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Mercure Sao Paulo Pamplona Hotel

4.0 star property
Eco-certified hotel with fitness centre and 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Sao Paulo Pamplona Hotel

Interior
Daily buffet breakfast (BRL 70 per person)
Hypo-allergenic bedding, minibar, in-room safe, desk
Outdoor pool, pool loungers
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Parking available
  • Pet-friendly
  • Gym
  • Room service
The current price is S$110
includes taxes & fees
13 Jul - 14 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room, 3 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 3 Single Beds

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • Sleeps 3
  • 3 Single Beds

Superior Room, Multiple Beds

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Superior Room, 1 Double Bed, Mobility Accessible

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Double Bed, Mobility Accessible

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Superior Room, 1 Double Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Privilege, Superior Room, 1 Double Bed

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
Rainfall showerhead
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Blackout curtains
Eco-friendly toiletries
Private bathroom
Hairdryer
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Twin Room, 2 Single Beds

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About the area

Map
Rua Pamplona 1315 - Jardins, São Paulo, SP, 1405002

What's nearby

  • Oscar Freire Street - 6 min walk - 0.6 km
  • Paulista Avenue - 9 min walk - 0.8 km
  • São Paulo Museum of Art - 11 min walk - 1.0 km
  • Hospital Sírio-Libanês - 17 min walk - 1.5 km
  • Ibirapuera Park - 17 min walk - 1.5 km

Getting around

  • Fradique Coutinho Station - 5 min drive
  • Trianon-Masp Station - 9 min walk
  • São Paulo (CGH-Congonhas) - 17 min drive

Restaurants

  • ‪Colibri Padaria Artesanal - ‬3 min walk
  • ‪Veridiana - ‬2 min walk
  • ‪Tatini - ‬2 min walk
  • ‪Kamzu Cookie Shop - ‬3 min walk
  • ‪Piaf Bar e Bistrot - ‬3 min walk

About this property

Mercure Sao Paulo Pamplona Hotel

Upscale eco-certified hotel near Oscar Freire Street
Located close to Paulista Avenue and São Paulo Museum of Art, Mercure Sao Paulo Pamplona Hotel provides a terrace, a garden and dry cleaning/laundry services. The on-site restaurant, BOULANGERIE CARIOCA, offers breakfast, lunch and dinner. In addition to a gym and conference space, guests can connect to free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices).
You'll also enjoy perks such as:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), valet parking (surcharge) and express check-out
  • A vegetable garden, a banquet hall and a 24-hour front desk
  • Multilingual staff, luggage storage and a water dispenser
Room features
All 64 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks such as late-night room service and free WiFi.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • 55-inch Smart TVs with cable channels
  • Wardrobes/cupboards, free infant beds and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Portuguese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (BRL 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 70 per person
  • A restaurant

Restaurants on site

  • BOULANGERIE CARIOCA

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Handrails in stairways (89 centimetre high)
  • Lift (81 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls and litter trays are available

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 105.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately BRL 70 per person
  • Valet parking fee: BRL 35 per night
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 105.0 per night
  • Service fee: BRL 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercure Pamplona Sao Paulo
Mercure Pamplona
Mercure Pamplona Hotel
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel
Mercure Sao Paulo Pamplona Brazil
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel Hotel
Mercure Sao Paulo Pamplona Hotel São Paulo
Mercure Sao Paulo Pamplona Hotel Hotel São Paulo

Frequently asked questions

Does Mercure Sao Paulo Pamplona Hotel have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Mercure Sao Paulo Pamplona Hotel?

As of 28 Jun, 2025, prices found for a 1-night stay for 2 adults at Mercure Sao Paulo Pamplona Hotel on 13 Jul, 2025 start from S$109.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Sao Paulo Pamplona Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of BRL 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Sao Paulo Pamplona Hotel?

Valet parking is available for BRL 35 per night.

What time is check-in at Mercure Sao Paulo Pamplona Hotel?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Sao Paulo Pamplona Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Mercure Sao Paulo Pamplona Hotel located?

Located in Jardins, this eco-certified hotel is within a 10-minute walk of Oscar Freire Street, Paulista Avenue and Shopping Cidade São Paulo. São Paulo Museum of Art and Nove de Julho Hospital are also within 1 mi (2 km). Trianon-Masp Station is 9 minutes by foot and Brigadeiro Station is 18 minutes.

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Mercure Sao Paulo Pamplona Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 276 out of 696 reviews
Rating 8 - Good. 244 out of 696 reviews
Rating 6 - Okay. 110 out of 696 reviews
Rating 4 - Poor. 33 out of 696 reviews
Rating 2 - Terrible. 33 out of 696 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

siyoung

Liked: Cleanliness, property conditions & facilities
The accommodation was satisfactory, but the paint fumes from the restaurant renovation inside were so strong that I felt dizzy after just a few minutes.
Stayed 6 nights in May 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort

Comfortable hotel in nice area.

Very friendly staff, comfortable room with a very comfortable bed, the bathroom was fine but could benefit from renovation. Breakfast was basic but very nice - enough variety of hot and cold food. Good location in safe area.
Stayed 3 nights in Dec 2023

10/10 Excellent

James Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in an excellent location. close to the metro and shopping. Very clean. Staff very helpful. Would definitely stay again or recommend anyone to stay there
Stayed 9 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, beyond compare

The desk manager was very kind and super helpful - many thanks to Vittoria! The room was perfect and location ideal. A very xute pool and delicious buffet that includes jot food. All the staff was excellent in fact.
Stayed 1 night in Dec 2023

2/10 Terrible

Felipe

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible! Hotel is being refurbished, and there's noise and dust everywhere! Also I've choose the hotel to use the pool, and guess what? Pool is closed, also gym! Terrible, terrible!
Stayed 2 nights in Jan 2025

10/10 Excellent

Giovani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious room, okay breakfast

I was quite happy with my stay at Mercure Pamplona. The room is very spacious and comfortable, the location is excellent - near attractions, metro and good restaurants - and teh condition of the facilities is great. I would only say that hot food options for breakfast are not the best. But this may be a case of preference only. I would be more than happy to stay there again nonetheless.
Stayed 3 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

My stay overall was solid. There was some miscommunication a couple times with the front desk involving multiple workers depending on the time you caught them. Checking in one of the rooms had a few things not prepared.
Stayed 6 nights in Jul 2024

6/10 Okay

Yichen

Disliked: Cleanliness
A bit old and not very clean. I saw some stains on sofa and got flea bite from the pillow on the bed.
Stayed 3 nights in Jan 2024

6/10 Okay

Disnarda

Liked: Staff & service, amenities
The property needs some renovation especially in the bathroom.The food in the restaurant I did not like it.Did dine the first and did never go back for dinning.
Stayed 5 nights in Apr 2025

10/10 Excellent

JULIANA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

DEBORA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tudo ótimo!

Foi maravilhosa! Hotel bem localizado com uma vizinhança tranquila, com facilidades para comer e passear, se deslocar com agilidade e segurança. O hotel é bonito e o atendimento bem gentil
Stayed 1 night in Feb 2025

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo custo-benefício

Excelente localização e custo-benefício. Quarto enorme, bem equipado, equipe do hotel muito simpática e prestativa. Uma pena que o hotel estava em obras, o que inviabilizou a utilização da área de lazer.
Stayed 4 nights in Feb 2025

4/10 Poor

Rodolfo

Liked: Staff & service
Disliked: Property conditions & facilities
El hotel estaba en refacciones , sin gimnasio , sin piscina y no me avisaron nada ni cuando llegue ni antes . Ultima vez que voy
Stayed 5 nights in Feb 2025

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2025

8/10 Good

roberto

Stayed 2 nights in Feb 2025

4/10 Poor

Danielle C L

Disliked: Cleanliness, property conditions & facilities
Péssima, hotel está em obras. Não fui informada. Os trabalhadores da obra usam o elevador social e de serviço, deixam tudo sujo e empoeirado. apertam todas as teclas do 0, -1 e -2. O hóspede fica vários minutos esperando por um elevador sujo. Os halls dos quartos todos cheios de poerira de obra. Lamentável a desorganização e administração do hotel nessa questão.
Stayed 4 nights in Feb 2025

8/10 Good

cesar

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Cláudia

Disliked: Cleanliness, staff & service, property conditions & facilities

Em reforma

Na reserva deveria ser informado sobre a reforma. Entrada pela garagem, materiais de obra no elevador...
Stayed 1 night in Dec 2024

2/10 Terrible

Luciana

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Ruim

Hotel em reforma sendo que isso não foi informado na reserva. Entrada principal bloqueada, sendo obrigado a entrar pelo estacionamento no subsolo. Poucos funcionários, ninguém disponível para pegar a sua bagagem. Quarto com limpeza a desejar, cortina blackout com furos deixando o quarto claro, porta do banheiro não fechava (sem privacidade). Café da manhã ruim com pouquíssimas opções, um funcionário somente para dar conta de tudo Já fiquei em vários hotéis sementes de categoria e faixa de preço e esse, sem dúvida, é o pior deles.
Stayed 1 night in Jan 2025

8/10 Good

Frederico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tudo ok

hotel estava em reformas então isso não posso avaliar, mas foi tudo ok, gosto da rede
Stayed 1 night in Dec 2024

10/10 Excellent

Gaspar

Stayed 1 night in Jan 2025

6/10 Okay

LYSIPO

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

8/10 Good

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
The room did not have the three beds set up. But they were very good about bringing one up. The staff was very friendly. The breakfast was excellent very noisy because of construction and we were not told the pool was not available before we checked in. I don’t think the neighborhood was very nice, but you could walk to very nice supermarket.
Stayed 1 night in Jan 2025

8/10 Good

Regina

Liked: Cleanliness, staff & service, room comfort

Boa estadia

Muito boa. Só a reforma na edificação que causa certo desconforto, mas entendemos o momento! É para melhorar
Stayed 1 night in Jan 2025