Lobby
Check availability

Reviews of Best Western Shelby Inn & Suites

2.5 out of 5
Best Western Shelby Inn & Suites
1948 W Roosevelt Highway, Shelby, MT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 498 out of 702 reviews" "
Rating 8 - Good. 153 out of 702 reviews" "
Rating 6 - Okay. 32 out of 702 reviews" "
Rating 4 - Poor. 11 out of 702 reviews" "
Rating 2 - Terrible. 8 out of 702 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very comfortable for a family with a baby. The staff was great and there were pool noodles for our little one to play with. Breakfast had lots of good options both hot and cold. Everyone was very friendly and helpful!
Stayed 1 night in Apr 2024
Response from Jaimie Dishon, General Manager on 21 May,2024
Mary, Thank you for leaving such a detailed review of our property. We are so happy to hear you had a great experience. We hope you'll stay again soon!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were all super nice and really helpful rooms were super clean as well definitely will be back
Stayed 2 nights in Apr 2024
Response from Jaimie Dishon, General Manager on 6 May,2024
Thank you for the rating and the kind review of our hotel. We look forward to your next stay in Shelby, MT.

10/10 Excellent

Brianne

Stayed 2 nights in Apr 2024
Response from Jaimie Dishon, General Manager on 21 May,2024
Brianne, thank you for the 5/5 rating!

8/10 Good

Karen

Liked: Cleanliness, staff & service
I found the water in the pool to be very cold and so I was unable to use it. This was the only “blemish” on what would have been a near perfect stay. Thanks for the cookies and the yummy breakfast.
Stayed 1 night in Apr 2024
Response from Jaimie Dishon, General Manager on 6 May,2024
Karen, I apologize the pool was too cool for your liking. Thank you for the comments regarding our breakfast. We hope you'll stay again the next time your travels bring you to Shelby, MT.

10/10 Excellent

Karen, Hobart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel & good breakfast!
Stayed 1 night in Apr 2024
Response from Jaimie Dishon, General Manager on 6 May,2024
Thank you for the great review, Karen!

6/10 Okay

Elizabeth

Stayed 5 nights in Apr 2024
Response from Jaimie Dishon, General Manager on 6 May,2024
Elizabeth,Thank you for taking the time to rate our property in Shelby, MT. Please let us know how we could improve your next stay.

10/10 Excellent

Vikram Jit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service and staff is great however the town is pretty boring.
Stayed 1 night in Apr 2024
Response from Jaimie Dishon, General Manager on 24 Apr,2024
Vikram,' Thank you for leaving a review. I am sorry you found Shelby to be boring, but I'm happy you rated our hotel a 5/5!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with great staff. Hotel entrance road leaves room to be desired.
Stayed 4 nights in Apr 2024
Response from Jaimie Dishon, General Manager on 10 Apr,2024
Peter, Thank you for taking the time to leave a 5/5 review for our property, despite the condition of the road during your stay. We hope to see you back again soon!

10/10 Excellent

Alvaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Jaimie Dishon, General Manager on 4 Apr,2024
Thank you for taking the time to rate our property a 5/5! We hope to see you again soon!

10/10 Excellent

Yordano

Stayed 1 night in Mar 2024
Response from Jaimie Dishon, General Manager on 24 Apr,2024
Yordano,Thank you for taking the time to leave a review for our property! We look forward to your next stay!

10/10 Excellent

Koby

Liked: Cleanliness, staff & service, property conditions & facilities
Great service at front desk
Stayed 1 night in Mar 2024
Response from Jaimie Dishon, General Manager on 1 Apr,2024
Koby,Thank you for the great rating! I'll be sure to pass your comment on to our wonderful front desk associates. We look forward to your next visit.

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly. Fresh cookies were available at check in. The hotel is clean and well maintained.
Stayed 1 night in Mar 2024
Response from Jaimie Dishon, General Manager on 21 May,2024
Lorraine,Thank you for the kind review and wonderful comments on our staff and hotel.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Jaimie Dishon, General Manager on 21 May,2024
Scott,Thank you for taking the time to rate our property. We hope you'll stay again in the future!

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jaimie Dishon, General Manager on 21 May,2024
Thank you for the great rating, Martin!

8/10 Good

Iesha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Both times we’ve stayed here have been great! Very quiet. Awesome breakfast.
Stayed 1 night in Mar 2024

8/10 Good

James

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Hotel good but terrible access road
Stayed 1 night in Feb 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Comfortable and clean. Great breakfast room.
Stayed 1 night in Feb 2024

10/10 Excellent

SHERILU

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 3 nights in Feb 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff have been happily kind and very helpful. Great area in the room with couch, chair and coffee table for visitng with friends and famliy.
Stayed 5 nights in Feb 2024

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Front desk was super helpful. Checked in late and she was super accommodating.
Stayed 1 night in Feb 2024

10/10 Excellent

Derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, breakfast had many fresh options. excellent location with quick freeway access!
Stayed 1 night in Feb 2024

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly
Stayed 1 night in Feb 2024

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Shelby
This place was extremely clean and comfortable with large room. It is beside the train track’s, but we had the room on the opposite side of the building from it, and was very quiet. The only thing my husband and I didn’t like is there wasn’t any convenient place to eat. And on a Sunday every place to eat were closed, with the exception of Pizza Hut, Subway, and a few not so nice looking bars.
Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is clean and comfortable, and the staff is friendly and helpful! Excellent stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Caryn, HELENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Carmen, Moore

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff and clean rooms!
Stayed 2 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a friendly staff

8/10 Good

Eric, Rapid City

Business traveller
Liked: Cleanliness, staff & service, amenities
Hotel was awesome but the entrance to the parking lot was like driving in an off road training course that had been bombed out by American artillery
Stayed 4 nights in Dec 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Parking. Accessible. Staff friendly, respectful. Helpful. As I did not know how to adjust thermostat. Staff assured us if room did not warm up, that we would change rooms. Staff fixed ptoblem. Cozy ,warm room. Comfortable beds. Spacious rooms. Enjoyed our stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Denice

Stayed 2 nights in Nov 2023

8/10 Good

Brenda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean
Stayed 1 night in Nov 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

randal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Travelled with family
Liked: Amenities
Clean
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is exceptionally clean, friendly and welcoming.
Stayed 1 night in Sep 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service
Good option Just a dirt parking lot around it Drive into town for anything you need
Stayed 1 night in Nov 2023

10/10 Excellent

Rick

Stayed 1 night in Oct 2023

10/10 Excellent

janelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The greatest staff and fabulous breakfast !
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid place to stay in Shelby MT
A relatively new, well-maintained corporate hotel. Very comfortable and refreshing.
Stayed 1 night in Oct 2023

6/10 Okay

DARYL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke at 4:45 to the thumping of someone getting ready to leave. Everything was fine except being disturbed so early.
Stayed 1 night in Oct 2023

10/10 Excellent

APRIL, AIRDRIE

Stayed 1 night in Oct 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice clean, comfortable hotel, with super friendly staff. The buffet breakfast was very good. I would definitely stay here again if Iwas travelling in the area.
Stayed 1 night in Oct 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
very nice accommodation. road entrance needs improvement
Stayed 1 night in Oct 2023

10/10 Excellent

Cheryl

Travelled with family
The front d
Stayed 1 night in Oct 2023

2/10 Terrible

vincent

Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist could find my reservation, took a long time to get our rooms
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A delightful oasis in the midst of a long journey.
Stayed 1 night in Oct 2023

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great and spacious, comfy beds. The only problem was we had no water due to a mains burst. Great breakfast and nice cookies on areival
Stayed 1 night in Sep 2023

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. We’d stay here again.
Stayed 1 night in Oct 2023