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Reviews of Holiday Inn Sao Paulo Parque Anhembi, an IHG Hotel

3.5 out of 5
Holiday Inn Sao Paulo Parque Anhembi, an IHG Hotel
Rua Professor Milton Rodrigues 100, São Paulo, SP

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1003 reviews" "
Rating 8 - Good. 315 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Olivia

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Air Conditioning not working. I arrived at 1am with an early start. The hotel should do checks to make sure everything in the room is functioning well. The maintenance person came but needed to bring his tools and it seemed that this was going to take much more time. With limited time to sleep, I did not want to spend more time waiting for the A/C to be fixed. Had a terrible night as temperatures outside were 90F.
Stayed 1 night in Apr 2024
Response from Juliel Silva on 30 Apr,2024
Dear Mrs. Olivia,Thank you for sharing your experience with us, and we are deeply sorry for the inconvenience you faced during your stay.We sincerely apologize for the air conditioning not working properly in your room. We understand the importance of having a comfortable environment, especially after a long journey and with an early start to the day.We regret the delay in resolving the issue. We aim to ensure that all room amenities are in perfect condition to ensure our guests' comfort. We will review our check procedures to prevent such incidents from happening again in the future.We hope to have the chance to welcome you back and provide a much better stay.Best regards,Juliel SilvaQuality ManagerHoliday Inn São Paulo Parque Anhembi

4/10 Poor

Paula

Disliked: Staff & service
fRONT DESK PEOPLE AND THE HUGE QUANTITY OF PEOPLE. CAN NOT SEAT TO HAVE BREAKFAST. NO SPACE. POOR QUALITY DUE TO TOO MUCH PEOPLE. LINE TO GO TO HAVE BRACKFAST
Stayed 2 nights in Apr 2024
Response from Juliel Silva on 26 Apr,2024
Dear Paula,We appreciate you sharing your experience with us.We genuinely regret the trouble you faced at breakfast because of the high volume of attendees.We acknowledge the significance of creating a pleasant and satisfying atmosphere for our guests, and we regret falling short of your expectations in this aspect.We look forward to the chance to greet you once more and offer a more enjoyable experience.Best regards,Juliel Silva Quality ManagerHoliday Inn São Paulo Parque Anhembi

10/10 Excellent

Luis Enrique

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Hotel is great. Service is very good.
Stayed 1 night in Sep 2023
Response from Juliel Silva on 3 Oct,2023
Dear Mr. Luis Enrique,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your kind words.We are delighted to hear that you had a great experience during your stay and that our service met your expectations. Providing exceptional service and a pleasant experience for our guests is our top priority, and your positive feedback motivates us to continue delivering high-quality service.We hope to have the pleasure of hosting you again in the future.Sincerely,Juliel SilvaQuality Manager Holiday Inn São Paulo Parque Anhembi

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in rápido , quarto muito bom.
Stayed 1 night in Aug 2023
Response from Juliel Silva on 30 Aug,2023
Prezado Sr. Julio,Obrigado por dedicar um tempo para compartilhar sua avaliação e comentários.Ficamos extremamente satisfeitos em saber que sua estada em nosso hotel foi tão positiva!É ótimo saber que apreciou a agilidade do nosso processo decheck-in e que o quarto atendeu às suas expectativas. Nossa equipe se esforça para oferecer um serviço eficiente e aconchegante para todos os nossos hóspedes, e é gratificante saber que conseguimos alcançar isso durante a sua hospedagem.Estamos sempre empenhados em proporcionar uma experiênciamemorável para nossos hóspedes, e é comentários como o seu que nos motivam acontinuar aprimorando nossos serviços e instalações. Esperamos recebê-lo novamente no Holiday Inn em um futuropróximo e proporcionar mais experiências positivas durante suas viagens.Atenciosamente, Juliel SilvaGerente de Qualidade Holiday Inn Parque Anhembi São Paulo

10/10 Excellent

Lucia, Thorold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 1 night in Aug 2023
Response from Juliel Silva on 8 Sept,2023
Dear Ms. Lucia,Thank you for your positive feedback regarding the hotel. We are delighted to learn that you had a pleasant experience during your stay.Your satisfaction is our top priority, and we appreciate you taking the time to share your thoughts with us. We look forward to serving you again in the future and providing you with another excellent experience.Best regards,Juliel SilvaQuality Manager Holiday Inn Parque Anhembi São Paulo

10/10 Excellent

Lucia, Thorold

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 4 nights in Aug 2023
Response from Juliel Silva on 28 Aug,2023
Prezada Sra. Lucia,Thank you for your feedback! We're glad to hear that you had a positive experience at our hotel. We strive to provide the best service possible, and your satisfaction is important to us.We look forward to welcoming you back in the future!Best regards,Juliel SilvaGerente de Qualidade

10/10 Excellent

MELIDA

Stayed 2 nights in Aug 2023
Response from Juliel Silva on 5 Sept,2023
Dear Melida,Thank you for your review. We are very happy to know that you had a great experience at the Holiday Inn Parque São Paulo. We are looking forward to welcoming you back very soon.Best Regards,Juliel Silva Quality Manager

10/10 Excellent

safdar

Stayed 6 nights in Aug 2023
Response from Juliel Silva on 5 Sept,2023
Dear Safdar,Thank you for your review. We are very happy to know that you had a great experience at the Holiday Inn Parque São Paulo. We are looking forward to welcoming you back very soon.Best Regards,Juliel Silva Quality Manager

10/10 Excellent

Esteban Jose Gutierrez

Stayed 3 nights in Aug 2023
Response from Juliel Silva on 5 Sept,2023
Dear Esteban,Thank you for your review. We are very happy to know that you had a great experience at the Holiday Inn Parque São Paulo. We are looking forward to welcoming you back very soon.Best Regards,Juliel Silva Quality Manager

10/10 Excellent

Jimmy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value
Stayed 3 nights in Aug 2023
Response from Juliel Silva on 11 Aug,2023
Dear Mr. Jimmy,We truly appreciate your feedback and are thrilled to hear that you found great value in your stay with us. Providing excellent value and a positive experience for our guests is always our top priority.We look forward to the possibility of welcoming you back and ensuring your next stay is just as exceptional.Best regards,Juliel SilvaQuality Manager

10/10 Excellent

Eduardo

Stayed 1 night in Apr 2023
Response from Juliel Silva on 2 May,2023
Prezado Sr. Eduardo,Muito obrigado por compartilhar conosco sua avaliação.Ficamos muito satisfeitos em saber que a sua experiência no Holiday Inn Parque Anhembi São Paulo foi positiva. Esperamos recebê-lo novamente em breve. Atenciosamente,Juliel SilvaCoordenador de Qualidade

8/10 Good

Suzette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property boasts modern facilities, clean environs and demonstrate interest in preserving the environment.
Stayed 2 nights in Apr 2023
Response from Juliel Silva on 2 May,2023
Dear Mrs. Suzette,Thank you for your review. We are very happy to know that you had a great experience at the Holiday Inn Parque Anhembi São Paulo.Your compliments about our hotel are highly appreciated. We look forward to welcome you back. Kind Regards,Juliel SilvaQuality Coordinator

8/10 Good

Jonnathan, Costa Rica

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was great for walking to and from the Sambodromo.
Stayed 2 nights in Feb 2023
Response from Juliel Silva on 1 Mar,2023
Dear Mr. Jonnathan,Thank you for your review. We are very happy to know that you had a great experience at the Holiday Inn São Paulo Parque Anhembi.Your comments about our hotel are highly appreciated.We look forward to welcome you back. Kind Regards,Juliel SilvaQuality Coordinator

10/10 Excellent

MD ABDUL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

Mauricio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent attention from the staff.
Stayed 2 nights in Sep 2022
Response from Juliel on 9 Sept,2022
Caro Sr. Maurício,Muito obrigado por escolher o Holiday Inn Parque Anhembi para sua estada em São Paulo.É muito gratificante receber seu Feedback positivo referente à sua recente estada em nosso hotel.Conte sempre com a gente, será um prazer atendê-lo.Com os meus melhores cumprimentos,Juliel SilvaCoordenador Operacional Hotel Holiday Inn Parque Anhembi São Paulo.

10/10 Excellent

ALEXANDRA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 4 nights in Jun 2022
Response from Gabriela Grassi on 4 Jul,2022
Prezada Sra. Alexandra, Agradecemos sua avalição. Estamos contentes em saber que tenham gostado de nosso Hotel. Aguardamos por sua próxima visita. Atenciosamente,

10/10 Excellent

Jesser

Stayed 1 night in May 2022
Response from Gabriela Grassi on 23 May,2022
Olá Jesser, Boa noite. Obrigada por sua avaliação, ficamos muito felizes em termos atingido suas expectativas! Atenciosamente, Equipe Holiday Inn Parque Anhembi

8/10 Good

Remi

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Gabriela Grassi on 10 May,2022
Olá Remi, Boa tarde. Obrigada por sua avaliação, sua opinião é muito importante para nós! Ficamos muito felizes que tenha tido uma boa estada conosco. Permanecemos à sua inteira disposição. Atenciosamente, Equipe Holiday Inn Parque Anhembi

10/10 Excellent

Anurag

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay !
Neat and clean hotel, courteous staff, huge buffet breakfast, all in all a lovely stay !
Stayed 8 nights in Feb 2022
Response from Gabriela Grassi on 28 Feb,2022
Anurag, Thank you for your review and comments, we are very happy that we met your expectations! We hope to see you again soon. Sincerely, Holiday Inn Parque Anhembi Team

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Gabriela Grassi on 27 Dec,2021
Olá Renata, Boa noite. Obrigada por sua avaliação e comentários, ficamos muito felizes em termos atingido suas expectativas! Esperamos revê-la em breve. Atenciosamente, Equipe Holiday Inn Parque Anhembi

4/10 Poor

Lucas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Dec 2021
Response from Gabriela Grassi on 20 Dec,2021
Olá Lucas, Boa noite. Agradecemos por ter reservado um tempo de seu dia para nos avaliar. Se possível, compartilhe conosco maiores informações sobre sua hospedagem e experiência em nosso Hotel, para que desta forma possamos trabalhar para resolvermos qualquer problema futuramente. Ficamos à sua inteira disposição. Atenciosamente, Equipe Holiday Inn Parque Anhembi

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, except the huge line ALL the time at front desk; the poor options on TV channel, and the small options on omelette in the breakfast
Stayed 2 nights in Sep 2021
Response from Gabriela Grassi on 6 Oct,2021
Hello, Thank you for your feedback! We are very satisfied you enjoyed your stay with us. We also thank you for pointing some services that we can improve. Hope to see you soon. Sincerely, Holiday Inn Parque Anhembi

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and breakfast was mind blowing good! Fresh made Crepioca was amazing!
Stayed 1 night in Jul 2021
Response from Gabriela Grassi on 26 Jul,2021
Hello, Good morning. Thank you for your feedback! We are very satisfied to have reached your expectations. Hope to see you soon. Sincerely, Holiday Inn Parque Anhembi

10/10 Excellent

Filipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were very attentive and really went above and beyond to service all our needs. Thank you!
Stayed 1 night in Mar 2021
Response from Gabriela Grassi on 29 Mar,2021
Mr. Filipe, Thank you for your feedback. We are very satisfied to have reached your expectations. Hope to see you soon. Sincerely, Holiday Inn Parque Anhembi

2/10 Terrible

Oseias

Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2019
Response from Hapuque on 9 Jan,2020
Bom dia, Oseias. Tudo bem? Sentimos muito por não atender suas expectativas, esperamos que em breve o senhor possa retornar pra que possamos mudar sua avaliação para melhor

10/10 Excellent

Ming Jer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Hapuque on 9 Jan,2020
Bom dia, Sr Ming. Obrigada por sua avaliação conosco.

6/10 Okay

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive noisy night
I stayed 3 nights. The first 2 were very good and calm. However on the 3rd one the hotel sold more than 80% of their rooms for a big group of teenagers and young adults that made my last night very noisy. They were screaming after 10pm (Which is against the Brazilian law), they were loud in the hallways, at the gym area... We could see drunk teenagers everywhere. The hotel couldn’t control the noise levels neither that huge crowd. The hotel put profit over the comfort of the other guests. Unfortunately I regret paying such an expensive amount to stay there that 3rd night. The carnival season would have made my stay worse which is in February March for the same reason. Hotel is close to the carnival area. Watch out for an expensive noisy night! I couldn’t believe I wouldn’t be able to sleep well on my last night during the month of November.
Stayed 1 night in Nov 2019
Response from Hapuque on 9 Jan,2020
We are sorry that you are not satisfied with the service offered. We will work hard to resolve the situation. Thanks for your comment.

8/10 Good

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Food and beverage costs so high.
Stayed 3 nights in Nov 2019
Response from Hapuque on 9 Jan,2020
Good Morning, Mr. Leonardo. We are sorry that you are not satisfied with the service allowed. We will work hard to solve the situation. Thanks for your commen

4/10 Poor

Arick, San jose

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Noisy all night long, concert next door until 5 am and drunks in the corridor banging on doors
Stayed 3 nights in Nov 2019
Response from Hapuque on 9 Jan,2020
Sr. Arick. Good Morning. We are sorry that you are not satisfied with the service allowed. We will work hard to resolve a situation. Thanks for your commen.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Bad location. A long walk from anywhere. Many concerts with extremely loud music at night.
Stayed 1 night in Oct 2019
Response from Hapuque on 9 Jan,2020
Hello, Good Morning. We are sorry that you are not satisfied with the service offered. We will work hard to resolve the situation. Thanks for your comment.

10/10 Excellent

Stacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellant
Food was outstanding and the staff was extremely knowledgable. I would go back. Clean rooms, 4 water bottles per day, and the convention center was extremely convenient.
Stayed 7 nights in Sep 2019
Response from Juliana Amaral Executive Assistant Manager on 26 Sept,2019
Dear Mrs. Stacy, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

PRAKASH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms and bathroom
Stayed 1 night in Jul 2019
Response from Juliana Amaral on 16 Sept,2019
Mr. Prakash, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very comfortable hotel. Excellent location for meetings and events.
Stayed 4 nights in Jun 2019
Response from Cléia Bernardes - Assistant to General Manager on 10 Jul,2019
Dear Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Sincerely,

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
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Stayed 1 night in Jun 2019
Response from Juliana Amaral on 30 Jun,2019
Prezado Sr. Anônimo, Obrigada por sua avaliação. Gostaríamos de mais informações referente aos seus comentários. Estamos à disposição.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general all good. Large room, clean and good breakfast.
Stayed 5 nights in May 2019
Response from Juliana Amaral on 13 May,2019
Dear Mr. Anonymous, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from Juliana Amaral on 15 May,2019
Prezado Sr. Anônimo, Obrigada por sua avaliação. Esperamos revê-lo em breve. Atenciosamente,

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Juliana Amaral on 12 Apr,2019
Prezada Sra. Camila, Obrigada por sua avaliação. Esperamos revê-la em breve. Atenciosamente,

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019
Response from Juliana Amaral Executive Assistant Manager on 3 May,2019
Prezado Sr. Anonymous,, Obrigada por sua avaliação. Esperamos revê-lo em breve. Atenciosamente,

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Juliana Amaral Executive Assistant Manager on 23 Apr,2019
Prezada Sra. Daniela, Obrigada por sua avaliação. Esperamos revê-la em breve. Atenciosamente,

2/10 Terrible

Katarzyna

Liked: Cleanliness
Disliked: Staff & service
Loud party on Tuesday!
I stayed in this hotel for business for one night on Tuesday. I was traveling from Europe and was on the way to US so the time zone difference was significant and I needed to go to bed early and get a good sleep. Unfortunately there was a big party organized in this hotel with very loud music going until 11pm!!! This hotel doesn't treat business guests seriously.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Mar 2019
Response from Juliana Amaral Executive Assistant Manager on 3 May,2019
Prezado Sr. Anonymous, Obrigada por sua avaliação. Esperamos revê-lo em breve. Atenciosamente,

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Bennie

Liked: Cleanliness, staff & service, room comfort
Convenient Hotel.
Clean and comfortable and good for a short stay. Room very basic but comfortable. Staff is very friendly and helpfull. Breakfast was great. Ideal for one or two nights when you have business in close vicinity . Courtesy bus to the closeby Porte Norte Shopping centre added to convenience.
Stayed 3 nights in Nov 2018

6/10 Okay

Vivien

Liked: Staff & service
Disliked: Property conditions & facilities
Rooms
Room is a bit run down.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

6/10 Okay

Graham, Buenos Aires Argentina

Liked: Staff & service, room comfort
Easy to reach from Guarulhos airport, a thirty minute drive away on a weekend. Although large and somewhat impersonal the hotel is a practical place to stay in Sao Paulo. Arrived at the very moment Brazil was being knocked out by Belgium in the 2018 Rusia world cup, so moods were glum but attention by the staff remained efficient and affable. The hotel in next to the Sambodromo which could mean it is practical for those that wish to see this show when it happens although could be noisy for those that are not interested. There was loud music until 4am the night we stayed there. The breakfast was good and very varied.
Stayed 1 night in Jul 2018

6/10 Okay

Pinal

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and worn out facility
Very tired facilities. Room smelled of humidity. Shower had mold on the tile grout and rust. Just an old facility that badly needs updating

8/10 Good

Daniel, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel for go to exhibition, good location and complete facilities. Bed are little small in some rooms
Stayed 3 nights in Feb 2018
Response from Paula Marchetti - Assistente do Gerente Geral. on 19 Feb,2018
Mr. Daniel, Thank you for choosing our hotel !. Always WELCOME !. Regards, Paula Marchetti Assistant to General Manager.

2/10 Terrible

Jeffrey

Liked: Cleanliness
Disliked: Staff & service, room comfort
Don't stay
The room that I was given was a handicap room which is perfectly OK. The problem was that it didn't have a shower curtain. My bathroom was flooded everytime I took a shower. I asked several times for a curtain and each time was told OK and one never came. After three days I gave up. The second day I went to iron my clothes only to find out that there was no ironing board. Took a while to get that. The bar has bad service and the food was very limited. Overall I would stay away.
Stayed 3 nights in Nov 2017
Mr. Jeffrey, Thank you for choosing our hotel !. We apologize for the inconvenience. We will pass on those responsible. Carefully, Paula Marchetti Assistant to General Manager.