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Frequently asked questions

Is Hotel Kapok Shenzhen Bay pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Kapok Shenzhen Bay?

As of 9 Jun,2023, prices found for a 1-night stay for 2 adults at Hotel Kapok Shenzhen Bay on 15 Jun,2023 start from S$286.76, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Kapok Shenzhen Bay?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Kapok Shenzhen Bay?

Check-in is from 2:00 PM - midnight.

What time is check-out at Hotel Kapok Shenzhen Bay?

Checkout is at noon.

Does Hotel Kapok Shenzhen Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 300 per vehicle applies.

Where is Hotel Kapok Shenzhen Bay located?

Located in Nanshan, this luxury hotel is within a 15-minute walk of Shenzhen Bay and Coastal City. Shenzhen Bay Park and Shenzhen Bay Sports Center are also within 1 mile (2 km). Houhai Station is 12 minutes by foot and Keyuan Station is 13 minutes.



Very good

Rating 10 - Excellent. 36 out of 85 reviews" "
" "10 - Excellent 42%
Rating 8 - Good. 39 out of 85 reviews" "
" "8 - Good 46%
Rating 6 - Okay. 5 out of 85 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 3 out of 85 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 2 out of 85 reviews" "
" "2 - Terrible 2%




Staff & service


Property conditions & facilities


8/10 Good

Stephanie Lin Foon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Peter, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019

2/10 Terrible


Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019

10/10 Excellent

Wendy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2018

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms sizes was not what I expected!
Stayed 1 night in Dec 2017

8/10 Good

Stephenie , HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance from stadium
Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.

4/10 Poor

Chun Hang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was not helpful. Room structure is just crazy. toilet is separated with no ventilation. you have to wash your hand in the next door which you have to walk across the bed to the next door to wash your hand. the door should be very dirty. I stayed 2 night. seems the bed cover is not washed/ changed after the first night. it was a FIVE STAR HOTEL. the staff come into your room even you have lock the door from inside. No Privacy, No hygiene, with silly floor plan. not good location. only good thing is the view is fine. I can receive the phone signal from Hong Kong. Not worth the price. I should book Marriott hotel. One important issue about the App is the location shown on the map is very very wrong. wrong location mislead customers to choose hotel. Should be fixed ASAP.

8/10 Good


Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room location is bad
good hotel and the room was very modern and clean and comfortable. location is bad. it's not close to anything. you need to take a cab to go anywhere or eat anything. the staff was nice but they don't speak english.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and on the bay
I had a wonderful stay at the hotel! I have recommended to people I know already and if I am ever in Shenzhen I would stay there again! I had a wonderful spacious room on the 11 floor overlooking the bay and the sports center. The staff were very friendly and very helpful! I loved it!