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Raffles Shenzhen

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Indoor pool
Premium bedding, down duvets, pillow-top beds, minibar
Premium bedding, down duvets, pillow-top beds, minibar
Presidential Suite | Premium bedding, down duvets, pillow-top beds, minibar
Raffles, Suite, 1 King Bed | Premium bedding, down duvets, pillow-top beds, minibar

Overview of Raffles Shenzhen

UNESCO Sustainable Travel Pledge

Raffles Shenzhen

4.5 star property

4.2/5 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
T7, One Shenzhen Bay, 3008 Zhongxin Road, Nanshan District, Shenzhen, Guangdong, 518054

Explore the area

  • Popular LocationShenzhen University12 min drive
  • Popular LocationWindow of the World16 min drive
  • Popular LocationShekou Ferry Terminal20 min drive
  • AirportShenzhen (SZX-Shenzhen Intl.)39 min drive

Room options

About this area

Shenzhen

Located on the waterfront, Raffles Shenzhen is in Nanshan neighbourhood and is connected to a shopping centre. Shekou Ferry Terminal and Ping Shan Heritage Trail are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Coastal City and Yitian Holiday Plaza. Shenzhenwan Science and Technology Ecological Garden and Happy Coast are also worth visiting.

What's nearby

  • Chinese Overseas City - 8 min drive
  • Shenzhen University - 12 min drive
  • Splendid China Folk Village - 14 min drive
  • Window of the World - 16 min drive
  • Shekou Ferry Terminal - 20 min drive

Getting around

  • Hong Kong Tin Shui Wai Station - 11 min drive
  • Dengliang Station - 19 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 39 min drive

About this property

Raffles Shenzhen

4.5-star luxury hotel located in Nanshan
Consider a stay at Raffles Shenzhen and take advantage of a free food/drink shopping service, a terrace and 2 coffee shops/cafes. Treat yourself to a facial, a body treatment or a body scrub at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature Japanese cuisine and a beachfront location. Yoga classes are offered at the gym; the property also has dry cleaning/laundry services, a bar and conference space. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), express check-out and a lift
  • Multilingual staff, a reception hall and wedding services
Room features
All 168 rooms offer comforts, such as 24-hour room service and premium bedding, as well as thoughtful touches, such as pillow menus and laptop-compatible safes.
Extra amenities include:
  • Pillowtop mattresses, down duvets and rollaway/extra beds (surcharge)
  • Bathrooms with separate baths/showers and free toiletries
  • LED TVs with premium channels
  • Free infant beds, electric kettles and daily housekeeping

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available through room service
Free PCR COVID-19 testing is available on site
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AMโ€“10:30 AM: CNY 298 for adults and CNY 149 for children
  • 3 restaurants and 2 coffee shops
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Kokoni
  • Raffles Patisserie
  • RUI Lounge
  • Sky Cafรฉ
  • Yun Jing

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Yoga classes

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Lockers available
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (13455 square feet)

Outdoors

  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • LED TV
  • Premium channels
  • Satellite channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 7 and over, and test must have been administered no more than 72 hours prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 466.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: CNY 1000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: CNY 298 for adults and CNY 149 for children (approximately)
  • Rollaway bed fee: CNY 466.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Raffles Shenzhen Hotel
Hotel Raffles Shenzhen Shenzhen
Shenzhen Raffles Shenzhen Hotel
Hotel Raffles Shenzhen
Raffles Shenzhen Shenzhen
Raffles Hotel
Raffles
Raffles Shenzhen Hotel
Raffles Shenzhen Shenzhen
Raffles Shenzhen Hotel Shenzhen

Frequently asked questions

Does Raffles Shenzhen have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM to 10:00 PM.

How much does it cost to stay at ?

As of 3 Dec,2022, prices found for a 1-night stay for 2 adults at on 25 Dec,2022 start from S$411.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Raffles Shenzhen pet-friendly?

No, pets are not allowed at this property.

How much is parking at Raffles Shenzhen?

Self-parking is free at this property.

What time is check-in at Raffles Shenzhen?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Raffles Shenzhen?

Checkout is at noon.

Where is Raffles Shenzhen located?

Located in Nanshan, this luxury hotel is within 2 miles (3 km) of Coastal City, Shenzhen Bay Sports Center and Shenzhen Bay. Shenzhen Bay Park and Shenzhen Bay Port are also within 2 miles (3 km). Dengliang Station is 19 minutes by foot and Haiyue Station is 20 minutes.

Can I cancel my reservation for free at Raffles Shenzhen and receive a full refund?

Yes, Raffles Shenzhen offers free cancellation on select room rates, because flexibility matters! Please refer to Raffles Shenzhen cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 4 out of 6 reviews" "
" "5 - Excellent 67%
Rating 4 - Good. 1 out of 6 reviews" "
" "4 - Good 17%
Rating 3 - Okay. 0 out of 6 reviews" "
" "3 - Okay 0%
Rating 2 - Poor. 0 out of 6 reviews" "
" "2 - Poor 0%
Rating 1 - Terrible. 1 out of 6 reviews" "
" "1 - Terrible 17%

4.0/5

Cleanliness

3.8/5

Staff & service

4.0/5

Amenities

4.5/5

Property conditions & facilities

4.0/5

Eco-friendliness

4/5 Good

Verified traveller
Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

5/5 Excellent

Guomin
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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ๆตทๆ™ฏๆˆฟ้žๅธธๆฃ’๏ผŒ้…’ๅบ—้žๅธธ่ˆ’้€‚๏ผŒๅนฒๅ‡€ๆ•ดๆด๏ผŒๅˆš่ฟ›ๆˆฟ้—ดๆœๅŠกๅ‘˜่ฟ˜้€ๆฅ็บข้…’๏ผŒๆฐดๆžœๆ‹ผ็›˜ใ€่ด่ถ้…ฅๅฐ้ปžๅฟƒใ€‚้žๅธธๆš–ๅฟƒ๏ผๅฏๆƒœๆฒ’ๆœ‰่จ‚ๅˆฐๆ™šไธŠ่‡ชๅŠฉๆ™š้คใ€‚่ฝ่ชช่‡ชๅŠฉๆ™š้คไนŸ้žๅธธๆฃ’
Stayed 1 night in Dec 2019

5/5 Excellent

Hiu Man
Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

5/5 Excellent

Verified traveller
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ๆœ‹ๅ‹็”Ÿๆ—ฅ๏ผŒ้…’ๅบ—้™คไบ†้ ๅ‚™่›‹็ณ•ๅค–๏ผŒ้‚„ๆœ‰็ด…้…’๏ผŒๅ’Œ็ฒพๅฟƒไฝˆ็ฝฎ๏ผŒๅ€ผๅพ—ไธ€่ฎš๏ผๆˆฟ้–“ๅพˆๅคง๏ผŒๅฏไปฅๆœ›ๅˆฐๆ•ดๅ€‹ๆทฑๅœณ็ฃ๏ผŒๅพˆ่ˆ’ๆœ๏ผ
Stayed 1 night in Aug 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

1/5 Terrible

wing shan
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
receptionist attitude poor, English level below the standard for.all staff in this hotel.
Stayed 1 night in Jul 2019