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Reviews

4.4 / 5Excellent
88 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Former French Concession
    2 min drive
  • Popular Location
    Jing'an Temple
    3 min drive
  • Popular Location
    Tianzifang
    3 min drive
  • Airport
    Shanghai (SHA-Hongqiao Intl.)
    12 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Deluxe Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Premier Room, 2 Queen Beds, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Queen Beds
    More details
  • Suite, 1 Bedroom, Courtyard View

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Grand Suite, 1 Bedroom, Courtyard View

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Suite, 1 Bedroom, Balcony

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Presidential Suite, 2 Bedrooms

    Room Amenities

    • Sleeps 4
    • 1 King Bed
    More details
  • Studio Suite, 1 King Bed, City View, Corner

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 1 King Bed, Balcony, Courtyard View

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 2 Queen Beds, Balcony, Courtyard View

    Room Amenities

    • Sleeps 3
    • 2 Queen Beds
    More details
  • Deluxe Room, 1 King Bed, City View

    Room Amenities

    • City view
    • Sleeps 2
    • 1 King Bed
    More details
  • Premier Room, 2 Queen Beds, City View

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Queen Beds
    More details
  • Suite, 1 Bedroom, Courtyard View

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Grand Suite, 1 Bedroom, Courtyard View

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Studio Suite, 1 King Bed, City View, Corner

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 1 King Bed, Balcony, Courtyard View

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details
  • Room, 2 Queen Beds, Balcony, Courtyard View

    Room Amenities

    • Sleeps 3
    • 2 Queen Beds
    More details
  • Presidential Suite

    Room Amenities

    • Sleeps 6
    • 2 King Beds
    More details
  • Suite (Hengshan)

    Room Amenities

    • Sleeps 3
    • 1 King Bed
    More details

About this area

Shanghai

Located in Shanghai's Xuhui neighbourhood, Twelve at Hengshan, A Luxury Collection Hotel, Shanghai is in the city centre and near a metro station. Nanjing Road Shopping District and The Bund are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Zhongshan Park and Yu Garden. Great World Entertainment Center and Shanghai Natural Wild Insect Kingdom are also worth visiting. Our guests appreciate the hotel's location for the nightlife.

Visit our Shanghai travel guide
Popular Location

What's nearby

  • Former French Concession - 2 min drive
  • Jing'an Temple - 3 min drive
  • Tianzifang - 3 min drive
  • Shanghai Centre - 3 min drive
  • Xintiandi Style Shoppping Centre - 4 min drive

Getting around

  • Hengshan Road Station - 10 min walk
  • Shanghai South Railway Station - 15 min drive
  • Shanghai (SHA-Hongqiao Intl.) - 25 min drive

Restaurants

  • Where to eat
  • Lobby Lounge โ€“ Restaurant offering fusion cuisine.
  • Tops and Terrace โ€“ Restaurant offering fusion cuisine.

About this property

Twelve at Hengshan, A Luxury Collection Hotel, Shanghai

Luxury Shanghai hotel in Xuhui, near Jing'an Temple
2 restaurants, an indoor pool and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, massage/treatment rooms and 24-hour room service. All 171 rooms feature thoughtful touches such as minibars (stocked with some free items) and espresso makers, along with free WiFi and iPod docking stations. Guests will also find 24-hour room service, LED TVs and separate bathtubs and showers.
Twelve at Hengshan, A Luxury Collection Hotel, Shanghai offers 171 forms of air-conditioned accommodation with iPod docking stations and minibars (stocked with some free items). LED televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and hairdryers.
This Shanghai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an indoor pool and a health club.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Parking height restrictions apply

Food and drink

Breakfast available for a fee
2 restaurants
1 bar
24-hour room service

Things to do

Health club
Indoor pool
Spa services

Family friendly

Babysitting/childcare (surcharge)
Dry-cleaning service
Free cots/infant beds
Indoor pool
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

Ballroom
Lift
Free newspapers in reception

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Tour/ticket assistance
Wedding services

Languages spoken

Chinese
English

Business services

Business centre
Conference space

Outdoors

Garden
Terrace

Spa

2 treatment rooms
Body treatments
Facials
Hydrotherapy
Massage - prenatal
Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Visual alarms in hallways
Wheelchair-accessible business centre
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible restaurant
Wheelchair-accessible spa

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Hairdryer
Rainfall showerhead
Separate bathtub and shower

Entertainment

42-inch LED TV
iPod dock

Food and drink

Coffee/tea maker
Espresso maker
Free bottled water
Free minibar (some items)

More

Connecting rooms available
Desk
Free newspapers
Laptop-friendly workspace
Phone
Safe
Slippers

Policies

Check-in

Check-in between 2 PM - noon
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

American Express
Diners Club
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: CNY 288 per person (approximately)
  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation. Parking height restrictions apply.

Property is also known as

  • Twelve Hengshan Luxury Collection Hotel Shanghai
  • Twelve Hengshan Luxury Collection Hotel
  • Twelve Hengshan Luxury Collection Shanghai
  • Twelve Hengshan Luxury Collection
  • Twelve at Hengshan, A Luxury Collection Hotel, Shanghai Hotel
  • Twelve at Hengshan, A Luxury Collection Hotel, Shanghai Shanghai
4.4

Excellent

5 - Excellent
46
4 - Good
34
3 - Okay
5
2 - Mediocre
2
1 - Poor
1
4.6
Cleanliness
4.4
Service and Staff
5.0
Amenities
4.4
Property condition

2/5

  • Liked: Property conditions & facilities
  • Disliked: Cleanliness, staff & service

there was mold in the sink, no swimming caps provided and wasnโ€™t let into the pool. most staff doesnโ€™t understand english

Stayed 2 nights in Nov 2019

4/5 Good

    This traveller didnโ€™t leave comments with their review
    Stayed 1 night in Oct 2019

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities, room comfort

    difficult to get a taxi

    Stayed 1 night in Sep 2019

    3/5

    • Liked: Room comfort

    OK hotel in Shanghai

    Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.

    Stayed 3 nights in Oct 2018

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Stayed 2 nights in Feb 2019

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