Reception

Reviews of Tokyu Stay Sapporo Odori

3.5 out of 5
Tokyu Stay Sapporo Odori
5 Chome-26-2 Minami 2 Jonishi, Chuo, Sapporo, Hokkaido

Reviews

9.4

Exceptional

Rating 10 - Excellent. 885 out of 1179 reviews" "
Rating 8 - Good. 240 out of 1179 reviews" "
Rating 6 - Okay. 38 out of 1179 reviews" "
Rating 4 - Poor. 12 out of 1179 reviews" "
Rating 2 - Terrible. 4 out of 1179 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

OWEN, Cerritos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to everything. Friendly staff. Room is a bit small, and super clean but room is warm, unable to set temperature below 17C.
Stayed 4 nights in May 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from TokyuStay Sapporo-Odori on 8 May,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to write a review.All of our staff are looking forward to seeing you again.

8/10 Good

Mark, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy hotel.
Stayed 3 nights in Apr 2024
Response from Tokyu Stay Sapporo Odori Front desk on 22 Apr,2024
Thank you very much for using Tokyu Stay Sapporo Odori.All of our staff will continue to work hard every day to make our customers happy.Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.All of our staff are looking forward to your next visit.Thank you for your feedback.

10/10 Excellent

rulan

Stayed 2 nights in Apr 2024

10/10 Excellent

Panupong

Stayed 2 nights in Apr 2024
Response from Tokyu Stay Sapporo Odori front desk on 5 May,2024
Thank you very much for staying at Tokyu Stay Sapporo Odori. We would also like to thank you again for taking the time to write a review of our hotel.We are very honored to receive a perfect score.We will continue to make every effort to live up to your high evaluation.We look forward to welcoming you again.Thank you very much for your kind attention.

10/10 Excellent

yuen ping

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is new and the is washing machine, very convenient
Stayed 1 night in Apr 2024
Response from Tokyu Stay Sapporo Odori front desk on 14 Apr,2024
We appreciate you staying at our hotel.We are very pleased to hear that you are satisfied with our facilities.We sincerely look forward to serving you again.

8/10 Good

JunAgnes

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 3 nights in Apr 2024
Response from Tokyu Stay Sapporo Odori front desk. on 30 Apr,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Tokyu Stay Sapporo Odori front desk on 3 Apr,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I was placed in here was much larger and nicer than other business-class hotels I've stayed in in Japan. There was a laundry machine (washer dryer combo) in the room (with detergent included), although the dryer didn't work great with a large load. The internet was fast, especially the upload speed (I recall seeing ~100MB/s down and ~200MB/s up from a test). The staff was polite and usually said a greeting when I passed through the lobby. The location is very convenient for seeing Sapporo (Odori Station is one of the two large stations in the city, and only one stop or a ~10-minute walk from Sapporo Station itself). The ferris wheel and various anime shops are less than 10 minutes' walk away, if you're interested in any of that.
Stayed 6 nights in Mar 2024
Response from Tokyu Stay Sapporo Odori Front. on 31 Mar,2024
To customersThank you very much for staying at Tokyu Stay Sapporo Odori. We would also like to thank you for taking the time out of your busy schedule to write a review. We are glad to hear that you were satisfied with your stay. The hotel is in a great location for sightseeing, with the downtown area and the nearest station within walking distance. We are glad that you were able to use the washing machine provided. We are also very happy to hear your compliments regarding our staff, which will encourage us in the future. We hope that you will choose our hotel when you come to Sapporo. All of our employees are looking forward to seeing you again. Tokyu Stay Sapporo Odori Front

10/10 Excellent

DILSHOD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Tokyu Stay Sapporo Odori Front. on 29 Mar,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in an excellent location, staff are friendly and helpful. Hotel is immaculately clean. Great amenities. Location amazing everything is right on your door step.
Stayed 2 nights in Mar 2024
Response from TokyuStay Sapporo-Odori on 10 Mar,2024
Thank you for using Tokyu Stay Sapporo Odori.Thank you once again for taking the time out of your busy schedule to write a review.We are glad that you were satisfied with your stay.All of our staff members look forward to your visit.

10/10 Excellent

Hanqing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel's location is ideal, within walking distance of Sapporo Station and major shopping areas. While the rooms are slightly compact, they are perfectly adequate for solo travelers. Additionally, the room impressed me with its quiet atmosphere, cleanliness, and convenient in-unit washer and dryer. The staff truly enhanced the experience with their friendly and helpful demeanor.
Stayed 3 nights in Feb 2024
Response from Tokyu Stay Sapporo Odori front desk on 4 Mar,2024
Thank you for using Tokyu Stay Sapporo Odori.We are very honored to receive a high evaluation, and we are very happy that you were satisfied. When you come to Sapporo again, please use our hotel. We are looking forward to seeing you again.

10/10 Excellent

Tze xuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 5mins walk from walking street between lane 4 and 5. Easy access to food and shopping. Decent size, Take the rapid train to Sapporo and walk underground for 20mins to hotel or take the subway one stop to Odori station. Only thing is there limited housekeeping to clear trash and replenish clean towel. No room cleaning till checkout.
Stayed 5 nights in Feb 2024
Response from Tokyu Stay Sapporo Odori Front Desk. on 5 Mar,2024
Thank you very much for using Tokyu Stay Sapporo Odori. Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.All of our staff are happy to know that you were generally satisfied with your stay.We apologize for the inconvenience, but we would appreciate it if you could continue to patronize our hotel.All of our staff are looking forward to the day when you can stay with us again.

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Odori station and shopping street. Tons of great resteraunts nearby.
Stayed 3 nights in Feb 2024
Response from Tokyu Stay Sapporo Odori front desk on 19 Feb,2024
Thank you for your interest.During your stay, you explored the area around the hotel. Did you find any of your favorite stores?We hope you will visit us again when you come to Sapporo.Thank you.

4/10 Poor

Lerma

Travelled with family
Disliked: Staff & service, amenities
Communication was very bad, room rates are expensive but no cleaning of room we stayed for 9 days they only clean our room one
Stayed 8 nights in Feb 2024
Response from Tokyu Stay Sapporo Odori front desk on 11 Feb,2024
Thank you for stayed with us.Also, thank you for taking the time to post this review.We apologize for any discomfort this may have caused you. Our hotel provides full cleaning once a week for guests staying 7 nights or more. For other guests, the frequency of cleaning can be increased for an additional charge.We are so sorry that you were not satisfied with our service.Thank you very much.

8/10 Good

Wil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tokyu Stay Sapporo Odori Front desk on 11 Feb,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Cynthia, Sausalito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay at your hotel. The staff were all very nice. Thank you.
Stayed 1 night in Feb 2024
Response from Tokyu Stay Sapporo Odori front desk on 9 Feb,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

8/10 Good

Chi Yeung

Stayed 3 nights in Feb 2024
Response from Tokyu Stay Sapporo Odori front desk Kunii on 9 Feb,2024
Thank you for using Tokyu Stay Sapporo Odori.We are very honored to receive a high evaluation, and we are very happy that you were satisfied. When you come to Sapporo again, please use our hotel. We are looking forward to seeing you again.

10/10 Excellent

Seth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for snow festival and we loved the area! The property is in an excellent location only 2 blocks from Odori Park. Plenty of food and shopping close by. Hotel is very clean and room was bigger than anticipated. Definitely recommend!
Stayed 3 nights in Feb 2024
Response from Tokyu Stay SapporoOdori Front Desk on 8 Feb,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for posting your review.We are glad to hear that you were satisfied with the room and location of your stay.We look forward to your next visit.

8/10 Good

alan, seaforth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Tokyu Stay Sapporo Odori front desk on 15 Feb,2024
Thank you for using Tokyu Stay Sapporo Odori.We are very honored to receive a high evaluation, and we are very happy that you were satisfied. When you come to Sapporo again, please use our hotel. We are looking forward to seeing you again.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tokyu Stay Sapporo Odori front desk on 20 Mar,2024
Thank you for using Tokyu Stay Sapporo Odori.We are very honored to receive a high evaluation, and we are very happy that you were satisfied. When you come to Sapporo again, please use our hotel. We are looking forward to seeing you again.

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Base for Sapporo Snow Festival. It’s a few blocks to O-dori Park and has a lot of great dining and shopping options close by. Would definitely stay here on my next trip to Sapporo
Stayed 3 nights in Feb 2024
Response from tokyu stay sapporo odori on 7 Feb,2024
To customersThank you very much for staying at Tokyu Stay Sapporo Odori. Thank you again for taking the time out of your busy schedule to write a review. We are glad to hear that you were satisfied with your stay. We look forward to seeing you again. thank you.

10/10 Excellent

Jason

Stayed 2 nights in Feb 2024
Response from tokyu stay sapporo odori on 7 Feb,2024
To customersThank you for making a reservation at Tokyu Stay Sapporo Odori. We are glad to hear that you were satisfied with your stay. We hope that you will choose our hotel again when you come to Sapporo. We look forward to meeting you. Tokyu Stay Sapporo Odori Front

10/10 Excellent

Jolyn Chin Si

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable location near Tanukikoji-4, with accessible airport bus within 2-3minutes walk. Even though with the language barrier and minimal English, the staff tried their best to help. Overall a very comfortable stay, would recommend and definitely return to Tokyu Stay Sapporo Odori.
Stayed 8 nights in Jan 2024
Response from Tokyu Stay Sapporo Odori Front Desk. on 7 Feb,2024
To customersThank you very much for staying at Tokyu Stay Sapporo Odori. Thank you again for taking the time out of your busy schedule to write a review. We are glad to hear that you were satisfied with your stay. We look forward to seeing you again. thank you.

4/10 Poor

Wee Ling

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service
I thought long and hard abt how i should leave my review, as the hardware and location of the hotel is really good, but service is really non-existence at best. First of all, the location is good as it is within walking distance to lots of good food and shopping; provided it is not snowing heavily. For late Jan/early Feb, even a 3-4 mins walk to the nearest shopping street can be torturous, esp with luggages. So in winter, it is best to stay in hotels that is directly accesible via underground walkway to covered walking streets like Richmond Hotel. But in spring/summer/autumn, Tokyu Stay Odori is a good choice. Second, the service. The staff hardly speak any english. This throws me off a bit as i thought a hotel in Sapporo city centre would have staff that could converse in basic english. Simple query like "has my luggage from Asahikawa arrived?" I have to do it via google translate. On my check out day, i called for a cab myself as the counter staff said he could not help me do so as it was busy due to it being the 1st day of the snow festival. When the cab came (took me just 10 mins to get it via Taxi Go app) i could not bring 3 luggages out all by myself so i left the 2 small ones in the lobby while i bring the big one out. The taxi driver kindly took over as i ran back to get the remaining luggage. All these while, 4 male staff in the lobby looked on, they were not serving anyone and definitely not offering me any help. This is the worst i have ever experienced.
Stayed 3 nights in Jan 2024
Response from tokyu stay sapporo odori on 7 Feb,2024
To customersThank you very much for staying at Tokyu Stay Sapporo Odori. Thank you again for taking the time out of your busy schedule to write a review. We sincerely apologize for any inconvenience caused regarding the staff's language skills. All of our employees will strive to study language every day so that we can provide language services to our customers. We hope that you will choose our hotel when you come to Sapporo. We look forward to seeing you again. thank you.

8/10 Good

Pui Man Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed direction and facilities arrangement of twin bed room are so strange making the experience of sleeping are not so good.
Stayed 1 night in Jan 2024
Response from tokyu stay sapporo odori on 7 Feb,2024
To customersThank you very much for staying at Tokyu Stay Sapporo Odori. Thank you again for taking the time out of your busy schedule to write a review. We apologize for any inconvenience caused regarding the bed arrangement. We take your valuable opinions seriously and hope that we can improve in the future. We hope that you will choose our hotel when you come to Sapporo. We look forward to seeing you again. thank you.

8/10 Good

Dawn

Stayed 2 nights in Feb 2024
Response from tokyu stay sapporo odori on 7 Feb,2024
To customersThank you very much for staying at Tokyu Stay Sapporo Odori. Thank you again for taking the time out of your busy schedule to write a review. We hope that you will choose our hotel when you come to Sapporo. We look forward to seeing you again. thank you.

10/10 Excellent

Jose Carmelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and centrally located hotel
Great location and very close to Odori park, subway and streetcar stops. Would highly recommend this hotel to anyone planning to visit Sapporo
Stayed 7 nights in Jan 2024
Response from Tokyu Stay Sapporo Odori front desk on 4 Feb,2024
Thank you very much for staying at Tokyu Stay Sapporo Odori over the past few days. We would also like to thank you again for your positive evaluation of your stay.We are very honored to receive your compliments regarding our location. We are also very pleased to hear that you would recommend us to anyone visiting Sapporo. We will do our best to live up to your kind words.We look forward to welcoming you again.Thank you very much for your kind attention.Tokyu Stay Sapporo Odori

10/10 Excellent

Ashley

Stayed 1 night in Feb 2024
Response from tokyu stay sapporo odori on 7 Feb,2024
To customersThank you very much for staying at Tokyu Stay Sapporo Odori. Thank you again for taking the time out of your busy schedule to write a review. We hope that you will choose our hotel when you come to Sapporo. We look forward to seeing you again. thank you.

10/10 Excellent

Emily

Stayed 1 night in Jan 2024
Response from Tokyu Stay Sapporo Odori front desk Kunii on 30 Jan,2024
Thank you for using Tokyu Stay Sapporo Odori.We are very honored to receive a high evaluation, and we are very happy that you were satisfied. When you come to Sapporo again, please use our hotel. We are looking forward to seeing you again.

10/10 Excellent

LAI PING

Stayed 1 night in Jan 2024
Response from Tokyu Stay Sapporo Odori Front desk on 28 Jan,2024
Thank you very much for visiting us.We hope you were able to relax during your stay.We look forward to welcoming you again.Thank you.

8/10 Good

Daniel

Stayed 2 nights in Jan 2024
Response from Tokyu Stay Sapporo Odori Front Desk. on 28 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, close to subway station and close to the surface trolly line. The JR train line to and from the airport is one subway stop away, though it can also be reached by a fifteen or twenty minute walk through the large underground shopping area. My adult son and I had separate rooms, each well designed. One notable amenity is a washer/dryer machine in each room. Although many hotels in Japan have washer/dryers in shared utility rooms, the convenience of having a washer/dryer in one's own room is wonderful, and the machines are very quiet. My Japanese ability is limited and the English instructions for the machines are brief, but I simply accepted the default settings, pumped four or five squirts of detergent into the receptacle and let the machine do its job. Each room also has a refrigerator, a microwave and a coffee/tea maker. Staff members were polite and helpful.
Stayed 3 nights in Jan 2024
Response from Tokyu Stay Sapporo Odori Front Desk. on 28 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 1 night in Jan 2024
Response from Tokyu Stay Sapporo Odori Front Desk. on 28 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

8/10 Good

Jungsun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located in the center of everything. The rooms are nice (though a bit small, which is true for most budget hotels) and it's definitely a big plus to have washing machine in the room for people who are light packets. The only downside is that our bathroom had a bit of an odd odor (like pee stain), but overall the room and bathroom were clean and we didn't bother to complain as we were there only for a few nights. If we visit Sapporo again, we would definitely stay here again as it's good value for money.
Stayed 3 nights in Jan 2024
Response from tokyu stay sapporo odori on 24 Jan,2024
Dear GuestThank you for your positive comments.And we do apologize for the unpleasant experience such as bathroom odor. We try out best to improve the quality of the service standard always, and we look forwards to seeing you in the near future.

10/10 Excellent

Namthip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
เดินทางสะดวก ในห้องมีเครื่องซักผ้าซักแห้ง ซักก่อนกลับดีมากๆ ห้องใหม่ อุปกรณ์ใหม่
Stayed 1 night in Jan 2024
Response from TokyuStay Sapporo-Odori on 14 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to write a review.We are glad that you were satisfied with your stay.We look forward to seeing you again.Thank you.

10/10 Excellent

Vincent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay here. The room has everything you need - microwave, washing machine, etc. Quite spacious for our group (travelling with young kids). They also provide coffee machine & beans that are free at the lobby.
Stayed 3 nights in Jan 2024
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location.
Stayed 4 nights in Jan 2024
Response from Tokyu Stay Sapporo Odori front desk on 10 Jan,2024
Thank you very much for staying at Tokyu Stay Sapporo Odori.Thank you again for taking time out of your busy schedule to give us your feedback.We are very honored by your wonderful words.All of us at Tokyu Stay Sapporo Odori will continue to make every effort to please our many guests in the future.We sincerely look forward to welcoming you again.Thank you very much for your kind words.Tokyu Stay Sapporo Odori

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, walkable distance to the clock tower, JR tower Odori park etc. Good price value , recommend it.
Stayed 1 night in Jan 2024
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Stayed 4 nights in Dec 2023
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

6/10 Okay

CHIN PANG

Stayed 4 nights in Dec 2023
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

8/10 Good

JISOOK

Stayed 5 nights in Dec 2023
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Tinesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 nights in Sapporo
I spent 5 nights in this hotel. You can expect excellent service and clean and comfortable rooms. The staff were also able to store my luggage before check in time so that I can explore the area first. The room also has a washer/ dryer for convenience. The hotel is situated in a good location. Just a few minutes walking to Odori park and Susukino. There’s also a few family marts nearby for convenience as well. Overall I had a good stay at Hotel Tokyu Stay Sapporo Odori.
Stayed 5 nights in Dec 2023
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Bo Long

Stayed 1 night in Dec 2023
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

8/10 Good

Kwang Yang

Stayed 5 nights in Dec 2023
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you again for taking the time out of your busy schedule to provide us with your feedback.All the staff will continue to work hard every day so that many customers can be pleased.We are looking forward to seeing you again.Thank you for your feedback.

10/10 Excellent

Yong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n nice hotel but not sure it is culture for it to changing d bedsheets once in a few days. As I stayed from 7 days get only 1 day to change bedsheet. Other days was just cleaning up d trashs n replenish d towels
Stayed 7 nights in Dec 2023
Response from Tokyu Stay Sapporo Odori Front Desk. on 13 Jan,2024
Thank you very much for using Tokyu Stay Sapporo Odori. Once again, we would like to thank you for taking the time out of your busy schedule to provide us with your feedback.All of our staff are happy to know that you were generally satisfied with your stay.We will take the points you have pointed out seriously and will make improvements as future issues and utilize them to create an even better hotel.We apologize for the inconvenience, but we would appreciate it if you could continue to patronize our hotel.All of our staff are looking forward to the day when you can stay with us again.

10/10 Excellent

Alvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Tokyu Stay Sapporo Odori front desk on 20 Dec,2023
Thank you for using Tokyu Stay Sapporo Odori.We are very honored to receive a high evaluation, and we are very happy that you were satisfied. When you come to Sapporo again, please use our hotel. We are looking forward to seeing you again.

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever throughout our trip. The hotel itself was conveniently close to the shopping district/heart of sapporo city and you're sandwiched between two family marts if you ever get hungry at night. The rooms we got both had a washing machine inside with laundry detergent provided (smelled so good!). It was such a comfortable stay overall. The staff were really helpful and nice too!
Response from Tokyu Stay Sapporo Odori Front Desk. on 6 Dec,2023
Thank you very much for using Tokyu Stay Sapporo Odori.Thank you very much for taking the time out of your busy schedule to write a review.We are glad that you were satisfied with your stay.If you have a chance,please use our hotel again.Thank you.

10/10 Excellent

chikako

Stayed 1 night in Nov 2023
Response from 東急ステイ札幌大通 スタッフ一同 on 13 Jan,2024
この度は東急ステイ札幌大通をご利用いただきまして、誠にありがとうございます。またお忙しい中ご感想をお寄せいただき、重ねて御礼を申し上げます。これからも多くのお客様にお喜びいただけるよう、スタッフ一同日々精進して参ります。またのご来館を、スタッフ一同心よりお待ちしております。ご感想をありがとうございました。