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Ascott Raffles City Shenzhen

Photo gallery for Ascott Raffles City Shenzhen

Exterior detail
Indoor pool
2 Bedroom Premier | In-room safe, desk, blackout curtains, iron/ironing board
3 Bedroom Premier | In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of Ascott Raffles City Shenzhen

UNESCO Sustainable Travel Pledge

Ascott Raffles City Shenzhen

4.5 star property

8.0/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Kitchen
  • Air conditioning
  • Laundry
  • Gym
No 22 Dengliang Road, Nanshan District, Shenzhen, Guangdong, 518054

Guests rated this location 8.1/10 - Very good

Explore the area

  • Popular LocationXin'an Nantou Ancient City3 min drive
  • Popular LocationShenzhen University3 min drive
  • Popular LocationNanshan Museum4 min drive
  • AirportHong Kong (HKG-Hong Kong Intl.)38 min drive

Room options

About this area


Located in Nanshan neighbourhood, Ascott Raffles City Shenzhen is connected to a shopping centre. Coco Park and Huaqiangbei are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Window of the World and Splendid China Folk Village. Don't miss out on a visit to Happy Valley.

What's nearby

  • Xin'an Nantou Ancient City - 3 min drive
  • Shenzhen University - 3 min drive
  • Nanshan Museum - 4 min drive
  • Shekou Ferry Terminal - 16 min drive
  • Window of the World - 16 min drive

Getting around

  • Xili Railway Station - 8 min drive
  • Nanyou Station - 11 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 32 min drive


  • 毛家饭店 - 5 min walk
  • 锅神涮涮锅 - 1 min walk
  • 湘土地酒店 - 13 min walk
  • 山海天酒楼 - 1 min walk
  • 花溪牛肉粉 - 1 min walk

About this property

Ascott Raffles City Shenzhen

4.5-star luxury aparthotel connected to a shopping centre in Nanshan
Along with an indoor pool, this smoke-free aparthotel has a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a bar/lounge, a business centre and dry cleaning. Each apartment features a kitchen with a fridge and a microwave, plus an all-in-one washing machine and dryer and an LCD TV with cable channels. Free WiFi, room service and a hairdryer are among the other amenities available to guests.
Ascott Raffles City Shenzhen offers 182 air-conditioned accommodations with all-in-one washer/dryers and a safe. LCD televisions come with cable channels. Accommodation at this 4.5-star aparthotel has kitchens with fridges, microwaves and kitchenware and utensils. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

This Shenzhen aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Indoor pool


  • Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay for free (see details)
  • Playground


  • Fridge
  • Microwave
  • Cookware/dishes/utensils


  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 60 for adults and CNY 30 for children
  • 1 restaurant
  • 1 bar
  • Room service available


  • Bed sheets provided


  • Shower
  • Free toiletries
  • Hairdryer
  • Towels provided
  • Slippers


  • LCD TV with cable service


  • All-in-one washer and dryer
  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Desk


  • Air conditioning


  • No pets or service animals


  • Lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • 24-hour front desk
  • Porter/bellboy

Location highlights

  • Connected to a shopping centre
  • Near a metro station
  • In the business district

Things to do

  • Fitness centre
  • Golf driving range on site

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards


  • 182 rooms

Similar properties



Check-in from 2 PM - midnight
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 60 for adults and from CNY 30 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ascott Raffles City Shenzhen Hotel
Ascott Raffles City Shenzhen
Ascott Raffles City Shenzhen Shenzhen
Ascott Raffles City Shenzhen Aparthotel
Ascott Raffles City Shenzhen Aparthotel Shenzhen

Frequently asked questions

Does Ascott Raffles City Shenzhen have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at ?

As of 28 Mar,2023, prices found for a 1-night stay for 2 adults at on 4 Apr,2023 start from S$188.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Ascott Raffles City Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Ascott Raffles City Shenzhen?

This property doesn't offer parking.

What time is check-in at Ascott Raffles City Shenzhen?

Check-in is from 2 PM - midnight.

What time is check-out at Ascott Raffles City Shenzhen?

Checkout is at noon.

Where is Ascott Raffles City Shenzhen located?

Located in Nanshan, this luxury aparthotel is within 6 mi (10 km) of Window of the World, Splendid China Folk Village and Happy Valley. Shenzhen Safari Park and Coco Park are also within 12 mi (20 km). Nanyou Station is 11 minutes by foot and Dengliang Station is 12 minutes.

Can I cancel my reservation for free at Ascott Raffles City Shenzhen and receive a full refund?

Yes, Ascott Raffles City Shenzhen offers free cancellation on select room rates, because flexibility matters! Please refer to Ascott Raffles City Shenzhen cancellation policy on our site for more details about any exclusions or requirements.



Very good

Rating 10 - Excellent. 9 out of 21 reviews" "
" "10 - Excellent 43%
Rating 8 - Good. 6 out of 21 reviews" "
" "8 - Good 29%
Rating 6 - Okay. 3 out of 21 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 2 out of 21 reviews" "
" "4 - Poor 10%
Rating 2 - Terrible. 1 out of 21 reviews" "
" "2 - Terrible 5%




Staff & service


Property conditions & facilities


10/10 Excellent


Travelled with group
Liked: Cleanliness, room comfort
Staycation with Friends
Myself, my partner and 2 friends spent the night here as a staycation to treat ourselves, hang out and unwind. We had a great a time in the 2 bedroom/2 bathroom apartment. The unit it well clean and equipped with most things you could need. The kitchen is especially well equipped with various glasses, utensils etc. The only in-room improvements I can think of are: 1. a dustpan and broom would have been great for sweeping up some crumbs after our movie with snacks. 2. an international travel adapter. We were quite surprised that they didn't have one even upon request. (The 7/11 across the road thankfully stocked them) These are only minor things and ultimately did not take anything away from the quality of our stay. The breakfast on offer is tasty. It's Chinese style - great noodles to order - with few western options. We are in China though, so I don't know what else you would expect. I give the toiletries a solid 10/10, especially the hand cream and lip balm. Be aware that there is one bathtub between the 2 bathrooms. Again, no big deal, just worth noting. Any members of staff we spoke to were friendly, polite and helpful. Couldn't fault their service. I think the price is about right for 4 people sharing and the location was perfect for us on our staycation. A short taxi ride to Sea World for food/drinks, large mall down below complete with food options and wide variety of cuisine within delivery range too.
Stayed 1 night in Dec 2021

8/10 Good

Mary Audrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful rooms!
The Ascott is a great option while in Shenzhen. Its a service apartment, so it has a kitchen and washer/dryer unit, which makes longer stays much more comfortable. Its a modern hotel that is in good condition and anything that isn't to your satisfaction the front desk will help you with. They speak English as well, which is a huge plus on my trips.
Stayed 17 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 4 nights in Oct 2019

4/10 Poor


Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Very bad breakfast!
The breakfast is terrible!!!!
Stayed 1 night in Aug 2019

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant stay with friends
Stayed 1 night in Apr 2019

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay with a touch of home-comfort
A very pleasant and relaxing stay. A home away from home
Stayed 4 nights in Dec 2018

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a family stay
New and clean , good location at west part of Shenzhen. Just adjacent to Raffle City Shopping mall.
Stayed 1 night in Dec 2018

10/10 Excellent


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
Very friendly for business travel. Huge room with fair price, and its right next to a shopping center where you could find lots of food. I like their laundry machine and kitchen where i could cook by myself. It is a very pleasure stay and will choose again fot my next busniess trip.
Stayed 3 nights in Oct 2018

4/10 Poor

Terry, Shenzhen China

Disliked: Staff & service
Bad front desk service. Feels like they never been training properly. Don’t know how I book for 3 night 2 person. Their system show up only 2 night 1 person. Which means I got to pay for another person breakfasts. They only provide one room key which is not cool at all. Beside, I already payed by Expedia, but during checked in, they ask me to pay for the room? Lucky I speak Chinese, so I did not pay Reich for my room. Good luck for foreigner who did not speak local language. Room cleaning, they forget to refill all the bath room supply, also forget to clean the cups we had been used. They simply just clean the bed and change towels.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness