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Reviews of Four Points by Sheraton Sesimbra

4 out of 5
Four Points by Sheraton Sesimbra
Rua 4 de Maio, 50, Altinho De Sao Joao, Sesimbra

Reviews

9.0

Wonderful

Rating 10 - Excellent. 163 out of 265 reviews" "
Rating 8 - Good. 70 out of 265 reviews" "
Rating 6 - Okay. 20 out of 265 reviews" "
Rating 4 - Poor. 7 out of 265 reviews" "
Rating 2 - Terrible. 5 out of 265 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mohsen

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a nightmare with bugs, lizzards, ants, and cockroaches. Rooms are dirty with bed sheets full of stains and hairs. We escaped it rapidly after realizing the property state.
Stayed 4 nights in Apr 2024

10/10 Excellent

SAMUEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel with very nice rooms and a restaurant with great food
Stayed 4 nights in Mar 2024
Response from Carla Oliveira on 19 Mar,2024
Dear Samuel,Thank you for the feedback provided.We hope to welcome you back in the near future. Regards,

6/10 Okay

ron

Stayed 1 night in Mar 2024
Response from Carla Oliveira on 15 Apr,2024
Dear ron,Thank you for the feedback provided.Regards,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Carla Oliveira on 6 Nov,2023
Dear StephenThank you for the feedback provided. We hope to welcome you again in the near future.Best Regards,

8/10 Good

Paul

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view. Hotel is modern and very clean. Beds are too hard, did not sleep well. We were promised shuttle service but it didn't show...
Stayed 2 nights in Oct 2023
Response from Carla Oliveira on 24 Oct,2023
Dear Paul,Thank you for the feedback provided.Regards

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Carla Oliveira on 23 Oct,2023
Dear Tom,Thank you for the feedback provided.Hope to welcome you again in the near future. Regards,

6/10 Okay

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was in a beautiful location and had nice rooms. Plumbing was horrible though. Our sink plugged day 1. Its also not near much so a vehicle is necesary to get anywhere. The restaurant's food was decent. The hours of the restaurant are silly and dinner doesnt start till 1930.
Stayed 3 nights in Oct 2023
Response from Carla Oliveira on 12 Oct,2023
Der Joel,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Regards,Carla

6/10 Okay

Meha

Stayed 3 nights in Sep 2023
Response from Carla Oliveira on 2 Oct,2023
Dear MehaThank you for taking the time to share your recent experience with us.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,

8/10 Good

Mengxin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to enjoy the sunshine of Sesimbra
Stayed 4 nights in Sep 2023
Response from Carla Oliveira on 26 Sept,2023
Dear Mengxin,Thank you for the feedback provided.We hope to welcome you again soon.Regards,

6/10 Okay

Nigel

Stayed 1 night in Sep 2023
Response from Carla Oliveira on 11 Oct,2023
Dear Nigel,Thank you for the feedback provided.Regards,

6/10 Okay

rami

Stayed 4 nights in Sep 2023
Response from Carla Oliveira on 13 Sept,2023
Dear Rami,Thank you for the feedback provided.Hope to welcome you again in the near future. Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Communication is key
After some unexpected check-in challenges, the overall visit was good. Staff could take some time to provide advice what is happening at least every 30-40min. Breakfast was busy with a short wait for seats but worth it. Pool was busy.
Stayed 2 nights in Aug 2023
Response from Carla Oliveira on 4 Sept,2023
Thank you for the feedback provided.Regards

4/10 Poor

Amogh

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Carla Oliveira on 4 Sept,2023
Dear Amogh,Thank you for the feedback provided.Looking forward to welcome you again

10/10 Excellent

Diandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hola! Me gusto mucho el hotel, el restaurante y el staff muy agradables… totalmente recomendado ❤️
Stayed 2 nights in Aug 2023
Response from Carla Oliveira on 30 Aug,2023
Dear Diandra,We recognize your time is valuable and appreciate the feedback you have provided. I hope you choose to stay with us again when your travels bring you back to the area. Regards

6/10 Okay

Susana

Travelled with family and small children
Liked: Cleanliness, staff & service
Even though the property has a shuttle you have to reserve a time for pick up to the beach or from it. It would be much better if they had a small shuttle bus just running back and forth from the hotel to the beach area. It's not always possible to know what time you want to go to the beach or be picked up from it. We did not utilize the shuttle because of this. When we tried to, the times were reserved. Unfortunately, we will not stay again here because of this. Was too inconvient with kids.
Stayed 2 nights in Aug 2023
Response from RODRIGO BERNARDO on 16 Aug,2023
Dear Ana Merino,On behalf of the whole team I would like to thank you for choosing our hotel and for the feedback sent.We regret that your stay was negatively marked by the shuttle service.We hope to be able to welcome her again when she returns to Sesimbra again.Once gain, thank you very much.Best regards,

6/10 Okay

Katherine Louise

Stayed 6 nights in Jul 2023
Response from Carla Oliveira on 21 Aug,2023
Dear Katherine, We recognize your time is valuable and appreciate the feedback you have provided. I hope you choose to stay with us again when your travels bring you back to the area. Regards,,

8/10 Good

Daniela

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Carla Oliveira on 28 Jul,2023
Estimada Daniela,Obrigada pelo tempo dispensado no envio de feedback.Cumprimentos,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week in the sun
Except the outdoor pool, small gym and outdoor massage, there are no other activities at the hotel itself (unless I couldn't find the spa or kids club). The place is however lovely with very friendly personnel, tasty food and comfortable room.
Stayed 9 nights in Jul 2023
Response from Carla Oliveira on 24 Jul,2023
Thank you for your feedback

10/10 Excellent

Rania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sesimbra in our hearts
What an amazing stay. The staff went above and beyond to make sure my every whim was met. We loved the hotel, we loved Sesimbra and we loved it's people.
Stayed 4 nights in Jul 2023
Response from Carla Oliveira on 10 Jul,2023
Dear Rania,Thank you for your kind words regarding our staff.Hoping to welcome you again sonn,Carla

4/10 Poor

Enzo

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Carla Oliveira on 4 Jul,2023
Dear Enzo,Thank you for the feedback provided.Regards

10/10 Excellent

Ausberto

Stayed 4 nights in Jun 2023
Response from Carla Oliveira on 24 Jul,2023
Estimado AusbertoObrigada pela pontuação máxima atribuída ao nosso Hotel e serviços.Esperamos ter a oportunidade de o receber novamente em breveCumprimentos,

2/10 Terrible

Marston

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff at the restaurant were rude and not friendly at all. I had to personally go down to get my room service orders.
Stayed 2 nights in Jun 2023
Response from Carla Oliveira on 22 Jun,2023
Dear Marston,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the F&B leadership team.

6/10 Okay

Shoshana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great and we would've had a great stay, however the fire alarm went off at 6 in the morning for like 20 minutes straight. It was awful. Our 2 young kids were terrified and we had NO idea what was going on. We were on the 5th level and the elevators weren't working because of the fire alarm. No staff came to check on us and let us know what was happening. After 20 minutes we finally found out from a staff member who happened to be staying on our floor and was also woken up, that it was a false alarm. We just happened to run into him, otherwise we never would have found out what happened. Again, nobody checked in on my family and we weren't compensated in any way for the inconvenience. Nobody even mentioned it when we checked out. It seems like they were not prepared at all had that been a real emergency. We were disappointed to say the least.
Stayed 1 night in Jun 2023
Response from Carla Oliveira on 4 Jul,2023
Dear ShoshanaThank you for your review, which deserved our best attention. We assure you that your comment will be shared with the team responsible in order to answer our Guests' needs. We are sorry to hear that you were unhappy with our hotel. Hopefully we can have a new chance to show you our normal standards of service.Regards

6/10 Okay

Roger

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Hotel is not situated in a very convenient location. There are no shops or restaurants (other than the Hotel's) in the area around the Hotel. There was a mix up with our rooms, that was sorted out. The menu in the restaurant is very limited. We had upgraded our rooms, to supposedly have a view over the pool. A bit of artistic license there. The staff were just brilliant, both at reception, in the restaurant and the cleaners. The hotel certainly couldn't be described as easy on the eye. Breakfast was extremely good. Special mention for Sandra and Marta at reception and also all the restaurant staff
Stayed 8 nights in May 2023
Response from Carla Oliveira on 26 May,2023
Dear Roger On behalf of the entire hotel team, I want to thank you for sharing your feedback.We hope to welcome you again soon.Regards

10/10 Excellent

Benedito

Stayed 2 nights in Apr 2023
Response from Carla Oliveira on 8 May,2023
Dear BeneditoWe recognize your time is valuable and appreciate the feedback you have provided. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Carla on 10 Apr,2023
Dear CristopherThank you for taking the time to share your recent experience with us.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolutely superb hotel. outstanding service and superb restaurant. Nothing was too much trouble. very helpful to have our small dog in the room. We will most certainly stay there if/when we are next in the area
Stayed 2 nights in Jan 2023
Response from Carla Oliveira on 17 Jan,2023
Dear DavidThank you for taking the time to share your recent experience with us.It was a pleasure to have you as our guest, and we will be more than happy with the opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,

10/10 Excellent

Thiago

Stayed 1 night in Dec 2022
Response from Carla Oliveira on 14 Dec,2022
Estimado Thiago Muito obrigada pelo envio de feedback relativamente à sua recente estadia no Four Points by Sheraton Sesimbra.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Very lovely hotel! Room is clean and spacious with beautiful view stepping out on balcony. Breakfast is beautiful and delicious with so many choices, in a beautiful restaurant with amazing indoor ambiance and outdoor view! Super nice staff! Dog friendly! Easy parking. We feel privileged to stay at this hotel. We wish to come back for longer stay next time.
Stayed 1 night in Nov 2022
Response from Carla Oliveira on 30 Nov,2022
Dear GuestWe recognize your time is valuable and appreciate the feedback you have provided. Sincerely,

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel but be aware TOO FAR FROM LISBON 50-70 minutes
Stayed 4 nights in Sep 2022
Response from Carla Oliveira on 6 Oct,2022
Dear Joseph,On behalf of the entire hotel team, I want to thank you for sharing about your experience while staying with us.Sincerely

10/10 Excellent

Jean-Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but cold swimming-pool.
Very nice hotel despite the distance from the centre. A little disappointed the water in the swimming pool was so COLD.
Stayed 2 nights in Oct 2022
Response from Carla Oliveira on 6 Oct,2022
Dear Jean-LucThank you for taking the time to share your recent experience with us.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Sincerely,

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful property and the breakfast was great! We had a wonderful time.
Stayed 1 night in Sep 2022
Response from Carla Oliveira on 6 Oct,2022
Dear JaneWe recognize your time is valuable and appreciate the feedback you have provided. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely,

8/10 Good

Rui

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Decent hotel but expected a bit more for the price
The positive points are - the pool area and the views are pretty nice. Breakfast is good. Minibar is totally free and the bed is super comfortable. The disappointing bits were - smelling of damp in the room (the biggest downside for me), some facilities need a bit of a revamp as they look tired; service wasn't as friendly as in other equivalent hotels in Sesimbra. Location may be a negetive for those with difficulties going up steep hills, not as close to the beach as it may appear on the map.
Stayed 1 night in Aug 2022
Response from Carla Oliveira on 22 Aug,2022
Dear RuiThank you for the comment and for leaving us your opinion about our Hotel. Best Regards

2/10 Terrible

Deborah

Stayed 6 nights in Aug 2022

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No geral a estadia foi muito agradável.
Stayed 2 nights in Jul 2022
Response from Carla Oliveira on 21 Jul,2022
Estimada Sónia, Muito obrigada pelo envio de feedback relativamente à vossa recente estadia no Four Points by Sheraton Sesimbra. Foi um gosto recebê-la e ficamos na expectativa de uma próxima visita. Melhores cumprimentos,

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to centre and beach
Nice but short stay. Great breakfast and comfortable family room. Pool area great but indoor pool out of action for refurb. Short walk downhill to centre and beach but shuttle available for pick up back to hotel
Stayed 1 night in Jul 2022
Response from Carla Oliveira on 18 Jul,2022
Thank you for taking the time to share your recent experience with us. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area. Sincerely,

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Rodrigo Bernardo on 17 Jul,2022
Dear Luke, First of all, I would like to thank you for your preference for our hotel and for the feedback you have sent. It is very important for us to receive your feedback so that we can evaluate our level of service and improve it. We hope to welcome you again soon.

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from RODRIGO BERNARDO on 11 Jun,2022
Dear Luisa, I want to thank you for sharing about your stay with us. . We hope to welcome you again soon. Best Regards,

10/10 Excellent

Ruben, Hialeah Gardens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best experience in this property and all the staff, super happy with our stay and we definitely will comeback, Love ❤️ it👍
Stayed 2 nights in Jun 2022
Response from RODRIGO BERNARDO on 11 Jun,2022
Dear Ruben, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback. Your comments has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon. Best Regards,

10/10 Excellent

Valentina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the staff, location and the amazing breakfast
Stayed 3 nights in Jun 2022
Response from RODRIGO BERNARDO on 11 Jun,2022
Dear Valentina, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us. It is always encouraging to hear positive feedback. Your comments has been shared with our team as a way of celebrating the guest experiences we delivered. We hope to welcome you again soon. Best Regards,

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really amazing! From the front desk to the restaurant, they made my stay much more pleasant.
Stayed 1 night in May 2022
Response from Carla Oliveira on 5 May,2022
Dear Justin Thank you for the comment and for leaving us your great opinion about our Hotel. It’s very special for us to learn that your experience met your expectations. Best Regards

10/10 Excellent

Anna

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Lovely hotel, great service. Breakfast was good, pool area big and spacious.
Stayed 2 nights in Oct 2021

10/10 Excellent

Anja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Room was very clean and nice decorated. Beds were super comfortable. Breakfast was amazing!
Stayed 1 night in Sep 2021
Response from Carla Oliveira on 16 Sept,2021
Dear Anja We are very happy to know that you had a thoroughly enjoyable stay with us! Thank you so much for your review and we look forward to welcoming you again, hopefully soon.

6/10 Okay

Adam

Liked: Cleanliness, property conditions & facilities
I wouldn't book again
We had a decent stay at the Sheraton. It is overhyped for what it is and overpriced. Our room was decent, bed was very large and comfortable, clean and crisp sheets. The negatives were that the rooms have absolutely zero views, unless you have a pool view room. The bathroom is tiny!! Also, the bathroom seemed really cheap and basic, though it was clean. The walls are super thin and the double glazing very poor, we could hear other rooms toilets flushing and we were woken every morning at 5am by the bins being collected and lots of metal bins being banged about, then around 8am the maid's trolleys would wake us up as they were dragged back and forth on the jagged tiles outside, not to mention doors being banged everywhere. Reception staff were not the most friendly. Parking in the hotel was super expensive, €8 per day, this is not made clear at time of booking. My advice is to park on the road anywhere outside the hotel, free parking and no restrictions. Breakfast was fantastic, huge variety, plentiful, great covid measures being practiced. The swimming pool was nice, but not enpugh sun loungers and we were never able to get a sun lounger. The location of the hotel is fantastic as it's just a 12 min walk to the beach and the restaurants. Vegetarians beware, there are very few options available, but a heaven for seafood lovers. All in all, I definitely wouldn't stay at the Sheraton when I visit Sesimbra again.
Stayed 3 nights in Aug 2021
Response from Carla Oliveira on 16 Sept,2021
Dear Adam We sincerely regret that you do not feel satisfied with your stay at our Hotel. We will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances. Hopefully we can have a new chance to show you our normal standards of service. Best Regards

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Likes: Pool Room Friendly, helpful staff Dislikes: Queuing for breakfast Over priced average drinks Unavailability of taxi service
Stayed 4 nights in Aug 2021

8/10 Good

Kirstie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Overall: Well styled hotel but lacking finesse and attention to detail. The main areas were very attractive and comfortable. It IS a nice hotel but some disappointing elements that let it down. Location: It is located at the top of a hill and the immediate area is quite quiet. We had a 2 bed suite had a great view of the pool and harbour (in addition to a crane in direct view as well although nothing the hotel could do about this). It is a quick 10 minute trip down to the main strip beach and easy for most people but not for those with mobility issues. We had a toddler and used a pushchair - the route was not an easy one, mainly blighted by cars parked which blocked the pavements, holes in in the cobbles and lots of dog mess to dodge . Again, this is not the fault of the hotel but adds to the general experience. The hotel does have a free shuttle service car but this car has to be booked in advance so does not allow you to be spontaneous. There are plenty of restaurants and bars within 10 minute walk. Rooms: the suite was spacious with ample cupboard space. The beds in the bedrooms are large and the pillows comfy although the mattress is quite firm. The bathroom has a double sink and large countertop, single shower. It lacks places to hang the bath towels for 4-5 people. There is a kettle and complementary tea and coffee sachets but no milk or creamer is provided. One television in the main room did not work. Nice to have an iron/ironing board and nice robes. R
Stayed 4 nights in Aug 2021
Response from Carla Oliveira on 16 Sept,2021
Dear Kirstie Thank you for the comment and for leaving us your opinion of our Hotel. It’s very important for us to learn how your experience was. We also recognize these are unusual times and we thank you for choosing to stay with us. Best Regards

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff did everything to make our stay super memorable and fun. We experienced a long delay in the restaurant, but they were kind enough to reward us with more than just "sorry". Rather, they took action to show they really care. I traveled with kids and can say the rooms are extremely spacious and the property and staff kid friendly. Would highly recommend and go back!
Stayed 2 nights in Aug 2021

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New hotel, great service. Only con is the long walk to the beach.
Stayed 2 nights in Aug 2021
Response from Carla Oliveira on 20 Sept,2021
Dear Jason, Thank you for your feedback and we hope to see you again shortly.