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Grand Hyatt Shenzhen

5.0 star property
Luxury hotel connected to a shopping centre in Shenzhen with 5 restaurants

Choose dates to view prices

Photo gallery for Grand Hyatt Shenzhen

Outdoor pool, pool loungers
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk
2 bars/lounges
City view from property
Experience luxury at Grand Hyatt Shenzhen, where shopping and relaxation blend seamlessly. Unwind with a spa treatment or yoga class, then enjoy a meal at one of the 5 on-site restaurants. With an outdoor pool and free self-parking, this hotel offers convenience alongside its great location near Luohu Port.
VIP Access

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Room service
  • Parking included
The current price is S$166
includes taxes & fees
14 Sept - 15 Sept
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs

Spa

The on-site spa has 13 treatment rooms. The hotel's spa offers massages and treatments such as aromatherapy. Other on-site facilities include a steam room.

Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs
Body treatments, hydrotherapy, aromatherapy, body wraps, body scrubs

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  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Premier Suite

Minibar, in-room safe, individually decorated, desk

Premier Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Living room

Executive Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 80 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Separate bath and shower
Private bathroom
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds Club Access

Minibar, in-room safe, individually decorated, desk

2 Twin Beds Club Access

Highlights

Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed View

Minibar, in-room safe, individually decorated, desk

1 King Bed View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Separate bath and shower
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Beds View

Minibar, in-room safe, individually decorated, desk

Twin Beds View

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Separate bath and shower
Private bathroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom (with club access)

Living area

Apartment, 1 Bedroom (with club access)

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access Deluxe

Minibar, in-room safe, individually decorated, desk

1 King Bed Club Access Deluxe

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Separate bath and shower
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Club Access

Lounge

1 King Bed Club Access

Highlights

Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
Separate bath and shower
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Twin Beds

Minibar, in-room safe, individually decorated, desk

2 Twin Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Separate bath and shower
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Bed

Minibar, in-room safe, individually decorated, desk

1 King Bed

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Bathrobes
Hairdryer
Separate bath and shower
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Minibar, in-room safe, individually decorated, desk

Grand Suite

Highlights

Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Club Lounge
LED TV
Bathrobes
Hairdryer
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Chairman)

Minibar, in-room safe, individually decorated, desk

Suite (Chairman)

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
Separate bath and shower
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Minibar, in-room safe, individually decorated, desk

Apartment, 2 Bedrooms

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
2 bedrooms
Bathrobes
Hairdryer
Separate bath and shower
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Presidential Suite

Minibar, in-room safe, individually decorated, desk

Presidential Suite

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Separate bedroom
Bathrobes
Hairdryer
Separate bath and shower
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

Located in Luohu neighbourhood, Grand Hyatt Shenzhen is connected to a shopping centre. The MixC Shopping Mall and Dongmen Pedestrian Street are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Happy Coast and Window of the World. Luohu Port and Huaqiangbei are two other places to visit that come recommended.
Visit our Shenzhen travel guideOpens in a new window
Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000

What's nearby

  • The MixC Shopping Mall - 6 min walk - 0.6 km
  • Dongmen Pedestrian Street - 18 min walk - 1.6 km
  • Huaqiangbei - 2 min drive - 2.1 km
  • Luohu Port - 5 min drive - 1.8 km
  • Huanggang Border Crossing - 6 min drive - 6.2 km

Getting around

  • Ludancun Station - 6 min walk
  • Shenzhen Station - 17 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 37 min drive

Restaurants

  • ‪The Grand Club - ‬6 min walk
  • ‪1881 - ‬6 min walk
  • ‪利苑酒家 - ‬3 min walk
  • ‪simplylife - ‬6 min walk
  • ‪The Penthouse - ‬6 min walk

About this property

Grand Hyatt Shenzhen

Luxury hotel near The MixC Shopping Mall
Located close to Luohu Port and Dongmen Pedestrian Street, Grand Hyatt Shenzhen provides a shopping centre on-site, a coffee shop/cafe and dry cleaning/laundry services. Indulge in aromatherapy, a manicure/pedicure and a body wrap at the on-site spa. Make sure that you enjoy a meal at the 5 on-site restaurants, including breakfast, brunch, lunch and dinner. Yoga classes are offered at the gym; the property also has 2 bars, a business centre and a steam room. Guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and luggage storage
  • Tour/ticket information, a 24-hour front desk and concierge services
Room features
All 471 individually decorated rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and bathrobes.
More conveniences in all rooms include:
  • Bathrooms with separate baths/showers and hairdryers
  • 40-inch LED TVs with cable channels
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 218 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • Belle-Vue Grill
  • China Lodge
  • La Terrazza
  • Sugar Box
  • The Show Kitchen

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 29,805 square feet of conference space
  • Business centre

Outdoors

  • Pool loungers

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-width doorways (76 centimetre wide)

More

  • 1 building
  • 38 floors
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 218 per person
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires guests to wear swimming caps while in the pool.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Does Grand Hyatt Shenzhen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Grand Hyatt Shenzhen?

As of 24 Aug, 2025, prices found for a 1-night stay for 2 adults at Grand Hyatt Shenzhen on 14 Sept, 2025 start from S$166.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Shenzhen?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Shenzhen?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Shenzhen?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Grand Hyatt Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 700 per vehicle applies.

Where is Grand Hyatt Shenzhen located?

Located in Luohu, this luxury hotel is within 1 mi (2 km) of The MixC Shopping Mall, Dongmen Pedestrian Street and Luohu Port. Huaqiangbei and Shenzhen Convention and Exhibition Center are also within 6 mi (10 km). Ludancun Station is 6 minutes by foot and Grand Theater Station is 10 minutes.

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Grand Hyatt Shenzhen Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 346 out of 531 reviews
Rating 8 - Good. 136 out of 531 reviews
Rating 6 - Okay. 30 out of 531 reviews
Rating 4 - Poor. 8 out of 531 reviews
Rating 2 - Terrible. 11 out of 531 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

warren

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel close to great shopping best area
Stayed 2 nights in Apr 2025

10/10 Excellent

SHUNCHIEH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connected to Luo Hu MixC shopping mall (not the same as the one in Nan Shan). Very convenient for shopping. Breakfast buffet also great. But try to book rooms in higher floors as there seems to be construction nearby and there may be noise even during the the weekend.
Stayed 1 night in Aug 2025

10/10 Excellent

Winnie Wei Li

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect environment
Stayed 1 night in Jun 2025

8/10 Good

jesus calderon

Liked: Cleanliness, amenities, property conditions & facilities
The cleaning staff was amazing. Check in staff wonderful Breakfast staff managers hostess horrible they gave bill at beginning of eating out meal. Cooks were great We were charged 2 meals as we were 3 guests 2 rooms
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good spot to stay.
Stayed 1 night in Aug 2024

10/10 Excellent

WAI YAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super good!
Stayed 1 night in Apr 2025

10/10 Excellent

SURAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, had a wonderful 4 nights!
Stayed 4 nights in Nov 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely outstanding property, and the best high quality staff! Highly recommend this property, and I will return on my next visit! The only thing that needs to be corrected, is allowing children in the grand lounge (executive lounge) during cocktail hours. The guideline for most 5-star hotel lounges is no children under 12 during the cocktail hours.
Stayed 6 nights in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel and has a nice shopping mall next to it

The room is very good. TV is huge. The toilet has both bath top and rain forecast shower. Service is good too. Staff is very polite.
Stayed 1 night in Mar 2025

10/10 Excellent

FERDI

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel
Stayed 1 night in Dec 2023

10/10 Excellent

Delphine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place and beautifully designed.
Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Liked: Staff & service, amenities, property conditions & facilities
Very goofd location, close to border and the hotel staff is very friendly and helpful
Stayed 1 night in Mar 2023

10/10 Excellent

millie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shopping center was great
Stayed 1 night in Jul 2024

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location (close to shopping malls) and friendly & helpful staff. Special thanks to Francis & Harry (Concierge) for their outstanding support.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sheryl

Liked: Cleanliness
Had a great stay! The only part was that we had to go up to 33rd floor to check in and then down to the room and up again for breakfast and not every lift can get there. A bit confusing… the stairs to breakfast was not so user friendly for elderly hard of walking. The blanket was thinner than expected for a Hyatt property, unlike all other Hyatts I have stayed at. Otherwise, excellent!
Stayed 2 nights in May 2025

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel being well maintained. Really love the rooms and most of things about this hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2024

10/10 Excellent

YI LANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good & comfortable room for sleep. Lounge’s foods are very good taste. Especially, breakfast is amazing .
Stayed 2 nights in May 2023

10/10 Excellent

Jesse calderon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i were respected start to finish. Attentive staff
Stayed 8 nights in Nov 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the Grand Hyatt: the staff were super helpful and friendly, and went out of their way to accommodate us. The room was big, well designed, and quiet, and had a great view of the city. The fitness center was big and well-equipped, and the breakfast buffet was superb. a really excellent stay.
Stayed 2 nights in Mar 2024

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is luxurious to my satisfaction for the price point. The staffs generally carry themselves professionally. I am appreciative for their effort to ship back the item I left in the room.

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and perfect
Stayed 3 nights in Apr 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Italian restaurant La Terrazza has changed its menu. It is not as good as before. I had Calamari, and it looked and tasted like it came from Costco, or a frozen bag from a supermarket.The colour was brown, not a light colour as it should be. Also, I paid a lot for fish and received very little in return as I was still hungry. The atmosphere is good. Staff are great too, but the food, not so much. The location is great. Stella beer is on tap!!!
Stayed 4 nights in May 2025

10/10 Excellent

Caiping

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

8/10 Good

irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had other 5-stor hotel options in Shanzhen but I stick to Grand Hyatt for its amazing spa setting and its convenient location. I love it’s connected to a giant mall so I can just walk over for great dining options. It’s high end and quiet, though it is probably less grand than the other new 5-star hotels around. I highly recommend this place and will def stay here again and again- and you must see the spa and be wowed.
Stayed 2 nights in Jan 2024