Hilton Shenzhen Futian

4.5 star property
Luxury hotel connected to the convention centre in Shenzhen with 2 restaurants

Choose dates to view prices

Photo gallery for Hilton Shenzhen Futian

Outdoor pool, pool loungers
Down duvets, minibar, in-room safe, desk
Lobby
Porch
Lobby lounge

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Air conditioning
  • Housekeeping
The current price is S$126
includes taxes & fees
22 Jun - 23 Jun

Room options

Available filters for rooms
Showing 33 of 33 rooms

King Premier Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Down duvet
Designer toiletries
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

King Deluxe Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Down duvet
Designer toiletries
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

King Executive Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Down duvet
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Twin Accessible Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Down duvet
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Presidential Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 250 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

King Premier One-Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Down duvet
  • 103 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Down duvet
Hairdryer
Deep-soaking bath
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

King Guest Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Down duvet
Designer toiletries
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds, City View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Down duvet
Hairdryer
Deep-soaking bath
Rainfall showerhead
  • City view
  • Sleeps 3
  • 2 Single Beds

King One-Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
  • 75 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Twin Executive Room

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Down duvet
Designer toiletries
  • 40 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

King Deluxe One-Bedroom Suite

Highlights

Separate sitting area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Pillow menu
Blackout curtains
Separate bedroom
  • 88 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Twin Accessible Rooms

  • Sleeps 2
  • 2 Double Beds

King Executive Premier Rooms

  • Sleeps 2
  • 1 Queen Bed

Superior Suite

  • Sleeps 2
  • 1 Queen Bed

VR Featured Deluxe Twin Room (Movies + Gaming)

  • Sleeps 3
  • 2 Double Beds

King Premier One Bedroom Suite

  • Sleeps 2
  • 1 Queen Bed

VR Featured Executive Twin Room (Movies + Gaming)

  • Sleeps 3
  • 2 Double Beds

Deluxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

King Deluxe One Bedroom Suite

  • Sleeps 2
  • 1 Queen Bed

Executive 2-bed Room

  • Sleeps 2
  • 2 Double Beds

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

VR Featured Executive Double Bed Room (Movies + Gaming)

  • Sleeps 3
  • 1 Queen Bed

Deluxe 2-bed Room

  • Sleeps 2
  • 2 Double Beds

Presidential Suite

  • Sleeps 3
  • 1 Queen Bed

VR Featured Deluxe Double Bed Room (Movies + Gaming)

  • Sleeps 3
  • 1 Queen Bed

Executive Queen Room

  • Sleeps 2
  • 1 Queen Bed

Family Deluxe Room

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Family-friendly Queen Room

  • Sleeps 3
  • 1 Queen Bed

Family Executive Room

  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

Family Premier Room (Double Bed)

  • Sleeps 4
  • 2 Queen Beds

Family Deluxe Room - Triple Occupancy

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Apartment Suite - 2-Bedroom

  • Sleeps 4
  • 2 Double Beds and 1 Queen Bed

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About the area

Map
Tower B Great China Intl Finance Centre, Shennan Road, Futian District, Shenzhen, Guangdong, 518000

What's nearby

  • Huaqiangbei - 2 min drive - 1.7 km
  • Shenzhen Convention and Exhibition Center - 2 min drive - 1.4 km
  • Coco Park Shopping Center - 2 min drive - 1.7 km
  • Huanggang Border Crossing - 3 min drive - 3.2 km
  • Luohu Port - 10 min drive - 6.5 km

Getting around

  • Hong Kong Lok Ma Chau Station - 4 min drive
  • Gangxia North Station - 10 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 31 min drive

Restaurants

  • ‪21Gram Coffee - ‬8 min walk
  • ‪巴蜀聚味道 - ‬9 min walk
  • ‪湘郴人家 - ‬8 min walk
  • ‪深圳金逸电影城有限公司 - ‬5 min walk
  • ‪太平洋咖啡 - ‬8 min walk

About this property

Hilton Shenzhen Futian

Luxury hotel near Shenzhen Convention and Exhibition Center
Located close to Huanggang Border Crossing, Hilton Shenzhen Futian provides a corner/local shop, dry cleaning/laundry services and a bar. For some rest and relaxation, visit the sauna or the steam room. At the two on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Fitness classes are offered at the 24-hour gym; the property also has a business centre. Guests can connect to free WiFi in public areas.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Buffet breakfast (surcharge), express check-out and supervised childcare (surcharge)
  • A porter/bellboy, a 24-hour front desk and ATM/banking services
  • Free newspapers, a front desk safe and concierge services
Room features
All 320 rooms boast comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Childcare services and free infant beds
  • Down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep-soaking baths
  • 42-inch LCD TVs with cable channels
  • Fridges, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English

Similar properties

Property amenities

Internet

  • Available in all rooms: WiFi (CNY 40 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 182 for adults and CNY 182 for children
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • LAN TING
  • Lobby Lounge
  • MIS.U

Things to do

  • 24-hour gym
  • Fitness classes
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 17 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 23 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 385.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 800.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately CNY 182 for adults and from CNY 182 for children
  • Fee for in-room wireless Internet: CNY 40 per day (rates may vary)
  • Fee for in-room wired Internet: CNY 40 per day (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 385.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the swimming pool or fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hilton Hotel Shenzhen Futian
Hilton Shenzhen Futian
Hilton Shenzhen Futian Hotel
Hilton Shenzhen Futian Hotel
Hilton Shenzhen Futian Shenzhen
Hilton Shenzhen Futian Hotel Shenzhen

Frequently asked questions

Does Hilton Shenzhen Futian have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hilton Shenzhen Futian?

As of 15 Jun, 2025, prices found for a 1-night stay for 2 adults at Hilton Shenzhen Futian on 22 Jun, 2025 start from S$126.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Shenzhen Futian pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hilton Shenzhen Futian?

Limited spots are available.

What time is check-in at Hilton Shenzhen Futian?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Hilton Shenzhen Futian?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Hilton Shenzhen Futian located?

Located in Futian, this luxury hotel is 1.1 mi (1.8 km) from Shenzhen Convention and Exhibition Center and 1.9 mi (3 km) from Huanggang Border Crossing. Happy Valley and Window of the World are also within 9 mi (15 km). Gangxia North Station is 10 minutes by foot and Gangxia Station is 11 minutes.

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Hilton Shenzhen Futian Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 217 out of 523 reviews
Rating 8 - Good. 188 out of 523 reviews
Rating 6 - Okay. 65 out of 523 reviews
Rating 4 - Poor. 28 out of 523 reviews
Rating 2 - Terrible. 25 out of 523 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Shih

Liked: Cleanliness, amenities, property conditions & facilities
The breakfast was very good, plenty of foods every morning!! Good location, very helpful staff
Stayed 4 nights in May 2025

10/10 Excellent

CHI KIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
big room with nice bed and good view may visit again
Stayed 1 night in Apr 2025

8/10 Good

MENG CHIEH

Liked: Cleanliness, staff & service, amenities
Good to stay
Stayed 3 nights in Mar 2025

10/10 Excellent

Kwok Sai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a nice hotel

Everything is good Service is excellent Just that our non-smoking room still got some smell of cigarettes
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Clean and smell good too. Breakfast so-so, expected even better considering this is a world chain
Stayed 2 nights in Feb 2025

6/10 Okay

Lai-Yee

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is old and worn down, it needs some upgrades. The nearest metro station is Gangxia north , exit 13, it is very easy to find . The buffet breakfast is average. The sauna areas is also old and worn down .
Stayed 1 night in Mar 2025

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of small eatery shops around, providing various types of foods
Stayed 1 night in Nov 2024

10/10 Excellent

Mak Sheung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Front desk service was excellent

Front desk service was excellent and receptionist can speak Cantonese which was a great help. Tks.
Stayed 1 night in Nov 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hice and big hotel
Stayed 2 nights in Oct 2024

8/10 Good

Annie

Liked: Cleanliness, staff & service, room comfort

Good hotel but need improvement.

hotel room is a bit old but conformable and clean. Staffs are friendly. Door bellman doesn't know the restaurants around the area. Day arrived was cold but air-condition didn't have heat. I asked for a portable heat but it didn't work. Breakfast buffet was excellent.
Stayed 2 nights in Jan 2025

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As Muslims it is very difficult when having breakfast because there is no distinction between Halal Food and Non-Halal food. We saw that same spoons and tongs were used for multiple dishes (both for halal and non halal dishes). Some of the dishes at the breakfast buffet was not labeled. Otherwise the hotel was excellent, front office staff were very nice and helpful, excellent facilities.
Stayed 1 night in Dec 2024

10/10 Excellent

Duo

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast could have more changes throughout stay.
Stayed 9 nights in Jun 2024

10/10 Excellent

Qingxiang

Liked: Cleanliness, staff & service, property conditions & facilities
Had an amazing experience staying here for 2 nights last weekend. The staff were very friendly and helpful, and even offered to upgrade my room for free. The hotel is in the center of the city and easy to get to pretty much everywhere. The room is extremely clean and comfy, I’d highly recommend this place if you ever plan to visit Shenzhen.
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Disliked: Room comfort
I requested for a room on the higher floors and away from the elevator during booking. When checked in, I got a room on the low floor and right next to the elevator, and the hotel was not even full. No point of putting in special request and previlage being a Hotels.com platinum member here.
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Hotel was great. Dylan from reception was amazing, helping us above and beyond expectations.
Stayed 1 night in Aug 2022

10/10 Excellent

Lok Chung Joyee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Apr 2024

10/10 Excellent

Zihui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very satisfied with the service.
Stayed 4 nights in Mar 2024

4/10 Poor

Jon

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
None of the staff speak any English. Bar and restaurant not good and close very early. Won't be staying again
Stayed 6 nights in Jul 2024

2/10 Terrible

Cuilian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the bathroom door was broken. it was unbearable to open and close the door because the door was out of the track. the bed was two twin beds putting together to make up a king size bed. the breakfast was horrible. the only protein for noodle soup was pork liver and port blood, which made me felt nauseous! That kind of money for such a poor hotel! makes me think twice about the name of Hilton. I have been such a royal customer to Hilton for a while, and this hotel make me feel betrayed by the name of Hilton
Stayed 3 nights in Nov 2024

2/10 Terrible

Lubna

Disliked: Amenities, property conditions & facilities
I don't understand how this hotel is rated as 5 stars. The room was extremely outdated — the furniture and general setup felt like it hadn’t been updated in 50 years. The shower was disgusting: the shower head was brown and worn-out, there was excessive silicone everywhere in the shower cabin, and visible mold. Room service? Practically non-existent. We tried ordering four times, and each person we called told us to call someone else. In the end, we gave up. That’s just embarrassing for a hotel in this category. We stayed in a non-smoking room, but the entire hallway and nearby rooms constantly smelled of cigarette smoke. People smoked indoors as if it were completely normal — it was a nightmare. The lobby was another disappointment. There's no real seating area — just four chairs. For a hotel of this size and supposed quality, that’s bizarre and unwelcoming. You walk in and there’s literally nowhere to sit comfortably. Another serious issue was the general atmosphere as a woman. Most of the guests were groups of men, mostly from Arabic and Indian backgrounds, and as a woman I constantly felt stared at — not just casually, but in an intimidating and disturbing way. I felt very unsafe going anywhere alone. It felt like these men had never seen a woman before, and I was always on edge. I absolutely do not recommend this hotel, especially to female travelers. It was a complete disaster.
Stayed 5 nights in Apr 2025

10/10 Excellent

Yuk Chung Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room is big enough for 4 persons. It is neat and tidy. The room is a bit hot as we are unable to change the ventilation from hot to cooling mode.
Stayed 2 nights in Dec 2023

6/10 Okay

Pei Ting

Liked: Cleanliness, amenities, property conditions & facilities
The room was not ready for us to check in. We arrived around 3pm. The room was not ready. We waited until 5:30pm but still not ready. We can only go out for dinner first and when we returned at 10:30pm, it was ready. They apologized by sending a fruit plate only. They offered a late checkout but we didn’t need it. The service is really disappointing. If they kept extending the checkout time to apologize unable to checkin, it will become a vicious cycle. This is Hilton, not some random 2star hotel.
Stayed 1 night in Aug 2024

6/10 Okay

Mak Sheung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights on 26 & 27 Sep 2024 and on the early morning of 28 Sep, we were woken up by very loud water noise hitting the windows of our room. At first, we thought it was heavy rain. In fact, it was the spiderman cleaning the external windows but the noise generated due to the amount of water pouring down the external windows was so much and so loud that we were woken up from our sleep. While we noted that there was a room notice that there will be window cleaning over 25 to 30 Sep 2024, the time specified was from 10:00 to 18:00. We were woken up around 8 am which was unacceptable. And because the management never used a window cleaning gantry, they needed to pour large amount of precious water over the window surface from the top, which generated very loud noise. This is BOTH bad for the hotel guests and the environment! For record we actually took a video of the event and are glad to show the hotel management if necessary.
Stayed 2 nights in Sep 2024

8/10 Good

Fung Ting

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel but some facilities problems

Hotel staff are friendly and helpful, hotel breakfast is ok. Location is good. There are some improvements can be made. The hotel provided phone charging cable, but the voltage is too low, it take long time to charge one phone. We forgot to bring our own charging cable for this trip. We have several phones and tablets to charge, and it take overnight and cannot complete all charging. There is no soap provided in the bath room. All liquid soap and shampoo bottle are fixed inside of the shower room and cannot take it away. Therefore when you take a bath on the tub, you got nothing to use (you can only soaked on the bath tub with hot water, nothing else. You cannot wash your body by any detergent). All you can do is going to the shower room after. Seems like the beautiful bath tub is only for display. The hair dryer is super noisy but blowing power is weak. Cannot dry the hair even my daughter is very short hair. Therefore I give up to wash my long hair because of the bad hair dryer. Suppose I think I can ask the room service to change another hair dryer for me but it was nearly 1am in the morning… I prefer go to sleep.
Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Please read this review before booking your stay here. I stayed at the Shenzhen Hilton Futian in late August 2019. I have been an HHonors Gold Member since 2012, and I have never had any complaints. Typically upon seeing that I have Gold status, the staff usually goes out of their way to make my stay extra comfortable. That’s why I’ve continued my loyalty with Hilton. However, the same cannot be said of the Shenzhen Hilton Futian. If you are expecting any form of decent customer service, throw that idea out of your head. You won’t find it here. I booked my night through Expedia instead of Hilton.com. I was not expecting to receive HHonor points for my stay, but I was expecting the normal Gold status amenities, mainly access to the executive lounge. After the front desk had agreed to granting me access, I received a call to my room saying because I didn’t book through Hilton.com they don’t recognize my status. I could have chosen to stay at any other hotel in the city but I chose Hilton specifically because I have status there. My problem was not that I was denied my status (policy is policy, I totally get it), but actually what unfolded next. I asked to speak to the general manager, Mrs. Wang. She was not only dismissive, but she was actually condescending and rude. When your job in hospitality is to ensure your guests have a smooth experience, she did the exact opposite. She used a demeaning and sarcastic tone when speaking to me. Simply awful. Avoid this hotel.
Stayed 1 night in Aug 2019