YamilYes, you booked during Semana Santa, so all prices are more expensive, and the resort was 100% full.You checked in early, and we told you the room was not ready, but when the room was ready at 2pm, the staff brought the towels, soap and shampoo to the room. The TV's do not have cable. They are smart TV's and connected to the internet, so you need your own Netflix login, Youtube login, etc...Yes, you parked in the middle of the parking lot so no other cars could get out. You said it would be temporary but did not move the car the whole night, so in the morning, yes they had to ask you to move, as no car in the whole parking was able to get out.Thank you for your review, however you did not mention how much fun you actually had at the hotel.Thank you.

Luis, I'm curious about your 1/5 review, especially since you didn't explain why.We really appreciate reviews that are honest and tell the whole story. It seems like your low score might be because you're upset about something else, like not getting free stuff. But there's so much more to talk about!Why not mention the fun stuff, like how much you enjoyed the rock climbing wall, or hanging out at the swim-up bar? Or how about the cool staff, the fun water slide, and the cold beers?It would be great if you could give us some real feedback. Tell people about the good times you had. This helps everyone – us and future guests.Thanks for thinking about this. We're looking forward to a review that really shows what your stay was like.

I'm sorry to hear that your experience did not meet your expectations. We appreciate your feedback and would like to address your concerns.Regarding the pool, our property does feature a large pool with water slide and swim up bar.Yes, we do have a birds eye view photo of the resort, and of our splash water park which has a pirate theme, with painted blue water around the ship, in which you can see that part is not real water. This playground is for children, and no adults use it. I am sorry if you were looking forward to it. We have other photos close up of the water park that clearly shows it is paint for the aesthetic of the pirate theme.As for the location, we are situated in San Juan del Sur, offering a serene escape from the busy town center. The road to our property does present a unique experience, and we understand that this might not be ideal for all our guests. We continually strive to improve accessibility and appreciate your input on this matter.The government is currently building the new coastal highway here, so you have around 1km of compacted dirt road, and all cars can pass. It is rainy season but even today, there was no mud at all, just a small 2 inch puddle where the river bed is. However you can drive around the puddle :)We're genuinely sorry to hear about the difficulties you faced with transportation and accommodation. Our team is dedicated to ensuring guest satisfaction, and it seems we fell short in your case. We're taking steps to ensure our night reception is more accommodating for late arrivals.We always recommend not to book accommodation last minute, without planning. The security guard was waiting for you and gave you the key to your room as you arrived after hours.As for other hotels, there is only one other hotel similar to our resort with a pool, water slide, restaurant, etc...any other hotels downtown do not have any of this. We value the feedback from all our guests as it helps us improve our services. We hope to have the opportunity to better serve you in the future.However, I wish your review wasn't this exaggerated and written out of context from a narrow point of view.Thank you.

LindseyAbout 1km on the way to the hotel, there are a few puddles. This is a city road, and I am not sure what they are doing, but its summer now and it should be dry soon. We have never had anyone complain about a puddle.Yes, we have 2 villas with 6 beds, but they were not available for the dates you came. Scorpion season has not started yet, and you never told us you saw a scorpion. They are actually pretty cool to see so you got lucky to see one. There was no flooding, now I understand your whole review is exaggerated. Take care.Thank you.

Thank you for the amazing review. We are pleased to know that you understand the roads are part of the city and not part of our resort or the experience we offer. Thank you so much and we look forward to your return.

Thank you for your great review. Yes it is rainy season right now, yesterday also a hurricane just went through. We are 3km from downtown. We are still fairly busy during rainy season, and we make sure the roads are maintained. The river is as deep as a puddle for 360 days of the year. The 5 or so days it is full is because of heavy rains or a hurricane, but we close the resort for those days. Thank you for staying with us.

Martin, this is your 3rd review. Our resort is very easy to access. The resort has a bar, restaurant, skatepark, gym, skate shop, rock climbing wall, waterslide, waterpark...many things to do.

Thank you for the great review, we look forward to your return.

Yes you did stay and the beds are great!

Thanks for the great review.

Thank you for the great review, we close the resort in advance if the river is not passable so you have no worries.

Thank you for the amazing review.

Thank you for your review. The case of the internet would be the internet supplier, they are not the best in Nicaragua and stop working every now and then. It works perfectly fine 95% of the time. The skatepark, I arrived in person to find debris as well and had another meeting with the staff to make sure it does not happen again. Turns out our staff member in charge of the skatepark had a week off and no other staff member cleaned it. It has been taken care of already. I am glad you enjoyed your stay and especially our staff! Thank you.

Alain I see that you stayed with us over the holidays when we were super busy. Can you please elaborate more on these details as this is the first we have heard of this. Thank you.

Gracias por hospedarse con nosotros en el Surf Ranch Hotel & Resort.

Thank you for your stay and your great review, we are glad you had an amazing time!

Thank you for staying with us, and glad you had an amazing time! Thank you.

Dear Guest The new all inclusive menu is almost complete. I agree that the current package price is too little, so we will be raising the prices and quality. This will solve many problems. Our new Ipad system is just about to be set up as well, with the new menu, in the next week.

Dear Guest We have not had this happen before. Out of the 25 other rooms occupied that night, none of the guests had the same experience and everyone had a great time. It is too bad that you could not talk to management and left without talking with us, as we would of fixed the issue immediately and blocked this room off and sent our renovation team over a week to fix it. Guests have stayed in this room since your stay with no complaints, but I will look into it today. Remember we have 4 different room types, so you can always upgrade to different units, we recommend the deluxe condos. Thank you.

Thank you for staying with us and the great review.

Dear Guest We had to reduce rates during low season, so we needed to get rid of the welcome drinks. We will make sure to update expedia...all of our other websites are updated. The pool is 50,000 gallons, and 4 feet deep, it is one of the largest, if not the largest pool in san juan del sur. It has a swim up bar, multiple seating all around, we do not have a deep end, as we do not want people to drown. Thank you for staying with us.

Dear Guest Thank you for your great review, and we hope to see you back again soon, thank you.

Dear Guest Thank you for staying with us. Thank you for your review. The resort is always undergoing maintenance to be in 100% shape. It's looking better than ever :), let us know when you return, thank you.

Dear Guest Thank you for staying with us at the Surf Ranch. Please note that you came during the New Year holidays, where the resort was 100% full, and same as the town. 75% of our units are renovated with a/c and hot water, and the other 25% we do not use for guests as they are still being renovated....when you reserved we mentioned this to you but you said it would be fine. The room you stayed in, are not the rooms we put our guests in, only if agreed upon in advance and over the busy holidays. These 25% of the rooms are now being renovated so we will not have this problem in April, come semana santa. Yes there were about 100 people at the resort eating breakfast, and our buffet breakfast is from 8 - 10am, if you come near 10am, most of the food will be gone, however you just need to wait a little longer for the kitchen to replenish the buffet. Thank you again, and we hope you can come back and enjoy the Surf Ranch experience that our guests have come to know and love. All the best.

Dear Guest Thank you for staying with us at the Surf Ranch Hotel & Resort, and I am glad to hear you enjoyed the pool. Since your stay, all rooms have been renovated. We have free shuttles to and from town, and if you want to go outside the shuttle times, it is only $3 per person. I think the $15 you are referring to is to one of the beaches, but that price is for both ways, drop off and pick up. Thank you again for choosing the Surf Ranch and we hope to see you back again in the near future.

Dear Guest Thank you for staying with us at the Surf Ranch. We are glad you enjoyed the resort and we look forward to your return. Thank you.

Harley Thank you for your review and thank you for staying at our resort. Looking forward to your return.

Dear Guest Thank you for staying with us. I am confused however by your review of not enough amenities? Our resort has a large pool, swim up bar, private poolside cabanas, 3 different types of rooms, 30 ft rock climbing wall, private gym, skatepark, jungle paintball course, volleyball court, free shuttles to and from town, all inclusive packages and more. I am not sure how much more amenities that we can offer as we offer the most in town. It would be great if you could contact us to let us know exactly what you are referring to, so we can review and make the changes if needed. Thank you again for staying with us and we look forward to seeing you again.

Dear Guest Thank you for staying with us. All guests receive a welcome drink, and you came during low season so we have less staff. The rock climbing wall, you can reserve on the spot and rock climb within minutes, you do not have to wait a day. Yes if you need more beds, simply ask reception and they will provide you beds, there are TV's in the rooms because we want all guests to be enjoy their vacation, however we will be adding some soon. The volleyballs are at the bar, simply ask reception as well and they will provide you the volleyballs. We are the cheapest hotel and only all inclusive hotels offering the best quality food, service and activities. Thank you again for staying with us. It seems like you wrote a bad review as you were misinformed about everything, so I will fix these issues by adding more signs, etc... Thank you.

Dear Guest Thank you for staying with us, we appreciate it and look forward to your return.

Dear Guest Thank you for staying with us at the Surf Ranch Hotel & Resort. I would like to make aware that the way San Juan Del Sur is set up, there are no resorts on the beach, however we are the closest resort to the surf beaches. It is unfortunate that you did not have the Surf Ranch experience that our guests have come to know and love. Thank you for staying with us.

To avoid confusion, we have removed the standard rooms with no air conditioning and are only offering the standard rooms with air conditioning on this site so there are no more complaints. Thank you.

Dear Guest Thank you for staying with us. Our resort is strategically located to be the closest resort to the southern beaches. The resort is only 3km from downtown, and we have a free shuttle to and from. I am sorry to hear about the scorpions, however they are through out Nicaragua and we always fumigate the resort. The scorpions only appear for a few weeks out of the whole year. My whole 5 years being at this resort, I have not seen a scorpion in the room. It must have been bad luck, and I can assure you it does not happen on a daily basis. I am glad to hear you upgraded to a deluxe condo. The standard rooms that you mentioned with a fan only and bad water pressure are all being renovated and we have removed these rooms from the site. Now only guests can book our rooms with air conditioning and hot water, and also the villas. I do wish you the best of luck in your future travels. Thank you.

Dear Guest Thank you for staying with us at the Surf Ranch Hotel & Resort. It was great to host you and we hope to see you back soon. Thank you.

Mirna We value you as a repeat customer and we thank you for coming back. We are currently fixing the water pressure and should be full force by the time for your next vacation. Thank you!

Dear Guest Thank you for staying with us at the Surf Ranch Hotel & Resort. I am glad that you had a great time and enjoyed your vacation. We will see you again soon. Thank you. Lucas Boychuk Director of Operations

Dear Guest. Thank you for choosing the Surf Ranch Hotel & Resort as your home away from home. It was great to have you and I am honored to hear that you enjoyed the service, food, and the location of the resort. We look forward to having you back again soon. Thank you.

Dear Guest Thank you for staying with us at the Surf Ranch Hotel & Resort. I would first like to say that this review, you have posted after we did not agree to your blackmail. There are no bed bugs, and the photos you sent us are not bed bug bites, they were from jelly fish and from your surfboard, and we have told you this in person. Our resort does not have bed bugs, if it did, there would be many cases of it, and there is not any. I will be contacting Expedia about this review to have it removed as we do not take kindly to blackmail. Thank you.

Dear Guest We take pride in becoming one of the best resorts in Nicaragua, and it is very unfortunate to hear that you did not enjoy your stay. Let me clarify a few things. Our reception, bar and restaurant closes at 11pm, which is why you were not able to get water, for late check ins, I recommend stopping to pick up some water before arrival. The free basic breakfast comes with a eggs, tortilla or toast, gallo pinto, orange juice and coffee. Our breakfast menu allows you to order separate breakfasts, or add-ons for $1 each such as bacon, fruit, waffles, pancakes and fried potatoes, to add to your breakfast. The resolution to this situation, I would recommend to check in earlier or bring in water if you are coming after the resort closes, and also to spice up your breakfast a little and order a few add-ons for $1. I personally invite you back to come experience the Surf Ranch experience that our guests have come to know and love, and I will take care of you for your next stay. Sincerely,

Dear Guest Thank you for staying with us at the Surf Ranch Hotel & Resort. Yes, during the rainy / humid season, air conditioning is definitely recommended to keep your room cool. We have 8 units on site with air conditioning. Along with the rainy season, also comes a lot of insects and ants. The resort has since had a full fumigation, so insects will no longer be a problem. Our new cleaning system secures that the maids clean the shower heads, every few days to always allow a constant flow of water. I am sorry you had to experience these few things to ruin your trip. I would like to assure that these issues have been fixed, as we strive to offer the best accommodations and experience in Nicaragua. We hope to see you again soon.