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Sheraton Shenzhen Futian Hotel

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View from property
Indoor pool
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Sheraton Shenzhen Futian Hotel

Sheraton Shenzhen Futian Hotel

5.0 star property

8.2/10 Very good

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym
Map
Great China International Exchange, Square, Fuhua Road, Futian District, Shenzhen, Guangdong, 518048

Explore the area

  • Popular LocationShenzhen City Hall12 min walk
  • Popular LocationShenzhen Civic Center17 min walk
  • Popular LocationShenzhen Lianhuashan Park2 min drive
  • AirportShenzhen (SZX-Shenzhen Intl.)22 min drive

Room options

About this area

Shenzhen

Located in Futian neighbourhood, Sheraton Shenzhen Futian Hotel is connected to a shopping centre. Shenzhen Concert Hall and Guan Shanyue Art Museum are cultural highlights, and some of the area's activities can be experienced at Shenzhen Golf Club and Huanggang Port. Happy Coast and Shenzhen Museum are also worth visiting. Take the opportunity to explore the area for outdoor excitement like hiking/biking trails. Guests love the hotel's convenience for public transportation: Shenzhen Convention and Exhibition Center Station is 3 minutes on foot and Futian Station is 8 minutes.
Visit our Shenzhen travel guideOpens in a new window
Map

What's nearby

  • Coco Park - 8 min walk
  • Shenzhen City Hall - 12 min walk
  • Shenzhen Convention and Exhibition Center - 14 min walk
  • Shenzhen Civic Center - 17 min walk
  • Shenzhen Lianhuashan Park - 2 min drive

Getting around

  • Hong Kong Lok Ma Chau Station - 3 min drive
  • Shenzhen Convention and Exhibition Center Station - 3 min walk
  • Shenzhen (SZX-Shenzhen Intl.) - 22 min drive

About this property

Sheraton Shenzhen Futian Hotel

5-star luxury hotel located in Futian
Consider a stay at Sheraton Shenzhen Futian Hotel and take advantage of a coffee shop/cafe, a garden and dry cleaning/laundry services. Enjoy Italian cuisine and more at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a 24-hour fitness centre.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self-parking
  • Buffet breakfast (surcharge), limo/town car service and express check-out
  • ATM/banking services, a front desk safe and a lift
  • Guest reviews give top marks for the proximity to public transport
Room features
All 290 rooms offer comforts, such as 24-hour room service and premium bedding, in addition to perks, such as pillow menus and air conditioning. Guests reviews speak well of the size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and deep-soaking baths
  • 32-inch LCD TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

Chinese (Mandarin), English, Korean, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 218 per person
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Mezzo Italian Restaurant
  • The Exchange Restaurant
  • Afterwards Lobby Bar

Things to do

  • 24-hour fitness centre
  • Indoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (86112 square feet)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and over, and test must have been administered no more than 24 hours prior to check-in

Renovations and closures

The following facilities or services will be unavailable from July 22 2022 to December 31 2022 (dates subject to change):
  • Fitness facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 18 and younger are not allowed at this property; all guests older than 18 are welcome
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: CNY 218 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Children 18 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Shenzhen Futian
Shenzhen Futian Hotel
Shenzhen Futian Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel
Shenzhen Sheraton
Sheraton Shenzhen
Shenzhen Sheraton
Sheraton Shenzhen Futian
Sheraton Shenzhen Futian Hotel Hotel
Sheraton Shenzhen Futian Hotel Shenzhen
Sheraton Shenzhen Futian Hotel Hotel Shenzhen

Frequently asked questions

Does Sheraton Shenzhen Futian Hotel have a pool?

Yes, this property has an indoor pool. The swimming pool will be unavailable from July 22 2022 until December 31 2022 (dates subject to change).

How much does it cost to stay at ?

As of 3 Dec,2022, prices found for a 1-night stay for 2 adults at on 10 Dec,2022 start from S$143.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Shenzhen Futian Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Shenzhen Futian Hotel?

Self-parking is free at this property.

What time is check-in at Sheraton Shenzhen Futian Hotel?

Check-in is from 3 PM - midnight.

What time is check-out at Sheraton Shenzhen Futian Hotel?

Checkout is at noon.

Where is Sheraton Shenzhen Futian Hotel located?

Located in Futian, this luxury hotel is within a 15-minute walk of Coco Park, Shenzhen City Hall and Shenzhen Convention and Exhibition Center. Shenzhen Civic Center and Shenzhen Concert Hall are also within 1 mi (2 km). Shenzhen Convention and Exhibition Center Station is only a 3-minute walk and Futian Station is 8 minutes.

Can I cancel my reservation for free at Sheraton Shenzhen Futian Hotel and receive a full refund?

Yes, Sheraton Shenzhen Futian Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Shenzhen Futian Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.2

Very good

Rating 10 - Excellent. 153 out of 362 reviews" "
" "10 - Excellent 42%
Rating 8 - Good. 139 out of 362 reviews" "
" "8 - Good 38%
Rating 6 - Okay. 44 out of 362 reviews" "
" "6 - Okay 12%
Rating 4 - Poor. 15 out of 362 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 11 out of 362 reviews" "
" "2 - Terrible 3%

8.6/10

Cleanliness

8.3/10

Staff & service

8.5/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Chui Yee
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice service
Stayed 3 nights in Jul 2022

10/10 Excellent

Wei
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店入住整体感觉很不错，已经是第二次入住了。由于疫情不能出市，过来体验一下很不错。 酒店的游泳池很不错，早餐也很丰富。工作人员服务很仔细。Lobby的工作人员也很nice，礼貌！值得推荐
Stayed 2 nights in Apr 2022

10/10 Excellent

Wei
Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The lobby was so fantastic The room was so big and quiet.
Stayed 1 night in Feb 2022

4/10 Poor

Lucas
Disliked: Cleanliness, staff & service, property conditions & facilities
Not friendly, check in was slow.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway in Futian
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller
Stayed 3 nights in Oct 2020

10/10 Excellent

KC
Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, very friendly staff. Gym and pool were under renovation which was not disclosed at the time of the booking but there is a smaller temp gym and was offered to use the pool facilities at the St. Regis 👍
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
reat service, not luxurious
This is a nice, clean hotel that takes great care of their guests. I had several special requests during my 5 days stay which they were always happy to accommodate whether the check in person, Lucky, the concierge staff who helped me send FedEx which is not so easy for a foreigner, the cleaning staff, the F and B manager and even the wait staff. Staying there for 5 days and eating the buffets for every meal since I was there for a conference, I did find that the variety of food could have been improved. The Italian restaurant, Mezzo, also needs to improve its offerings in my opinion. Overall, it is not particularly luxurious from Western standards.
Stayed 4 nights in Dec 2019

8/10 Good

Jenny, Hong Kong
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sign of hotel was not obviously shown in front of the hotel, so we needed to take some time to look for it. We celebrated our anniversary there and the hotel put in some romantic decorations and offered us a complimentary cake which was very delicious, we really appreciated it. Overall the hotel was great, if the buffer breakfast could provide more varieties then it would be excellent.
Stayed 1 night in Dec 2019

4/10 Poor

Mark
Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the rooms smelled
Stayed 3 nights in Oct 2019