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Reviews of SpringHill Suites by Marriott Seattle Downtown/ S Lake Union

3 out of 5
SpringHill Suites by Marriott Seattle Downtown/ S Lake Union
1800 Yale Ave, Seattle, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1004 reviews" "
Rating 8 - Good. 299 out of 1004 reviews" "
Rating 6 - Okay. 83 out of 1004 reviews" "
Rating 4 - Poor. 38 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t rent a car unless your planning on leaving outside of Seattle cab was 50 bucks from airport although they have a flat 40 bucks to airport parking is pretty expensive about 40 bucks a night
Stayed 3 nights in May 2024

10/10 Excellent

Marty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly staff!
Stayed 1 night in May 2024
Response from Front Office on 21 May,2024
Dear Marty,Thank you for staying with us. We are happy to hear you enjoyed your stay.

10/10 Excellent

Jordyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and close to my events
Stayed 1 night in May 2024
Response from SHS Team on 20 May,2024
Thank you for your kind words! We’re thrilled to hear that you enjoyed your stay with us. It was a pleasure having you as our guest, and we hope to welcome you back soon.

8/10 Good

Sabrina

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from SHS Team on 14 May,2024
Thank you for your rating, we look forward to seeing you again!

8/10 Good

Xin

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It’s off I5 which is convenient for people driving to Seattle; but there are not much amenities around.
Stayed 3 nights in Mar 2024
Response from Ariane on 2 May,2024
Thank you for your review. We hope you stay here again next time!

8/10 Good

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great property with friendly staff! My only issue was being in a room directly in front of elevators which was noisy, and with my party being just two young women, made us feel a little more on edge/unsafe. Have stayed before and would still likely stay again.
Stayed 1 night in Apr 2024
Response from Ariane on 2 May,2024
Thank you for your response! Let us know next time of your room preference so we can hope to accommodate it.

10/10 Excellent

Cindy

Stayed 1 night in Apr 2024
Response from SHS Team on 14 May,2024
Thank you for your rating, we look forward to seeing you again!

10/10 Excellent

Allison

Great stay!
Stayed 1 night in Mar 2024
Response from Ariane on 10 Apr,2024
Thank you for your response, we look forward to having you here again!

10/10 Excellent

Noelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very nice and clean
Stayed 1 night in Apr 2024
Response from Ariane on 7 Apr,2024
Thank you for your feedback! We looking forward to your next stay with us!

8/10 Good

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking is too expensive at 40 dlls per night The other thing is the breakfast was nearly the same every day . We stayed 5 nights and would like to eat at least 2 different kind of food
Stayed 5 nights in Mar 2024
Response from Ariane on 7 Apr,2024
Thank you for your feedback! Whether it be good or bad, we like knowing how we can improve.

10/10 Excellent

Lars

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 6 nights in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

8/10 Good

NILSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

8/10 Good

Nelda

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very roomy. Breakfast good. Hardx to find dining close
Stayed 4 nights in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Eliana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was great for the weekend close to downtown and tended to all our needs
Stayed 2 nights in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and staff were nice. Very affordable. A little out of the way for easy access to restaurants and events.
Stayed 2 nights in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained rooms and lobby. Breakfast was always excellent. Staff professional and friendly.
Stayed 3 nights in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

8/10 Good

Anaya

Stayed 2 nights in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was perfect for our needs. It was a 3 minute walk from our destination. Staff was friendly. Check in was simple and parking was convenient. Our room was larger than expected with a nice layout.
Stayed 1 night in Mar 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

8/10 Good

Nkemjika

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suites were modern and very comfortable. The amenities were great and breakfast was delicious! I would recommend this place.
Stayed 3 nights in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

2/10 Terrible

Mariam

Disliked: Staff & service, property conditions & facilities
The breakfast staff targeted and singled us out being very rude and ruined our stay. They changed our mind and we checked out right away. We did not feel safe or welcomed at this hotel another day with those staff. The manager on call that day witnessed and agreed we were mistreated. They included a note in our reservation and gave us names of all the rude staff members. Our families and little kids left breakfast and checked out.
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find, good parking and convenient to the downtown area.
Stayed 1 night in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location in SLU, close to a lot of restaurants etc. Excellent breakfast, especially the oatmeal options! Parking was reasonable if booked through hotels.com, but if you buy on site it’s $40/night. Ouch. Gym is small, that was my biggest beef. But overall a very good option if you want to be in the SLU area. also great access to I-5, if that’s important for you.
Stayed 4 nights in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

8/10 Good

nelda

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Clean, easy. Good free breakfast. Quick service.
Stayed 1 night in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Lorianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautiful, well maintained and clean. The room was large and spacious. The bathrooms were modern and clean. With little kids, the free breakfast was a plus. There was a lot of options (eggs, oatmeal, cereal, yogurt, sausage) and we all enjoyed it. The location is a bit of a walk from the Light Link (15 minutes) and about 15-20 minutes to the Space Needle and Pike's Place. Overall, we enjoyed our stay and had a great time.
Stayed 2 nights in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and staff is great. Ubication ia good. Butnia by the freeway. Lots.of noise from the outside
Stayed 1 night in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Tamika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, breakfast was good and the stall was excellent!
Stayed 1 night in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

6/10 Okay

Mary

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I’ve had better experiences when checking-in. Took a while to find me in the computer system and they didn’t say anything to me while looking. No smile. No greeting. They just started their shift.
Stayed 1 night in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

4/10 Poor

Sandra

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Juli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable hotel. Only downside is if you get a room on the side of the freeway you are right above 1-5. They do provide sound machines in the room, but you may want to request a room on the other side of the hallway if you are a light sleeper.
Stayed 1 night in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

6/10 Okay

Casey Ryan

Travelled with family
The parking situation is not good. $40 to park in a tight and unsafe parking garage. This location is not in the safest part of town in my opinion. Room smelled musty and was not extremely clean. Tried to find ice and there wasn't any. The breakfast was good and the staff was helpful but not overly welcoming.
Stayed 1 night in Feb 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Cindi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay of your going to El Cortazone. You can walk right there!
Response from SHS Seattle on 28 Mar,2024
Thank you for your feedback and for staying with us!

2/10 Terrible

Allen

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I checked in, we were given a room on the 2nd floor because they said the elevators were out of service so we only had the stairs. When we got to the room, everything seemed clean until I checked the toilet. When I opened it, there was feces that was unflushed. I called reception right away and they asked us to move to another room on the 9th floor. By this time, one elevator was working. Deeply disgusted that I had to see all that mess in the washroom. The cleaning staff needs to do better. The front desk staff apologized but I don't think ill be back here.
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

SHARONNE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the bed pillows and blanket and ease of parking. Breakfast had good options.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Travelled with family
All around everything was great. Highly recommended.
Stayed 3 nights in Dec 2023

10/10 Excellent

GISELA

Stayed 2 nights in Oct 2023

8/10 Good

Yi-Hsuan

Stayed 1 night in Dec 2023

8/10 Good

Matthew

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everyone working was excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast every morning was great except one morning they didn’t have breakfast because something broke in kitchen and there wasn’t an alternative offered. TV in room was small. No lotion offered in bathroom amenities. Pillows were absolutely horrible and towels were dingy. Shower leaked water.
Stayed 5 nights in Nov 2023

10/10 Excellent

INDERJIT

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

8/10 Good

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfasts were excellent first thing in the morning. Rooms were very clean and spacious with many pleasing amenaties. Would be nice to have a place in the SpringHill for family members under 21 years of age to eat dinner. Only place available to eat was the bar in the Hotel, so your dinner had to be eaten in your room.
Stayed 4 nights in Nov 2023
Response from Front Office on 30 Nov,2023
Thank you for your review and feedback. We appreciate you staying with us.

10/10 Excellent

Francis

Stayed 1 night in Nov 2023

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room was great!! Loved the breakfast. Beds comfortable. Shower and bathroom sink drained poorly. Room 225.
Stayed 2 nights in Nov 2023
Response from Front Office on 30 Nov,2023
Thank you for your review and feedback. We appreciate you staying with us.

10/10 Excellent

Sonny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time!
Hotel was fantastic. Breakfast, excellent layout. Our room was clean and perfect! Found them very roomy. Every thing was fantastic. Front desk, friendly, nice, and funny! Excellent front desk staff! By far one of our favourites. We will be back for sure! But, if I had to point only one issue. The bartender in the hotel, he needs some work on friendliness! Very grumpy. Found him rude. But will not affect us on not coming back. We will be, just won’t go to the bar!
Stayed 2 nights in Nov 2023
Response from SHS Team on 21 Nov,2023
Thank you for staying with us! We appreciate your response.

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location to downtown Seattle. Excellent breakfast and clean!
Stayed 1 night in Nov 2023
Response from SHS Team on 21 Nov,2023
Thank you for staying with us! We appreciate your response.