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Reviews of Pullman Sanya Yalong Bay Villas & Resort

4.5 out of 5
Pullman Sanya Yalong Bay Villas & Resort
No.2 Wanyue Road,, Yalong Bay National Tourist Resort, Sanya, Hainan

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 86 reviews" "
Rating 8 - Good. 35 out of 86 reviews" "
Rating 6 - Okay. 13 out of 86 reviews" "
Rating 4 - Poor. 8 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zhongwei

Liked: Cleanliness, staff & service, property conditions & facilities
The villa is amazing, the on-duty manager is awesome to resolve our room issues to ensure that we have great experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool and access to the pool from the room was great. Bed was very uncomfortable.
Stayed 3 nights in Jun 2021

8/10 Good

Isabel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Overall stay was good, but the buffet it was not very good, it should be improved.
Stayed 4 nights in Dec 2020

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Nice, But Needs Repairs
Booked two nights in one of the private pool villas. The front desk staff were very welcoming and friendly on check-in, though English is limited. The room was mostly clean, though there were some cigarette butts left next to the pool. The property is beautiful, but the only real issues lies in the condition of the property and rooms. Things are weathered and broken, with some features in the room (like the sound system, sliding wooden doors and jets in the bath tub) are no longer working. The place is still nice but has seen better days. The water in the room didn't get very hot in the shower or sink. Overall, it's a pretty good value for a private pool but the facilities could use some updating and repairs.
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
One reception staff was tried and unfriendly, the other one tried to help and still didn't get the correct checking in for me. there is no refrigerator that cool things down, you can only request ice manually. no ocean view gym closes at 10 while said 24 hours, only one treadmill.
Stayed 1 night in Jul 2020

8/10 Good

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but not directly access to beach. Pool is nice but not heated, no jacuzzi. We planed to have kids in pool while we enjoy jacuzzi, can’t do any of those. Breakfast is good with Chinese and Western style. Also kids under 12 breakfast for free. Nobody can’t beat this! People are friendly and responsive, good service.
Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Avoid if possible its not worth the value.
Service level is bad. Facilities are poorly maintained. Day time can watch internet TV, evening time said internet TV is not available. Breakfast choices are the same everyday.
Stayed 6 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and poorly maintained
The villa we stayed in is very old and poorly maintained. Bad smell in the living room. The doors and phone are broken. The walls and ceilings are dark. Feels like a 3 star hotel.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
A little bit disappointment
We stayed in this hotel for 5 days. It was our plan to do a lot of workout in its fitness centre and swimming. To our disappointment, the air conditioners in the fitness centre were only switched on between 11 am to 3 pm. Even when the air con were on, the room was still very warm. It is unbearable. I felt like running under the sun. The breakfast buffet was also a disappointment as not many choices of food. As a five star hotel of an international brand, I would expect more. Be that as it may, we enjoyed the room with pool access a lot. We were first given a room accessible to the slop in the middle of the swimimming pool. We asked to change the room of a better location and the staff were very nice and changed the room for us. The environment of the hotel is very tranquil.
Stayed 5 nights in Jul 2018

8/10 Good

Jennifer D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is good and staffs are friendly
Stayed 2 nights in Jul 2017

2/10 Terrible

stephane

Disliked: Staff & service, property conditions & facilities, room comfort
VERY OLD HOTEL, not maintained for 8 years
This hotel is only 8 years old but have never been maintained. It is in very poor conditions. slide of swimming pool is for example closed for years, but still on the picture. really out of the standard we can expect for a Pullman. We then stay at the other Pullman in Sanya, othe one is 100 times better. only good thing is that personal is very friendly, but they all know that this hotel is bad avoid this hotel,
Response from General Manager on 8 Dec,2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas and Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your feedback with our hotel management team and make adjustment accordingly. Our hotel rooms renovation plan was ongoing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ann Huang Guest Experience Manager Pullman Sanya Yalong Bay Villas & Resort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a quiet rest. Rooms were clean

6/10 Okay

Kevin, Kowloon

Liked: Staff & service, property conditions & facilities, room comfort
Villa villa
Been here 5 years ago. Hotel was brand new back then. Now aged and maintainece didn't keep up. Used to be tier one, now tier two. However, hotel management and staff service is still very good and nice. Need improvement on the shuttle service waiting time though.
Response from Pullman Sanya Yalong Bay Villas&Resort on 15 Jul,2016
Dear guest, We would like to thank you for choosing again to stay with Pullman Sanya Yalong Bay Villas &Resort during your recent visit to Sanya and for sharing your comments with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. Our hotel is Ongoing maintenance to improve the equipment and facilities, we are Looking forward to provide better experience for you and others customer in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

chan, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Far away from beach, old
Hotel pool no light Fitness centre no air conditioning No sauna No shuttle bus to city and air port Overall it is hardly 5 star Max 3 No entertainment facility Buffet breakfast no fresh fruit Elevator wet floor I nearly fall
Response from Sam Tian on 12 Jul,2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas And Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologiesfor the poor service and poor facilities & equipment rendered to you during your stay at our resort as it was unacceptable and not up to our standards. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will share your comments with our team and make improvement. If your travels bring you back to Sanya we hope we can have the opportunity to show you our normally great service.

2/10 Terrible

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Reserved room type is NOT available
I've booked "Luxury Villa (368 square m)" via Expedia.com.hk, but hotel staff told us that this room type is not available and my booking is Thai Family Pool Villa (270 square m). They said they have upgrade our room to "Majestic Villa (270 square m)" but actually it is downgrade from 368 to 270.
Response from Guest Experience Manager on 18 Mar,2016
Dear Guest, Thank you for taking the time to tell us about your experience at the Pullman Sanya Yalong Bay Villas And Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pullman Sanya Yalong Bay Villas & Resort

6/10 Okay

Lai-Yee

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Lai-Yee, Hong Kong

Liked: Cleanliness, room comfort
The room was OK, with this price I have no complaint about it. The service of the hotel staff is not up to 5-stars standard except the bell / valet was quite helpful. The buffet at the restaurant was not too bad on the taste but the presentation made them do not look so tasty.

10/10 Excellent

Ying Lung Jacky, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent stay
Excellent services, quality of the room was out of my mind!

8/10 Good

yannn

Liked: Cleanliness, staff & service, room comfort
Awesome trip
The hotel is easy to be located. It locates among all the luxury hotel brands, in which Pullman is the most price worthy I think. I stayed in villa room with private pool, it's awesome to have a swim in a private pool every morning when u woke up! It's absolutely relaxing and not to forget to mention about the jacuzzi!

8/10 Good

Miller L.

Liked: Cleanliness, staff & service, room comfort
Family trip
Nice Villa, but not close to beach. Many ants near the pool.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Sanya Pullman
the hotel private beach is too small.

10/10 Excellent

Justin, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Bargain; Service: Professional; Cleanliness: Pristine;

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Maggieyak

Disliked: Staff & service
Wrong information for in the reservation
Your company wrongly sent my name to the hotel for the reservation. As a result, the hotel did not let me check in and request me to communicate with you to verify the transaction. It made me so angry because i dont think it's my fault and responsibility to do so. The hotel then contacted with you and checked with the reservation, and requested you to send them a revised reservation form to the hotel, but it spent me more than half an hour for the check-in process.

8/10 Good

Verified traveller

Disliked: Cleanliness, room comfort
Nice situation
Enjoyed our stay , there 5 years ago, rooms looking tired but would poss stay again

8/10 Good

abdullaj, riyadh

nice hotel will come back again
I liked the hotel very much nice location Nice naborhod And nice service But the are some things they could do to improve My villa wasn't been maintenanced So the jets and the filters wasn't working and had to be cleaned by hand every day There were some drwings on the wall from a brevous gest that wasnt fixed Also and most importantly They tried to charge me with more taxes cuase they said that I only paid for one person until I showed them the booking that said 2 adult's Put over all I will come pack to it for sure And also forgot to mention wonderful room service

10/10 Excellent

nearislander, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-shelf service
The staff are friendly and helpful, our room is lovely, and the whole experience is enjoyable!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Ms Lam, Hong Kong

Disliked: Property conditions & facilities
Hotel facilities were lacking and the so-called private beach was not impressive, with no activities available when we wanted to book.

10/10 Excellent

Sierra, KC, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pullman Sanya - unlike any other resort in sanya!
Wonderful service. Numerous employees had great English. The rooms were so different from any other hotel. This is your best choice for Yalong Bay.

4/10 Poor

Anonymous

Liked: Cleanliness, staff & service, room comfort
Not the best place for families
I was disappointed with the Pullman hotel. The pool was not the best for children - sure it had a slide and a very small lazy river but there weren't lounge chairs around the pool. As a parent I would like to be able to see my kids swimming so that I know they are ok. At the Pullman I couldn't do that. Not only did they not have lounge chairs near the pool but there were only a total of 12 lounge chairs. Plus you couldn't order food by the pool. To me that is not being family friendly. We did however have good service, the room was very clean and the buffet was very nice. We also ate at the American Steak House which I would not recommend. We waited a very long time for over priced food that was very fatty. I had to actually go back to the room and order room service for my kids. The buffet was much better. Unfortunately as I whole I would not recommend this hotel for families.

10/10 Excellent

Chenguang, Upland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great hotel, convenient to beach area and shopping center, quiet and good for sleep and a quiet moment. villa design are beyond my expectations.

6/10 Okay

Alberto

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice Villas but old instalations.
+ The villa pool was very big and perfect temperature. + good room service - can not use jacuzzi because pipelines was full of trash and insects. - breakfast was very regular. Not the standard that Pullman should have.
Stayed 1 night in Aug 2021

10/10 Excellent

HengSang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

lishan

Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Dec 2019

10/10 Excellent

Wai Kit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
非常喜歡，別墅舒適，員工有禮貌，非常值得推薦入住。酒店還特意為我女兒準備了一個生日驚喜，感謝每一位員工的辛勞付出。
Stayed 6 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
泳池旁的小店負責銷售的員工很糟糕
服務員工都很好 , 很細心, 有耐性, 很有禮貌, 酒店設備還好, 性價比高, 明年會再來. 唯一是泳池旁的小店銷售的員工很糟糕, 小店內地面有水不竟然管, 我同行的80歲家人差點滑倒(其實誰人滑倒也不好), 之後我請她清理, 她竟然說地不是她弄濕的, 不肯處理. 最後我堅持要她清理, 並跟跟她吵架, 吵了15分鐘她才非常不願意地清理, 非常影響度假心情.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
這次入住泰國別墅，員工服務態度非常好，只是設施和房間內有點舊。但性價比高，值得一住。還要點名給贊員工小波，因為這次去三亞剛剛有颱風，小波貼心為我提供及更改了多次行程，真的謝謝你的耐心。
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Xiyuan

Liked: Cleanliness
Disliked: Staff & service
入住时前台服务很冷漠不耐烦，酒店不靠海，算是亚龙湾区域二流酒店。
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很乾淨 沒有蚊 餐廳價錢不算貴 味道還可以 地方很大 泳池整潔 雪糕很好吃 很容易找的士 員工親親切
Stayed 5 nights in May 2019

8/10 Good

HSIULAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住體驗總的來説還可以，雖然房間內部有些部份老舊但不影響入住心情，泳池乾淨
Stayed 2 nights in Feb 2019

8/10 Good

Yat Hin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店环境好靚
Stayed 2 nights in Feb 2019

6/10 Okay

Wendy, HKG

Liked: Staff & service, property conditions & facilities, room comfort
房間可以直達泳池很讚，King size 床非常舒服，房內裝修有點舊。 退房時信用卡按金，未能即時取消，有點不對勁，行程完結後，到現在仍未取消到。 酒店餐廳食物不錯。
Stayed 2 nights in Oct 2018

8/10 Good

Katie, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staffs are friendly and helpful, the golf car arrived to our villa immediately after I requested. Breakfast was good that have enough types of food in western and Chinese.
Stayed 3 nights in Jul 2018

10/10 Excellent

Chi-chin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

JUHEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
풀억세스룸 사용
1층 풀억세스룸 사용. 룸이 낡긴했으나 깨끗한편이었고 풀에 사람이 별로 없어서 전용으로 쓰는것 같은 느낌도 있어서 좋았습니다.
Stayed 1 night in Jun 2018