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HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel

Photo gallery for HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel

Indoor pool
Property grounds
In-room safe, desk, laptop workspace, free cots/infant beds
2 restaurants, Fusion cuisine

Overview of HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel

HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel

5.0 star property
8.8 out of 10 Excellent
8.8/10 Excellent

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031

Explore the area

  • Popular LocationJiang Jieshi Former Residence10 min walk
  • Popular LocationShanghai Public Library15 min walk
  • Popular LocationConsulate General of the Federal Republic of Germany18 min walk
  • AirportShanghai (SHA-Hongqiao Intl.)29 min drive

Room options

About this area


HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel is located in Xuhui, a neighbourhood in Shanghai, and is near a metro station. Shanghai Natural History Museum and Yu Garden are local attractions and those in the mood for shopping can visit Hengshan Road and Taikang Road. Looking to enjoy an event or a game while in town? See what's happening at Shanghai Changning Tennis Court or Shanghai Stadium. Guests appreciate the hotel's location for the nightlife.

What's nearby

  • Hengshan Road - 1 min walk
  • Jiang Jieshi Former Residence - 10 min walk
  • Shanghai Public Library - 15 min walk
  • Consulate General of the Federal Republic of Germany - 18 min walk
  • Shanghai International Trade Plaza - 3 min drive

Getting around

  • Zhaojiabang Road Station - 6 min walk
  • Shanghai South Railway Station - 9 min drive
  • Hongqiao International Airport (SHA) - 29 min drive


  • Colca - 1 min walk
  • Solo - 1 min walk
  • The Box - 2 min walk
  • 一哥肥牛火锅海鲜酒家 - 2 min walk
  • 鲔本家 - 1 min walk

About this property

HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel

5-star luxury hotel located in Xuhui
At HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel, you can look forward to a terrace, a garden and a hair salon. Treat yourself to spa services, such as hydrotherapy, a facial or a body treatment. Enjoy Fusion cuisine and more at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Buffet breakfast (surcharge), express check-out and luggage storage
  • Concierge services, a ballroom and a 24-hour front desk
  • A lift, wedding services and tour/ticket information
  • Guest reviews give good marks for the helpful staff and surrounding nightlife
Room features
All 169 rooms have comforts, such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches, such as air conditioning and dressing gowns. Guests reviews speak well of the comfortable rooms at the property.
Other amenities include:
  • Bathrooms with rainfall showers and separate baths/showers
  • Free infant beds, coffee/tea makers and daily housekeeping


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:00 AM: CNY 288 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • 12 Hengshan
  • Lobby Lounge
  • Tops and Terrace

Things to do

  • Health club
  • Indoor pool
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities


  • Ballroom
  • Lift
  • Free newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space


  • Garden
  • Terrace


  • 2 treatment rooms
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massage - prenatal
  • Massage/treatment rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Accessible bath
  • Lift
  • Grab bar near toilet
  • In-room accessibility
  • Lever door handles
  • Roll-in shower (selected rooms)
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)
  • Wheelchair-width doorways


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets
  • Free cots/infant beds


  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels


  • 42-inch LED TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water


  • Connecting rooms available
  • Desk
  • Free newspapers
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers

Similar properties



Check-in from 2 PM - noon
Express check-in available
Minimum check-in age - 18


Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 288 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 15 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Luxury Collection Hotel Shanghai
Twelve Hengshan
Twelve Hengshan Luxury Collection
Twelve Hengshan Luxury Collection Hotel
Twelve Hengshan Luxury Collection Hotel Shanghai
Twelve Hengshan Luxury Collection Shanghai
Twelve Hengshan Shanghai
Twelve Shanghai
Twelve at Hengshan A Luxury Collection Hotel Shanghai
Twelve Hengshan Collection

Frequently asked questions

Does HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel?

As of 29 May,2023, prices found for a 1-night stay for 2 adults at HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel on 4 Jun,2023 start from S$233.01, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel?

Check-in is from 2 PM - noon.

What time is check-out at HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel?

Checkout is at noon.

Where is HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel located?

Located in Xuhui, this luxury hotel is within a 10-minute walk of Hengshan Road and Shanghai Songqingling Former Residence. Shanghai Medical College of Fudan University and Consulate General of the Federal Republic of Germany are also within 1 mile (2 km). Zhaojiabang Road Station is 6 minutes by foot and Hengshan Road Station is 10 minutes.




Rating 10 - Excellent. 50 out of 96 reviews" "
" "10 - Excellent 52%
Rating 8 - Good. 37 out of 96 reviews" "
" "8 - Good 39%
Rating 6 - Okay. 5 out of 96 reviews" "
" "6 - Okay 5%
Rating 4 - Poor. 3 out of 96 reviews" "
" "4 - Poor 3%
Rating 2 - Terrible. 1 out of 96 reviews" "
" "2 - Terrible 1%




Staff & service




Property conditions & facilities




10/10 Excellent


Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is relatively new with very good location
Stayed 3 nights in Nov 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good architecture, lukewarm services.
Well designed architecture and rooms. But the front desk staff were not earnest about the prices needed for the paid room upgrade.
Stayed 1 night in Jul 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
there was mold in the sink, no swimming caps provided and wasn’t let into the pool. most staff doesn’t understand english
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good


Liked: Cleanliness, property conditions & facilities, room comfort
difficult to get a taxi
Stayed 1 night in Sep 2019

6/10 Okay


Liked: Room comfort
OK hotel in Shanghai
Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.
Stayed 3 nights in Oct 2018

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasure stay
Stayed 1 night in Feb 2019

6/10 Okay


Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Underwhelming room in a nice hotel
We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didn't know about the ones across the street) or when we needed help with a taxi.
Stayed 5 nights in Dec 2018