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Reviews of Raja Villa Lombok Resort Powered by Archipelago

4 out of 5
Raja Villa Lombok Resort Powered by Archipelago
Jalan Raya Senggigi Km.8 No. 8, Mataram, Senggigi

Reviews

9.0

Wonderful

Rating 10 - Excellent. 15 out of 22 reviews" "
Rating 8 - Good. 4 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 0 out of 22 reviews" "

9.2/10

Cleanliness

9.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Fred

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Please see my feedback for improvements
The room I stayed has - Poor internet connection. The internet TV kept lagging. Forget about watching TV. One of the reasons I decided to upgrade, however both rooms have the same problems. - All the TV programs need to pay, even the local Indonesian Channels, however the technician managed to come over to resolve. However, only local channels and a few internet channel is available, in the end due to the poor internet connectivity, its as good as not watching (see above comments). - a faulty electric kettle. There are rust inside the kettle. Seem like no one has used it due to the condition. - no drinking water provided. I have upgraded the room and the previous room has drinking water provided. - no shampoo and soap top up. I needed to wait for the room service to provide before I can have my shower. The pavement lights on the stairways towards the pool area was not well light up. I missed a step going down at night and almost fell. During the day time I see that some of the lights along the steps have exposed wires and faulty. Service is very good and I slept comfortably.
Stayed 1 night in Dec 2023

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are truly amazing, Rooms latge with a shared pool dor the adjoining room. Which was empty so we had it for your own use. Overlooking the water.
Stayed 5 nights in Nov 2023

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and a good pool. The rooms are quiet and the beds very comfortable
Stayed 4 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rajavilla Sangigi
Great stay, staff were friendly and helped with what ever we needed. Would stay again.
Stayed 2 nights in Mar 2020
Response from Rajavilla Lombok team on 9 Mar,2020
Dear guest, We truly appreciate your review and feedback. Our teams are very happily knowing that our guest appreciate their service. Thank you for taking the time to write this review. We wish you all the very best and looking forward to welcoming you again at anytime. Sincerely yours,

10/10 Excellent

Carlos, Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great location with a fabulous Ocean View and only 3 minutes from Senggigi. I would recommend this property to anyone traveling to this area.
Stayed 2 nights in Jan 2020
Response from Guest Relation Manager on 21 Jan,2020
Dear Mr. Carlos, Thank you for recommending our hotel to other travelers. We are really appreciate it and happy to know that you enjoy everything from us. We will always try to serve our best. Please come and visit us again. Our best wishes,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from Guest Relation Manager on 13 Sept,2019
Dear guest, Thank you for staying at Rajavilla Lombok and for giving us perfect rating. We hope you're able to come back again. Regards, Elly

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Only one constructive comment: a clothes horse in each room, to dry bathers after swimming in the pool. Which you can put outside your room is a necessity.
Stayed 5 nights in Jul 2019
Response from Guest Relation Manager on 8 Aug,2019
Dear our valuable guest, Thank you for sharing your thought and feedback in order to improve our resort's services and facilities. Regarding the clothes horse it will be provided upon request, as well as for the hair dryer. Once again thank you for staying with us and we're looking forward to welcoming you again.

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location set on a cliff with fantastic views
Stayed 7 nights in Jul 2019
Response from Guest Relation Manager on 7 Aug,2019
Dear Robyn, Thank you for your feedback, indeed our location is set on the cliff and every rooms offers fantastic view of the Ocean and Lombok Straits. We will be more than glad to welcome you again for your next visit. Our best regards from Rajavilla Lombok team

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true gem in Lombok
The pool, the views, the food, and most importantly the people of Rajavilla were truly amazing. We would return in a heart beat.
Stayed 3 nights in Jul 2019
Response from Guest Relation Manager on 29 Jul,2019
Dear Margaret, I am very pleased to hear that our team made your stay pleasant. The whole team and I are so happy. Thank you very much for your wonderful review. We are very much looking forward to welcoming you back again. Until then, have a wonderful day!

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really good resort
really nice resort. Not a swimming beach but new that before, and the pool is very good and fantastic views. Breakfast and restaurant very very good.
Stayed 1 night in Jul 2019
Response from Guest Relation Manager on 16 Jul,2019
Dear Ian, Thank you very much for your such great review. Our team work really hard to offer the best food in the best way. We are very happy to see that reflected on your recent visit and we're also delighted that you enjoy the property itself. I will make sure that our team is aware of your lovely feedback. Thank you for staying with us and looking forward to welcoming you back in the near future. Best regards,

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We had a private Lagoon room, but found other guests walking onto our patio often, needs signs to say Lagoon guests only , otherwise wonderful stay.. Loved the staff , couldn't do enough for you, lovely breakfast.
Stayed 6 nights in Jun 2019
Response from Guest Relation Manager on 3 Jul,2019
Dear Linda, Thank you for choosing to stay with us and for taking the time to write a review. We apologize for did not putting the sign to Lagoon for other guests not to cross. We are reviewing this matter with the team. Once again, thank you and we hope to welcoming you again. Sincerely,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best breakfast ever, chocolate pancskes to die for!! Extra little touch for our honeymoon they decorated the bed and each night they brought cookies. Staff really attentive and friendly and room lovely with great shower. Minor point on first night balcony doors rattled in the wind but overall great hotel.
Stayed 3 nights in Jun 2019
Response from Guest Relation Manager on 3 Jul,2019
Dear guest, Thank you for the time to provide your feedback. We were pleased to read that you're enjoyed the honeymoon stay with us and our breakfast. We do apologize for the noise issues you experienced, we have examined the rattling door and addressed this with the team to ensure we improve on this. Once again, thank you for staying with us and your valuable feedback. Best wishes from all the Rajavilla family and team. Sincerely,

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The air conditioning was very poor. Everyday we had to call the technician. No difference. Cant swim on the beach. Corals and stones. uphill distance to restaurants
Stayed 3 nights in Feb 2019

10/10 Excellent

Balances, Gold Coast, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional stay. Staff are welcoming and well trained. Facilities are gorgeous and new. Food is sensational. Location is central and easy to walk or ride to all restaurants and tourist facilities on Senggigi beach. The view is magnificent, with sunsets you will not forgot. A truly memorable experience anf would highly recommend to all nationalites and lengths of stay.
Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a very beautiful new hotel, nestled next to its own small beach and looking out to scenic views of the sea towards a lighthouse and nearby Bali. The facilities of the hotel are very good with a contemporary design, a lovely and relaxing pool area near the restaurant, a nice spa (the Balinese style massage was very nice and relaxing!) and surrounded by pretty gardens. I think most rooms are facing towards the sea. The hotel staff are friendly, professional and attentive and make you feel very welcome so you can instantly enjoy your holiday. The food in the restaurant is very good.. breakfast was a delicious choice of anything you could want from the menu - from western tastes including muesli, eggs benedict, waffles and pancakes to Indonesian tastes and then served with tropical fruits and a varied bread basket. I can recommend also the delicious Indonesian food in the restaurant for dinner. The room was wonderful - was very lucky to be upgraded to the ocean view suite which was fabulous with large sitting area aside from the nice bed and bathroom and a private terrace with amazing views. The location of the hotel is ideal within walking distance of Senggigi and the beach there along with some shops/restaurants. I would like to say to others please consider to come to Lombok. It is truly a beautiful and relaxing place with amazing beaches and culture, people are so friendly and it is safe to visit again now and I would certainly recommend this hotel as a great choice.
Stayed 3 nights in Nov 2018

8/10 Good

Faye, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My experience was horrific due to be caught up in the 7.0 earthquake + over 300 aftershocks while in Lombok. The staff were fantastic during an otherwise terrifying experience. I am only now able to write of my experience after extensive trauma counselling and I am STILL waiting for my refund which I was promised by the hotel for the two nights I cancelled due to needing to get off the island due to it not being safe. There were 2 further large earthquakes in the two days I should have stayed at the hotel. I would appreciate it if someone at Expedia could follow up on this for me? I understand that the 29th of July waws the last date for cancellation but given this was the date of the very first large earthquakes - I believe these to be extenuating circumstances, given we all spent a night sleeping on sun lounger matts in reception in the open due to a fear for our safety of building collapse due to ongoing earthquakes and aftershocks... Many thanks Faye Welborn
Stayed 6 nights in Aug 2018

10/10 Excellent

Saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Guest Relation Manager on 12 Dec,2019
Dear Mr. Saeed, Thank you for staying at Rajavilla Lombok Resort and thank you as well for giving us perfect rating. Hope you to see you again in near future. Best regards, Elly

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Guest Relation Manager on 2 Dec,2019
Dear guest, Thank you for staying with us. We hope you have an enjoyable stay and have arrived safely back home. Looking forward to welcoming you again in near future. Best regards, Elly

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Guest Relation Manager on 15 Aug,2019
Dear guest, Thank you for staying with us and for the rating. We hope you feel energize back home. Do let us know if you plan to come back, we would be very delighted to have you again. At the mean time, rest assured and have good week a head. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

veronique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
villa de reve a Lombok
Villa de reve, assez loin du centre ville mais pour se reposer c'est le top ! piscine privee de 20m de long pour la villa Raja, 250 m2, Presque trop grand ! plage privee ou l'on ne peut pas se baigner avec de jeunes enfants et on ne peut pas rejoindre les autres plages par celle ci
Stayed 4 nights in Jul 2018

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toppenhotell
Helt fantastiskt splitternytt hotell som hade det där lilla extra på alla sätt och vis, med tex magisk solnedgång och utsikt. Personalen var väldigt trevlig och hjälpsam.
Stayed 2 nights in Jun 2018