Santa Elena Hotels from S$52

"Let me start with the positives, the only thing accurate about the advertisement of the facility is the description of the 4 pools and the amazing view. Yes a picture is worth a thousand s words. The shuttle does run continuously as stated 7am - 10pm. There are a few amazing staff member that go well above and beyond. Maria and Gaston pool and restaurant bar tenders great, Jean who runs the romantic dinner and works dinning amazing, Olman towel station /shuttle driver great. Not so positive, common problem every guest shared was the false advertisement of the 2 restaurants and the 25+ pictures of the food. A restaurant is a place where you sit down, read a menu and place your order, or order from a counter. Dorito is a breakfast lunch and dinner buffet with 90% of the food the same every day lunch & dinner. 2nd common complaint, it list 4 bars - only 1 is open 10am-6pm, and the other 6pm -everyday they run out of alcohol and the drinks are massively watered down. As a 74yr old guest said she got more of a buzz off a cup of Pepsi They do not even have wine. There is a liquor stirred in walking distance, in which, most guest bought their own. 3rd common problem, the facility is sold out but only have 14 chaise longe chairs and 8 are broken. Guest are told to go to the beach or sit on a wooden dinning chair at the pool. So not only is it byob it’s also byoc. Which now brings us to the beach, only a few chairs but you have to get up at 7am to get a chair there or by the pool. "

"Outdoor pool was great"

"No fridge. Good breakfast. Staff friendly. Pool nice. close to restaurants."

"Rooms are very cosy, but need some improvements, such our safe was not working and no one fix it even we reported, toilet pump some time was not functional and required manual adjustment. Also the people next door was party after midnight on outdoor teracce which was next to our room so we couldn't sleep as the insulation is poor."

"The pools were inviting and relaxing, the staff members were friendly and attentive, our room was comfortable and spacious, the views were beautiful and enjoyable. Everything was like a dream come true! "

"We enjoyed the pool as we checked in early. Food was tasty and room was clean and comfortable. "

"Breakfast was GREAT. Had choices. Internet good Room was good and cleaned daily with new towels and mop up. Pool great. A little store right in hotel. Convenient. The staff spoke English as well. I will go back "

"Very attentive and friendly staff. Sunset view was beautiful. Having a regular shuttle to the beach and restaurant on site was a great asset for this stay. The only thing I missed was an all inclusive breakfast that we had at all of our other stays in Costa Rica. "

"Great outdoor pool, great breakfast, lots of wildlife to see! "