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Raffles Shenzhen

Photo gallery for Raffles Shenzhen

Primary image
Indoor pool
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar

Overview of Raffles Shenzhen

UNESCO Sustainable Travel Pledge

Raffles Shenzhen

4.5 star property

4.2/5 Very good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
T7, One Shenzhen Bay, 3008 Zhongxin Road, Nanshan District, Shenzhen, Guangdong, 518054

Explore the area

  • Popular LocationShenzhen University14 min drive
  • Popular LocationWindow of the World15 min drive
  • Popular LocationShekou Ferry Terminal21 min drive
  • AirportShenzhen (SZX-Shenzhen Intl.)38 min drive

Choose dates to view prices

About this area

Shenzhen

Located on the waterfront, Raffles Shenzhen is in Nanshan neighbourhood and is connected to a shopping centre. Shekou Ferry Terminal and Ping Shan Heritage Trail are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Coastal City and Yitian Holiday Plaza. Shenzhenwan Science and Technology Ecological Garden and Happy Coast are also worth visiting.

What's nearby

  • Splendid China Folk Village - 8 min drive
  • Chinese Overseas City - 8 min drive
  • Shenzhen University - 14 min drive
  • Window of the World - 15 min drive
  • Shekou Ferry Terminal - 21 min drive

Getting around

  • Hong Kong Tin Shui Wai Station - 11 min drive
  • Dengliang Station - 19 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 38 min drive

About this property

Raffles Shenzhen

4.5-star luxury hotel connected to a shopping centre in Nanshan
3 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and 2 coffee shops/cafes are on-site.
Raffles Shenzhen offers 168 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower, slippers and complimentary toiletries.

This Shenzhen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Raffles Spa has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages spoken

Chinese (Cantonese), Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available through room service
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 298 for adults and CNY 149 for children
  • 3 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Kokoni
  • Raffles Patisserie
  • RUI Lounge
  • Sky Café
  • Yun Jing

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (13455 square feet)

Outdoors

  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 466.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 298 for adults and CNY 149 for children (approximately)
  • Rollaway bed fee: CNY 466.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Raffles Shenzhen Hotel
Hotel Raffles Shenzhen Shenzhen
Shenzhen Raffles Shenzhen Hotel
Hotel Raffles Shenzhen
Raffles Shenzhen Shenzhen
Raffles Hotel
Raffles
Raffles Shenzhen Hotel
Raffles Shenzhen Shenzhen
Raffles Shenzhen Hotel Shenzhen

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 4 out of 6 reviews
5 - Excellent 67%
Rating 4 - Good. 1 out of 6 reviews
4 - Good 17%
Rating 3 - Okay. 0 out of 6 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 6 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 6 reviews
1 - Terrible 17%

4.0/5

Cleanliness

3.8/5

Staff & service

4.0/5

Amenities

4.5/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的体验
海景房非常棒,酒店非常舒适,干净整洁,刚进房间服务员还送来红酒,水果拼盘、蝴蝶酥小點心。非常暖心!可惜沒有訂到晚上自助晚餐。聽說自助晚餐也非常棒
Stayed 1 night in Dec 2019

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朋友生日,酒店除了預備蛋糕外,還有紅酒,和精心佈置,值得一讚!房間很大,可以望到整個深圳灣,很舒服!
Stayed 1 night in Aug 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
receptionist attitude poor, English level below the standard for.all staff in this hotel.
Stayed 1 night in Jul 2019