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Reviews of Terrazas Tayrona Travelers Apartamentos y Suites

3.5 out of 5
Terrazas Tayrona Travelers Apartamentos y Suites
Carrera 3 # 24 - 63, El Rodadero, Santa Marta, Magdalena

Reviews

8.2

Very good

Rating 10 - Excellent. 69 out of 140 reviews" "
Rating 8 - Good. 41 out of 140 reviews" "
Rating 6 - Okay. 12 out of 140 reviews" "
Rating 4 - Poor. 8 out of 140 reviews" "
Rating 2 - Terrible. 10 out of 140 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

israel

Travelled with group
Liked: Amenities, property conditions & facilities
Great staff and rooms
Stayed 3 nights in Feb 2024

10/10 Excellent

israel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very friendly and helpful staff.
Stayed 5 nights in Feb 2024

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, property conditions & facilities
DO NOT STAY HERE. My experience: 1. The receptionist that has the morning shift always had an attitude, and always ignored us when we approached the Desk. He seemed like he did not want to work at all. 2. They say they have a Buffet, but in reality they have someone serving very small portions of only scrambled eggs, 1 arepa, 1 bread and two pieces of papaya fruit. You cannot go back for more. You get what you get. 3. The building feels abandoned. There is no type of maintenance there ants all over the couches in the lobby when you first walk in. 4. The pool is very dirty and no one working in those areas. 5. The jacuzzi schedule is not followed or respected. The guest are suppose to have an hour of jacuzzi time. When we arrived there was a family that didn’t want to leave so I called the receptionist and no one helped us or had been or respected the time that we are required. 6. Cold jacuzzi 7. Shower is cold water. 8. Only one elevator working. 9. Far from everything. Over all not worth it at all.
Stayed 3 nights in Feb 2024

8/10 Good

Angel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Alex

Travelled with family
Liked: Amenities
Great place
Stayed 3 nights in Oct 2023

8/10 Good

Gustavo

Liked: Cleanliness, property conditions & facilities
Standard nice and affordable place
Stayed 1 night in Dec 2023

10/10 Excellent

Jorge I

Liked: Amenities
Excellent!!! Staff very nice. Special nomination to Victor boss in the area restaurant. Wow !!! Andrea well extremely happy.
Stayed 7 nights in Dec 2023

8/10 Good

Ingrid

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really like the building is very clean quiet, the staff was very nice, just be aware is located in Rodadero south means is far from the beach and the rodadero taxi is needed to go there. The other thing is the wifi goes in and out.
Stayed 1 night in Dec 2023

10/10 Excellent

Octavio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable
Stayed 4 nights in Dec 2023

10/10 Excellent

juan

Liked: Cleanliness, room comfort
Best vacations ever
Amazing place Brigth new I will be back thank you for everything
Stayed 3 nights in Oct 2023

4/10 Poor

Cesar

Liked: Property conditions & facilities
The hotel charged $300,000 for the identification handles and I really felt cheated having to pay for this
Stayed 4 nights in Sep 2023
Response from Gracias on 19 Sept,2023
Gracias

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, room comfort
FANTASTIC PLACE
I booked this stay for my mom’s and aunties vacation. They were thrilled about the warmth of the staff members, the location, the breakfast ( super delicious and affordable ), the cleanliness of the place, their pool, the service… basically everything! My aunties called me just to make sure I leave an excellent review and I BELIEVE THEM. MUCHAS GRACIAS!!! De parte de las 4 señoras que estuvieron con ustedes todo el fin de semana. <3
Stayed 4 nights in Aug 2023
Response from Gracias on 19 Sept,2023
Gracias por sus comentarios. Nos encanto atenderlas

6/10 Okay

Alexander

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice, well-kept rooms, HOWEVER, deficient in things such as hot water (water was not even warm), Internet was extremely weak and only useful in certain areas. We reserved the jacuzzi and it wasn’t working when we got there. We reported the problems and they said they were going to send someone over to fix it, but never did. Kitchen staff was friendly and kind. Food was good.
Stayed 3 nights in Aug 2023
Response from Gracias on 19 Sept,2023
Gracias por sus comentarios

8/10 Good

Rackson

Stayed 3 nights in Jul 2023
Response from Gracias on 19 Sept,2023
Gracias

8/10 Good

Jair

Stayed 3 nights in May 2023

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great apartment great location nice place for vacation
Stayed 12 nights in Feb 2023
Response from Olis Rondon on 2 May,2023
Buen día Sr. Antonio, en Travelers Apartamentos & Suites le agradecemos por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutó su estadía. Esperamos poder recibirle nuevamente en está ciudad o en alguna de nuestras sedes a nivel nacional, Saludos!

6/10 Okay

John, Winona

Business traveller
Liked: Cleanliness
This property is located in the outserts of Rodadero. No stores are walkable. There is a fee for everything. Paid by separate entities. Front desk fees, restaurant fees, property management fees. Was very confusing. TV’s and internet never worked.
Stayed 2 nights in Feb 2023

4/10 Poor

Timothy

Liked: Cleanliness
Disliked: Amenities
When we arrived we were greeted with very friendly staff. They have two elevators the one elevator was out for service. Which took a very long time to go up and down from the 12th floor. When we arrived we noticed there is no hot water we called down immediately. They told us that they would have to call somebody in to fix it which took a full 24 hours. Our stay was three days however we only had hot water for one and a half days. The couch leg was broken on the one side. A little stool had a big hole in it. The fridge was not working but after plugging it in it worked. The next day our food and water and ice were totally thawed as the cleaners unplugged the fridge again. For breakfast it was expensive and not very good. The views of the apartment were incredible and the staff were very friendly. When you rent something out and you’re paying good money for it they should make sure that everything works and is in working condition. This place required for you to take a taxi as it it was not in a very good area. We would have like to been able to walk and explore.
Stayed 3 nights in Jan 2023

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2022

8/10 Good

Quentin

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
It's in an area that is going to be in construction. But that's not a problem except that it is a taxi ride to get to any decent restaurants. There was constant music noise coming from way down the road somewhere and it seemed to travel to our floor (9) quite easily. Louder and longer on the weekends. The apartment itself is quite nice and is actually an apartment complete with everything you'd need to live there and cook for yourself. It's a short walk to the beach and probably one of the nicest beach areas around in that it's not covered with people trying to get your money. Wifi wasn't good, it's the slower 'n' type of wifi and despite having router in our apartment it wasn't used by the system we were given at all, in room 902 there was only reception in the end of one bedroom and it was marginal and cutting out all the time. This meant quite an additional expense for travellers whom don't speak Spanish and are reliant on wifi and data. Both apartments we had (4 rooms) had poor maintenance. It didn't really limit or worry our stay, but it did detract from what should have been a better experience. e.g. none of the bedside lights worked because they had non Colombia power plugs, a silly problem with an easy fix. All the toilet roll holders fell off in both apartments. The headboard fell off on one side meaning we couldn't use the side table. One of the showers had completely broken doors. Staff were very nice and attentive to all our needs.

4/10 Poor

Jennifer

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
They did not provide us with blankets or towels for the room ( only pool towels upon check-in) The hotel seemed a little run down, the dining area was not great, items we asked for from menu they did not have. Bedroom sink started leaking when brushing my teeth and made a huge puddle.

10/10 Excellent

Craig

Travelled with group
Liked: Cleanliness, room comfort
Nice place - nice people
I arrived in Santa Marta at 8am on a Sundy morning and they did not answer the phone. However within 45 mins they responded to my email and allowed me to have an early check in at 10am. The people are nice - the views are spectacular - the breakfast is good and the coffee great - I stayed there again and would recommend this place for the price
Stayed 1 night in Nov 2022
Response from Olis on 7 Dec,2022
Thank you very much for your evaluation, this allows us to know the level of satisfaction of our guests and the fulfillment of our promise of service. We are waiting for you soon to have the pleasure of serving you.

10/10 Excellent

charles

2/10 Terrible

Graciela, Edmonton

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a 6 people apartment, and when we arrived they asked me for extra money to allow us to check in early. We declined and went to explore the area. When we returned to the place, they asked me for more money again, to allow us (6people) to stay in the apartment. They claimed that since the reservation was on my name, they PREPARED the apartment for me only. We ended up leaving this place and renting another place that was cheaper than what they were asking me extra, to spend the night. Because they couldn’t take more money from me to check in earlier, they attempted to get more money when we returned to check in. It was a false advertisement and I do not recommend this place.
Stayed 1 night in Sep 2022

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
New and Huge Apaertment. The staff was helpful and nice. We checked out and went on a tour on the same day. Staff gave us towels, soap and shampoo when we arrived back on the tour. What i did like was restaurent was expensive and pool was cold. there was not too much things in walkable distance. The distance might have been a good thing since it was quiet.
Stayed 2 nights in Aug 2022
Response from Olis Rondón on 3 Sept,2022
Gracias Sr. Juan por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutaron su estadía. Esperamos poder recibirles nuevamente, Saludos!

10/10 Excellent

Dresdy Cecilia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Aug 2022
Response from Olis Rondón on 2 Sept,2022
Buen día Sra. Dresdy, en Travelers Apartamentos & Suites le agradecemos por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutaron su estadía. Esperamos poder recibirles nuevamente en está ciudad o en alguna de nuestras sedes a nivel nacional, Saludos!

10/10 Excellent

Gustavo

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2022
Response from Olis Rondón on 29 Aug,2022
Gracias Sr. Gustavo por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutaron su estadía. Esperamos poder recibirles nuevamente, Saludos!

8/10 Good

Gabriel Maldonado

Liked: Room comfort
Stayed 1 night in Aug 2022
Response from Olis Rondón on 29 Aug,2022
Gracias Sr Gabriel por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutaron su estadía. Esperamos poder recibirle nuevamente, Saludos!

6/10 Okay

alan

Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022
Response from Mariana Vega on 2 Aug,2022
Gracias por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutó su estadía. Esperamos poder recibirles nuevamente, Saludos!

10/10 Excellent

Peter

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2022
Response from Olis Rondón on 14 Jul,2022
Buen día Sr. Peter, gracias por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutó su estadía. Esperamos poder recibirles nuevamente, Saludos!

10/10 Excellent

Anick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and new rooms. The food was delicious!
Stayed 1 night in Jun 2022
Response from Olis Rondón on 29 Jun,2022
Buen día Anick, gracias por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutaron su estadía. Esperamos poder recibirles nuevamente, Saludos!

10/10 Excellent

Benjamin antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy bueno
Stayed 2 nights in Jun 2022
Response from Olis Rondón on 11 Jun,2022
Buen día Sr. Benjamin, Gracias por su evaluación y comentario, le esperamos nuevamente!

10/10 Excellent

Rafael

Liked: Cleanliness, amenities, property conditions & facilities
It's good!
Stayed 2 nights in May 2022
Response from Olis Rondón on 1 Jun,2022
Buen día Sr. Rafael, en Travelers Apartamentos & Suites le agradecemos por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutaron su estadía. Esperamos poder recibirles nuevamente en está ciudad o en alguna de nuestras sedes a nivel nacional, Saludos!

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 3 nights in May 2022
Response from Olis Rondón on 28 May,2022
Buen día Sr. Henry, en Travelers Apartamentos & Suites le agradecemos por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones, nos satisface saber que disfrutaron su estadía. Esperamos poder recibirles nuevamente en está ciudad o en alguna de nuestras sedes a nivel nacional, Saludos!

8/10 Good

Juan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property is very good located. Close to very nice beaches.
Stayed 3 nights in Feb 2022
Response from Olis Rondón on 17 Feb,2022
Thank you very much for your evaluation, this allows us to know the level of satisfaction of our guests and the fulfillment of our promise of service. We are waiting for you soon to have the pleasure of serving you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness
Clean, spacious, helpful staff, great food,
Stayed 5 nights in Jan 2022
Response from Olis Rondón on 17 Feb,2022
Gracias por haber tomado su tiempo para evaluarnos y comentarnos su estadía en nuestras instalaciones, nos satisface saber que disfrutaron su estancia y descanso, esperamos poder servirle en una próxima visita a la ciudad de Santa Marta!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very Clean, Excelent Breakfast, Cordial comunication.
Stayed 3 nights in Dec 2021
Response from Olis Rondón on 17 Feb,2022
Thank you very much for your evaluation, this allows us to know the level of satisfaction of our guests and the fulfillment of our promise of service. We are waiting for you soon to have the pleasure of serving you.

4/10 Poor

Verified traveller

Only housekeeping was ok. This probably was a lovely hotel until COVID-19. The breakfast was disappointing.
Stayed 5 nights in Nov 2021
Response from Olis Rondón on 6 Dec,2021
Thank you for taking the time to communicate your experience with our services and facilities, we offer you our sincere apologies for the comments you have made, every day we work on this improvement . We hope to receive you again in this city or in one of our national headquarters!

10/10 Excellent

Alberto

Stayed 1 night in Nov 2021

10/10 Excellent

omar

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Everything very Good, manager excellent, security and personal Great
Stayed 2 nights in Oct 2021
Response from Olis Rondon on 20 Nov,2021
Estimado Sr. Omar, en Travelers Apartamentos & Suites le agradecemos por haber tomado su tiempo para comunicarnos su experiencia con nuestros servicios e instalaciones. Esperamos poder recibirles nuevamente en está ciudad o en alguna de nuestras sedes a nivel nacional, Saludos!

2/10 Terrible

JORGE

Travelled with group
Liked: Cleanliness
The property was not in very safe and good location that’s why we cancel
Stayed 3 nights in Oct 2021

4/10 Poor

Angui

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I didn't like that I had to pay extra for the third person that stayed the night even though the accommodation was for six people. In other words, you will have to pay extra for every guest above two people, which isn't specified when you make the reservation I also didn't like that it was remotely located, and there were no restaurants nearby I didn't like the atmosphere
Stayed 1 night in Oct 2021
Response from Olis Rondón on 20 Oct,2021
Good morning Angui, Thank you for your comments and rating, if you make a reservation for 2 people and want to stay 3 you must pay an additional person even if the apartment has accommodation for 6 people. We hope you have enjoyed our services, we would gladly host you again. Best regards!

10/10 Excellent

Carlos

Stayed 14 nights in Sep 2021

10/10 Excellent

CEDRIC

Liked: Cleanliness, room comfort
Very nice clean place
Stayed 4 nights in Apr 2021
Response from Olis Rondón on 4 Jun,2021
Estimado Sr. Cedric, Gracias por haber reservado nuestro apartamento, su puntuación es importante para nosotros y nos satisface saber que disfrutaron de su estadía y de nuestras instalaciones, con mucho gusto serán bienvenidos en una próxima visita a la ciudad, saludos!

10/10 Excellent

antonio

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021
Response from Olis Rondón on 6 May,2021
Buen día Sr. Antonio, gracias por darnos su puntación, fue un placer haberle hospedado, esperamos puedan regresar a nuestra ciudad y poder recibirles nuevamente.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast, it's was Bad...they don't know Abou ir, the people it's not qualify for Tha kitchen
Stayed 2 nights in Feb 2020

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Apartment Hotel..all the amenities
Great place to ramp down. 3 blocks walk from the beach and 5 blocks walk from downtown Gaira. You can cab, but why? Wonderful place to stay. Perfect little get away. Quiet. No noise. No traffic. Front desk is friendly You need to speak spanish if you stay here. If you don't you're making a huge mistake...and wont' be happy. Trust me when I say that.
Stayed 3 nights in Oct 2019
Response from Olis Rondón on 30 Oct,2019
Dear Mr. Lipman, at Travelers Apartment & Suties we are pleased to know that you enjoy your stay every time you book our apartments, we will gladly welcome you on a next visit to the city!

10/10 Excellent

Rossy, Venezuela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, comfortable. The shuttle to aiport is expensive
Stayed 3 nights in Sep 2019
Response from Olis Rondón on 15 Oct,2019
Dear Mrs. Rossy, at Travelers Apartments & Suites we thank you for taking your time to evaluate us and tell us about your stay, your comments are very important to us, the transfer service is a private service reserved by our customers for that reason does not have the same rate to a common taxi, we hope you have enjoyed our services and facilities, with pleasure you will be welcomed on a next visit to the city.

10/10 Excellent

Susy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, quiet area and good neighborhood. It was a bit far from the main places but the hotel staff was very friendly and helpful in calling for us transportation to anywhere we wanted and they also offer tours in the area to the top places in the city
Stayed 3 nights in Sep 2019
Response from Olis Rondón on 15 Oct,2019
Dear Mrs. Susy, at Travelers Apartments & Suites we thank you for taking your time to evaluate us and tell us about your stay, we are satisfied to know that you enjoyed our services and facilities, we will be glad to receive you in a next visit to the city. Best regards!

2/10 Terrible

Fer, Curacao

Travelled with partner
Disliked: Cleanliness
Very disappointing stay, the worst was the room full of cockroaches!
Stayed 2 nights in Aug 2019