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Reviews of One Shot Tabakalera House

4 out of 5
One Shot Tabakalera House
Paseo Duque de Mandas, 52 (Tabakalera), San Sebastián, Gipuzkoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 180 out of 358 reviews" "
Rating 8 - Good. 128 out of 358 reviews" "
Rating 6 - Okay. 30 out of 358 reviews" "
Rating 4 - Poor. 15 out of 358 reviews" "
Rating 2 - Terrible. 5 out of 358 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sugio, London

Stayed 1 night in Feb 2024

10/10 Excellent

MAXIMO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location while arriving at the local Train / Bus station. Quiet and comfortable. Very nice toiletries provided by staff.

10/10 Excellent

Michel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Nov 2023

2/10 Terrible

Maria Rita

Travelled with family
Liked: Cleanliness, staff & service
Small room
Small room, tiny windows nice design bad very sad no natural light in the room
Stayed 1 night in Sep 2023
Response from Nagore A. - Front desk manager on 23 Sept,2023
Dear Maria Rita, Thank you for your past stay with us. Whilst we are happy to learn you enjoyed our unique design, we are sorry that you found your room tiny and with no natural light. Our smallest room is 20square m. though please do not hesitate to book a Premium room on future stays as this are the biggest from the hotel. Kind regards, Nagore A.

8/10 Good

Monika

Travelled with partner
Liked: Cleanliness, staff & service
Pros: Very clean, comfy bed, nice staff Cons: poor WiFi signal, TV casting outdated
Stayed 7 nights in Aug 2023
Response from Nagore A - Front desk manager on 12 Sept,2023
Dear Monika, Thank you for your past stay with us and your comments.It is a pleasure to learn you enjoyed our 24/7 staff and extra comfort beds and, thank you to your comments we will do our best to keep up improving. We are looking forward to welcoming you back again! Kind regards, Nagore A.

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms in the same building as a cultural centre / cafe within easy walking distance of the city centre. Would have liked tea / coffee facilities in the room but otherwise perfect
Stayed 4 nights in Aug 2023
Response from Nagore A. - Front desk manager on 12 Sept,2023
Dear Madeleine, Thank you for your past stay with us along with taking your time reviewing it. We are thrilled to learn that you found our unique building of your interest and enjoyed our rooms. In addition, thank, you for providing us the opportunity to include those facilities in our new openings. We are looking forward to having you back with us. Kind regards, Nagore A.

6/10 Okay

Christina

Travelled with family
This was our third hotel in San Sebastian and our least favorite. There was no parking on site and it was expensive to park about a 10 minute walk away. I should have noted this before booking. The hallway carpet was quite dirty. There were no good restaurants in the area. On the good side, the beds were comfortable and the rooms were large.
Stayed 1 night in Jul 2023
Response from Nagore A - Front desk manager on 18 Aug,2023
Dear Christina, Thank you for your past stay with us. We are sorry to learn we did not archive the top of your preferences though happy to learn you found the beds comfortable, unique design for all One Shot Hotels, and our rooms large. In regards to the fact we do not have parking on site as being located in an historical building, we hope you got the chance to get our discounted prices with the closest parking and please, should you stay with us again, do not hesitate to ask our 24/7 reception for delicious recommendations on nearby restaurants. Kind regards

10/10 Excellent

Joseph

Stayed 4 nights in May 2023
Response from Nagore A. - Front desk manager on 13 May,2023
Dear Joseph, Thank you for your past stay with us in One Shot Tabkalera House along with your rating. It is a great joy to find our guests value our great location, staff, services and rooms and that we made it to the top of your preferences. We are looking forward to welcoming you back again. Kind regards, Nagore A.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great lication and near to main shopping area and the bus and train station Like the old building that the hotel is found in.
Stayed 2 nights in May 2023
Response from Nagore A - Front desk manager on 8 May,2023
Dear Edwin, Thank you for your recent stay and review. It is a pleasure to know that you found our location inside the cultural centre of the city, Tabakalera, great and you enjoyed our charismatic ubication. We are looking forward to welcoming you in. Kind regards,Nagore A.

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Different
Hotel lobby just a desk in a converted Tobacco factory. That said the room we were allocated 110 on the ground floor. No direct view from the windows as the cills are 2mts high but loads of daylight (sky). All clean throughout. The very high ceilings / windows had very heavy curtains, one of which, the blackout liner was broken. We were assured we would not be charged for the damage done previously. We asked for a kettle but advised no cups available (nor tea / coffee) Breakfast (extra) was served in the basement by a seperate catering company . All food was served in jars. Different but quite nice!?! Asked receptionist if there were any nearby restaurants as the old town is a good 20min walk away (and as it was raining). We were informed No. She failed to suggest a nice restaurant/ bar on the 5th floor of the same building..... I don't think she wanted to be there.... Not sure I'd return.... Don't let that put you off San Sebastian...!
Stayed 3 nights in Apr 2023
Response from Nagore A on 29 Apr,2023
Dear Paul, Thank you for your past stay and reviewingyour experience. Whilst we are thrilled to learn that you enjoyed some parts of your stay we truly regret we failed your expectations on other. We hope that you will give us the opportunity on the future to accomodate you back with us. We will be pleased to assist you from our 24/7 reception with all the options and the possibilities on our hands so that you enjoy a great stay with us. Kind regards, Nagore A. Front desk manager

10/10 Excellent

Charlie, Watford

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located only about a 10 minute walk from Old Town and 20 minutes from La Concha beach which is ideal, the staff were extremely attentive and friendly and dealt with all of our needs. The hotel breakfast was always extremely fresh and is sustainability focussed. My only negative about the hotel is that it is located in quite a loud neighbourhood and was not the best place to walk through late at night
Stayed 3 nights in Apr 2023
Response from Nagore A - Front desk manager on 29 Apr,2023
Dear Charlie, Thank you for reviewing your past stay with us in One Shot Tabakalera House. As you pointed out, our location is perfect and convenient to any point of the city and we are happy to read our 24/7 staff assisted you with our remarkable friendliness and attention and you started your days with our delicious and sustainability focussed breakfast. On the other hand, we are sorry to learn that despite finding our location convenient you did not found it of your pleasant. We hope to welcome you back again in the near future. Best regards,Nagore A. Front desk manager

10/10 Excellent

Clair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the train station. Really nice room.
Stayed 1 night in Apr 2023
Response from Nagore A. on 29 Apr,2023
Dear Claire, Thank you for your past stay with us and your review. We are thrilled to learn you were impressed by our lovely rooms and will be pleased to accomodate you back in the near future! Kind regards, Nagore A. Front desk manager

10/10 Excellent

Heather

Stayed 2 nights in Apr 2023
Response from Nagore A. - Front desk manager on 13 May,2023
Dear Heather, Thank you for your past stay with us. We are thrilled to learn the One Shot Tabakalera House made it to the top of your preferences and we will be delighted to accomodate you again in the future so that you keep enjoying our excellence in service and great, bright, clean rooms. Kind regards, Nagore A.

10/10 Excellent

Ileana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Special thanks to Nagore and Ane! Spacious and very clean bedroom and bathroom. Mini fridge, coffee maker, and walking distance to bus and train stations. We walked to San Sebastian Cathedral, shopping stores and restaurants. The best Pintxos!
Stayed 2 nights in Sep 2022
Response from Nagore A. - Front desk manager on 9 Oct,2022
Dear Ileana,Thank you for your past stay with us, we are thrilled to know we made it to the top of your preferences!We are happy to learn from your experience that you enjoyed our tips along with our great spacious bedrooms located in a unique emplacement as Tabakalera. Furthermore, as you pointed out we are located in a great location for whatever purpose. It will be our pleasure to have you back with us in the future. Kind regards, Nagore A.

10/10 Excellent

Shelly

Liked: Cleanliness, property conditions & facilities, room comfort
Very good hotel
Loved the hotel, not located in the old city but is a walking distance from there (15-10 min). Really quiet area, and very easy to arrive from the train station. Very clean, big and comfortable rooms, staff very nice. Breakfast is really cool and recommended.
Stayed 2 nights in Sep 2022
Response from Nagore A. - Front desk manager on 9 Oct,2022
Dear Shelly, Thank you for your past stay and taking the time reviewing it. We are delighted to read that our great location inside the Cultural Centre of Tabakalera along with our establishment, breakfast and great 24/7 staff made your stay. It will be a pleasure to have you back in the near future. Kind regards, Nagore A.

8/10 Good

Freddie

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Trendy and spacious but a little bit down-at-heel
This hotel looks great in photos and has clearly been designed to catch the eye of those who like on-trend hotels, but once you arrive it all starts to feel a bit disappointing. Immediately on entering the room it was clear that the facilities were kept clean and tidy but were not well maintained. There were numerous marks on the walls, the hard flooring is very badly scuffed and worn, and the staircase decoration was damaged. Upstairs on the mezzanine, there were stains on the sofa and marks on the desk. Also there was spilt coffee stains on the bedside table. The bathroom was very clean, but again there was minor superficial wear/damage to the mirror shelf. The bed was clean and comfortable, but the curtains were a bit of a let down, allowing in just enough light to wake you up from both the corridor and outside, no matter how we arranged them. The layout of the room looks great in photos but could have been done in a much more practical way, by having the bed on the mezzanine and a larger living area. This would allow more wardrobe and drawer space and would have been a space big enough to open our large suitcase. With the current arrangement we were only just able to do this in the passageway. Also, the choice of noisy metal drawers that catch on a metal wardrobe frame in a hotel was just plain stupid. The drawers were so loud whenever they were opened that I could hear when our neighbours were getting dressed! Overall this is a decent hotel, but not great.
Stains on bathroom mirror shelf
White stain on mezzanine sofa - room 103
Scuffs on walls
Scuffed and damaged hard flooring
Stayed 4 nights in Sep 2022
Response from Nagore A - Front desk manager on 9 Oct,2022
Dear Freddie, Thank you for your past stay with us and taking the time reviewing it. Whilst we appreciate your good comments, we have addressed the issues you encountered so that we improve. Our cleaning department has taken a note about them and holding high standards on the cleaning as they do, we are sorry to learn from your experience that you didnt find so.We hope to recover your trust in the future with a one great stay. Kind regards, Nagore A. Front desk manager

4/10 Poor

Jacqueline Rose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
late check in, aircon broken
Pros: modern, some staffs are nice, some are not. Cons: late check in time. From 2pm, it became to 5pm because room was not ready. room 110 aircondition is dysfunctional. It turns on but doesnt cool the room. We complained first night and they said they cant do anything about it because they are fullly booked. They would have given a refund but i booked through hotels.com so they cant.. so they promised to have it fix the next day. On 2nd night, we still had the same issues. so i complained to hotels.com and they contacted the property and was told they are not willing to give a refund or any compensation for the mishap.. If you plan to book this hotel, think twice. If i were you, book elsewhere. Location isnt that convenient either.
Stayed 2 nights in Sep 2022
Response from Nagore A - Front desk manager on 14 Oct,2022
Dear Mrs Rose, Thank you for reviewing your past stay with us,, it has been a pleasure to accomodate you. Whilst we are happy to read that you found us modern and found part of our staff nice we are sorry to read from your past stay that you found the air condition dysfunctional. We do periodic checks to ensure that the system works correctly and during your stay, I am afraid that no disruption on the service occurred. Nonetheless, sorry if the proper explanations were not given. We truly hope you may give us the opportunity again to accomodate you in the future. Kind regards, Nagore A.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff fantastic. bed great.
Stayed 3 nights in Sep 2022
Response from Nagore A on 14 Sept,2022
Dear Ian, Thank you for your past stay with us and your review. We are thrilled to learn you were impressed by our staff and bed and will be pleased to accomodate you back in the near future! Kind regards, Nagore A. Front desk manager

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022
Response from Nagore A - Front desk manager on 18 Aug,2022
Dear Nadia, Thank you for your past stay with us. We are sorry to learn that have not made it to the top of your preferences though, we are looking forward to welcoming you back in the future. Kind regards, Nagore A - Front desk manager

8/10 Good

Susan

Stayed 2 nights in Jul 2022
Response from Nagore A - Front desk manager on 18 Aug,2022
Dear Susan, Thank you for your past stay with us and rating it, we are looking forward to welcoming you back in the near future! Kind regards, Nagore A. Front desk manager

6/10 Okay

Elaine

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was spacious but housekeeping didn’t do a good job cleaning the room. It is very dusty and a lot of mosquitoes/bugs. However the reception was helpful. Only thing is they claimed that they are 24/7 but most of the time you can’t find them.
Stayed 2 nights in Jul 2022
Response from Nagore A-Front desk manager on 18 Aug,2022
Dear Elaine, Thank you for your past stay with us. Overall, we are sorry we didn´t make it to the top of your preferences and would like to take the opportunity to thank you for your past stay. Kindly note that we do apply the highest standards of cleaning and pest control so we are sorry to read from your review mosquitoes entered to your room as this is the first time we have such areview. Despite your discomfort, we hope to have the opportunity to welcome you back in the future. Kind regards, Nagore A. Front desk manager

10/10 Excellent

Lars

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Room without a view!
It was ok. Helpful and pleasant staff but a room where you can’t see out of the window because it so high up, is just not for me.
Stayed 1 night in Aug 2020
Response from Nagore - Front desk manager on 28 Aug,2020
Dear Ian, Thank you for reviewing your past stay with us in One Shot Tabakalera House. Whislt we are delighted to learn our 24/7 staff made a different in your stay we are sorry to read that your window was not of your preferences. Do not hesitate to send us an email to tabakalerahouse@oneshothotels.com if considering restaying with us as we will be thrilled to accommodate you in a room which suits you best. Kind regards, Nagore A.

10/10 Excellent

JPG, Toronto

Travelled with partner
Liked: Staff & service
It was modern, as expected. Staff was very friendly and helpful. The bed was super comfortable, we slept well. We didn’t have breakfast at the hotel, and grabbed coffee at spot in the attached building and they made a great coffee,
Stayed 2 nights in Feb 2020
Response from Nagore A - Front Desk Manager on 5 Mar,2020
Dear JPG, Thank you for taking your time reviewing your past stay with us in One Shot Tabakalera House. We are thrilled to learn our 24/7 staff was helpful and friendly and you enjoyed a great rest with our extra comfort mattresses. It will be a pleasure to accommodate you back with us in the near future. Best regards, Nagore A.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Kind Regards/ Un saludo on 23 Feb,2020
Thank you very much for your rating! Muchas gracias por su puntuación!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, central and near bus station, very clean and quiet.
Stayed 2 nights in Feb 2020
Response from Kind Regards on 19 Feb,2020
Thank you very much for your kind words, we hope to see you back soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Nagore A. on 30 Jan,2020
Dear Christopher, Thank you for ranking your stay with us, it is thrilling to learn we made it to the top of your preferences and will be a pleasure to have you back with us when returning to San Sebastian! Best regards, Nagore A.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is perfect. Central and very close to Coach station. It’s next to beautiful Maria Cristina park. The staff at reception are friendly and polite. I’ve stayed here a few times and as long as the prices remain reasonable I’ll keep staying at this hotel on my Donostia visits.
Stayed 3 nights in Jan 2020
Response from Nagore A - Front Desk Manager on 17 Jan,2020
Dear guest, Thank you for taking your time reviewing your past stay with us in One Shot Tabakalera House. As you pointed out, our location is perfect and convenient to any point of the city and we are happy to read our 24/7 staff assisted you with our remarkable friendliness. Furthere are thrilled to learn that you will come back and we are looking forward to welcoming you back again. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Cool building and very convenient location. Try to get the suite.
Stayed 1 night in Sep 2019
Response from Nagore A - Front desk manager on 7 Jan,2020
Thank you for taking your time rating and commenting your past stay with us. It is a pleasure to learn we made it to the top of your preferences and our great location was perfect for your journey. We are looking forward to welcoming you back in the near future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Closed to everything we wanted to visit. All of the people at the hotel were friendly and helpful. Our room was kept clean everyday.
Stayed 4 nights in Nov 2019
Response from Nagore A - Front Desk Manager on 4 Dec,2019
Dear guest, Thank you for commenting your past stay with us in One Shot Tabakalera House. We are thrilled to learn our 24/7 staff made your stay more enjoyable and as you remarked, our convenient location is always a pro in all our hotels. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2019
Response from Nagore A. - Front Desk Manager on 25 Nov,2019
Dear guest, Thank you for rating your past stay with us, we are thrilled to learn me made to the top of your preferences with a 5/5 and we will be honoured to have you back with us when retuning to San Sebastián. Best regards,

6/10 Okay

Kathie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Nagore A - Front Desk Manager on 15 Nov,2019
Thank you Kathie for rating your stay with us. Please do not hesitate to contact us when returning to San Sebastian as we will be thrilled to have you back with us. Best regards,

10/10 Excellent

Jean V.

Liked: Cleanliness
Trendy
We enjoyed the location, the staff, and the breakfasts
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from Nagore A on 6 Nov,2019
Thank you for rating your stay with us. We are looking forward to welcoming you back in the near future. Best regards, Nagore A

6/10 Okay

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
An impersonal hotel in a beautiful city
One Shot Tabakalera is a nice hotel but it lacks warmth. The lobby (or what passes for it) is impersonal and does not encourage the guests to mingle as the seating consists of a long bench along a wall facing another wall. And while the bed was very comfortable, the room itself was not. For example, the safe was placed at the bottom of the closet forcing one to kneel down the hard concrete floor to use it. Who thought of that? No one who ever intended to use it! And if a hotel decides to only provide liquid bath gel why not provide a wash cloth to use it? Without a wash cloth it is hard, if not impossible, to wash with a liquid gel as the shower washes it off one’s hands immediately.
Stayed 2 nights in Oct 2019
Response from Nagore A on 15 Nov,2019
Dear Cesar, Your opinion is really important for us, thank you for not only rating your stay but also commenting it. We are sorry to learn our decoration did not make it to the top of your preferences as unique taste has been placed to decorate our unique hotel. Nonetheless, it is a pleasure to learn you enjoyed a great rest in our extra-comfort mattresses. We will furthermore take on-board your comments about the amenities though we truthfully hope you enjoyed our details in the room. We are looking forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay for train travelers
What a great stay! The hotel was amazing and very comfortable. We took a train from San Sebastián to Barcelona and the location of the hotel to the train station can’t be beat.
Stayed 1 night in Oct 2019
Response from Nagore A - Front desk manager on 5 Nov,2019
Dear Kyle, Thank you for your review upon your stay with us, we are thrilled to learn we made it to the top of your preferences and we are certainly pleased to learn our convenient location suited you. We are looking forward to welcoming you back in the near future. Best regards, Nagore A.

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2019
Response from Nagore A - Front Desk Manager on 25 Sept,2019
Thank you for rating your stay with us, we are looking forward to welcoming you back again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and parking. Close enough to walk to all the sites in the city. Friendly helpful staff and the rooms were grand.
Stayed 1 night in Sep 2019
Response from Nagore A - Front Desk Manager on 3 Oct,2019
Thank you for reviewing your stay with us, we are lookin forward to welcoming you back in!

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable room, but it had little light. Fitness facility and sauna were underwhelming. Nice staff. Many problems with keys.
Stayed 2 nights in Sep 2019
Response from Nagore A - Front Desk Manager on 3 Oct,2019
Thank you for rating your stay with us.

6/10 Okay

Verified traveller

Overpriced average hotel in overrated city
Very noisy room due to poor insulation. Overpriced hotel as everything else in San Sebastian. Next to bus/train station convenient for further travel But quite a distance from old town by 20-30mn walk. We should have stayed just one night instead of 4. Perhaps we were disappointed with SS as overrated after we 've been to gorgeous french basque region next door. Only thing we liked was basque people we met are friendly, helpful and unpretentious, esp. outside of old town.
Stayed 4 nights in Sep 2019
Response from Nagore A - Front Desk Manager on 3 Oct,2019
We thank you for your stay with us along with your feedback. We hope to welcome you back again one day in the near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very unique set up. Loved the large windows and size of the rooms. Location isn’t great, but not too far from the action. The staff were wonderful!
Stayed 2 nights in Sep 2019
Response from Nagore A - Front Desk Manager on 11 Sept,2019
Thank you for rating your stay with us, we are pleased to learn our unique location and decoration delighted you and that our effords were rewarded with a great stay. Best regards,

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Nagore A -Front Desk Manager on 11 Sept,2019
Thank you for rating your stay with us, we are delighted to learn we made it to the top of your preferences! Looking forward to welcoming you again. Best regards,

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Good size rooms and great service.
Stayed 3 nights in Aug 2019
Response from Nagore A - Front Desk Manager on 3 Sept,2019
Thank you Francis for your stay with us. We are pleased to learn you found us to be of your preferences and we will delighted to welcome you back again in the near future. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Faultless stay and excellent staff
Excellent place to stay, was very comfortable and the staff were wonderful with helping us with our queries and suggesting places to eat. Want to come back and stay here again!
Stayed 3 nights in Aug 2019
Response from Nagore A - Front Desk Manager on 3 Sept,2019
Thank you for rating your stay with us in One Shot Tabakalera House. We are thrilled to learn our efforts made your stay more enjoyable and our unique hotel was of your taste. We are looking forward to welcoming you back in the near future! Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Decoration was really modern, quiet and good cafe nearby
Stayed 4 nights in Aug 2019
Response from Nagore A -Front Desk Manager on 19 Aug,2019
Thank you for taking your time commenting your stay with us. It is a pleasure to read we made it to the top of the rating and that you enjoyed our modern decoration. We are looking forward to welcoming you back again!

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Nagore A - Front Desk Manager on 9 Aug,2019
Thank you Katie for rating your stay with us, we will be delighted to accommodate you again in your next stay!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not a four star hotel; 2.5 at best. Inconveniently located for anything but the train station...20 minutes walk to all the cool tavernas and beaches. Mold in the shower, dirty carpets, incomplete linens, no waters in the room except the mini bar, inconvenient and expensive parking... and diffident service with a snotty attitude. San Sebastian is a great place and there are better places to stay
Stayed 2 nights in Jul 2019
Response from Nagore A - Front Desk Manager on 6 Aug,2019
Dear Anonymouse, We are sorry to learn you didn´t have a great stay as usually our guests do but would like to thank you for your review. Kind regards,

8/10 Good

Andrea

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice location, very very friendly staff. But the rooms and the entire building is simply not a 4 stars material. Breakfast is very modest and actually for this price (over 230$ per night) quite disappointing.
Stayed 3 nights in Jul 2019
Response from Nagore A - Front Desk Manager on 1 Aug,2019
Dear Andrea, Thank you for taking the time rating your stay with us. We are sorry to learn despite being helped by our 24/7 reception at their best the hotel itself was not what you expected. Nonetheless, it will be a pleasure to have you back with us during winter season when all prices in San Sebastian go down. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Nagore A- Front Desk Manager on 25 Jul,2019
Thank you for rating your stay with us, we are looking forward to seeing you again in the near future!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Nagore A - Front Desk Manager on 22 Jul,2019
Thank you for rating your stay with us, we are looking forward to having you back again with us.