Property amenity

Reviews of The Westin Savannah Harbor Golf Resort & Spa

4 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 595 out of 1002 reviews" "
Rating 8 - Good. 197 out of 1002 reviews" "
Rating 6 - Okay. 86 out of 1002 reviews" "
Rating 4 - Poor. 60 out of 1002 reviews" "
Rating 2 - Terrible. 64 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Laquan

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience.
Stayed 1 night in May 2024
Response from General Manager on 12 May,2024
Dear Laquan, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your experience with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

4/10 Poor

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Nice Hotel in a good location with an easy ferry ride to downtown , however there is obviously big staff issues at this location with extremely poor very slow service in the dinner restaurant and breakfast restaurant , Luke warm food that appeared to be overcooked and reheated so much so that we were forced to eat elsewhere . Management weren't really interested either which was a bigger problem !! we wouldn't return , there is plenty of other options
Stayed 2 nights in May 2024
Response from General Manager on 7 May,2024
Dear Michael, Thank you for being our guest and for your detailed evaluation. I am sincerely sorry that my associates were not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up immediately and resolve everything to your total satisfaction; therefore, I regret that this was not your experience. I am also sorry for the disappointing dining experience you had; I will share your concerns with my culinary team, as it helps us in our ongoing efforts to enhance our guest experience. That said, we appreciate your comments about our well-kept property and optimal location. Thank you again for your patience, and I hope you will change your mind and give us the opportunity to make it up to you on a future visit.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is incredible!
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Alexander, We are pleased you had an enriching stay at The Westin Savannah Harbor Golf Resort & Spa, and I want to thank you for this inspiring review. As the south's only downtown resort, we offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our beautiful property. Thank you for choosing us, and I hope to have the opportunity to welcome you back on a future visit.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr,2024
Dear Shirley, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your experience with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Dakota

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel! Everything was beautiful and clean. If we are in the area again in the future we will definitely be staying here again and especially great that it is dog friendly, wish we had more time here.
Stayed 1 night in Apr 2024
Response from General Manager on 27 Apr,2024
Dear Dakota, Thank you for choosing The Westin Savannah Harbor Golf Resort & Spa and for sharing your experience. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. I am also thrilled to know our thoughtfully crafted, impeccable property and pet-friendly features enhanced your stay. It was our pleasure accommodating you, and we love knowing that we will be your resort of choice the next time you are in the area. Be Well,Stuart Robinson,General Manager

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice/ pool area hot tub restaurant.. everything was perfect. we enjoyed our stay
Stayed 1 night in Apr 2024

10/10 Excellent

Tarhran

Stayed 2 nights in Apr 2024

10/10 Excellent

Suzanne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! Beautiful river views with heated pool. Friendly staff. Room was exceptionally clean. Highly recommended
Stayed 2 nights in Apr 2024
Response from General Manager on 10 May,2024
Dear Suzanne, Thank you for your lovely review of The Westin Savannah Harbor Golf Resort & Spa and for recommending us to future guests. I am pleased to read you enjoyed our scenic river views and elevated pool, as well as your refreshing guestroom. Our associates are dedicated to making sure you have the most enriching stay possible, and I will certainly share your generous comments with them. We hope to welcome you back soon, and we wish you all the best with your travels. Be Well,Stuart Robinson,General Manager

8/10 Good

James

Stayed 1 night in Apr 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well organized operation
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr,2024
Dear Josh, Thank you for evaluating your stay at The Westin Savannah Harbor Golf Resort & Spa. I am thrilled to know you enjoyed your time with us and that our impeccable and well-kept accommodations enhanced your visit. We appreciate your business and hope to welcome you back soon for another enjoyable experience.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Stalin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking expensive and it’s better and faster not using valet parking
Stayed 1 night in Mar 2024

10/10 Excellent

Yilian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience and stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr,2024
Dear Yilian, Thank you for choosing us and for taking the time to post a review. Our unique downtown destination seamlessly combines urban accessibility with enhanced resort amenities, and it is great to know that we exceeded your expectations. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart Robinson,General Manager

10/10 Excellent

Dominick

Stayed 1 night in Mar 2024
Response from General Manager on 22 Apr,2024
Dear Dominick, Thank you for choosing us and for taking the time to share your high rating. Our unique downtown destination seamlessly combines urban accessibility with enhanced resort amenities, and it is great to know that we exceeded your expectations. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart Robinson,General Manager

10/10 Excellent

Louis, Pinehurst

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We expected great and we got great.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lorenzo Allen

Stayed 3 nights in Mar 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin in Savannah is always amazing. Comfortable clean and the views are amazing.
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 31 Mar,2024
Dear Carrie, We are pleased you had another enriching stay at The Westin Savannah Harbor Golf Resort & Spa. As the south's only downtown resort, we offer travelers a tranquil haven with city access, and we appreciate your kind remarks about our beautiful property and spectacular views. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit.Be Well,Stuart Robinson,General Manager

2/10 Terrible

John Curtis

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr,2024
Dear Mr. Curtis, Thank you for choosing our resort. We strive to provide a revitalizing, enhanced experience to every guest; therefore, I sincerely apologize for not meeting these expectations during your time with us. I hope you will consider giving us another chance to provide you with the enriching stay you should always expect from us. Thank you once more for your feedback, and I hope to see you again on your next visit to the Savannah area.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Gary, Canton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and staff!!! Will be back soon!
Stayed 1 night in Mar 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Charles, Boca RATON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GENERAL MANAGER on 11 Mar,2024
Dear Charles, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Allison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Service was amazing!
Stayed 3 nights in Feb 2024

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful staff
Stayed 2 nights in Feb 2024
Response from General Manager on 2 Mar,2024
Dear Jason, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Savannah Harbor Golf Resort & Spa and that our attentive associates helped to elevate your stay. We will share your enlivening comments with them, and we appreciate your recognition of their excellent service. We look forward to your next visit.Be Well,Stuart Robinson,General Manager

10/10 Excellent

angelique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Event
Everything was great.
Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb,2024
Dear Angelique, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your experience with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Maria

Liked: Property conditions & facilities
Excellent!
Stayed 2 nights in Feb 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to convention facilities. River ferry service berry good
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 11 Feb,2024
Dear Paul, Thank you for choosing to stay at The Westin Savannah Harbor Golf Resort & Spa. Nestled along the banks of the Savannah River, we offer travelers an ideal escape in Georgia's oldest city, just a ninety-second ferry ride away from historical attractions, dynamic restaurants, and exciting nightlife. It is good to know how much our location added to the enjoyment of your conference visit. We hope we will be the first resort you think of on future trips to the area.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Patti

Stayed 2 nights in Feb 2024
Response from GENERAL MANAGER on 21 Mar,2024
Dear Patti, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your perfect experience. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

4/10 Poor

William

Travelled with family
Disliked: Staff & service, property conditions & facilities
Totally Inconvenience. For A High Price Resort.
On 12th Floor, with Grandchildren, infant , No microwave in room, again on 12th floor, Only Microwave available on 1st Floor by Checking. What a Inconvenience. Never Again..
Stayed 1 night in Feb 2024
Response from General Manager on 7 Feb,2024
Dear William, Thank you for reviewing our resort. We strive to provide a revitalizing, enhanced experience to every guest; therefore, I sincerely apologize for not meeting these expectations during your stay. I hope you will consider giving us another chance to provide you with the enriching visit you should always expect from us. Thank you once more for choosing us, and I hope to see you again on your next visit to the Savannah area.Be Well,Stuart Robinson,General Manager

8/10 Good

Danyle, conley

Liked: Cleanliness, staff & service, property conditions & facilities
There’s construction going on right now and that should be included on the website or somewhere before booking rooms.
Stayed 2 nights in Feb 2024
Response from General Manager on 7 Feb,2024
Dear Danyle, I appreciate your candor. However, I do want to extend my apologies for not meeting all of your expectations and for any inconvenience caused while you were here. Your feedback is essential as we continually strive to improve our guest experience, and I will use it to make sure your next visit is exceptional in every way. Thank you for being our guest, and I hope to have the pleasure of doing so again soon.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Danielle

Stayed 2 nights in Feb 2024

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower had shampoo left on the walls. I had to clean it before we could take our showers. Other than that the room was very clean.
Stayed 1 night in Feb 2024
Response from GENERAL MANAGER on 5 Feb,2024
Dear Anita, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We are pleased that you enjoyed your overall stay; however, please accept our apologies for the oversights in your guestroom. Maintaining invigorating and refreshing accommodations is a top priority for us; therefore, I am disappointed this was not your experience. I will escalate these issues to the appropriate individuals, and I appreciate your patience. I look forward to your next visit!Be Well,Stuart Robinson,General Manager

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Ngone Lon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

Norma, Orange Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 19 Apr,2024
Dear Norma, Thank you for the outstanding rating. I am thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Savannah Harbor Golf Resort & Spa. We look forward to your return and wish you all the best with your future travels.Be Well,Stuart Robinson,General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from GENERAL MANAGER on 19 Jan,2024
Dear Guest, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart Robinson,General Manager

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. The shuttle service to the golf course was wonderful as was the ferry shuttle across the river to access downtown Savannah. I think having to pay for parking at the hotel as an already paying guest at the hotel is ridiculous.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed in river view queen room that had a balcony. Nice room but bathroom was very dark and lacked good lighting. Great pool with pool bar and jacuzzi. Overall a wonderful place to stay.
Response from General Manager on 11 Jan,2024
Dear Ronald, Thank you for evaluating your stay at The Westin Savannah Harbor Golf Resort & Spa. We are glad to know you enjoyed your time with us and that you especially loved our thoughtfully crafted guestrooms with beautiful views, and excellent amenities. We appreciate all of your feedback, the positive as well as the things that would have enhanced your experience. It was a pleasure accommodating you, and I hope you will make us your home away from home whenever your travels bring you to our city. Be Well,Stuart RobinsonGeneral Manager

8/10 Good

Dana L

Stayed 3 nights in Dec 2023

6/10 Okay

Erika

Travelled with partner
Disliked: Cleanliness, amenities
This is the only hotel on the river's other side. You need to take a water taxi to get to the other side. It appears that the hotel is short staffed. Our room didn't get cleaned for 4 days although I called twice to get the room cleaned and we didn't have the do not disturb sign on our door. The food was okay. I also purchased a romantic event on the river and it was not worth the money.
Stayed 5 nights in Dec 2023
Response from General Manager on 9 Jan,2024
Dear Erika, Thank you for choosing our resort for your Savannah visit. Please accept my apologies for the service shortfalls you experienced and for not meeting all your expectations. Your valuable comments will be shared with my associates, and I hope you will stay with us again so we can provide the exceptional hospitality you deserve.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan,2024
Dear Guest, Thank you for choosing us and for taking the time to post a review. Our unique downtown destination seamlessly combines urban accessibility with enhanced resort amenities, and it is great to know that we exceeded your expectations. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
John & Cynthia are teriffic!!! The room and the property are unexpectedly well-appointed and well-maintained!!!
Stayed 1 night in Jan 2024

6/10 Okay

Brandon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room 1612 has damp musty smelling come from bathroom vents
Stayed 3 nights in Dec 2023

10/10 Excellent

deborah

Stayed 3 nights in Dec 2023

6/10 Okay

Ruben

Stayed 2 nights in Dec 2023
Response from General Manager on 2 Jan,2024
Dear Ruben, Thank you for taking the time to rate your experience; we love that you could join us. However, I apologize if your stay was anything other than perfect. I would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and I hope to see you soon.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Myriam

Stayed 1 night in Dec 2023
Response from General Manager on 20 Jan,2024
Dear Myriam, Thank you for the outstanding rating. I am thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Savannah Harbor Golf Resort & Spa. I look forward to your return and wish you all the best with your future travels.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice. Loved the fire pits. Got in too late to do smores around the fire. I'm sure that's quite a lot of fun. We were not well informed when we checked in just handed a paper and was told to read the boat schedule or scan the codes. Not very helpful, the next morning the staff was excellent.
Stayed 1 night in Dec 2023
Response from General Manager on 31 Jan,2024
Dear Ray, Thank you for choosing us and for taking the time to post a review. We are glad you liked our enhanced amenities and had a wonderful time with us. Your feedback regarding the areas we could work on to strengthen our guest experience is much appreciated. It was a pleasure accommodating you, and I hope you will make The Westin Savannah Harbor Golf Resort & Spa your home away from home whenever your travels bring you to our city. Be Well,Stuart Robinson,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 9 Jan,2024
Dear David, Thank you for staying at The Westin Savannah Harbor Golf Resort & Spa and sharing your ratings with other travelers. We enjoy offering a vibrant, rejuvenating retreat in the heart of Savannah, and I am pleased we exceeded your expectations. It was our pleasure hosting you, and we look forward to seeing you again on your next visit to the area.Be Well,Stuart RobinsonGeneral Manager

10/10 Excellent

Angelica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

madison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay , we will be going back soon
Stayed 2 nights in Dec 2023