Search Apartments in Santa Cruz

"We could see the ocean from our room. The hotel was clean, rooms well stocked, food was amazing, beach was beautiful, the staff and security were all so kind and always smiling. "

"Did not feel like a Ritz Service was ok but did not go out of way like they have at other locations "

"Yes, ocean was visible. Rooms were great."

"Booked an oceanfront rooms with two beds as we were having a guys trip. The hotel tried putting us in rooms with only one bed and no privacy for the bathroom. When we brought the issue up to the front desk management they lied to us originally stating that they had no double bed rooms for oceanfront and blamed Expedia for the mix up. They then downgraded our rooms to oceanview with no compensation. Later they told us that the rooms that we had reservations for were booked by others until the next day and finally moved two sets of people in our group up to the rooms that were originally booked (mind you, we all booked over 6 months in advance). On checking out, we did hear other vacationers had the same issues as us. The rooms were not consistent between us as some had amenities that the others didn’t. The gym is disgusting and dangerous, the machines for weight lifting will leave stains on your hands that takes a bit of time to scrub clean. The equipment also shows signs of lack of maintenance as one bike sounded like the tread was off and making additional thumping sounds when a person was using it. The cables on the standing weight machines also needs to be corrected and tightened. As for the pools, we found at least the pool that was connected to the bar had plants growing out of the drain on the bottom of the pool. The restaurants/bars were great and the people staffing those areas were very friendly and knowledgeable, going above and beyond."

"Good"

"Yes, but noisy during the very early morning hours due to delivery trucks. "

"Lovely resort beautiful pools! The room was well layed out, however had the smell of moldy laundry. The food and restaurants were lovely at all times. Please avoid the concierge service. The woman with who we tried to book an excursion with at the concierge was very intent on upselling us to “her favorite” excursion, refusing to answer direct questions and instead, redirecting our attention to her preferences, taking at least 45 Minutes to show us pics on her phone, even after us saying no countless times. Finally, all we wanted was to order a cab to see the palm beach area and she gave us a hard time about that, telling us it was “closed” ( it was not) saying she alone needed to call the cab, we could not, and when I finally let her know I was getting aggravated 45 minutes later, she told me to calm down. I went ahead and booked our dolphin catamaran through the expedia app Myself, and had a WONDERFUL TIME! Our cab driver gave us his direct number and we used him countless times and he was lovely. Avoid the concierge at this resort as I believe they might be commission based, rather than guest services. Otherwise, a lovely stay at this resort, we would definitely stay again."

"Room was clean, view was nice enough we weren't Lolo by for a view just queen bed to extend our trip. Ate at bar by lobby order was not wore right the manager took the order off the bill. Which is how you run restaurant! Ate and stayed at St Regis Eskama, 3 of 4 meals were cold not warm. Manager said it was because we asked for gluten free pasta and had some allergies. Happy with Hyatt not St Regis"

"Great location, super friendly "