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Reviews of Kartagus Hotel

3 out of 5
Kartagus Hotel
11 Calle Pte. No. 4134, between 79 and 81 Avenida Norte, San Salvador, San Salvador

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 64 reviews" "
Rating 8 - Good. 14 out of 64 reviews" "
Rating 6 - Okay. 10 out of 64 reviews" "
Rating 4 - Poor. 6 out of 64 reviews" "
Rating 2 - Terrible. 4 out of 64 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Oscar, Burnaby

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is easily the worst I've ever experienced in over 50 countries. Upon arrival, the receptionist was blaring music and singing loudly, far from professional. The room didn't match the Expedia photos, and it was infested with cockroaches - on the bed and the floor. I have evidence to back up my claims in case the hotel management wants to refute them. For just a little extra, you can stay in reputable hotel chains in El Salvador. Don't throw away your money on this establishment.
Stayed 2 nights in Apr 2024
Response from La Gerencia on 25 Apr,2024
Good morning, On behalf of Kartagus Hotel we offer you a sincere apology that this time you stayed with us you had a bad experience, with both issues that you highlight, do not worry, we will see to it, so that does not happen again.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There’s no parking close to it & would be nice if restaurants open late midnight
Stayed 1 night in Apr 2024

4/10 Poor

PEDRO

Travelled with family
Disliked: Cleanliness
I was there 4 days and they cleaned and changed the towels just one time
Stayed 4 nights in Mar 2024
Response from La Gerencia on 3 Apr,2024
Good afternoon, Gentleman telling you that the day you left the hotel and the misuse of the towels was reported, the cleaning girl who saw these mentioned to you when you said that your room had not been cleaned that cleaning was done, in the name of the hotel, even if the guest does not ask for it, the room is always checked and cleaned a little and changes what is important. So please telling you not to post a comment with false information.

10/10 Excellent

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Mar 2024

4/10 Poor

Yanira

Travelled with family
No breakfast for the kind of money they charges, lock for the door very unsafe very easy to open with no key, really scary.
Stayed 2 nights in Jan 2024

6/10 Okay

Jessica

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Iris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from La Gerencia on 5 Jan,2024
Gracias estamos a la orden.

2/10 Terrible

Maynor O

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible place to stay.
This place advertises as a hotel but it is just a low class motel. The walls were full of holes. Horrible experience and the staff was rude. And it was so pricey too. I have paid less for an excellent hotel room.
Stayed 1 night in Nov 2023

10/10 Excellent

Isi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 7 nights in Nov 2023

10/10 Excellent

maria

Stayed 1 night in Oct 2023

2/10 Terrible

karol

Disliked: Cleanliness, staff & service, property conditions & facilities
Un hotel sucio, sin toallas, agua caliente y sin shampoo. Un costo elevado para lo que ofrecen.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kevin A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was nice staffing and services were amazing
Stayed 1 night in Sep 2023

8/10 Good

Emanuel, Sterling

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

2/10 Terrible

Ana

Travelled with family
Disliked: Staff & service
outdated furniture and building
Stayed 11 nights in Jun 2023

6/10 Okay

Lourdes

Travelled with partner
Liked: Staff & service
El staff es muy amable y siempre dispuestos a ayudar
Stayed 1 night in Jul 2023

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jul 2023

4/10 Poor

Don

Business traveller
Disliked: Cleanliness, staff & service, amenities
No Wifi / Owner Issues Positives - kitchen staff and Guadalupe (Front Desk) were friendly/attentive. Breakfast is nothing to feast on as its small in quantity and options are limited and seating with only 4 tables. The location is close in proximity to various restaurants. The amenities of WIFI connectivity is extremely bad everywhere and falls flat to facilitate a better experience to meet basic standards. There is a creamed colored couch and a TV that is mostly turned off. The hot water is sporadic and at times there was none, especially when taking a shower. The room was not cleaned everyday as it’s done every other day per Reception and towels are not replaced daily nor were my bed sheets ever changed during my stay. On my last day Guadalupe came up to my room, per the Owner, that they had a guest reservation for a family room and asked if I could move to another room. Normally, after a room is paid this should not be a conversation but since I had the family room, for which I was given at check-in as there was no single rooms I reserved, I stayed at the family one. I complied to do Guadalupe a favor but the room she offered was not what I expected so I decided to seek shelter elsewhere. I never got to speak to owner eventhough I requested it as he tried to be slick and dishonest by attempting to give me less of a refund than what I had already paid for. This hotel lacks decent amenities and ownership behavior is a joke that makes it hard to come back.
Response from La Gerencia on 27 Jan,2023
Good afternoon. Thank you very much for your comments, your discomfort is strange to us since it has been in operation for 5 years and thousands of customers have been served. It is the first time that someone has made this type of ill-intentioned negative comment that incites hatred. to help in all your requested requirements, perhaps not as you would have wanted, since what was within our reach was done, you were allowed to leave at 8 p.m., without paying any surcharges and other additional ones, more than what we could I collaborate.

10/10 Excellent

Irene

Stayed 1 night in Nov 2022

10/10 Excellent

Gerson, Tulare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. The location of property is in a good area. Real spacious room.
Stayed 1 night in Jul 2022

6/10 Okay

Janice

Liked: Staff & service
Stayed 1 night in Mar 2022

8/10 Good

Raquel

Stayed 1 night in Sep 2021

8/10 Good

Roel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and friendly staff
The room is great. It's clean and pleasant. The owner of the restaurant, who happens to speak English, help me check in. He even drive me to the mall. Two thumbs up for this guy.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe And nice area, people is friendly and always available to help , it is near of restaurants, malls and night life . Service is great this was my second time at this property.
Stayed 5 nights in May 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2020
Response from La Administración on 12 Oct,2020
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Sentimos mucho su malestar, lamentablemente en una tarifa con el 70% de descuento no incluye desayunos. Saludos cordiales.

10/10 Excellent

Maria c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto solamente tal vez si pudieran cambiar la cortina del baño para que no se moje mucho el piso cuando uno sale de bañarse estaría excelente y un poco más fuerte la regadera para que caiga más agua ami me encanto el hotel está bien n muy buena zona y conveniente personal muy amable Gracias
Stayed 3 nights in Feb 2020
Response from La Gerencia on 26 Feb,2020
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales.

10/10 Excellent

Maria, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good everytning i will come soon clean nice area
Stayed 2 nights in Nov 2019
Response from La Gerencia on 28 Nov,2019
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from La Gerencia on 9 Aug,2019
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from La Gerencia on 20 Jul,2019
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from La Gerencia on 20 Jul,2019
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly! they went out of their way to bring us to a nearby restaurant, offer us local tours, and went to staples to print some documents I needed so I did not have to go. Truly incredible service. The room was very nice, spacious and clean. Although the hotel did run out of water once, this is NOT their fault. It is normal in dry season to have water shortages in central america. The breakfast was also very nice. I would recommend to anyone who goes to San Salvador to go there.
Stayed 2 nights in Mar 2019
Response from La Gerencia on 4 Apr,2019
The Kartagus Hotel team sends you our warmest greetings and at the same time thank you for your preference with our hotel in your visit to the city of San Salvador. It is an honor for us to receive your comments and suggestions, as this encourages us to continue improving our service. Hoping to have your visit in a new opportunity, we said goodbye not without first reiterate our thanks. Best regards

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was our family vacation 2019
I am in this bussines for 25 years now, hotel very clean, friendly staff, great breakfast every morning, make me feel and my family very welcome as a family. Housekepper very detail person when she clean our room, front desk staff very well knowledge when they give direction for any entertainments, restaurants or beaches. defenitely we will came back when we travel to El Salvador and recomended to our friend and family.
Stayed 7 nights in Jan 2019
Response from La Gerencia on 23 Jan,2019
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018
Response from La Gerencia on 5 Dec,2018
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales,

4/10 Poor

Sergio

Liked: Staff & service
Disliked: Property conditions & facilities
I had to ask them to repair hot water, there wasn’t when I try to get shower Phone was not working Towels were bad quality
Stayed 1 night in Oct 2018
Response from La Gerencia on 23 Oct,2018
Receive our most sincere apologies from our team, I told you that with the problem of hot water nothing was repaired, our heaters work with gas system which had been exhausted and was replaced immediately when I reported it to the reception, the phone never I report that it did not work if I had done maintenance I would have repaired it, with the towels it is the first person who complains and all our guests ask their suggestions for our continuous improvement. It is an honor for us to receive your comments and suggestions, as this encourages us to continue improving our service. Atte. The management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight
This place was amazing. It's a new property and I love the overall design. The staff went above and beyond to make sure we are comfortable and taken care of. Will definetly stay here again. The breakfast was a typical Salvadorean food and it was delicious. The wifi was excellent. And ample parking space.
Stayed 1 night in Sep 2018
Response from Carlos on 7 Oct,2018
It is an honor for us to receive your comments and suggestions, as this encourages us to continue improving our service.

10/10 Excellent

ITZA

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y personal muy amable.

8/10 Good

Roy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Muy limpio el lugar y en una zona bastante segura
Stayed 1 night in Feb 2024

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien por ahora
Stayed 1 night in Jan 2024

10/10 Excellent

Vivian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible. Instalación amplia y limpio
Stayed 1 night in Dec 2023

10/10 Excellent

Saul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, rooms are big, closet is walk in, bathroom clean and big, awesome view of the volcano 🌋 service is great Guadalupe the front desk clerk it was so helpful, courteous and professional. Este hotel es limpio, excelente área, cuartos grandes y limpios con close y baños grandes, hermosa vista del volcán 🌋 Guadalupe de la recepción, nos ayudó, es muy cortés, amigable y profesional, gracias!
Stayed 1 night in Nov 2023
Response from La Gerencia on 5 Jan,2024
Fue un gusto atenderles.

4/10 Poor

Susana Stephanie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No me gustó que se escucha todo el ruido de los carros pasando afuera y de personas platicando en los pasillos, no se puede dormir bien. El tragante de la ducha del baño tampoco funcionaba h estaba tapado, aparte que habia una cucaracha en el baño
Stayed 1 night in Nov 2023

8/10 Good

Juan Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal para estar con la familia
Stayed 1 night in Jul 2023

8/10 Good

Dulce

Stayed 1 night in Jun 2023

6/10 Okay

Carlos Arturo

Stayed 1 night in Jul 2022

6/10 Okay

José Rodil

Stayed 10 nights in May 2022
Response from La Gerencia on 20 Jun,2022
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias que aun esperamos, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales.

10/10 Excellent

Maryuri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy espacioso, limpio y moderno
Stayed 1 night in Nov 2021

8/10 Good

Margarita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio. Personal muy amable. Todo muy limpio y el desayuno muy sabroso. Gracias
Stayed 1 night in Oct 2021

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrico y muy amplio en habitacion y comodidad
Soprendido! Realmente un lugar muy genial y comodo. Al principio tenia temor ñor ñas fotografias que no se miraban muy Creibles pero al llegar con mi pareja fue como! Woao que espacioso y muy acogedor el lugar. Me parecio bastante agradable
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from La Administración on 3 Nov,2020
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Aug 2019
Response from La Administración on 12 Oct,2020
El equipo de Kartagus Hotel le hace llegar nuestro más cordial saludo y a la vez agradecerle por su preferencia con nuestro hotel en su visita a la ciudad de San Salvador. Es un honor para nosotros recibir sus comentarios y sugerencias, pues ello nos incentiva a seguir mejorando nuestro servicio. Esperando contar con su visita en una nueva oportunidad, nos despedimos no sin antes reiterarle nuestro agradecimiento. Saludos cordiales.