanliness, size rooms at the property.
Other conveniences in all rooms include:
  • Hypo-allergenic bedding and down duvets
  • Bathrooms with showers and free toiletries
  • 32-inch HDTVs with premium channels
  • Separate sitting areas, kitchenettes and mini fridges

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered valet parking on site (USD 57 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Zingari

Things to do

  • Billiards/pool table
  • Gym
  • Sauna

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 15 floors
  • Built in 1959
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 57.0 per night (in/out privileges)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A car is not required for transport to and from this property
Parking height restrictions apply

Property is also known as

Donatello Hotel
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Donatello
The Donatello Hotel
The Donatello San Francisco
The Donatello Hotel San Francisco

Frequently asked questions

Is The Donatello pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Donatello?

Valet parking is available for USD 57.0 per night.

What time is check-in at The Donatello?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at The Donatello?

Checkout is at 10:00 AM.

Where is The Donatello located?

Located in Union Square, this hotel is within a 15-minute walk of Union Square and San Francisco Museum of Modern Art. Moscone Convention Center and Bill Graham Civic Auditorium are also within 1 mile (2 km). Powell St & Post St Stop and Powell St & Geary Blvd Stop are within a 5-minute walk.

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The Donatello Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1005 reviews
Rating 8 - Good. 205 out of 1005 reviews
Rating 6 - Okay. 48 out of 1005 reviews
Rating 4 - Poor. 23 out of 1005 reviews
Rating 2 - Terrible. 12 out of 1005 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for a weekend but I would definitely return for a longer stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. The surrounding area was disappointing after traveling a few blocks over.
Stayed 4 nights in Sep 2025

10/10 Excellent

Lizeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Darian

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Beautiful property
Stayed 3 nights in Aug 2025

10/10 Excellent

Arthur

Liked: Staff & service, amenities, property conditions & facilities
Room was clean, quiet and conveniently Iocated. Excellent all around.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a pleasant stay with zero issues, staff always friendly and helpful
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, club lounge and locker rooms are great.
Stayed 3 nights in Aug 2025

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Donatello. The staff, cleanliness and location are all things that would make us come back. Special shout out to Pam at the concierge desk, she makes amazing recommendations.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable throughout the property. Staff was very accessible and focused on your stay.
Stayed 2 nights in Aug 2025

10/10 Excellent

Ciaran

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are very pleased with the hotels. The renovation is very clean and beautiful. The room is quiet, clean and has everything you need and even more. Thank you very much to the hotel management! The SPA is very small.
Stayed 2 nights in Aug 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the club lounge. Coffee and tea was available all day and until 10:30 pm. We would meet our friends there in the AM and plan our day. Some evenings they have a happy hour and that was nice too. The staff was wonderful, the place clean. Our only complaint was that they were having wifi problems so we were without it for a day or two. I would stay there again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Yasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone there very friendly very welcoming. Definitely will go back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jacqueline A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located for seeing San Francisco the kitchenette has real dishes and silverware in addition to microwave and fridge. Very clean and quiet walkable to Union Square and Powell St BART station
Kitchenette
King with sofa bed
Hot tub
Rooftop lounge
Stayed 3 nights in Aug 2025

8/10 Good

Harry

Liked: Cleanliness, amenities, property conditions & facilities
Welcoming, clean, and nice rooms.
Stayed 2 nights in Jul 2025

10/10 Excellent

Scott

Staff was incredibly helpful and pleasant. Nancy, the Donatello manager, was fantastic at resolving a reservation issue that we encountered.
Stayed 28 nights in Jun 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The nicest and accommodating staff. Have stayed here several times and continue coming back because of the excellent service.
Stayed 2 nights in May 2025

4/10 Poor

Chase

Disliked: Cleanliness, amenities, property conditions & facilities
1. Hair in bed upon check in 2. Clogged shower drain 3. Dirty towels: big chunk of ear wax easily visible on replacement towels brought to room. Brown spot in bath towel, hair in 2 out of 5 towels 4. Requested towels because they didn’t provide a room refresh when they said they would, every other day. 5. Pillows tired and need to be replaced.
Stayed 4 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than being on the edge of union square and the tenderloin, this is a great choice. We got the suite which had a nice small fridge, microwave, sink, dishwasher, and actual silverware and dishes. Staff was super nice, and everything just worked. Free coffee and teas up on the roof. Not super expensive. Recommend
Stayed 4 nights in Jul 2025

2/10 Terrible

Kathryn

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointing hotel to stay at. Their internet was shut down the entire two days we stayed and you could only text them. Their phones didn't work and still don't so you could not talk to them. And the bathroom had no fan so the small bathroom steamed up quickly. Also, we left a feather pillow on the bed and they could not find it the same day we checked out. It was an expensive pillow so it is obvious someone kept it.
Stayed 2 nights in Aug 2025

10/10 Excellent

Travlale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so great that we extended our stay by 2 nights.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shalin

Liked: Cleanliness, amenities, property conditions & facilities
Close to union square. Nice staff. Spacious rooms.
Stayed 4 nights in May 2025

8/10 Good

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big room, a bit dated…
Stayed 3 nights in Jun 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
The Donatello is a favorite stay for us when we visit San Francisco … it is conveniently located. It’s an easy walk from the BART/Muni station. The rooms are spacious and clean. But the reason why we keep coming back and back is because of the outstanding staff. They are friendly and helpful. They go out of their way to accommodate and assist.
Stayed 3 nights in May 2025

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Donatello in their remodeled rooms. They offered a lot of space, were clean and staff was friendly as well. The gym was small and the building is too small to provide breathtaking views from the rooftop terrace but this was not an issue for us
Stayed 3 nights in Apr 2025

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