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Reviews of Crowne Plaza Shanghai Xiayang Lake, an IHG Hotel

4.5 out of 5
Crowne Plaza Shanghai Xiayang Lake, an IHG Hotel
No 303 Qingzhou Road Qingpu Town, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 43 reviews" "
Rating 8 - Good. 17 out of 43 reviews" "
Rating 6 - Okay. 9 out of 43 reviews" "
Rating 4 - Poor. 1 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Good location
Overall it is a nice place with convenient access to major transportations. The hotel is quite old in particular with in unit bathroom sink drainage that I need to pull out the knob to let water flow down. This is something needs to be looked into. Breakfast buffet is fine. We stayed for just one night just for next day activity planned in the area and location is good, with free parking included.
Stayed 1 night in Apr 2021

6/10 Okay

JOE

Business traveller
What is going on?a VUP crown plaza branch?
Empty in the mini bar. Strange smell on the carpet throughout the hotel. Seems never changed them since my last stay. Offered complimentary drink as per club policy but when I tried to redeem it,the floor one restaurant seemed never prepared for that, (without any ready clean cup) except carbonates cans to offer.the female responsibility at the restaurant entry desk stopped to me really rude when I tried to grab a chair to sit down, they wouldn't even treated a beggar like that.very sad.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Peter, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategic locations and there is a plaza nearby. Breakfast is good with many selections. Near lake where you can jog in the morning.
Stayed 6 nights in May 2019
Response from Crowne Plaza Shanghai Xiayang Lake on 22 May,2019
Dear guest:Thank you for your staying Shanghai Xiayang Lake Crowne Plaza and satisfaction at our service.We are very happy to provide you with great experience.Shanghai Xiayang Lake Crowne Plaza is by the side of the picturesque Xiayang Lake. Surrounding it are numerous facilities of entertaining, recreation, and shopping, including Qingpu Museum, Carrefour Supermarket, and Qingpu Outlets, It is your business travel ideal choice, welcome your next visit.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is located at next to beautiful lake, has beutiful garden and good facility. They take care of the hotel facility too.
Stayed 1 night in Mar 2019
Response from Louise Shu on 29 Apr,2019
Dear Guest, thanks for your visit and nice words. Hotel located near by the lake and have a nice garden.Wish every guest would like this surrounding. Have a nice day!

8/10 Good

Kum Tho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Crowne Plaza Shanghai Xiayang Lake on 20 Jun,2018
Dear guest, thanks for your review. Hope to see you again in Crowne Plaza Shanghai Xiayang Lake. Wish you all the best!

6/10 Okay

Verified traveller

Liked: Staff & service
Functional, clean and quiet business hotel but buffet food is always warm or cold. They just can't get it right. Food selection not always good for Westerners
Stayed 2 nights in May 2018
Response from Crowne Plaza Shanghai Xiayang Lake on 4 Jun,2018
Dear Anonymous, thanks for your staying and please accept our apology for the food service during your meal. We've reported the problem to our F&B team and put more effort on the food temperature. Wish you would give us another chance to witness our change! Thanks for your comments.

8/10 Good

Hans Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay without any complications
In all over the hotel, their staff and all around was nice. Just the air conditioning system doesn't control the temperature, so it can happen it gets really cold over night. The gym requires an overhaul as the room is too sall and the equipment too less and old.
Stayed 5 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
One night
When they get a bar it will be better for business travels.
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern hotel with good restaurants
Clean and modern hotel with good restaurants and shopping nearby.

8/10 Good

Robert, US

Liked: Cleanliness, staff & service, property conditions & facilities
Western Hotel, good location for our needs.
Everything at the hotel was nice. Good food, petting zoo was fun to watch. Water pressure for shower was poor, and valve to go between hand-held and fixed shower did not function.

10/10 Excellent

Dave, Atlanta Georgia USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel with very friendly staff.
I have stayed at this hotel multiple times and currently scheduled for another stay for 2 weeks. The manager and all staff that I have communicated with were very professional and very friendly. It is quite and relaxing with shopping area close by. I look forward to staying here each time I return to China.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Location is the only disadvantage. Too far from the city and the once popular neighbourhood has fallen out of favour with locals of Qingpu. In China, this means dilapidated buildings and shops.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Ah Lun Allan, Hong Kong

Liked: Cleanliness, property conditions & facilities
While most things are fine, the air conditioning being a centralized air conditioning is just unacceptable that you can't choose your own temperature.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice business hotel. good service. Attentive staff

8/10 Good

Elaine, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis of comfort in a vast Hongqiao wasteland
In the vast desolate Area that surrounds the new Hongqiao exhibition centre this joyel is as good as it gets. Brar in mond it is 90 monites from Shanghai and 30 mns from the Fair, but it is a green oasis surrounded by a vast manmafe lake and adjacent to the big Carrefour shopping Centre. Also quite close to some mega high-emd desogner putlet malls. BreKfast presided over by the amazing Nilolai is a must, for variety, quality and presentation of the enormous buffet, and the front desk manager is a great asset for hotel and its guests. The hotel Manager takes a personal intetest in your comfort. But it still has a way to go...for example, the restaurant closes at 9:00 about which I was advised si i got in at 8:30, and was enjoying an ice cold Tsingdao and a superb togu and sesfood casserole, when all the iights and a/c turned off! It was 9 pm and the staff wS leaving! But the place is girgeous and the management is trying very hard!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
& Nights at Xiyiang Lake!
Spent 7 nights at the hotel and no complaints. Clean and modern, staff very helpful.Short walk to shops, Starbucks KFC for when you feel like a change from Chinese food. Would highly recommend this hotel.

8/10 Good

Family short trip, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for a night in Qingpu
Room is very clean except two stains on carpet. Facility in good condition. Staffs are friendly and with good service, and dealing with difficult customers skillfully. Location is over 10km to Zhujiajiao or Dianshanhu, not close. Food in Restaurant is below average 5 star hotels, no matter for buffet breakfast or Chinese lunch.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
訂套房，打開對方有公園，去走走還不錯
Stayed 1 night in Aug 2023
Response from 黄卿 上海夏阳湖皇冠假日酒店总经理 on 7 Sept,2023
尊敬的客人：您好！感谢您选择入住上海夏阳湖皇冠假日酒店。上海夏阳湖皇冠假日酒店是集商务、亲子、旅行元素为一体的多元酒店。酒店拥有优越的地理位置，可便捷前往朱家角古镇、欢乐谷、万达双主题乐园、奥特莱斯等游玩景点。诚意恭候您再次下榻上海夏阳湖皇冠假日酒店！黄卿 上海夏阳湖皇冠假日酒店总经理

6/10 Okay

Per Ivar

Stayed 1 night in Nov 2022
Response from Marcom on 18 Nov,2022
尊敬的客人：您好！感谢您选择入住上海夏阳湖皇冠假日酒店。上海夏阳湖皇冠假日酒店是集商务、亲子、旅行元素为一体的多元酒店。酒店拥有优越的地理位置，可便捷前往朱家角古镇、欢乐谷、万达双主题乐园、奥特莱斯等游玩景点。诚意恭候您再次下榻上海夏阳湖皇冠假日酒店！黄卿 上海夏阳湖皇冠假日酒店总经理

10/10 Excellent

Li

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
国庆入住人比较多，前台服务还是很耐心的。最后入住的湖景房，很开心。
Stayed 1 night in Oct 2021

6/10 Okay

Yoshihisa

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 3 nights in Nov 2019

10/10 Excellent

Auto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and location.
Stayed 1 night in Jun 2019

10/10 Excellent

Matthew, hong kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i really like the quiet and clean room. there are some restaurants beside the hotel
Stayed 1 night in May 2019
Response from Crowne Plaza Shanghai Xiayang Lake on 23 May,2019
Dear guest:Thank you very much for choosing to stay in our hotel. We are very glad to receive your affirmation. The Crowne Plaza Shanghai Xiayang Lake is located in Qingpu downtown, the neighborhood also has a full range of facilities to cater for you needs of dining, drinking and recreation. It's your ideal choice for business trip.We look forward to your next visit.

10/10 Excellent

Per Ivar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

SungHyuk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room
Clean room and good service.
Stayed 7 nights in Jul 2018

6/10 Okay

koichi, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A kind Japanese speaking front office staff
Most of hotel staff did not understand English at all. Concierge also did not understand English. A great help was provided from a staff, Lisa who speaks very good Japanese. Greatly appreciated for her help in my delivery parcel to China factory. There are many other Japanese guests at the hotel. She is providing great cpncenience to them, too.
Stayed 3 nights in Apr 2018
Response from Crowne Plaza Shanghai Xiayang Lake on 4 Jun,2018
Dear koichi, thanks for your detailed comments. It's our pleasure to serve you well during your stay. Wish you would come again and have another good experience in our hotel!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Crowne Plaza Shanghai Xiayang Lake on 4 Jun,2018
Dear Anonymous, thanks for your comment and wish you all the best! Welcome to our hotel next time!

8/10 Good

Rita

Liked: Property conditions & facilities, room comfort
not bad
The restaurant is great，all staffs is friendly.
Stayed 8 nights in Jan 2018

8/10 Good

Hong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good hotel except Club lounge just so so, few people and no service

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room service order 食物，有很多都說沒有…整體OK

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
环境好
很好的酒店

10/10 Excellent

Eric, 上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房间舒适，环境不错
对湖的房间很安静，空气不错，适合休息。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店地方还可以，有个小湖，带孩子的可以租自行车玩，儿童乐园太小了，就是一个滑滑梯，还是室外的。 下雨就不能玩了。住的房间还不错。有个大阳台。

10/10 Excellent

brian, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服務一流
It's a nice travel experience with this hotel. The staff there is very nice and very customer oriented, the hotel also feels like recently built and it's quite new. It is highly recommended if you are visiting the QingPu area.