Located in Sandakan, Hotel Sandakan is in the city center. Agnes Keith House and Sandakan Memorial Park are local landmarks, and some of the area's attractions include Borneo Sun Bear Conservation Centre and Sepilok Orangutan Rehabilitation Centre.
At Hotel Sandakan, you can look forward to dry cleaning/laundry services, car rentals on site, and 2 restaurants. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
Free self-parking
A front desk safe, laundry services and a banquet hall
Room features
All 105 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and desk chairs.
More amenities include:
Bathrooms with bidets and baths or showers
Electric kettles, daily housekeeping and desks
Languages
Chinese (Mandarin), English, Malay
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
Free self parking on site
Limited on-site parking
Food and drink
2 restaurants
Restaurants on site
Palm Cafe
Palm Garden
Family friendly
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Wedding services
Business services
2 meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair accessible (may have limitations)
More
9 floors
Ballroom
Banquet hall
Building
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bathtub or shower
Bidet
Hair dryer on request
Private bathroom
Towels
Entertainment
TV
Food and drink
Electric kettle
Free bottled water
Limited room service
More
Air conditioning
Desk
Desk chair
Iron/ironing board on request
Phone
Policies
Check-in
Late check-in subject to availability
Check-out
Late check-out subject to availability
A late check-out fee will be charged
Special check-in instructions
Front desk staff will greet guests on arrival
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property:
Cash deposit: MYR 100 per accommodation, per stay
We have included all charges provided to us by the property.
Optional extras
Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Only registered guests are allowed in the guestrooms
Property is also known as
Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan
Frequently asked questions
Is Hotel Sandakan pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Sandakan?
Self-parking is free at this property.
Hotel Sandakan Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We only had a one night stay as a stop over, the hotel is clean and convenient for what we wanted.
It’s an old hotel with some nice old features.
Rooms were nice and big and comfortable.
A good breakfast was included in the price.
Although the interior is a bit dated the hotel is very clean extremely convenient to all Sandakan has to offer. Staff are very helpful and professional. The breakfast/dining area is very pleasant and offers good menu choices.
There was a mixup with our reservation that didn’t show up in the hotel’s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didn’t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there weren’t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
his hotel did not receive, or did not see, our booking via hotels.com; no idea if hotels.com/expedia did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact hotels.com and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on hotels.com must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via hotels.com; till no reaction from hotels.com on this incident.
I booked Hotel Sandakan on the recommendation of the driver I used out at Sepilok, and I'm grateful that I did. The hotel was great, in a good location close to countless eateries, and several convenience stores/supermarkets. Service was excellent.
The room was large, clean, and very comfortable - I stayed in the Junior Suite. The room had both a shower and bath.
Highly recommend if staying in Sandakan.