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Best Western Premier Shenzhen Felicity Hotel

Photo gallery for Best Western Premier Shenzhen Felicity Hotel

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk

Overview of Best Western Premier Shenzhen Felicity Hotel

Best Western Premier Shenzhen Felicity Hotel

4.0 star property

3.8/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
1085 Heping Road, Shenzhen, Guangdong, 518010

Explore the area

  • Popular LocationLuohu Commercial City1 min walk
  • Popular LocationThe MixC Shopping Mall8 min walk
  • Popular LocationInternational Foreign Trade Center20 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)40 min drive

Choose dates to view prices

About this area

Shenzhen

Located in Luohu neighbourhood, Best Western Premier Shenzhen Felicity Hotel is connected to a shopping centre. Travellers who have shopping on the agenda can visit Luohu Commercial City and Dongmen Pedestrian Street. Looking to enjoy an event or a game while in town? See what's happening at Shenzhen Stadium or Sha Tin Race Course. Guests appreciate the hotel's convenience for public transportation: Luohu Station is 14 minutes on foot and Guomao Station is 15 minutes.

What's nearby

  • Luohu Commercial City - 1 min walk
  • Luohu Port - 7 min walk
  • The MixC Shopping Mall - 8 min walk
  • International Foreign Trade Center - 20 min walk
  • Shun Hing Square - 3 min drive

Getting around

  • Shenzhen Station - 1 min walk
  • Luohu Station - 14 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 26 min drive

Restaurants

  • Where to eat
  • Atrium Cafe โ€“ Serves breakfast, brunch, lunch and dinner.
  • Lok Moon โ€“ Restaurant offering Chinese cuisine. Serves breakfast, lunch and dinner.

About this property

Best Western Premier Shenzhen Felicity Hotel

Central hotel connected to a shopping centre in Shenzhen with 3 restaurants
This smoke-free hotel features 3 restaurants, an outdoor pool and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and a conference centre are on-site. All 541 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and TVs with satellite channels. Guests will also find 24-hour room service, minibars and premium bedding.
Best Western Premier Shenzhen Felicity Hotel offers 541 forms of air-conditioned accommodation with minibars and a safe. Beds feature premium bedding. Televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 7 AMโ€“10 AM: CNY 60 per person
  • 3 restaurants and 1 1 coffee shop/cafe
  • 1 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English

Business services

  • Business centre
  • Conference centre
  • A meeting room

Outdoors

  • Garden

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-width doorways

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • Films for purchase
  • Satellite channels
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Laundry detergent
  • Phone
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in from noon - midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this propertyโ€™s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 190.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 60 per person (approximately)
  • Airport shuttle fee: CNY 350 per vehicle (one way)
  • Rollaway bed fee: CNY 190.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Best Western Felicity
Best Western Felicity Hotel
Best Western Shenzhen Felicity
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Felicity Hotel Shenzhen
Felicity Shenzhen
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Shenzhen Best Western
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Best Western Premier Felicity Hotel
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Best Western Premier Felicity
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Shenzhen Best Western Premier Shenzhen Felicity Hotel Hotel
Hotel Best Western Premier Shenzhen Felicity Hotel
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Best Western Premier Shenzhen Felicity Hotel Shenzhen
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Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 210 out of 998 reviews
5 - Excellent 21%
Rating 4 - Good. 497 out of 998 reviews
4 - Good 50%
Rating 3 - Okay. 190 out of 998 reviews
3 - Okay 19%
Rating 2 - Poor. 65 out of 998 reviews
2 - Poor 7%
Rating 1 - Terrible. 36 out of 998 reviews
1 - Terrible 4%

3.8/5

Cleanliness

3.8/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

4/5 Good

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near metro, basic but clean spacious rooms. Helpful staff with a fair degree of English spoken, adequate breakfast buffet.
Stayed 3 nights in Jan 2020

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place with great service from staff. I like the breakfast and onsite ATM option.
Stayed 3 nights in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good value and very clean
Comfortable and clean old thing near the HK boarder crossing. All the public areas have been extensively renovated but the rooms only superficially. A little bit out of the way in terms of options for food and walking, but not too far from the MRT. Room was a little dated but very clean. Breakfast was so-so.
Stayed 2 nights in Jan 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
General overall condition good, close enough to the border but yet no free shuttle like used to have, rooms are clean, comfortable after all
Stayed 1 night in Dec 2019