Minibar, in-room safe, desk, blackout curtains
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Reviews of Prince Hotel

3.5 out of 5
Prince Hotel
Calle Pauro 64, Corner of, Av. Omar Chavez Ortiz, Santa Cruz

Reviews

8.2

Very good

Rating 10 - Excellent. 17 out of 46 reviews" "
Rating 8 - Good. 21 out of 46 reviews" "
Rating 6 - Okay. 5 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mauricio

Stayed 2 nights in Apr 2022

4/10 Poor

Rafael A.

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Not even close to what the pictures shown. Very misleading
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Staff and food was great! Location is a little off and nearby areas are not the best
Stayed 4 nights in Sep 2018

10/10 Excellent

viviana, cochabamba,bolivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location not favorable
The experience inside was great but location was not great...few blocks down was a bad neighborhood
Stayed 1 night in Jan 2018
Response from PRINCE HOTEL on 18 Jan,2018
Estimada Señora Viviana, Muchas Gracias por su comentario. Nos complace saber que disfruto de su estancia con nosotros.Estaremos atentos para su próxima visita. Que tenga usted un excelente día. Saludos Cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

6/10 Okay

CC, New York

Liked: Cleanliness, staff & service, room comfort
Nice hotel in a terrible location
I arrived late at night and they received me nicely and very welcoming. The room was nice, bright and very clean. Unfortunately, the breakfast was very disappointing. I just had some fruit, since the eggs were like from a week ago and their juices clearly from a box or bottled. The bellboy was super nice as well as the reception staff. This place has potential but the location ruins it all together with the breakfast. There is a sauna outside by the pool and next to the gym which was lovely and its possible to see the bottom of the pool. I am sure its nice during daytime but if you arrive tired after a busy day of meetings you just need to swim and rest at the jacuzzi but it's cold. So you are forced to use the sauna. I wouldn't return to this hotel, since in downtown Santa Cruz I've seen better at the same price.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Brand new hotel, great service. Definitely will stay there when I return to Santa Cruz

8/10 Good

Matt, Viña del Mar, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yarimar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Mostly we were working all day long out of hotel but still happy with Hotel service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel, very clean, spacious room and comfy bed. Fast check in
Response from Prince Hotel on 29 Sept,2016
thank you very much for your comment await your early return

8/10 Good

Leida Coromoto

Stayed 1 night in Aug 2022

10/10 Excellent

CHARLES JUNIOR

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio, la gente muy amable, super atentos. El lugar brilla por la limpieza y las habitaciones súper cómodas y grandes. La zona es tranquila y en general tuve una excelente experiencia en el hotel.
Stayed 6 nights in Jul 2022

8/10 Good

CHRISTIAN

Business traveller
Liked: Cleanliness, staff & service, room comfort
Otima atenção, instalações podem melhorar.
Razoável, o valor para a acomodação estava correto, entretanto a região não é das melhores e tive agua no interior do quarto após uma chuva forte, aparentemente algo que pelo que os funcionários comentaram era comum,café da maha simples, porêm suficiente e atenção de pessoal 100% aprovada.
Stayed 3 nights in Aug 2022

10/10 Excellent

Paula

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom atendimento e boa estadia.
Stayed 5 nights in Aug 2022

6/10 Okay

Leonir

Stayed 2 nights in Jul 2022

2/10 Terrible

Rodolfo

Stayed 3 nights in Jun 2022

10/10 Excellent

JAIME BORIS

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022
Response from Jaime Boris on 29 Jun,2022
Nos alegramos que su estancia en el hotel haiga sido de su agrado. Gracias por la preferencia..

2/10 Terrible

Fabian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los precios no son los mismos
Muy mal la reserva por un precio en el hotel nos cobraron otro precio muy alto
Stayed 1 night in Nov 2021

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho
Stayed 3 nights in Oct 2021

10/10 Excellent

SIMON

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelente
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cómodas sus habitaciones
Stayed 2 nights in Jul 2021

6/10 Okay

Wallyson

Stayed 1 night in Dec 2020

8/10 Good

marcela paz

Liked: Cleanliness, staff & service, property conditions & facilities
Bonito hotel, falta abastecer más la cafetería, las camas un poco duras, wifi un poco débil. Buena atención de su personal.
Stayed 2 nights in Aug 2019
Response from Prince Hotel on 14 Sept,2019
Agradecemos su valoración , tomaremos en cuenta sus recomendaciones. Saludos cordiales. Prince Hotel

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service
No me gusto la falta de limpieza diaria a sus instalaciones sobre todo baños en restaurante. Me gusto su habitación
Stayed 17 nights in Jun 2019
Response from Marketing Prince Hotel on 9 Aug,2019
Hola Buenas Tardes de parte de Prince Hotel Lamentamos que haya tenido esa experiencia, recordando y verificando informacion en nuestro hotel existian 2 grupos uno de ellos infantil, Agradecemos hacernos notar para estar aun mas atentos en lo que refiere nuestras instalaciones generales Agradecemos el tiempo para el envío de su respuesta Le pedimos disculpas Atte Prince Hotel

8/10 Good

Koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サンタクルス市内では、いいホテルだと思う。
空港バスの発着乗り場から比較的近く便利。部屋は綺麗で、ベッドも大きい。シャワーの水量強めで、お湯もしっかり出る。室内に金庫もありちょっとした外出時にセキュリティを確保できそう。Wifiも強く、ストレスを感じることはなかった。スタッフも親切で、チェックアウト後に荷物を預かってくれた。部屋のキーがカードタイプなのも場所を取らずありがたい。 残念な点を書くと、部屋にハンガーがないこととロビーで売っているドリンクがやや高いこと。また朝食がやや寂しさを感じた。
Stayed 1 night in May 2019

10/10 Excellent

Mirco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from PRINCE HOTEL on 11 Apr,2018
Estimado Señor Mirco Morini, Muchas Gracias por su comentario. Nos complace saber que disfruto de su estancia con nosotros.Estaremos atentos para su próxima visita. Que tenga usted un excelente día. Saludos Cordiales,

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2017
Response from PRINCE HOTEL on 24 Jan,2018
Estimado Señor David, Muchas Gracias por su comentario. Nos complace saber que disfruto de su estancia con nosotros.Estaremos atentos para su próxima visita. Que tenga usted un excelente día. Saludos Cordiales,

10/10 Excellent

JAVIER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel que cumple para tus espectativas
Un hotel que cumple con todos los requisitos para una gran estadía familiar o de negocios. La zona no es comercial es habitaciónal seria el único comentario menor.
Stayed 5 nights in Jan 2018
Response from PRINCE HOTEL on 18 Jan,2018
Estimado Señor Javier, Muchas Gracias por su comentario. Nos complace saber que disfruto de su estancia con nosotros.Estaremos atentos para su próxima visita. Que tenga usted un excelente día. Saludos Cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia boa
Muito agradável
Stayed 3 nights in Dec 2017
Muchas Gracias por su comentario. Nos complace saber que disfruto de su estancia con nosotros. Estaremos atentos para su próxima visita. Que tenga usted un excelente día. Saludos Cordiales,

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
The room is nice and comfortable. The staff is really good and helpful. It's close to town and definitely living up to the price. Thanks a lot for a great hotel experience.
Stayed 1 night in Nov 2017
Estimado Señor Nick, Muchas Gracias por su comentario. Nos complace saber que disfruto de su estadía en el Hotel. Lo esperamos pronto. Que tenga usted un excelente día. Saludos Cordiales,

8/10 Good

Hugo Eddemir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2017
Estimado Señor Hugo Eddemir, su opinión es muy importante para nosotros, ya que nos ayudará a mejorar nuestros servicios. Gracias. Que tenga usted un excelente día. Saludos Cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
good room， good service，good breakfast，but the gym is bad and also the swimming pool is dirty.
Stayed 1 night in Sep 2017
Buenos Días Gracias por sus comentarios, estamos trabajando para mejorar la observaciones que nos indico. Lo esperamos pronto. Que tenga usted una Excelente semana.

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendado
Muy buen hotel, la gente muy cordial y dispuesta a hacer pasar muy bien
Stayed 8 nights in Sep 2017
Muchas Gracias por su Comentario. Estimado Señor Enrique, estaremos a su entera disposición para su próxima llegada para poderle brindar el mejor de los servicios. Que Tenga usted una Excelente Semana.

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena alternativa para quien desea estar a pasos del Stadium.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Ottimo ma,,,,,Troppo rumoroso
Troppo rumore la notte :Porte delle stanze con chiave elettronica,troppe rumorose nella chiusura. Hotel usato dalle squadre di calcio(essendo vicino allo stadio).Ciò comporta rumori nei corridoi la notte e un servizio cucina scarsamente organizzato.Io,a tavola da solo,ho dovuto aspettare quasi un ora per pranzare.Hanno prima servito l'intera squadra del Real Potosì e poi hanno iniziato a cucinare per me.Indisposto ed irritato(sono disposto ad aspettare in un ristorante ma non in un hotel dove pago pure e non poco il soggiorno) mi sono cercato un ristorante fuori hotel e fuori pioveva pure.Sarebbe stato più professionale e più rapido servire prima me e poi 23 persone.Ma loro gli portano più soldi di me quindi hanno priorità,Anche il servizio taxi lascia a desidarare. Tariffe per aereoporto al doppio dei taxi normali e non si capisce perchè visto che il tragitto non è neanche cosi lungo.....Insomma....fanno di tutto per non farti tornare

10/10 Excellent

liliana , p

Liked: Staff & service, property conditions & facilities, room comfort
Muy bonito
Excelente hotel .. muy buena atención y sobre todo muy cómodo

10/10 Excellent

diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen hotel y mejor precio
Muy buena experiencia, servicio e instalaciones

10/10 Excellent

juliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel novinho e Show de Bola
A unica coisa que realmente deixou a desejar foi a localização. porém os próprios funcionários do hotel nos aconselharam a não caminhar sozinho a noite nas redondezas do hotel. Saia sempre em táxi que é realmente muito barato

8/10 Good

Jose Luis, cerca al Stadium Tahuichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recomendado
Agradable y tranquila. Recomendado para aquellas personas que van a los conciertos de SCZ.

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpo
Boa

8/10 Good

Marcelo, Brasil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpo
Boa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpo e agradável
Bom atendimento

6/10 Okay

Rodrigo

Liked: Staff & service
Buena atencion
La atencion muy buena, tuve un problema en el baño ya que el desague de la ducha no funcionaba muy bien, la zona en donde se encuentra no es atractiva para el turismo
Response from General Manager on 29 Sept,2016
Muchas gracias por sus comentarios seguiremos trabajando que para su posterior llegada las falencias sean subsanadas muy agradecidos por su preferencia. saludos cordiales.. Prince Hotel

8/10 Good

Jose G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien
Muy buena atencion y servicios
Response from General Manager on 29 Sept,2016
Muchas gracias por su comentario seguiremos trabajando para que su posterior llegada sea aun mas placentera... saludos cordiales. Prince Hotel