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Reviews of Gamma Rincón de Santiago

3.5 out of 5
Gamma Rincón de Santiago
Camino La Cortina No. 119-122, Congregacio San Javier, Santiago, NL

Reviews

8.8

Excellent

Rating 10 - Excellent. 152 out of 233 reviews" "
Rating 8 - Good. 48 out of 233 reviews" "
Rating 6 - Okay. 17 out of 233 reviews" "
Rating 4 - Poor. 5 out of 233 reviews" "
Rating 2 - Terrible. 11 out of 233 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Liliana

Travelled with family
Disliked: Cleanliness
El olor a humedad era mucho en la habitacion
Stayed 1 night in Apr 2024

10/10 Excellent

Josue Lopez, Sylmar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The term "hidden gem" is thrown around quite a bit, but this is truly hidden and a gem. The road to arrive could use more signage. Arrive late in the evening, and had a wonderful dinner. Tender steak was made to perfection. Breakfast we were able to see the beautiful campus and lake.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024

10/10 Excellent

Irma, Bryan

Stayed 1 night in Jan 2024

10/10 Excellent

Coralis, Coral Spring

Stayed 1 night in Dec 2023

10/10 Excellent

Marshall

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing
Stayed 2 nights in Nov 2023
Response from Revenue Manager Rincon de Santiago Hotel Spa on 28 Nov,2023
Thanks for your comments, youre always welcome, have a nice day!!

10/10 Excellent

Elsa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing it was clean, staff really friendly All the facilities were lovely
Stayed 1 night in Nov 2023
Response from Revenue Manager Rincon de Santiago Hotel Spa on 7 Nov,2023
thanks for your comments. youre always welcome.

8/10 Good

LEONEL A

Stayed 3 nights in Oct 2023
Response from Revenue Manager Rincon de Santiago Hotel Spa on 2 Nov,2023
Muchas gracias por sus comentarios, estamos para servirles.!

10/10 Excellent

PABLO

Stayed 1 night in Sep 2023
Response from Revenue Manager Rincon de Santiago Hotel Spa on 7 Nov,2023
Muchas gracias por su calificación, estaremos encantados de recibirlos nuevamente.

10/10 Excellent

ANTONIO

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for romantic weekend
Stayed 2 nights in Sep 2023
Response from Revenue Manager Hotel Rincon de Santiago on 3 Oct,2023
Thanks for your comments, youre always welcome!!!

10/10 Excellent

Crystal

Stayed 3 nights in Sep 2023
Response from Revenue Manager Rincon de Santiago Hotel Spa on 9 Oct,2023
gracias por sus comentarios, esperamos volver a verlos muy pronto

10/10 Excellent

Crystal

Stayed 3 nights in Sep 2023
Response from Revenue Manager Rincon de Santiago Hotel Spa on 27 Oct,2023
Muchas gracias por su calificación, estaremos encantados de recibirlos nuvamente, son bienvenidos!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Hotel well maintain
Stayed 1 night in Sep 2023
Response from Revenue Manager Hotel Rincon de Santiago on 3 Sept,2023
Thanks a lof for your comments, You are always welcome, have a nice day!!!

10/10 Excellent

Carolina

Stayed 1 night in Jul 2023
Response from Revenue Manager Hotel Rincon de Santiago on 17 Aug,2023
Muchas gracias por sus comentarios, esperamos volver a verlos muy pronto, excelente día!

6/10 Okay

christian

Stayed 1 night in Jul 2023
Response from Revenue Manager Hotel Rincon de Santiago on 16 Jul,2023
Muchas gracias por sus comentarios, lamentamos los inconvenientes causados, esperamos volver a contar con su visita para mejorar su experiencia, excelente día!

10/10 Excellent

Americo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Revenue Manager Hotel Rincon de Santiago on 2 Jul,2023
Muchas gracias por su calificación.

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing view and overall great property.
Stayed 3 nights in May 2023
Response from Revenue Manager Hotel Rincon de Santiago on 27 Jun,2023
thanks for your comments. you are always welcome!!

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded our expectations.
Stayed 2 nights in Jun 2023
Response from Revenue Manager Hotel Rincon de Santiago on 14 Jun,2023
thanks for your comments, youre always welcome!!!

10/10 Excellent

SERGIO SAHAGUN

Stayed 2 nights in Jun 2023
Response from Revenue Manager Hotel Rincon de Santiago on 2 Jul,2023
Muchas gracias por su calificación! Excelente día!

8/10 Good

Diana

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great view and quiet
Stayed 3 nights in Apr 2023
Response from Revenue Manager Hotel Rincon de Santiago on 1 May,2023
Thanks for your comments. We will hope to count with your visit again so soon. Have an excellent day!

10/10 Excellent

Ronnie, Olive Branch

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They let me check in an hour early due to a commitment. Staff was very friendly and accomodating. Clerk spoke english which really helped with check in.
Stayed 1 night in Apr 2023
Response from Revenue Manager El Rincón de Santiago on 10 Apr,2023
Thanks for your comments, you are always welcom to visit us again. We will waiting for you, Have an Excellent day.!!

10/10 Excellent

Andrea

Stayed 1 night in Mar 2023
Response from Revenue Manager El Rincón de Santiago on 28 Mar,2023
Muchas gracias por sus comentarios, esperamos volver a verlos muy pronto. Excelente día.

8/10 Good

sofia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I was well received.
Stayed 1 night in Feb 2023
Response from Revenue Manager El Rincón de Santiago on 6 Feb,2023
Thanks for your comments. You are always welcome in Rincon de Santiago, Have an excellent day!!

10/10 Excellent

Geronimo

Stayed 1 night in Dec 2022
Response from Revenue Manager El Rincón de Santiago on 31 Dec,2022
Muchas gracias por su amable retroalimentación, estaremos encantados de recibirlos de nuevo. Excelente día y que pasen un feliz años nuevo

4/10 Poor

Alexander, Monterrey

Travelled with family
Liked: Cleanliness, amenities
When I did the reservation I did it for 4 people in a doble queen bed room and the hotel only received for 2 people. So I had to pay for 2 additional guest. The water heat in the room didn't work, the fixed it 2 hours later. When I payed for the 2 additional guest the night they told me that we had the free breakfast for the 4 of us but still they charged me for 2 breakfasts more. The place is nice and quiet with good amenities but my suggestion is shake how the information pass in the reserved system between expedia and the hotel.
Response from Revenue Manager El Rincón de Santiago on 28 Nov,2022
Thanks for your comments, and sorry for the inconvenient caused. We will work as soon as possible on this issues and check it the way that its explained the breakfast situation. Thanks a lot again and, we invite to you to come again to enjoy a better experience.

8/10 Good

Sandra

Travelled with family
Liked: Staff & service
Out of a 5 I give this property a 4. Staff was super nice a friendly, the valet service was great. The property however needed some cleaning around the pool area. The rooms were good. A/C worked great in our room. Will definitely stay here again.
Stayed 2 nights in Sep 2022
Response from Revenue Manager El Rincón de Santiago on 5 Sept,2022
Thank you for your cooments, you are welcome always, we appreciate your visit again at Rincon de Santiago.Have a great Day!!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Worth the shot to get out of MTY
If anything is out of the standard they get lost a bit but they truly try their best to make you the best stay possible
Stayed 2 nights in Apr 2022
Response from Revenue Manager El Rincón de Santiago on 10 May,2022
Thanks for your comments, we are working on it to serve you in the best way, we hope to see you soon again and we will make all to be better than before. Thanks again and have an excellent day!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning hotel and amazing staff!
Stayed 1 night in Mar 2022
Response from Revenue Manager El Rincón de Santiago on 21 Mar,2022
Thanks for your comments, we´ll hope you come so soon to enjoy all the services that we offer. Thanks again and have an excellent day!

10/10 Excellent

Andres

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Revenue Manager El Rincón de Santiago on 11 Mar,2022
Buen día, ha sido un placer atenderlo en Rincón de Santiago, agradecemos sus comentarios, esperamos contar con su presencia nuevamente, quedamos a sus ordenes y es bienvenido a disfrutar de la experiencia cuando guste. Que tenga un excelente día

10/10 Excellent

Homero

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay for sure going back
Although did not come during warmer weather (Will be back) this place is amazing and beautiful. The views,landscaping,and decorations are a beauty. Stayed 4 nights and went to Restaurant 4-5 times and service and food was to die for. Take a elevator to terrace and over a bridge to Restaurant/bar. The view is spectacular. There is nice walking trails up part of mountain nicely bricked and gorgeous. Weather for us was quite cool (Feb 24-28)so no pool and to cold. But planning on coming back when it’s warmer and pool weather. Taxi distance to other side of lake also has plenty of nice Restaurants. But favorite food at Hotel was the Ribeye and Salmon. Never liked Salmon until here. Table service was the best anywhere. Coming back for sure. Lake was drained by 70% but still room for a pontoon ride. Waiting on lots of rain from Mountains to fill.
Stayed 4 nights in Jan 2022
Response from Revenue Manager El Rincón de Santiago on 30 Jan,2022
Dear Mr Homero. Thank you very much for your kind comments, we really appreciate your value opinion. We hope your soon return to Rincon de Santiago and Santiago Town, as you can saw this place and this hotel are very beautiful. Best Regards.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Covid-conscious getaway
COVID-19 Protocols -> Given the hotel is outdoors it was the perfect place to stay while hosting a safe and relaxing Covid-conscious environment. I appreciated the staff wearing face masks and sanitizer stations spread across the hotel. The staff crossed off sections of the pool to enhance a safe distance between guests which I appreciated. Experience -> The stay has amazing views overlooking the lake and is beautiful at sunset. The hotel staff is very attentive and can assist with activities like kayaking or rentals. The rooms are spacious and ours (on the 1st floor) opened up the pool which was delightful. We ordered room service and the food’s temperature was just right and cooked nicely and delivered in a quick 10 minutes. Note -> Even though this hotel is highly-rated it’s still out in nature and thus we saw a lot of spiders and webs as we walked throughout the property at night - there were NO spiders or webs inside our room though which was a good thing. I found their rooftop restaurant to be expensive for their quality of food and service, however it is by no means terrible. Wifi is strong with high speeds however the hotel has blocked Netflix and other streaming websites so you’re stuck with Cable. The closest convenience store is back on the main road 5-10 mins by car so plan accordingly.
View from Room on 1st floor
Beds outside of bedroom
Stayed 1 night in Sep 2021
Response from Revenue Manager El Rincón de Santiago on 22 Sept,2021
Mr Luis. We appreciate your kind opinion regarding our service, and instalations, we can tell you that every guest is a good chance to know their requirements and provide the best of us to give the best experience. We hope see you soon. Sincerely.

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Revenue Manager El Rincón de Santiago on 9 Sept,2021
Estimado Héctor. Muchas gracias por su calificación, seguiremos cuidando cada detalla para que su siguiente estancia sea aun más placentera. Saludos cordiales.

8/10 Good

sofia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonita y nueva pero las camas no son comidas y se escucha mucho ruido.
Stayed 1 night in Aug 2021
Response from Revenue Manager El Rincón de Santiago on 27 Aug,2021
Buenos días Srita Sofía. Apreciamos en todo lo que vale sus comentarios pues nos ayudan a verificar las cosas en las que debemos enfocarnos para que su estancia sea de lo más placentera. Saludos

10/10 Excellent

Alfonso

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Revenue Manager on 12 Aug,2021
Estimado huésped. Muchas gracias por su calificación Sr. Alfonso, lo esperamos pronto para hacer de su estancia una experiencia memorable. Saludos.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
El hotel es muy bonito y en excelentes condiciones. Perfecto para ir un fin de semana con amigos o en pareja y relajarse. El servicio no es muy bueno, nuestros pedidos tardaron mucho o no llegaban.
Stayed 2 nights in Jul 2021
Response from Revenue Manager El Rincón de Santiago on 28 Jul,2021
Estimado huésped. Le agradecemos mucho sus comentarios, nos servirán enorme para mejorar nuestro servicio y que su próxima visita sea memorable, lo esperamos pronto. Saludos cordiales.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021
Response from Revenue Manager El Rincón de Santiago on 22 Jun,2021
Buenas tardes. Gracias por su calificación. Saludos cordiales.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2021
Response from Revenue Manager El Rincón de Santiago on 6 Jun,2021
Muy buenos días. Muchas gracias por sus comentarios, esperamos verlo pronto. Cordialmente.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest hotels I’ve stayed in and the food is great and the view of the lake and the mountains in the back ground is just beautiful
Stayed 1 night in May 2021
Response from Revenue Manager on 11 May,2021
Thank you very much for your kind comments, we hope see you soon. Have a nice day.

8/10 Good

Bismarck M.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Revenue Manager El Rincón de Santiago on 3 Apr,2021
Buenos días Sr. Bismarck. Nos hubiera gustado leer sus comentarios al respecto de nuestro hotel, esperamos que su siguiente visita seamos galardonados con su mejor calificación. Saludos.

10/10 Excellent

Osvaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar para pasar un fin de semana con la familia y/o amigos.
Stayed 2 nights in Mar 2021
Response from Revenue Manager on 16 Mar,2021
Estimado Osvaldo. Le agradecemos mucho sus comentarios.Esperamos verlo pronto. Cordialmente.

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Revenue Manager El Rincón de Santiago on 1 Mar,2021
Srita Yvonne. Muchas gracias por su amable calificación. La esperamos pronto.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es muy bonito, tranquilo y perfecto para despejarse. No me gustó el trato a la hora de agendar para el spa en la recepción, te dicen una hora y después te agendan en otra. Fuera de eso todo muy bien.
Stayed 2 nights in Jan 2021
Response from Revenue Manager El Rincón de Santiago on 6 Feb,2021
Buenos días. Lamentamos en inconveniente que tuvo con la agenda de su cita en nuestro SPA, tomaremos muy en cuenta sus comentarios para mejorar este aspecto y que su siguiente visita sea mejor. Gracias, saludos cordiales.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
couple retreat
it was excellent beautiful place
Stayed 1 night in Jan 2021
Response from Revenue Managar El Rincón de Santiago on 26 Jan,2021
Dear Juan. Thank you very much for your comments. We hope your next visit. Regards.

10/10 Excellent

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from Revenue Manager El Rincón de Santiago on 26 Jan,2021
Dear Hector. We wait your next visit. Regards.

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couples weekend
The place is amazing, but there was a few details in the hotel: air conditioner in the room, the shower, the noise coming from the other rooms. Everything was fixed in the end.
Stayed 1 night in Jan 2021
Response from Revenue Manager on 19 Jan,2021
Hello Mr Juan. We really appreciate a lot your kind comments. You can be sure these commente will be fixed definitively, we hope have the opportunity that you are our guest again, you will have an excellente experience. Regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendado
El lugar esta increible! muy comodo, buenas vistas hermoso para un fin de semana fuera de la ciudad. Solo la comida no estaba tan rica :)
Stayed 1 night in Jan 2021
Response from Revenue Manager on 11 Jan,2021
Buenos días. Agradezco mucho sus comentarios. Los tomaremos en cuenta para su siguiente visita sea más placentera. Cordialmente.

6/10 Okay

Adrianavela, Weslaco tx

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service
They could do a lot better on the beds and pillows .. mattress was very hard and pillows had a musky smell ....chef in the dinner time might have to understand a bit more on the steaks , we asked for well done , medium well and they sent medium rare on most of the steaks
Stayed 1 night in Oct 2020
Response from Revenue on 23 Oct,2020
Thank you very much for your comments, we appreciate it. You can sure that the next time that you visit us we improve our service. Regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020
Response from Revenue on 23 Oct,2020
Gracias por sus comentarios.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing
increible lugar!!
Stayed 1 night in Aug 2020

10/10 Excellent

Miriam, McAllen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms - awesome view by pool - food excellent
Stayed 1 night in Jul 2020