Choose dates to view prices

Grand Hyatt Shenzhen

Photo gallery for Grand Hyatt Shenzhen

Exterior
Outdoor pool
Minibar, in-room safe, individually decorated, desk
Grand Suite | Minibar, in-room safe, individually decorated, desk
Apartment, 2 Bedrooms | Minibar, in-room safe, individually decorated, desk

Overview of Grand Hyatt Shenzhen

Grand Hyatt Shenzhen

5.0 star property

4.5/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
1881 Baoan Nan Road, Luohu District, Shenzhen, Guangdong, 518000

Explore the area

  • Popular LocationThe MixC Shopping Mall9 min walk
  • Popular LocationHuaqiangbei16 min walk
  • Popular LocationDongmen Pedestrian Street19 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)57 min drive

Room options

About this area

Shenzhen

Located in Luohu neighbourhood, Grand Hyatt Shenzhen is connected to a shopping centre. The MixC Shopping Mall and Dongmen Pedestrian Street are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Happy Coast and Window of the World. Shenzhen Museum and Fairy Lake Botanical Gardens are also worth visiting.

What's nearby

  • Shun Hing Square - 7 min walk
  • The MixC Shopping Mall - 9 min walk
  • Shenzhen Museum - 14 min walk
  • Huaqiangbei - 16 min walk
  • Dongmen Pedestrian Street - 19 min walk

Getting around

  • Grand Theater Station - 10 min walk
  • Shenzhen Station - 15 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 38 min drive

About this property

Grand Hyatt Shenzhen

5-star luxury hotel located in Luohu
A round-trip airport shuttle, a shopping centre on site and a coffee shop/cafe are just a few of the amenities provided at Grand Hyatt Shenzhen. Indulge in aromatherapy, hydrotherapy and a massage at the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants, which feature brunch and more. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, 2 bars and a business centre. Guests can connect to free in-room WiFi.
Additional perks include:
  • An outdoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), concierge services and a 24-hour front desk
  • Multilingual staff, free newspapers and wedding services
  • Guest reviews speak highly of the location
Room features
All 471 individually decorated rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and dressing gowns.
More conveniences in all rooms include:
  • Bathrooms with separate baths/showers and hairdryers
  • 40-inch LED TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 218 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Restaurants on site

  • China Lodge
  • Belle-Vue Grill
  • The Show Kitchen
  • Sugar Box
  • La Terrazza

Things to do

  • Designer shops
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping centre
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Business centre
  • Conference space (29805 square feet)
  • Meeting rooms - 13

Spa

  • 13 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Dressing gowns
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 40-inch LED TV
  • TV channels
  • iPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 218 per person (approximately)
  • Airport shuttle fee: CNY 700 per vehicle (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires guests to wear swimming caps while in the pool.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Grand Hyatt Shenzhen
Grand Hyatt Shenzhen Hotel
Shenzhen Grand Hyatt
Grand Hyatt Shenzhen Hotel Shenzhen
Grand Hyatt Shenzhen Hotel
Grand Hyatt Shenzhen Shenzhen
Grand Hyatt Shenzhen Hotel Shenzhen

Frequently asked questions

Does Grand Hyatt Shenzhen have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at ?

As of 5 Dec,2022, prices found for a 1-night stay for 2 adults at on 1 Jan,2023 start from S$192.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Shenzhen?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Shenzhen?

Check-in is from 2:00 PM - midnight. Late check-in is available during limited hours.

What time is check-out at Grand Hyatt Shenzhen?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Grand Hyatt Shenzhen provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 700 per vehicle applies.

Where is Grand Hyatt Shenzhen located?

Located in Luohu, this luxury hotel is within 1 mi (2 km) of The MixC Shopping Mall, Huaqiangbei and Dongmen Pedestrian Street. Luohu Port and Shenzhen Convention and Exhibition Center are also within 6 mi (10 km). Grand Theater Station is 10 minutes by foot and Guomao Station is 11 minutes.

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 233 out of 369 reviews" "
" "5 - Excellent 63%
Rating 4 - Good. 109 out of 369 reviews" "
" "4 - Good 30%
Rating 3 - Okay. 18 out of 369 reviews" "
" "3 - Okay 5%
Rating 2 - Poor. 6 out of 369 reviews" "
" "2 - Poor 2%
Rating 1 - Terrible. 3 out of 369 reviews" "
" "1 - Terrible 1%

4.6/5

Cleanliness

4.5/5

Staff & service

4.6/5

Amenities

4.6/5

Property conditions & facilities

5.0/5

Eco-friendliness

5/5 Excellent

Henry
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend to stay in this hotel in Shenzhen. The hotel is well maintained and very nice services !
Stayed 2 nights in Sep 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

1/5 Terrible

DerekKitman
Liked: Property conditions & facilities
Disliked: Staff & service
Check in and room services very slow
Stayed 2 nights in Dec 2019

5/5 Excellent

Sally
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

3/5 Okay

Verified traveller
Stayed 2 nights in Dec 2019

5/5 Excellent

Tatiana
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/5 Good

Mark
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

5/5 Excellent

Alice s
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, excellent service!
it's a great hotel, great location, at check-in, Laurie was excellent and front desk Desmond Assistant manager was very helpful when we left. Guest service was great when we asked for a firmer pillow and more water, respond was immediate! Highly recommended!
Stayed 2 nights in Nov 2019