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Palmetto Hotel

3.0 star property
Hotel in Santiago de los Caballeros with free breakfast and 24-hour front desk

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Photo gallery for Palmetto Hotel

Exterior
1 bedroom, laptop workspace, free WiFi, bed sheets
1 bedroom, laptop workspace, free WiFi, bed sheets
Restaurant
Restaurant

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Room

1 bedroom, laptop workspace, free WiFi, bed sheets

Deluxe Room

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Rainfall showerhead
Private bathroom
Shower/bath combination
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Double Room

1 bedroom, laptop workspace, free WiFi, bed sheets

Basic Double Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Rainfall showerhead
Private bathroom
Shower/bath combination
Free bottled water
Cable channels
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, laptop workspace, free WiFi, bed sheets

Standard Room

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Air conditioning
Flat-screen TV
Separate bedroom
Rainfall showerhead
Private bathroom
Shower/bath combination
Free bottled water
Cable channels
  • Sleeps 2
  • 1 Queen Bed
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About the area

Map
Av Juan Pablo Duarte & Calle Puerto Rico, Santiago de los Caballeros, Santiago De Los Caballeros, 51000

What's nearby

  • Bella Terra Mall - 4 min walk - 0.4 km
  • Casino Gran Almirante - 14 min walk - 1.2 km
  • Monument to the Heroes of the Restoration - 3 min drive - 2.4 km
  • Catedral de Santiago - 4 min drive - 3.9 km
  • Estadio Cibao - 5 min drive - 4.7 km

Getting around

  • Santiago (STI-Cibao Intl.) - 22 min drive

Restaurants

  • ‪Foodtropolis - ‬5 min walk
  • ‪Los Jefes Street Food - ‬8 min walk
  • ‪Mr. Grilled - ‬5 min walk
  • ‪Level Lounge - ‬6 min walk
  • ‪KGB Bistro - ‬5 min walk

About this property

Palmetto Hotel

Hotel located in Villa Olga
Palmetto Hotel provides free full breakfast and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self-parking
  • A round-trip airport shuttle (surcharge), a water dispenser and tour/ticket information
  • Smoke-free property, a computer station and a 24-hour front desk
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Palmetto Hotel have comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and free bottled water.
More conveniences in all rooms include:
  • Rainfall showers, shower/bath combinations and shampoo
  • 42-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and phones

Languages

Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 2 metres
  • Street parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Free full breakfast available daily 8:00 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 5 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
No pets and no service animals are allowed at this property

Property is also known as

PALMETTO HOTEL Hotel
PALMETTO HOTEL Santiago De Los Caballeros
PALMETTO HOTEL Hotel Santiago De Los Caballeros

Frequently asked questions

Is Palmetto Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palmetto Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Palmetto Hotel?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Palmetto Hotel?

Checkout is at 11:30 AM.

Does Palmetto Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per vehicle applies.

Where is Palmetto Hotel located?

Located in Villa Olga, this hotel is within a 5-minute walk of Cinemacentro Cibao and Bella Terra Mall. Centro Leon and Casino Gran Almirante are also within 1 mile (2 km).

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Palmetto Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 177 out of 393 reviews
Rating 8 - Good. 128 out of 393 reviews
Rating 6 - Okay. 36 out of 393 reviews
Rating 4 - Poor. 29 out of 393 reviews
Rating 2 - Terrible. 23 out of 393 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leovigildo

Liked: Cleanliness, property conditions & facilities
The checkin and checkout process was really quick and effortless. The room was clean and practical. The morning breakfast was in the rooftop and it was really good for this budget hotel.
Stayed 1 night in Jun 2025

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 6 nights in May 2025

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and breakfast
Stayed 14 nights in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
The only thing was the hot water it will come and go but everything else was Super! I felt at home really
Stayed 8 nights in May 2025

8/10 Good

Louis

Close to everything
Stayed 1 night in May 2025

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, near everything you may need. Yet, lot of noise inside the building on early morning hours.
Stayed 1 night in May 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Very usefull hotel for a quick city trip. Love the location and the atention, very good condition rooms with comfy beds.
Stayed 1 night in Nov 2024

10/10 Excellent

Abdulwahab

Liked: Cleanliness, staff & service
Good hotel to rest while passing through Santiago
Stayed 1 night in Dec 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, good breakfast, very clean, great location.
Stayed 8 nights in Aug 2024

10/10 Excellent

Dairan

Liked: Cleanliness, amenities
Great
Stayed 1 night in Mar 2025

2/10 Terrible

Edgardo

Liked: Cleanliness
ROOMS FACING THE STREET ARE EXTREMELY NOISY.COULD NOT SLEEP.GLASS WINDOWS OPEN WIDELY WITH NO SAFETY EQUIPMENT FOR CHILDREN.COULD EASILY FALL.YOU CAN TELL EMPLOYEES AT BREAKFAST ARE NOT HAPPY WORKING THERE.
Stayed 1 night in May 2025

8/10 Good

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Palmetto is always enjoyable
Stayed 2 nights in Nov 2024

8/10 Good

Russell

Liked: Amenities
A great place to stay, great bang for your buck, friendly staff and comfortable beds
Stayed 2 nights in Aug 2024

8/10 Good

mildred

Liked: Cleanliness, staff & service, room comfort
The hotel is located in the city center. Great location. Good, clean stay.
Stayed 1 night in Nov 2024

6/10 Okay

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean, but it doesn't have elevator.
Stayed 1 night in Apr 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and affordable
Stayed 1 night in Dec 2023

6/10 Okay

Danny

The hotel is well-located near major attractions, but it needs updates. The condition of the restrooms is below average, with outdated shower heads. Additionally, the breakfast options are limited and often of poor quality.
Stayed 1 night in Apr 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service. Clean place.
Stayed 2 nights in Nov 2024

4/10 Poor

Lurdes

Liked: Property conditions & facilities
Disliked: Staff & service
Near hospital and central
Stayed 1 night in Jan 2025

6/10 Okay

Louis

There were many Roches
Stayed 1 night in Feb 2025

10/10 Excellent

Andre

Liked: Amenities
Great value
Stayed 1 night in Nov 2024

4/10 Poor

David

Liked: Staff & service
Disliked: Amenities
Left a pair of candles behind and haven’t been returned or found very upsetting when you know you left them and they tell you They aren’t in lost and found
Stayed 2 nights in Jun 2025

10/10 Excellent

Ronald

Liked: Cleanliness
Everything
Stayed 3 nights in Nov 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Amenities
Great personal service. Cable tv questionable. Bed too old. Hardly any hot water.
Stayed 7 nights in Mar 2025