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Hotel Kapok Shenzhen Bay

Photo gallery for Hotel Kapok Shenzhen Bay

Exterior
Sea View Room | Premium bedding, down duvets, pillow-top beds, minibar
Deluxe Twin Room | Premium bedding, down duvets, pillow-top beds, minibar
View from room
Deluxe King Room | Premium bedding, down duvets, pillow-top beds, minibar

Overview of Hotel Kapok Shenzhen Bay

Hotel Kapok Shenzhen Bay

4.5 star property

4.3/5 Excellent

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
Map
No.3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054

Explore the area

  • Popular LocationShenzhen University19 min walk
  • Popular LocationHappy Coast1 min drive
  • Popular LocationNanshan Museum5 min drive
  • AirportShenzhen (SZX-Shenzhen Intl.)34 min drive

Room options

About this area

Shenzhen

Hotel Kapok Shenzhen Bay is located in Nanshan, a neighbourhood in Shenzhen, and is in a shopping district and near the bay. Shekou Ferry Terminal and Shenzhen Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Happy Coast and Shenzhenwan Science and Technology Ecological Garden. Looking to enjoy an event or a game while in town? See what's happening at Shenzhen Bay Sports Center or Shenzhen Noble Merchant Golf Club. Spend some time exploring the area's activities, including skiing.

What's nearby

  • Shenzhen University - 19 min walk
  • Happy Coast - 1 min drive
  • Nanshan Museum - 5 min drive
  • Yitian Holiday Plaza - 6 min drive
  • Window of the World - 12 min drive

Getting around

  • Hong Kong Lok Ma Chau Station - 11 min drive
  • Houhai Station - 12 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 34 min drive

About this property

Hotel Kapok Shenzhen Bay

4.5-star luxury hotel located in Nanshan
Consider a stay at Hotel Kapok Shenzhen Bay and take advantage of a round-trip airport shuttle, a corner/local shop and a rooftop terrace. The on-site restaurant, Xiao Nan Yanng, features Chinese cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and smoke-free property
  • Meeting rooms, concierge services and free newspapers
  • Guest reviews give good marks for the dining options, bar and breakfast
Room features
All 242 rooms have comforts, such as 24-hour room service and private hot tubs, as well as thoughtful touches, such as premium bedding and air conditioning.
Extra conveniences in all rooms include:
  • Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and deep-soaking baths
  • HDTVs with digital channels
  • Separate sitting areas, fridges and daily housekeeping

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 9 and older; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free off-site parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: CNY 182 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Xiao Nan Yanng

Things to do

  • Fitness centre

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • Digital channels
  • LCD TV

Food and drink

  • Free bottled water
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Free newspapers
  • Phone
  • Private hot tub
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - midnight
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 9 and older; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in
In addition to presenting proof of COVID-19 vaccination during check-in, guests must also provide a negative PCR test result (test must have been administered no more than 24 hours prior to check-in).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 280.0 per stay.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 182 per person (approximately)
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 280.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Kapok Shenzhen Bay
Kapok Hotel Shenzhen Bay
Kapok Shenzhen Bay
Shenzhen Bay Hotel
Shenzhen Bay Kapok Hotel
Hotel Kapok Shenzhen Bay Hotel
Hotel Kapok Shenzhen Bay Shenzhen
Hotel Kapok Shenzhen Bay Hotel Shenzhen

Frequently asked questions

Is Hotel Kapok Shenzhen Bay pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 1 Dec,2022, prices found for a 1-night stay for 2 adults at on 31 Dec,2022 start from S$270.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Kapok Shenzhen Bay?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Kapok Shenzhen Bay?

Check-in is from 2:00 PM - midnight.

What time is check-out at Hotel Kapok Shenzhen Bay?

Checkout is at noon.

Does Hotel Kapok Shenzhen Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CNY 300 per vehicle applies.

Where is Hotel Kapok Shenzhen Bay located?

Located in Nanshan, this luxury hotel is within a 15-minute walk of Shenzhen Bay and Coastal City. Shenzhen Bay Park and Shenzhen Bay Sports Center are also within 1 mile (2 km). Houhai Station is 12 minutes by foot and Keyuan Station is 13 minutes.

Can I cancel my reservation for free at Hotel Kapok Shenzhen Bay and receive a full refund?

Yes, Hotel Kapok Shenzhen Bay offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Kapok Shenzhen Bay cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 36 out of 83 reviews" "
" "5 - Excellent 43%
Rating 4 - Good. 38 out of 83 reviews" "
" "4 - Good 46%
Rating 3 - Okay. 5 out of 83 reviews" "
" "3 - Okay 6%
Rating 2 - Poor. 3 out of 83 reviews" "
" "2 - Poor 4%
Rating 1 - Terrible. 1 out of 83 reviews" "
" "1 - Terrible 1%

4.5/5

Cleanliness

4.1/5

Staff & service

4.4/5

Property conditions & facilities

4/5 Good

Stephanie Lin Foon
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

5/5 Excellent

Peter, Hong Kong
Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019

1/5 Terrible

Dora
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019

5/5 Excellent

Wendy, Malaysia
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2018

4/5 Good

Almeida
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average
Rooms sizes was not what I expected!
Stayed 1 night in Dec 2017

4/5 Good

Stephenie , HK
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance from stadium
Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.

2/5 Poor

Chun Hang
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was not helpful. Room structure is just crazy. toilet is separated with no ventilation. you have to wash your hand in the next door which you have to walk across the bed to the next door to wash your hand. the door should be very dirty. I stayed 2 night. seems the bed cover is not washed/ changed after the first night. it was a FIVE STAR HOTEL. the staff come into your room even you have lock the door from inside. No Privacy, No hygiene, with silly floor plan. not good location. only good thing is the view is fine. I can receive the phone signal from Hong Kong. Not worth the price. I should book Marriott hotel. One important issue about the Hotels.com App is the location shown on the map is very very wrong. wrong location mislead customers to choose hotel. Should be fixed ASAP.

4/5 Good

sean
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great room location is bad
good hotel and the room was very modern and clean and comfortable. location is bad. it's not close to anything. you need to take a cab to go anywhere or eat anything. the staff was nice but they don't speak english.

4/5 Good

Verified traveller
Liked: Cleanliness, room comfort

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and on the bay
I had a wonderful stay at the hotel! I have recommended to people I know already and if I am ever in Shenzhen I would stay there again! I had a wonderful spacious room on the 11 floor overlooking the bay and the sports center. The staff were very friendly and very helpful! I loved it!