Lobby lounge

Reviews of Holiday Inn Shanghai Hongqiao, an IHG Hotel

4 out of 5
Holiday Inn Shanghai Hongqiao, an IHG Hotel
No. 3555 Qixin Road, Minhang District, Shanghai, Shanghai

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 240 reviews" "
Rating 8 - Good. 101 out of 240 reviews" "
Rating 6 - Okay. 23 out of 240 reviews" "
Rating 4 - Poor. 5 out of 240 reviews" "
Rating 2 - Terrible. 2 out of 240 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wei

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa Chen on 22 Jan,2024
Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and for taking the time to share your positive experience. We are delighted to hear that you had a good stay with us.Our team is committed to providing exceptional service and a comfortable environment for all our guests. Knowing that we were able to make your stay enjoyable is very rewarding for us.We look forward to welcoming you back in the near future for another pleasant experience at our hotel.Warm regards,Lisa ChenGeneral Manager

10/10 Excellent

Saeid

Stayed 3 nights in Nov 2023
Response from Lisa Chen on 22 Jan,2024
Dear Guest,Thank you for choosing Holiday Inn Shanghai Hongqiao and for taking the time to share your positive experience. We are delighted to hear that you had a good stay with us.Our team is committed to providing exceptional service and a comfortable environment for all our guests. Knowing that we were able to make your stay enjoyable is very rewarding for us.We look forward to welcoming you back in the near future for another pleasant experience at our hotel.Warm regards,Lisa ChenGeneral Manager

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Lisa Chen on 22 Jan,2024
Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at the Holiday Inn Shanghai Hongqiao. We are concerned to hear that your experience did not meet your expectations, as reflected in your rating of 4 out of 10.We are committed to providing our guests with the highest quality of service and accommodations, and it seems we fell short in your case. We would greatly appreciate the opportunity to learn more about the specific aspects of your stay that were not satisfactory. This will help us to understand where improvements are needed and ensure that we can provide a better experience for our guests in the future.Please feel free to reach out to us with more details about your stay, and we assure you that we will take your feedback seriously. We hope to have the opportunity to better serve you and improve your perception of our hotel in the future.Sincerely,Lisa ChenGeneral Manager

10/10 Excellent

Biao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 1 night in Oct 2023
Response from Lucy on 12 Nov,2023
Dear guests, thank you for choosing to stay at Holiday Inn Dahua Hongqiao and for speaking so highly of our services and facilities. We are pleased that you find the hotel's location close to Hongqiao Airport and the facilities, cleanliness and comfort of the hotel meet your expectations

10/10 Excellent

Iftikhar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and staff. Very neat and clean hotel. Management is very cooperative. Specifically Nancy is very professional and cooperative.
Stayed 5 nights in Sep 2023
Response from Lucy on 12 Nov,2023
Dear guests, thank you for choosing to stay at Holiday Inn Dahua Hongqiao and for speaking so highly of our services and facilities. We are pleased that you find the hotel's location close to Hongqiao Airport and the facilities, cleanliness and comfort of the hotel meet your expectationsWe look forward to your coming again. If you have any additional needs or suggestions, please feel free to contact us and give us the opportunity to provide you with an excellent service experience again.

10/10 Excellent

Junmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay with family!
Stayed 3 nights in Aug 2023

10/10 Excellent

Junmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money family experience
Value for money family experience. Kids enjoyed indoor swimming pool, with controlled temperature and spacious locker/shower area. Food was excellent including free breakfast and nearby convenience store. Staff are very helpful.
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good quality and sevice. quiet place and overall a nice experience.
Stayed 2 nights in Dec 2020

8/10 Good

BRUCE

Stayed 1 night in Jan 2020

8/10 Good

Yong Ho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Jeanne Li on 16 Jan,2020
尊敬的宾客,您好!感谢您能够在百忙之中抽出宝贵的时间来和我们分享您的入住体验,感谢您如此详尽的分享,让更多宾客更加了解酒店;如您所感受到的,酒店由洲际酒店集团管理的国际高端品牌酒店。无论是商务出行还是休闲旅行,上海大华虹桥假日酒店都以一流的客房设施,完善的餐饮休闲配套,以及专业热忱的服务,助力您的上海之行;再次感谢您的分享,真诚的期待您的再次光临

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Very warm staffs kik and Amy Strong recommendation love come back again George fan from Australia
Stayed 1 night in Nov 2019
Response from Jeanne LI on 3 Dec,2019
Thank you for staying and giving an account of your experience! We are so happy you chose us, and were impressed enough to give us this awesome endorsement, I will be sure to share your very kind sentiments with the team. we are honored to continue to have you back,thank you!

10/10 Excellent

Verified traveller

Disliked: Cleanliness, staff & service, amenities
forget my morning call. dirty bathroom. Forget to reprogram my room card when I try to extend my stays
Stayed 2 nights in Nov 2019
Response from Jeanne Li on 25 Nov,2019
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Restassured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Pro n con
Pro: Close to the airport (distance) Con: close to the airport (air plane noise)
Stayed 1 night in Nov 2019
Response from Jeanne Li on 25 Nov,2019
Dear Guest,Thank you ! We are so happy you chose us, and were impressed enough to give us this awesome endorsement, I will be sure to share your very kind sentiments with the team. we are honored to continue to have you back,thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk clerk Ezra was very helpful, friendly and efficient. I also like the quiet garden and swimming pool which has no deep end!
Stayed 1 night in Nov 2019
Response from Jeanne Li on 21 Nov,2019
Dear Guest,Thank you ! We are so happy you chose us, and were impressed enough to give us this awesome endorsement, I will be sure to share your very kind sentiments with Ezra. we are honored to continue to have you back,thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Jeanne on 3 Nov,2019
尊敬的客人,感谢您的细致点评。渐入深秋,酒店中庭花园的桂花树已经散发出迷人的芬芳。慵懒的下午,邀三五知己来大堂吧分享英式下午茶的悠闲,温暖而惬意。

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and overall service is good
I found your service is good. Your robot was able to deliver a parcel to my room safely. I will definitely rate a full mark to your service.
Stayed 5 nights in Sep 2019
Response from Jeanne on 12 Oct,2019
Thank you for staying and giving an account of your experience.We hope that see you again in the near future.thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, fantastic and efficient service, great amentities and clean bright rooms. Everything to love about this hotel!
Stayed 1 night in Sep 2019
Response from Jeanne Li on 2 Oct,2019
Thank you so much for your review of our hotel. We are so happy you chose us, and were impressed enough to give us this awesome endorsement, I will be sure to share your very kind sentiments with the team. we are honored to continue to have you back,thank you!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Jeanne Li on 19 Sept,2019
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The only problem I had was, and this has nothing to do with the hotel itself, was the location of the hotel directly below the final approach of planes landing at Hongqiao. Made sleeping difficult with plane passing directly overhead at very low altitude every minute or so.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall excellent experience staying in Holiday inn shanghai hongqiao
Stayed 1 night in Sep 2019
Response from jeanne li on 15 Sept,2019
Thank you for staying and giving an account of your experience.We are so happy you chose us, and were impressed enough to give us this awesome endorsement, I will be sure to share your very kind sentiments with the team. we are honored to continue to have you back,thank you!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are attentive and helpful at all times. Would definitely come back again next time for business stay. Thanks for the free room upgrade on my birthday!
Stayed 1 night in Jul 2019
Response from Jeanne Li on 26 Jul,2019
Dear Guest, thanks for your good comments for our hotel, we are looking forward to you next stay in Holiday Inn Hongqiao, hope can provide a wonderful stay for you again.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Jeanne on 16 Jul,2019
Dear Guest, Thanks for your kindly review our hotel, looking forward to see you again.

10/10 Excellent

Nabeab, Hollywood,Fl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay, everything we needed was met. We recommend a 100%
Stayed 1 night in Jul 2019
Response from Jeanne on 16 Jul,2019
Dear guset, thanks for you stay in Holiday inn Hongqiao, We hope to see you again, looking forward to your next trip.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from jeanne on 21 Jun,2019
thank you for you chose our hotel, we are grateful for you kindly review, looking forword to you next stay.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Jeanne on 21 Jun,2019
Dear guest, thanks for you recent stay in Holiday inn Shanghai Hongqiao, we are grateful for your praise,and hope to see you in your next trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet area but close to a shopping mall, great place to have dinner spend your evening while you are aline on business trip.
Stayed 1 night in May 2019
Response from Jeanne on 10 Jun,2019
Holiday Inn Shanghai Hongqiao is also very close to the Hongqiao Airport and Train Station, about 4 or 5 km. Also a beeter place to a shopping mall, Thank you for staying and giving an account of your experience.We hope that you will try us again in the near future.thank you!

6/10 Okay

Chandler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Jeanne on 23 May,2019
Dear Guest, Thank you for your kindly review.Looking forward to welcoming you back soon. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.. good for a short stay. Friendly staff
Stayed 3 nights in Jan 2019
Response from Jeanne Li on 13 Feb,2019
Service is a great part of what makes the hotel experience great and our team does an exceptional job to ensure that our guests are happy and have a great time. Thank you for staying with us.

8/10 Good

Fion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We didnt book room with breakfast. But we needed to have breakfast there, so we paid when we hot there, but the staff was so nice to help me to get the discount via wechat ,even i was not able to pay via wechat. Still a very friendly service.when check in, it took a long time. They should improve it.
Stayed 1 night in Dec 2018
Response from Jeanne Li on 17 Dec,2018
Dear Guest, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jeanne Li PR Specialist

10/10 Excellent

Przemek

Absolutely brilliant ! Very clean hotel well recomended for business travel
Stayed 9 nights in Nov 2018
Response from Jeanne Li on 17 Dec,2018
Dear Guest, Thank you for taking the time to provide us with a lovely feedback after your most recent stay with us at Holiday Inn Shanghai Hongqiao. I am delighted to hear that you had an enjoyable experience and that the service we provided met your expectations. Thank you once again for your feedback and we look forward to seeing you very soon. Jeanne Li PR Specialist

8/10 Good

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Jeanne Li on 17 Dec,2018
Dear Guest,thank you for your stay in Holiday Inn Shanghai Hongqiao,We looking forward to your nest stay, Hopeing to see you soon. Jeanne Li PR Specialist

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Was great some spoke English very well .. many local restaurants and stores .. only 20-30 smh trip to airport
Stayed 2 nights in Feb 2018

8/10 Good

Pavan kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good place and near by small shopping mall
Stayed 2 nights in Sep 2017

10/10 Excellent

Fraser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great place to recharge
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2017

8/10 Good

Eileen, sgp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet hotel
Short taxi ride to @ Hongqiao airport/railway. @ Qibao old town.

10/10 Excellent

Kerry, Perth, Sustralia

Liked: Cleanliness, staff & service
Close to Races
Great location transport easily accessible very close to Happy Valley

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Try someplace else
Old, carpets filthy, room cramped. I can't believe this is a 4.2 customer rated.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joe, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with great pool and gym
The hotel is about a 10 minute ride from Hongqiao airport. On the way to the hotel, the taxi driver told me in Chinese that he wasn't happy about the short trip. To make him happy, I promised him a big tip. About the hotel, it offered great value for the money. The room was big and comfortable. The fitness facility was actually a big health club for the paying public, that hotel guests could use. Thus, the gym was fully loaded and the indoor pool was big. At 630 am, the concierge booked me a taxi back to the airport, making me happy.

10/10 Excellent

Carlos, Miami, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai 2016
Great hotel, service and price close to train station and airport.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, also close to the Hongqiao airport

10/10 Excellent

Aseem, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Friendly English speaking staff. Good neibour hood.

8/10 Good

Samuel

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

LAI HON JOSEPH, Hong Kong

nice hotel but too noisy
too noise from the airport!

8/10 Good

Jeffrey, Kansas City, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable Stay near Hongqiao Airport
This is a very nice property in a good location, not far from airport or from subway. Service was excellent, breakfast had great variety. Room was spacious and well appointed. Only drawback was that air conditioning did not function very well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel! Value for Money!!
Very Nice Hotel. Excellent Service. No problem in communication. Breakfast also nice.

6/10 Okay

Eng

Liked: Cleanliness, property conditions & facilities, room comfort