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Reviews of Novotel Santos Gonzaga

4 out of 5
Novotel Santos Gonzaga
Av Dona Ana Costa 473, Santos

Reviews

8.6

Excellent

Rating 10 - Excellent. 453 out of 881 reviews" "
Rating 8 - Good. 282 out of 881 reviews" "
Rating 6 - Okay. 81 out of 881 reviews" "
Rating 4 - Poor. 39 out of 881 reviews" "
Rating 2 - Terrible. 26 out of 881 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Wagner

Stayed 2 nights in Feb 2024
Response from Novotel Santos Gonzaga on 20 Mar,2024
Prezado Sr Wagner, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Esperamos ter a oportunidade de revê-lo em breve.Atenciosamente,

4/10 Poor

Theresa Marie, Aurora

Travelled with group
Disliked: Staff & service, amenities
Went to bar area & no service. Went to lobby & they sent someone up. When bartender came, was told that I was Not able to buy one glass of wine but insisted on me purchasing a bottle. Had to walk 2 blocks at night to obtain a glass of wine.
Stayed 1 night in Feb 2024
Response from Novotel Santos Gonzaga on 5 Mar,2024
Prezada Sra Theresa, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Atenciosamente,

8/10 Good

catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024
Response from Novotel Santos Gonzaga on 29 Jan,2024
Prezado Sr William, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Atenciosamente,

6/10 Okay

Lucia, Thorold

Travelled with family
Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024
Response from Novotel Santos Gonzaga on 22 Jan,2024
Prezada Sra Lucia, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Atenciosamente,

8/10 Good

alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Luana Telles - Trainee Gerencial on 23 Nov,2023
Agradecemos por nos avaliar. Esperamos que retorne em breve ao Novotel Santos.Atenciosamente,

6/10 Okay

Marcelina

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Novotel Santos Gonzaga on 25 Sept,2023
Prezada Sra Marelina, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Atenciosamente,

8/10 Good

Eduardo

Business traveller
Liked: Staff & service
Foi dentro da espectativa, poderia ser mais caprichado
Stayed 7 nights in Sep 2023
Response from Novotel Santos Gonzaga on 22 Sept,2023
Prezada Sr Eduardo, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Esperamos ter a oportunidade de revê-lo em breve.Atenciosamente,

2/10 Terrible

Ulisses

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Novotel Santos Gonzaga on 22 Sept,2023
Prezada Sr Ulisses, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Atenciosamente,

10/10 Excellent

Jean-Pierre

Stayed 1 night in Apr 2023
Response from Victtoria Pereira - Subgerente on 29 May,2023
Prezado Sr Jean Pierre, boa tarde! tudo bem?Agradecemos por nos encaminhar a sua avaliação, o seu feedback é muito importante para nós.Atenciosamente,

10/10 Excellent

VIREN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Excellent for the price! Staff was very friendly and helpful
Stayed 1 night in Jan 2023
Response from Victtoria Pereira - Subgerente on 23 Jan,2023
Prezado Sr Viren, boa tarde! tudo bem?Muito obrigada por compartilhar a sua experiência conosco.Ficamos felizes em saber de sua satisfação por nossos produtos e serviços.Esperamos revê-lo em breve.Sinceramente,

10/10 Excellent

ANIELLO

Stayed 1 night in Jan 2023
Response from Victtoria Pereira - Subgerente on 9 Jan,2023
Prezado Sr Aniello, tudo bem?Muito obrigada por nos encaminhar a sua avaliação.Ficamos felizes em saber de sua satisfação por nossos produtos e serviços.Até logo!

4/10 Poor

DANIEL

Disliked: Cleanliness
Stayed 1 night in Nov 2022
Response from Victtoria Pereira - Subgerente on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

8/10 Good

Cristiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice view. I’ve had some problems with AC in both rooms but as I was staying only one night, not a huge deal. Friendly staff willing to solve the issues.
Stayed 1 night in Oct 2022
Response from Victtoria Pereira - Subgerente on 17 Nov,2022
Prezada Sra Cristiane, tudo bem?Agradecemos por nos encaminhar a sua avaliação.Esperamos ter a oportunidade de revê-la em breve.Sinceramente,

10/10 Excellent

Thais

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Santos
The room was nice and clean. We stayed in the 18th floor and could see the ocean from it (even thou the building is a few blocks from the beach). My son slept in a side sofá, which was ok. Breakfast is a little extra but it was worthy and it is cheaper if you buy in advance. All staff was helpful and well-trained. Location is also nice, close to a mall and to Santos’ gastronomic street, with many options of restaurants and convenience stores. Overall we had a good stay and would come back.
Stayed 3 nights in Aug 2022
Response from Victtoria Pereira - Subgerente on 20 Aug,2022
Prezada Sra Thais, tudo bem? Boa tarde!Ficamos muito felizes em receber a sua avaliação, e mais felizes ainda com a sua satisfação por nossos produtos e serviços.Esperamos ter a oportunidade de revê-la em breve.Até logo!Sinceramente,

10/10 Excellent

Yazan, Lake Forest Park

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Jun 2022
Response from Victtoria Pereira - Subgerente on 9 Jun,2022
Prezado Sr Yazan, como vai? Boa tarde! Agradecemos por compartilhar a sua experiência conosco. Esperamos revê-lo em breve. Atenciosamente,

10/10 Excellent

Dagner, Greenacres

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2022
Response from Victtoria Pereira - Subgerente on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Celina, Whitewater

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, great staff, very nice property.
Stayed 1 night in Feb 2022
Response from Victtoria Pereira - Subgerente on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good!! Would be better if the hotel offer a coffee maker inside the room.
Stayed 3 nights in Feb 2022
Response from Victtoria Pereira - Subgerente on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este é um hotel muito bom, mas um pouco caro, mas o custo oferece muitas coisas, não é na praia, mas a uma curta distância a pé. A área do bar é agradável e o almoço, eu diria que é a melhor parte do hotel por um preço, há uma grande seleção de comida, mas pergunte o preço primeiro.
Stayed 5 nights in Dec 2021
Response from Victtoria Pereira - Subgerente on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

4/10 Poor

Francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Victtoria Pereira - Subgerente on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Celina, Whitewater

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, nice rooms, nice staff, very nice hotel.
Stayed 1 night in Dec 2021
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

2/10 Terrible

Brooks Charles

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
so first off its a pretty basic hotel, when i saw it was the same star rating as the Sheraton where i has stayed previously i expected much more. the first thing i noticed was that my door would not open more than half way because it hit the ground so i had to squeeze thru the door with my bags.. my showers hot water went off and had to have someone come fix it then after all that one of the housekeepers walked into my room without knocking while my girlfriend had no clothes on.. after they left i heard them laughing about it outside. what was supposed to be a 3 night stay quickly tunred into a 1 night stay as i checked out early and had alot of trouble being refunded for the other 2 nights.. i was still charged 3 nights and a week later am yet to see the money returned to my account. if you want a nice hotel just stay at the Sheraton in Apperacida it is wonderful, and if you want a crappy hotel then save some money and go pretty much anywhere else. the 2 star Hotel Casaraeo is better than Novatel.
Stayed 3 nights in Oct 2021
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

6/10 Okay

Icaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2021
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Luiz Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jun 2021
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Tayane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
So good hotels
Stayed 8 nights in Jul 2021
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Paulo

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Ótimo custo/benefício!
Hotel bastante moderno com quartos bem sofisticados! Tem um excelente café da manhã! Uma ótima opção próxima a praia de Santos com um bom preço!
Stayed 1 night in Oct 2020
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Santos
Excellent stay, friendly staff and clean room. Breakfast due to covid is a bit slow and there are times when it gets too crowded and as you order what you want, it gets a slow service. Hotel should add more people to this operation.
Stayed 1 night in Oct 2020
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in Novotel with my family. Great location walking distance to many stores and beach. Fine restaurant and amenities like swimming pool gym.
Stayed 7 nights in Mar 2020
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por compartilhar a sua experiência conosco, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best option in town
Novotel Santos is my preferred option when I am in town. The hotel is new, the staff is friendly, breakfast is tasty, and facilities are new and comfy.
Stayed 1 night in Dec 2019
Response from Cristian Ynonye on 24 Jan,2020
Dear Eduardo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

10/10 Excellent

Ana Luiza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Santos
I am originally from Santos so it feels a bit odd to stay at a hotel in my hometown. Santos used to have only a couple of decent hotels, but now it has all changed and the Novotel is one of the new good places to stay. I chose it based on the location, since it is exactly behind my parents' condo building. But the location is good for anyone - steps to shops, restaurants and the beach. We traveled with a 2-year old and when we arrived both the crib (Pack & Play style) and a child tub (the hotel only has showers, so they offer baby tubs) were already waiting for us in our room. First time this has ever happened in all of my travels! The room is not huge, but we were able to move around even with the crib. The bathroom has a separate toilet area closed off, which is good when traveling with more than 1 person. Good closet space for the size of the room and minibar with ok prices. You can use the minibar to store your own drinks (we used it for the baby's milk). We chose the options with breakfast and it had a great assortment of food, including hot options and the traditional Brazilian goodies (cheese bread, cakes etc). Fresh fruit also plentiful. Parking is extra but reasonable (25 reais per day in 2019) and it may take 5-10 minutes for the car do arrive since it is valet only - however, you will likely not need your car during your stay.
Stayed 2 nights in Dec 2019
Response from Cristian on 28 Jan,2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Cristian Ynonye - Gerente Geral on 9 Sept,2019
Prezada Patricia, Obrigado pelo ótimo feedback do nosso hotel! Estamos contentes que você tenha apreciado sua estadia em nossa unidade! Será um imenso prazer tê-la novamente conosco pra que possa compartilhar momentos tão memoráveis quanto esse. Atenciosamente,

10/10 Excellent

Vania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel Santos
Excellent service and facilities from start to finish. Staff brilliant. All very helpful and patient. Rooms very comfortable and clean. Meals excellent and various amenities for keeping children busy. Location superb, near to many fine restaurants and the beach. Would both recommend and use again.
Stayed 1 night in Apr 2019
Response from Cristian Ynonye on 14 Apr,2019
Dear Vania, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again soon in our hotel. Regards, Cristian Ynonye General Manager / General Manager Novotel Santos

10/10 Excellent

Antony L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Amazing Hotel for the price, grat location, Friendly staff!
Stayed 2 nights in Mar 2019
Response from Cristian Ynonye on 14 Apr,2019
Prezado Antony, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve em nosso hotel. Atenciosamente, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Cristian Ynonye on 5 Mar,2019
Prezado João, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great price, amazing property
Great location, amazing breakfast, friendly staff. New and clean. Beautiful views!
Stayed 1 night in Dec 2018
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por nos encaminhar a sua avaliação, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por nos encaminhar a sua avaliação, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in Santos
It was a good hotel with a great location
Stayed 1 night in Nov 2018
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por nos encaminhar a sua avaliação, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Cristian Ynonye on 4 Mar,2019
Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por nos encaminhar a sua avaliação, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

4/10 Poor

Mauricio, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I asked an early check-in by the company's published mail but it was not answered. When I arrived with my wife and two kids after a long night flight, I couldn't get an early check-in. I was able to get my room close to midday.
Stayed 4 nights in May 2018
Response from Juliana Moura on 12 Jun,2018
Dear Mr. Mauricio, Thank you for taking your time to tell us about your experience at Novotel Santos. We are sorry that your experience did not meet your expectations. Did you ask about availability at the check-in time? Because usually when we have, we offer for half of your daily rate. What time did you try to make your check-in? If you need any information please I'm available. We appreciate your comments and we hope you give us an the opportunity to better serve you in the near future. Sincerely, Juliana Moura Coordenadora de Recepção Novotel Santos

8/10 Good

PAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Equipe Novotel Santos on 13 Apr,2018
Prezado Hóspede, Agradecemos por avaliar sua hospedagem. Ficamos felizes em ter correspondido com suas expectativas em sua grande maioria. Esperamos que esteja conosco novamente em breve! Atenciosamente, Equipe Novotel Santos

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everythink was better thank I expected
Response from Team Novotel Santos on 18 Apr,2018
Dear Guest, Thanks for evaluating your hosting with us. We were happy to hear that you enjoyed your experience. We hope to have the opportunity to welcome you again soon. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was great I was due to change hotel after 3 days but booked in again through hotels.com so I could pay in my local currency and they let me keep the same room
Stayed 1 night in Mar 2018
Response from Equipe Novotel Santos on 12 Apr,2018
Dear Guest, Thank you for the great review of our hotel! Our aim is to help our guests to feel as comfortable as possible in our hotel We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place and great staff
The hotel was great. Gym is ok with 3 running machines etc.. But the beach is only 200 meters away.
Stayed 3 nights in Mar 2018
Response from Equipe Novotel Santos on 12 Apr,2018
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I chose Novotel because family grew and I couldn't stay with my parents. Hotel is well located in Gonzaga, it is brand new - compared to others in the same location - breakfast is great and staff is lovely. Great stay but it can improve beach services and pool area
Stayed 1 night in Dec 2017
Response from Novotel Santos Gonzaga on 25 Jul,2023
Ola, tudo bem?Agradecemos por nos encaminhar a sua avaliação, o seu feedback é muito importante para nós.Até logo!Atenciosamente,

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loving Santos.
Staff is great and location is great.
Stayed 2 nights in Dec 2017
Dear Mr. Jorge, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Santos Team